Welcome to the official blog for the WordPress Support team.
Need help with a WordPress issue? You can find help with your WordPress problem by posting in the support forums or asking on the #wordpress IRC channel.
Want to get involved?
Answering a question in the support forums or on IRC is one of the easiest ways to get started. Everyone knows the answer to something!
We have a detailed handbook to help contributors learn how to work with the forums and IRC.
Weekly Meetings
As well as discussing support issues here on the blog, we use Slack for group communication.
Our weekly meeting is held every Thursday 17:00 UTC and the next will be at Thursday, 17:00 UTC(your time zone) in #forums on Slack.
The Support Forum Volunteers are the members of the WordPress Support Forum community providing answers to your WordPress problems and issues.
If you are interested in volunteering and helping out in the WordPress Forums, there is no criteria. Just pitch in where you see fit. It is recommended that you have the following:
Ability to understand the intent behind the question, not just the question. That’s because not everyone writes English with perfect spelling and grammar and sometimes it’s difficult to explain a technical issue, so sometimes we have to interpret or ask more questions.
Patience
Willingness to go the extra step
It is expected that you understand that the principles of the WordPress project include:
No discrimination on the basis of economic or social status, race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, marital status, age, or disability
We have official badges for Support Contributors and Support team members. For the moment being, these badges are awarded manually to active contributors. In the future, we hope to be able to automate that process, and then use the following criteria:
Support Contributor: You have contributed over 400 support replies.
Support Team: You have been promoted to Moderator.