Welcome to the official blog for the WordPress Support team.
Need help with a WordPress issue? You can find help with your WordPress problem by posting in the support forums or asking on the #wordpress IRC channel.
Want to get involved?
Answering a question in the support forums or on IRC is one of the easiest ways to get started. Everyone knows the answer to something!
We have a detailed handbook to help contributors learn how to work with the forums and IRC.
Weekly Meetings
As well as discussing support issues here on the blog, we use Slack for group communication.
It happens to everyone. Sometimes someone just loses their mind on the forums. If it’s you, please log off and go knit, or swordfight, or run, or … you get the idea. Get outside and offline for a bit.
But when it’s the folks in the forum we’re sworn to protect, what do we do?
Sometimes it’s really just someone having an off day and a gentle nudge will get them back on the path to greatness. It’s easy to forget that text is difficult to read (interpret) and people can misunderstand your tone and/or meaning.
If it happens again, or their reply is filled with expletives, they need to be forced to take a time-out. Once you’ve done that, it’s best to walk away from the situation, as you probably need a break!
If you’re a forum moderator, you can flag the user as needing their posts moderated. If you’re an IRC admin, you can ban or kickban them.
In either case, the user should always be informed of what is going on, no action should ever be taken against a user without them being informed of what is happening (with the exception for spam accounts, where that would be pointless).
Sometimes the users follow us home to complain. If they complain once, you can either reply or tell them “We prefer to have these communications on the forums, and ask you not email moderators unless they’ve explicitly asked you to do so.” At this point, if they’re being moderated, it’s okay to tell them that.
One email is fine. When they start badgering you, or if the email calls you names, we have a word for that: harassment
Ugly word. When that happens, blockBlockBlock is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. the user in your email. Yes, block. You are an unpaid volunteer, and no one deserves to be treated like that. You can then use the “Report this topic” button on the forum thread to send a report to the moderators.
We do not stand for abuse of any kind to anyone. And that includes you mods too.
View upcoming meetings