Welcome to the official blog for the WordPress Support team.
Need help with a WordPress issue? You can find help with your WordPress problem by posting in the support forums or asking on the #wordpress IRC channel.
Want to get involved?
Answering a question in the support forums or on IRC is one of the easiest ways to get started. Everyone knows the answer to something!
We have a detailed handbook to help contributors learn how to work with the forums and IRC.
As well as discussing support issues here on the blog, we use Slack for group communication.
Our weekly meeting is held every Thursday 16:00 UTC and the next will be at Thursday, 16:00 UTC(your time zone) in #forums on Slack.
Defending the community: What’s not appropriate
Negativity happens, combat it with positivity.
It goes without saying that we all respond better to positive reinforcement than negative, so keep your responses upbeat and helpful, even when you disagree with another forum volunteer. Instead of saying something like “that’s a bad, buggy plugin,” it is more helpful to say something like “you might find plugin X is easier to use and works faster.”
Remember, you aren’t here to force someone to convert to one platform/plugin/theme or another. Which platform/plugin/theme to use is ultimately a user decision, but you can certainly recommend alternatives.
If you encounter a fellow volunteer giving out incorrect advice, don’t directly accuse them, but rather take the opportunity to educate the volunteer as well as the person asking for support. Remember, we all had to start somewhere, and many of us would be nowhere without the volunteers who helped us along the way.