Managed mailboxes The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. does not provide one-to-one support via email or ticketing systems, please instead use the Support Forums.

The Support Team help manage a HelpScout inbox with various aliases to help users with specific account-related issues.


The purpose of having a common inbox is to bring potentially heated or controversial discussions out of the pubic #forums channel, and also to give the users the ability to discuss their account status without being put in a negative light. (We all make mistakes, we can learn from them, and then it’s always nice to be able to do so privately.)

In addition, it also allows for more direct discussions when personal information may be involved, ensuring that everyone’s privacy is correctly maintained.

In addition, it allows moderators to handle sensitive situations while remaining anonymous, which can in turn reduce potential mod harassment, or uncomfortable situations where a specific moderator is being targeted directly.

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Some common scenarios covered by the support team via the HelpScout inbox are:

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Maintaining objectivity

Given the nature of messages that may come in, mods must NOT get involved in discussions involving their own actions in the forum. For example, if someone reaches out about being flagged, the moderator who flagged them should NOT be the one to respond to that ticket. Having another mod look at the situation allows for more objectivity and clarity. The person who looks at a ticket may of course reach out to the original mod if there are questions or uncertainties, and we trust that by working together, we’ll make the right decisions.

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