Welcome to the official blog for the WordPress Support team.
Need help with a WordPress issue? You can find help with your WordPress problem by posting in the support forums or asking on the #wordpress IRC channel.
Want to get involved?
Answering a question in the support forums or on IRC is one of the easiest ways to get started. Everyone knows the answer to something!
We have a detailed handbook to help contributors learn how to work with the forums and IRC.
Weekly Meetings
As well as discussing support issues here on the blog, we use Slack for group communication.
Our weekly meeting is held every Thursday 17:00 UTC, with the first meeting of the month being office hours, and the next will be at Thursday, 17:00 UTC(your time zone) in #forums on SlackSlackSlack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/..
They may have gotten caught in the spam queue. Yes, this happens to volunteers too! If it happens a lot, email wp-forums and ask for someone to take a look.
This is handled on a case-by-case basis. If you work for a company as their forum rep, we’ll totally do it for you, but we will verify you work for the company (so get them to add you to their website). We also may do it on a whim if someone stands out in a good way, like when Jan was new we jokingly called him the Brute Squad for his handling of spam. The name stuck, just like Ipstenu’s being a half-elf.
To get a custom title, you may try to ask nicely in our Slack channel.
Linking to your own stuff can be a tricky question. Many of us blog about support issues, and some of us offer services/products to assist with them. It’s a fine line and very easy to cross. In general, if you’re 100% certain that your product can solve the situation at hand, yes, link to it. If ALL of your posts are similar to “Your calendar pluginPluginA plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party has a fatal error! Use mine instead!” then you’re actually spamming and we don’t like that at all. If you’re linking to a paid product, be sure to explain that in the post.