Welcome to the official blog for the WordPress Support team.
Need help with a WordPress issue? You can find help with your WordPress problem by posting in the support forums or asking on the #wordpress IRC channel.
Want to get involved?
Answering a question in the support forums or on IRC is one of the easiest ways to get started. Everyone knows the answer to something!
We have a detailed handbook to help contributors learn how to work with the forums and IRC.
As well as discussing support issues here on the blog, we use Slack for group communication.
Our weekly meeting is held every Thursday 17:00 UTC and the next will be at Thursday, 17:00 UTC(your time zone) in #forums on Slack.
Getting Started With Support
Getting started in Support is a comfort level thing. You help where you’re most comfortable and because of that, there’s no ‘one size fits all’ reply to the simple question of “How do I get started?”
We can, however, give you some general pointers.
Follow this blog! We talk about stuff here, and try to post the important bits regularly.
If you want to help in the forums, join the #forums on Slack and WP-Forums email list. Even if you’re not a moderator, we discuss problems and solutions there. It’s NOT a support list, and it’s not for complaining about moderators. It’s for volunteers helping volunteers help others.
Like IRC? We have a channel on Freenode called #wordpress and we’re always welcoming more.
If you’re really into documentation, rather than helping people one-on-one, go to Make Docs and jump in. There’s a lot of crossover between the two groups since many of us get tired of answering the same question and jump in.
Do I need to have a lot of time to do this?
Not at all! An hour a day or even five minutes is better than zero. We don’t have any time limits, we just ask you do your best.