We have added “Issues with HTTPS loops” to our master list.
Support Admin and Moderator Expectations
The following Support Admin and Moderator Expectations have been approved by vote:
- Realize that you are now a face of WordPress.
- Be polite even when users are not, everyone has blind spots.
- Be firm when users are abusing rules, exceptions lead to further abuse.
- Enjoy supporting the millions of users that need help with WordPress (it’s okay to take a break when you need one).
- Be active in the general WordPress support forums, not just one specific plugin/theme.
- Be 18 years of age or older. Though we appreciate your contributions at every age, we’re concerned about potential legal pitfalls.
- Be responsive when communicated with. With few exceptions, admins must join the #forums Slack channel and attend the weekly meeting when/if possible; moderators should be active in the #forums Slack channel and are highly encouraged to attend weekly meetings.
- How do I become an admin or moderator? Don’t worry, we’ll notice when you’re awesome, and you’ll get a DM via Slack from an existing Support Team member. Rather than reaching out directly to ask if you can have more powers around here, please let us come to you first. 🙂
With regards to the meeting attendance requirements, we will start future meetings with a rollcall. If you’re the silent type, you won’t need to say anything besides “here/present/whatever,” but we do encourage you to speak up when you want to share an opinion, agenda item, witty remarks, etc.
Comments are welcome below. We will be voting to ratify this during next week’s meeting, which will be an hour earlier at 16:00 UTC, see below.
We have voted to adopt the following badge qualifications for the English support community:
Support Contributor (not-filled-in badge) = You have shown an outstanding commitment to WordPress support and the WordPress Community in general.
Support Team (filled-in badge) = You have shown an outstanding commitment to WordPress support and the WordPress Community in general, as well as a commitment to participating in the Support Team’s meetings and driving the future of the team.
This has been added to https://make.wordpress.org/support/handbook/contributing-to-the-wordpress-forums/volunteering-in-the-forums/
New Meeting Time (16:00 UTC)
In order to better accommodate incoming international liaisons, we are going to hold next week’s January 28 meeting an hour earlier at 16:00 UTC. Please do your best to attend, I know this will be an hour earlier than the typical work day for many of us in the Pacific timezone, but we have to do something to help the liaisons attend.
If it helps, the /remind command works in our Slack. For example: “/remind me about .org support meeting at 16:00 every Thursday” (use your local time).
Global Contributor Drive (January 30/31)
We will have a post here shortly which we can direct interested folks to, and we encourage you to share via your blog, social media, etc.
Update: Said post for sharing is now live over at https://wordpress.org/news/2016/01/contributor-weekend-support-forums/ and we also have a page with full details at https://make.wordpress.org/support/20-questions/
HelpHub is firing back up for the year. Walk-ins are welcome and encouraged. Agenda posted for the 26th: https://make.wordpress.org/docs/2016/01/21/helphub-meeting-agenda-jan-26-kicking-off-development/
If you have not heard about HelpHub yet, it is basically a new interface/layer that is aimed to give better documentation support before users come into the forums. The project has already started and is currently about to start the development phase.
Please attend the meeting if possible. Better HelpHub = Less Support Threads.
We were very happy to welcome @zodiac1978 from Germany and @sergey from Russia today.
Currently, the level of chatter in #forums is a barrier for entry to some, so we’re considering the establishment of a separate strictly no-chatter channel for the liaisons in all languages at least (though everyone will be welcome and encouraged to attend). No decision was made here, we’ll make that separately with the liaisons and report at the next meeting. (Note: For many of us in English support, chatter keeps us sane when things get stressful. We will never discourage chatter in #forums.)
We determined that badge requirements will need to be handled differently across other language teams. We will also discuss this separately with the liaisons and report at the next meeting.
Forums Plugin Audit
Some day, we’ll been on glorious bbPress 2. Until then, we still have some features of our bbPress 1 + Hacks that we know and love which need to be ported into plugins.
If you’re able to help, or you know someone who is, please ping @clorith.
Read the meeting transcript in the Slack archives. (A Slack account is required)