Agenda for May 23rd Support Meeting

  • General announcements
  • WordPress 5.2.1 – Any recurring items we should know about
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-05-23 17:00 UTC in #forums on Slack. (a Slack account is required)

May 16th Support Team Meeting Summary

General announcements

WordPress 5.2.1 is likely looking at a release early next week (the week of May 20th), to address some of the more time critical items (and any other items that are already done and patched) for 5.2.0

WordPress 5.2.0

We’re not seeing any new trending issues that haven’t already been tracked this past week, smooth sailing is the best sailing!

Checking in with international liaisons

Representatives from the Dutch, Swedish, Italian, Russian, Indian, Urdu and Spanish communities took part in this weeks discussions, and we had some exciting input on the reception of 5.2!

Open floor

A custom page is being created to cover the various Site Health elements (WSOD protection, the health checker and such), which will ive under wordpress.org/support.

The site will feature custom design elements for user consumption, and be made available for rosetta site translations.

The Italian community have started a collaboration with the local polyglots team to translate the handbooks.

WordCamp Bristol will be having their Contributor Day tomorrow (May 17th), remember to he kind and helpful as new users with little experience may show up throughout the day!

We’re also still hoping to plan a Support (Appreciation) Day, if you’re interested in taking the reins on this, please let us know in the comment section below, as we would love help with this.

Read the meeting transcript in the Slack archives. (A Slack account is required)

I don’t judge people by their worst mistakes.

Natasha Romanova – Avengers: Endgame

#weekly-chat

Agenda for May 16th Support Meeting

  • General announcements
  • WordPress 5.2 – Any recurring items we should know about
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-05-16 17:00 UTC in #forums on Slack. (a Slack account is required)

May 9th Support Team Meeting Summary

WordPress 5.2 was released, and so far a few recurring issues have popped up, but a relatively quiet release so far. The recurring issues have all been added to the core Trac, and will be tackled in an upcoming release of WordPress.

The Master List has also been updated with any relevant steps for users to follow.

As we like numbers, we can tell that it’s been fairly quiet on the forums in terms of new topics, despite the new release, the graph below shows the progression of topics created since March 1st until March 16th.

Graphs can be hard to interpret though, although a visible but vague jump, so here’s the number values:

The week before release we saw 5,178 new topics, with 10,699 replies.
The week following the release, we saw 7,884 new topics, with 17,235 replies.

Checking in with international liaisons

Members of the Swedish, Russian, Dutch, Indian, Italian, Spanish, Greek and Urdu communities were taking part in the post-update chatting.

Some are also translating the master list into the various languages, which is a huge benefit, and we thank them for their efforts!

Open floor

@tobifjellner had a trick for any translators working on the health check plugin

If anyone wants to catch up with translations of Health-Check, note that you get a lot of strings for free if you export WP/dev/admin as mo-file and then import into the Health Check plugin.

#weekly-chat

Agenda for May 9th Support Meeting

  • General announcements
  • WordPress 5.2 – Any recurring items we should know about
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-05-09 17:00 UTC in #forums on Slack. (a Slack account is required)

May 2nd Support Team Meeting Summary

General announcements

The WordPress 5.0 release retrospective has been published, and is available for all to read and comment on.

With WordPress 5.2 nearing completion, the Master List draft has been put up in a Google Docs where anyone can provide comments on modifications to improve the look of the initial post. Of course it will be a living post and will be updated as we negotiate the input from users throughout the weeks following the release.

Moderator rulings

If a moderator makes a ruling on the forums, others should not overturning those rulings. It makes it seem like an unorganized mess, and doesn’t leave much trust in moderator decisions when this happens.

If there are disagreements in how a ruling should be made in a particular case, an open discussion about it so we can provide a unified reaction to them in the future is the best way forward.

Checking in with international liaisons

We had members from the Italian, Russian, Swedish, Portuguese, Dutch, Indian and Greek communities take part in our weekly chat and give input on the various discussions at hand.

Open floor

If there’s anyone representing a support group at a local WordCamp, please feel free to reach out to @clorith on Slack in a DM with participants and what camp you are at and we will sort out custom titles for your forum profiles. This is something we’ve been doing for a while now, and is a tiny way of giving a bit of recognition to these wonderful volunteers.

On the notion of WordCamps and contributor days, a brainstorming session should be planned in the future to properly flesh out tasks and goals that can be used for the support team at these, beyond the normal approach of answering forums questions. There are other support outlets we are represented at, and we may find a wider audience this way.

Read the meeting transcript in the Slack archives. (A Slack account is required)

I love you three thousand.

Tony Stark

#weekly-chat

Agenda for May 2nd Support Meeting

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Take note of the meeting time, as Daylight Savings Time (DST) kicks in various places, we’ve not changed our fixed meeting time, so it has/will be different for you from earlier meetings.

The meeting will be held on 2019-05-02 17:00 UTC in #forums on Slack. (a Slack account is required)

X-post: 5.0 Release Retrospective Wrap Up

X-comment from +make.wordpress.org/updates: Comment on 5.0 Release Retrospective Wrap Up

April 25th Support Team Meeting Summary

After a much needed vacation, and then a week off for public holidays, the support chats are back to their regular management.

General announcements

We’re seeking volunteers that would like to try their hand at leading the support group during the WordCampe Europe 2019 contributor day. You’ll be in the safe hands of other support volunteers for any questions or concerns that may come up, and there’s no requirements connected to the task. If this sounds like it might be interesting, reach out to @clorith and planning will be handled from there.

Next up, the WordPress 5.2 RC1 will (if nothing explodes) land later today.

As is customary, the Field Guide should also go live around then, and we will start working on the Master List for the forums.

For those unfamiliar with it, the Master List is a topic with questions we expect to come up fro ma new release, where we also track comnmon problems and bugs taht come up from a new release (you can see the 5.1 Master List at https://wordpress.org/support/topic/read-this-first-wordpress-5-1-master-list/)

Checking in with international liaisons

Members of our communities in Italy, Sweden, Russia, Spain, Urdu, India took part in the various discussions.

If you’re part of a non-English community providing support in some capacity, we would love to have you join us during our weekly chats (or outside of them, we’d just love to hear from you and see how we can help each other grow).

Open Floor

We may see more questions relating to the update of PHP with the release of WordPress 5.2 form users unfamiliar with this. Hopefully the Update PHP page will help educate as many as possible on this, this is also translatable.

We may also see questions relating to plugins not being installable related to the new minimum PHP version checks in core.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for April 25th Support Meeting

  • General announcements
    • Looking for WordCamp Europe attendees wanting to help run the Support section during contributor day
    • WordPress 5.2 Master List draft
  • WordPress 5.2-RC1
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Take note of the meeting time, as Daylight Savings Time (DST) kicks in various places, we’ve not changed our fixed meeting time, so it has/will be different for you from earlier meetings.

The meeting will be held on 2019-04-25 17:00 UTC in #forums on Slack. (a Slack account is required)