Agenda for October 17th Support Meeting

  • General announcements
    • Starting work on the WordPress 5.3 Master List
    • IRC updates
  • WordPress core update
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-10-17 17:00 UTC in #forums on Slack. (a Slack account is required)

October 10th Support Team Meeting Summary

General announcements

With WordPress 5.3 nearing, please keep thinking of Master List items, we will start working on this once WordPress 5.3-RC1 is released, and the field guide from core is posted.

In the meanwhile, the historical reference to Master Lists is being gathered at https://github.com/wporg-support/master-list, which will allow for easier referencing, especially relating to discussions around core auto updates of late.

Some interesting insights indicating the quality of plugins, themes and core it self have gone up massively, and we are seeing fewer and fewer issues with each release, when looking at the history of our Master Lists.

With WordCamp US nearing, a call for volunteers for the Support Desk (also known as the Happiness Bar) was put forth by @bethannon1

@sterndata is gathering information on what people would expect, and like to cover, at a contributor day in relation to support.

Feel free to reach out to either for information and idea-sharing!

WordPress 5.3 progression

WordPress 5.3 Beta3 was released this week, with Release Candidate 1 planned for October 15th. That’s not much time left to get things wrapped up, so if you can, please do help with testing.

Checking in with international liaisons

Members from our communities in Russia, Serbia, India, Netherlands, Brazil, Portugal, Sweden and Urdu were present during this weeks discussions.

We also had a quick chat about early release knowledge within the communities outside the deeper WordPress developer circles.

Open floor

A discussion should be had on how and when to re-evaluate flagged users (users marked by moderators so that their posts need manual approval before being visible to the general public).

We’ll also look to get some new pre-defined moderator replies written up about flagged users to explain what it is and why the individual was flagged.

Should we look into doing some tag cleanup on the forums? There’s almost 600 000 “unique” tags on the international forums at this time, many of which are watered down variations of others. Tags serve various purposes, and are useful, but they lose their effect when they’re this diversified.

Read the meeting transcript in the Slack archives. (A Slack account is required)

As it was a big hit last week, here’s some nice music to relax with this evening:

#weekly-chat

Agenda for October 10th Support Meeting

  • General announcements
    • Continue thinking about the WordPress 5.3 Master List
    • WCUS Contributor day
  • WordPress core update
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 201*-10-10 17:00 UTC in #forums on Slack. (a Slack account is required)

October 3rd Support Team Meeting Summary

General announcements

As we are nearing the release candidate for WordPress 5.3, it’s time to start thinking about the Master List which we post for every major release.

A separate post will go up regarding it, but we’ve already started collecting some items for it;

  • There is a new screen asking a site admin to confirm the administrator e-mail when they sign in (and once every few months, 6 by default, but this is filterable)
  • There is an ongoing effort to improve contrast and give better identification of in-page hierarchy for elements which may seem odd at first (this may not be included in the final release, as it is being discussed).
  • There’s a new default theme, Twenty Twenty, how to use it, as it’s pretty much all blocks, and some users may find them selves lost at first.
  • There are changes to some block markup, and removal of inline styles in the block editor which themes may need to account for. This will not affect existing content unless the user goes to edit that content.

Feedback is desired on how we should be gathering the items for the Master List, as it can be hard to keep track of blog post comments, one option is to use a GitHub repository, but input is desired on what is best for the majority here.

WordPress 5.3 progression

The release is currently scheduled for November 12th.

WordPress 5.3 beta-2 is available.

Checking in with international liaisons

Representatives from the communities in Russia, Italy, India and Spain helped flesh out this meeting with more details, thank you!

Open floor

Although technically an item that came in after the meeting, it seemed like a good one to tack on to the end to ensure we’ve all picked up on it;

I’ve seen a few reports lately of script code (adware, malicious, etc) showing up in people’s post editors and them not knowing where it came from. Investigation in these cases has revealed malware on the user’s own system, either in a browser extension or just on their PC, but not on the server or website itself.

Seems it is becoming popular for local malware to start injecting script code into forms, and the WP editor is just such a form. Such code appears when they make a new post and gets saved with the post, so it will seem to be a server-side hack, but it isn’t in this case.

So, if you see any questions along the lines of “where did this script code in my editor come from”, have them do local PC scans using anti-virus as well as auditing their browser extensions by turning them all off until they figure out which one is doing it.

– Otto, the “O-man”

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

September 26th Support Team Meeting Summary

General announcements

The community team is looking for input on the user/pro survey over at https://make.wordpress.org/updates/2019/09/20/wordpress-user-pro-survey-11-questions-and-a-script/

WordPress 5.3-beta1 is out (https://wordpress.org/news/2019/09/wordpress-5-3-beta-1/) and can be tested, it also includes the first iteration of the new Twenty Twenty theme, which is looking lovely I might add!

Checking in with international liaisons

Support members from Italy, Netherlands, Russia and India took part in this weeks meeting, although there was nothing out of the ordinary to report, we do love seeing the engagement, so keep up the good work!


As this wasn’t a very eventful week, we’ll be closing off with a musical piece.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for October 3rd Support Meeting

  • General announcements
    • Start thinking about the WordPress 5.3 Master List
  • WordPress core update
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-10-03 17:00 UTC in #forums on Slack. (a Slack account is required)

Agenda for September 26th Support Meeting

  • General announcements
  • WordPress core update
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-09-26 17:00 UTC in #forums on Slack. (a Slack account is required)

Agenda for September 12th Support Meeting

  • General announcements
  • WordPress core update
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-09-12 17:00 UTC in #forums on Slack. (a Slack account is required)

September 5th Support Team Meeting Summary

Announcements

WordPress 5.2.3 was released.

A new forum moderator tool, Stop Forum Spam, has been made available.
This allows moderators, at the click of a button, to check a users online reputation, as in, have they been caught posting spam recently, and if so, how often and how recent.
It’s a helper, but not a definitive tool, in our battle against strange user behavior

The WordPress 5.3 development cycle is now available at https://make.wordpress.org/core/5-3/

Checking in with international liaisons

Members of our wider community from Italy, Netherlands, Brazil, India, Russia and Sweden.

Our Russian friends reported a larger than usual amount of issues on older sites with backported fixes in 5.2.3. @macmanx iterated that although security fixes are backported, it’s even harder to test for all scenarios for them, and this is likely why there may be more of them. It’s also worth noting that 5.2.2 was not a security release, and as such had no backports so it’s not a clean comparison.

Open floor

A reminder that it’s ok for plugin/theme developers to ask their users to email them directly, but if you see an employee of a company (let’s say TransactionBuddy) ask people to email them personally (at let’s say a Gmail address), please let someone know.

#weekly-chat

Agenda for September 5th Support Meeting

  • General announcements
    • New moderator tool – Stop Forum Spam
  • WordPress core update
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-09-05 17:00 UTC in #forums on Slack. (a Slack account is required)