Agenda for November 14th Support Meeting

  • WordPress 5.3 – How are we doing?
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-11-14 17:00 UTC in #forums on Slack. (a Slack account is required)

November 7th Support Team Meeting Summary

We had our final call for changes to the WordPress 5.3 Master List, along with a call for testing of WordPress it self, as the next version of WordPress is scheduled for November 12th.

We discovered that there’s a need for a specific page for Twenty Twenty that the feature theme team has already finalized (teamwork makes the dream work!), which will be linked up properly after the upcoming release.

Fair warning as well, that next meeting we will be utilizing the meeting-opener used by many other teams. The support team in general doesn’t use the /here command, as we wish to avoid notification burnout, but we will be using it for the first meeting after a major release to make sure we can gather any important information that surfaces from users after a release.

Checking in with international liaisons

Members of our community from Sweden, Italy, Netherlands, India, Russia and Spain were part of this weeks meeting, with some new members from a few of them stopping by!

One of the contributors asked about information on highlighting topics to see which ones need addressing still, which the support team has a tool for at https://make.wordpress.org/support/handbook/appendix/helpful-tools/#clearer-plugin-and-theme-support.

Open floor

A request for more details for those running a contributor day was put forth. Turns out the existing page had been edited, and left in a state pending review. This has been re-published and is available at https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/.

We would like to improve the getting started documentation, so if you’ve ever held a contributor day and done support, input on what worked, what information you felt was missing, and what could be improved upon is very much welcome at any time.

If you would be so kind, please leave a response to the annual WordPress user survey for 2019.

Read the meeting transcript in the Slack archives. (A Slack account is required)

🎉 With the influx of new users lately, we’ll revitalize the contributor tips, a crowd favorite.

Helping out is awesome, but be selfish now and then, take the time you need to relax and unwind.

Contributor Tips

#weekly-chat

Agenda for November 7th Support Meeting

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-11-07 17:00 UTC in #forums on Slack. (a Slack account is required)

October 31st Support Team Meeting Summary

First a reminder that we’re still working on the WordPress 5.3 Master List, to cover items that we foresee users being confused about, viewing as potential issues and so forth.

And of course, please help test the new version before it goes live.

Checking in with international liaisons

Representatives from Sweden, Russia, Brazil and the Netherlands took part in this weeks chat, mostly focused on the upcoming release.

Open floor

A question was brought forth on the process when requesting data deletion from WordPress.org. Although we don’t know the exact procedure, the privacy policy does make note that historical data such as commit history for plugins, themes and WordPress core are all retained. There’s also a section on forum posts and topics being historical data, and removing them would cause holes that may destroy the overall understanding of information., As such the user profile is scrubbed and anonymized.

Read the meeting transcript in the Slack archives. (A Slack account is required)

With spooktober in mind, and it being the spookiest of days, enjoy the most thrilling video ever made!

#weekly-chat

Agenda for October 31st Support Meeting

👻 Spooktober edition

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-10-31 17:00 UTC in #forums on Slack. (a Slack account is required)

October 24th Support Team Meeting Summary

General announcements

There’s been a few questions, and comments, about access to WordPress.org access being limited from the Chinese region of late, so we figured we’d give some information when possible.

There’s an ongoing issue with a lot of malicious traffic originating from the Chinese region. This is making the WordPress.org security systems limit connectivity from affected areas, and unfortunately also negatively affecting legitimate users.

We’re actively monitoring the situation, and are looking into ways to remedy this for real users, but due to how internet traffic is routed it’s not something that is likely solved quickly.


The initial post for the WordPress 5.3 Master List has also gone up at https://make.wordpress.org/support/2019/10/wordpress-5-3-master-list/.

The Master List is a forum thread created by the support team for every major release of WordPress where we pre-emptively gather information on what users may face and be confused by, mistake for bugs or need ot be aware of. It’s a living document, and as the release lives on the thread is populated with information of broken plugins or themes that impact a larger amount of users, bugs that are discovered etc. This allows us to have one location to reference for information, and to link users towards for troubleshooting steps.


