July 18th Support Team Meeting Summary

Due to unexpected complications elsewhere, this wound up being more of an informal office hours session than a strict meeting, but we still discussed a few things.

Helper Scripts

The Topic Original Poster and Also Viewing scripts have been moved to the official WordPress.org Support Team repo, which means that all of our helper scripts are now hosted there. The relevant Handbook page has now been updated accordingly.

Breakfix Lessons

We are aware that the Breakfix Lessons are broken, and that folks have found them helpful in the past. The plan is to reach out to their original developer next week, or see if we can get another plugin developer to donate their time.

Please keep in mind that this is all done on a volunteer basis, so while we intend to restore the lessons, we can’t promise that it will be done quickly.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for July 18th Support Meeting

  • General announcements
    • Support tools update
  • WordPress core update
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-07-18 17:00 UTC in #forums on Slack. (a Slack account is required)

July 11th Support Team Meeting Summary

General announcements

As you may know, we’ve got a couple tools we use here in support, which are linked to from the handbook, and have been sitting neatly in my GitHub account, which felt… a little bit wrong, so https://github.com/wporg-support has been set up, and the various tools will be migrated over there one by one as they receive changes. If you’re already using existing versions, do not worry, they will automatically update to the new location (you may be prompted to accept the update, but that’s it)

The first tool to be ported is the simple Topic Highlighter, as it needed some bugfixes, and accessibility improvements in the first place, anyone using that userscript will likely have received the update notification about 2 weeks ago, but I thought I should mention it any way to make sure everyone is in the loop

WordPress Core status

There’s no immediate plan for a WordPress 5.2.3 release, although we may see one depending on when the 5.3 release gets scheduled for (there’s no direct plan for that either at this time, but will keep you all posted as soon as there’s any information on either of these).

The most prominent thing for 5.2.3 would be a backport of a fix to the plugin details, which require a bit of scrolling to read if you are using 5.2.2, as they got pushed down about 1-2 viewport heights

PHP Version requirements and recommendations in core

Of interest to the support crew is our PHP version progression roadmap, well I say roadmap but it’s out on a call for input right now at https://make.wordpress.org/hosting/2019/07/01/what-should-the-next-php-version-recommendation-be/

This is for the widget in the dashboard recommending users upgrade, and not the hard minimum requirement to use WordPress, just so that’s mentioned, and it’ll be up for comment until at least this coming Monday, where we’ll look to make a call on what version we will recommend next. Once that call is made it’ll be put up and signal boosted so everyone is aware for a bit before we do the recommendation bump, but currently it looks like we’ll be aiming for PHP 7.1

Open floor

HelpHub i18n: The docs team will be picking two new locales to enable it on, judging by how those two progress, it’ll get enabled for the rest. They will announce what locales and such on make.wordpress.org/docs when things are ready

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for July 11th Support Meeting

  • General announcements
    • Support tools update
  • WordPress core update
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-07-11 17:00 UTC in #forums on Slack. (a Slack account is required)

July 4th Support Team Meeting Summary

We’ve had a bit of a break, due to WordCamp travels, but are back with a 💥, on the 4th of July no less.

Please also remember to take some time off as the summer starts rolling in, stay hydrated, and enjoy the sun when you can, take some “me” time.

Checking in with international liaisons

Representatives from the communities in Italy, Russia, Netherlands, Spain, India, Brazil and Urdu took part in this weeks discussions.

Toxic users and impacts on smaller parts of our community

We had good discussions on how best to approach toxic users who may provide a negative first impression to new users, as well as existing users.

Although no one solution to end it all was found, it’s an important conversation to have, even if it’s a difficult one to summarize due to context awareness, but we’ll try it any way and encourage looking at the transcript when possible for the full context.

Give warnings for bad behavior, it may be a misunderstanding of expectations or guidelines.
Don’t give too many warnings without acting on them, as the concept of the warning is lost if they’re just repeated.

Although not something we discussed, but rather an afterthought that’s good to share, I’d also say that if anyone is uncomfortable with the interactions of addressing problematic users, they can always escalate the matter. We’re here to help each other, and can step in for such situations so that anyone can avoid putting them selves in situations they’re not comfortable with, or that may lead to bad blood.

Read the meeting transcript in the Slack archives. (A Slack account is required)

X-post: Updates to the WordPress User & Developer Survey

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Agenda for July 4th Support Meeting

After a few weeks of office hours due to various other scheduling scenarios, it’s time for a more structured chat again.

  • General announcements
  • WordPress 5.2.x – Any recurring items we should know about
  • Dealing with toxic users in smaller parts of our community
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-07-04 17:00 UTC in #forums on Slack. (a Slack account is required)

June 20th support meeting – Office hours

Due to WordCamp Europe travel and contributor day, this weeks support gathering will be an informal office hour instead.

If there are questions or concerns anyone would like to bring up, feel free to do so at your discretion, either during our normal meeting hours of 2019-06-20 17:00 UTC or throughout the day 🙂

Agenda for June 13th Support Meeting

  • General announcements
    • WordPress 5.2.2 testing
  • WordPress 5.2.1 – Any recurring items we should know about
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-06-13 17:00 UTC in #forums on Slack. (a Slack account is required)

June 6th Support Team Meeting Summary

First up, our weekly call to see if there’s anyone new around who’d like to help lead the support group at WordCamp Europe during their Contributor Day (https://2019.europe.wordcamp.org/contributor-day/).

It’s a great way to start getting more involved, the tasks are mainly helping get new folks situated and familiarized with the tools we use and how to navigate the places we help users. Feel free to send @clorith a DM if this sounds like it might be interesting, or you just want more details.

On the note of leadership, if that’s something you’re interested in, we’re looking to do some leadership training within the WordPress community, we’re currently taking input on the documentation and processes, and judging interest, you can find more about that at https://make.wordpress.org/updates/2019/06/03/team-lead-interest-post/

Checking in with international liaisons

Members from our Swedish, Russian, Dutch, Italian, Indian, Spanish and Greek communities were present for this weeks chats.

Open floor

Awhile back there was talk of a support appreciation day or something of the sort. Did that ever go anywhere outside of the idea phase?

Just an idea phase for now, although it’s been mentioned a few times since and if anyone wants to help put together a plan here, the support team is looking for volunteers. A Google Docs has been made public to help with collaboration on this.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat