May 25th Support Team Meeting Summary

Announcements

WordPress 4.7.5

We have nothing new to add to the known issues for 4.7 this week.

WordPress 4.8 Beta 2

WordPress 4.8 Beta 2 is here! Please make sure that you’re testing via something like the Beta Tester plugin, Varying Vagrant Vagrants, or Chassis.

If you have any other fun/easy beta testing methods to share, please do so in the comments below!

Community Summit Topic Proposals

These are the topics proposed by the Support Team for this year’s community summit:

  • Continue 2015’s discussion about how to make/keep the support community welcoming and open, while at the same time encouraging quality replies.
  • Go through the remaining items on the lists of known issues and requested enhancements. – (Meta assistance needed)
  • Create a common style guide (best practices) that can be used across all forum language.
  • Improved management of contributors with time to spare.

We all agreed that we would be happy with these during the meeting today. We won’t be submitting them as our final proposals until after next week’s meeting, so if you have any feedback to share, please do so in the comments below!

No Replies View for Rosetta Forums

For the sake of organization, the No Replies view on the English forums (and non-English forums on the current bbPress) is limited to 3 weeks in age (we feel most have either moved on, solved it themselves, or re-posted by then).

This will be extended to all other forums as part of the fix for Meta ticket 1987.

Checkin with International Support Liaisons

Attendance

@macmanx @bcworkz @clorith @erricgunawan @bdbrown @vitormadeira @tobifjellner @anevins @cristianozanca @numeeja @fierevere @jcastaneda @sterndata @kidsguide @t-p @jdembowski @danhgilmore @glorialchemica @geoffreyshilling @zoonini @bethannon1 @pr0v4 @vishalmukadam @stephencottontail @voldemortensen @ketuchetan @hardeepasrani @sergeybiryukov @liamdempsey attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for May 25th Support Meeting

  • General Announcements
  • WordPress 4.7.5
  • WordPress 4.8 Beta 2
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, May 25, 2017, 16:00 UTC in #forums on Slack. (a Slack account is required)

May 18th Support Team Meeting Summary

Announcements

WordPress 4.7.5

We have nothing new to add to the known issues for 4.7 this week.

WordPress 4.8 Beta 1

WordPress 4.8 Beta 1 is here! Please make sure that you’re testing via something like the Beta Tester plugin or Varying Vagrant Vagrants.

If you have any other fun/easy beta testing methods to share, please do so in the comments below!

Handling Security Vulnerability Questions

When you encounter questions about security vulnerabilities, please keep in mind that we are representatives of WordPress. We should not be spreading any information about security vulnerabilities which have not been published at WordPress.org. We all agree that there are many great third-party resources out there, but our approach must be complimentary to WordPress’s desire for private disclosure.

For example, if someone asks “Is this security vulnerability fixed in 4.7.5?” we should remove the details of the vulnerability from their post (or ask a Moderator to do so) and then consult 4.7.5’s release post. If it has indeed been fixed, let them know and refer them to the release post. If it has not been fixed, refer them to the release post and ask them to report it via HackerOne (there’s no harm in duplicate reports).

(If you want to use your favorite third-party resource to help you find out if security vulnerabilities have been addressed, please of course do so, just don’t link to it. Overall, we should only link to security vulnerability information published at WordPress.org.)

Checkin with International Support Liaisons

Attendance

@macmanx @bcworkz @vitormadeira @erricgunawan @bdbrown @t-p @anevins @cristianozanca @numeeja @sterndata @geoffreyshilling @stephencottontail @glorialchemica @tobifjellner @francescodicandia @keesiemeijer @fierevere @lasacco @pr0v4 @kidsguide @travel_girl @zoonini @pmfonseca @geost @sergeybiryukov @hardeepasrani @zodiac1978 attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for May 18th Support Meeting

  • General Announcements
  • WordPress 4.7.5
  • WordPress 4.8 Beta 1
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, May 18, 2017, 16:00 UTC in #forums on Slack. (a Slack account is required)

May 11th Support Team Meeting Summary

Announcements

  • We’ve re-allowed clients on IRC using TOR proxies, as we now have better tools to moderate anonymous connections
  • WordPress 4.8 is scheduled to ship beta 1 tomorrow (Friday May 12th) if all goes as planned

WordPress 4.7.4

Checkin with International Support Liaisons

Open floor

  • A request to make WPBot (on IRC) automatically handle users with foul language was put forth, and will be carried out at our earliest convenience, but by the end of next week at the latest

Attendance

@clorith, @contentiskey, @vishalmukadam, @bcworkz, @vitormadeira, @erricgunawan, @cristianozanca, @t-p, @sterndata, @zoonini, @bdbrown, @sergeybiryukov, @kidsguide, @otto42, @liamdempsey, @tnash, @pmfonseca, @zodiac1978 and @ketuchetan attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for May 11th Support Meeting

  • General Announcements
  • WordPress 4.7.4
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, May 11, 2017, 16:00 UTC in #forums on Slack. (a Slack account is required)

May 4th Support Team Meeting Summary

Announcements

WordPress 4.7.4

We have nothing new to add to the known issues for 4.7 this week.

Checkin with International Support Liaisons

Attendance

@macmanx @clorith @erricgunawan @bethannon1 @vitormadeira @bdbrown @cristianozanca @t-p @kidsguide @contentiskey @geoffreyshilling @numeeja @sergeybiryukov @sterndata @keesiemeijer @geost @vishalmukadam @abletec @jcastaneda @stephencottontail @fierevere @jdembowski @mattdevelop @otto42 @hardeepasrani @anevins @ketuchetan attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for May 4th Support Meeting

  • General Announcements
  • WordPress 4.7.4
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, May 4, 2017, 16:00 UTC in #forums on Slack. (a Slack account is required)

April 27th Support Team Meeting Summary

Announcements

WordPress 4.7.4

We have nothing new to add to the known issues for 4.7 this week.

Auto-Closing Old Topics

We have been noticing an increase in “me too” replies on very old topics, and remembered that topics used to auto-close after a year prior to our move to bbPress 2. Work is underway to restore that functionality in Meta Ticket 2265.

We may consider decreasing the threshold to something like 6 months, but we’re going to see if things improve with the old functionality restored first.

Checkin with International Support Liaisons

Attendance

@macmanx @clorith @vishalmukadam @liamdempsey @bcworkz @pr0v4 @erricgunawan @lasacco @jdembowski @cristianozanca @bdbrown @keesiemeijer @geoffreyshilling @sterndata @danhgilmore @lujeffcoat @t-p @stephencottontail @numeeja @francescodicandia @alchymyth @glorialchemica @sergeybiryukov @abletec @anevins @hardeepasrani @zoonini @bethannon1 @kenshino attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for April 27th Support Meeting

  • General Announcements
  • WordPress 4.7.4
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, April 27, 2017, 16:00 UTC in #forums on Slack. (a Slack account is required)