@bethannon1 will be leading the Support Desk (aka Happiness Bar) at WordCamp US, and is looking for potential volunteers to help staff it. If this sounds like you, feel free to reach out to her!

Checking in with international liaisons

Members from our international parts of the community in Italy, Sweden, India, Brazil, Portugal and Russia were part of this weeks meeting.

We also looked into if the Master List could be made more easily available for translations for our international crew. @tobifjellner has some good insights on utilizing HelpHub/SupportHub once it’s ready for synchronization between locales, and we will revisit this at that point as it becomes more viable when those systems are in place.

Open floor

A question about process with user management was brought forth, in relation to theme submissions on WordPress.org.

Unfortunately, there wasn’t enough information to make informed recommendations on the scenarios mentioned, but we invited those responsible to return to #forums with more details for a more thurough check.

Read the meeting transcript in the Slack archives. (A Slack account is required)

For this weeks relaxation, we’re traveling east.

#weekly-chat

Agenda for October 24th Support Meeting

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-10-24 17:00 UTC in #forums on Slack. (a Slack account is required)

WordPress 5.3 Master List

As is customary, the support team writes a Master List which gets posted to the forum with each major release, preparing responses to predicted questions and maintaining it with frequent issues, discovered bugs and so forth.

We will of course be following the same procedure with WordPress 5.3.

The preparations have been made for the layout of the post over at our GitHub repository for master lists.

Suggestions for changes can be made either as tickets or pull requests there, or as comments to this post if you’re not familiar with GitHub.

#omgwtfbbq

October 17th Support Team Meeting Summary

General announcements

First up, the draft for the 5.3 Master List. I didn’t see any feedback on the make/support post on the preferred location for this, so I’ll go ahead with the GitHub as a start, with a make/forums post in addition pointing towards it (and letting folks who are not familiar or unable to use GitHub a place to participate). We’ll be using the shiny new Master List repository for this as well, so looking forward to that, and the post should go up some time tomorrow.

The core field guide isn’t released yet, which is a great asset when picking items to highlight or cover, so once that is out we’ll also be in a much better spot to filling out our own stuff.

Next on the agenda, some updates from the land of IRC.

The website that powers the WPBot IRC help bot has been updated and now also provides a handy REST API endpoint for the pre-defined replies that are commonly used on that platform.

Along with this, the bot it self was updated to use modern PHP, giving it a deeply sought after performance boost, and also allowing the log viewer connected to it to be updated in the same run.

WordPress 5.3 progression

For those keen-eyed individuals out there, you may have noticed that RC1 (Release Candidate 1) is available!

https://wordpress.org/news/2019/10/wordpress-5-3-release-candidate/ for those who’ve not yet seen it

As mentioned earlier, the field guide isn’t quite ready yet, but RC1 is when we start working on the Master List for the forums, and it’s roughly 1 month from release at this time, give or take a couple of days.

Checking in with international liaisons

Members from our community in Sweden, Russia, Portugal, Brazil and Italy were part of this weeks discussions, with some great conversations about our check-in process, and also with updates on the HelpHub rollout.

Speaking of HelpHub; Russia, Brazil and Italy have all been added to the HelpHub lists, and have started getting these populated in their respective languages, great work team!


We had a chat about our courtesy pings to named individuals, and although the meeting leader is not a fan of the /here command, it sounds like it might not be a bad idea in some scenarios.

In light of that, we will utilize it on our first meeting after a release, both to gauge the effect, but also broaden the reach as we try to gather information on how a release went and what we should be keeping an eye out for.

Read the meeting transcript in the Slack archives. (A Slack account is required)

And in closing, some music for the evening:

Disturbed – Sound of Silence

#weekly-chat

Agenda for October 17th Support Meeting

  • General announcements
    • Starting work on the WordPress 5.3 Master List
    • IRC updates
  • WordPress core update
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-10-17 17:00 UTC in #forums on Slack. (a Slack account is required)