February 16th Support Team Meeting Summary

Announcements

WordPress 4.7.2

We have nothing new to add to the known issues for 4.7 this week.

Checkin with International Support Liaisons

Attendance

@macmanx @t-p @numeeja @jcastaneda @kmessinger @hardeepasrani @lukecavanagh @jdembowski @sterndata @bdbrown @ipstenu @cristianozanca @kidsguide @prathameshp @lasacco @zoonini @stephencottontail @zodiac1978 @imazed @samuelsidler @geoffreyshilling @sergeybiryukov @pmfonseca attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for February 16th Support Meeting

  • General Announcements
  • WordPress 4.7.2
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, February 16, 2017, 17:00 UTC in #forums on Slack. (a Slack account is required)

February 9th Support Team Meeting Summary

Announcements

  • The Theme Review Team is looking for FAQ suggestions.
  • If you have any topics or issues you’d like us to cover at this year’s Community Summit, please feel free to share those.
  • An exploit against WordPress 4.7.0 and 4.7.1 has been spotted in the wild. Please do your part to ensure that users are on 4.7.2, and that they know the importance of leaving auto-updates enabled, since this would have been pushed out two weeks ago via the auto-update system.

WordPress 4.7.2

We have nothing new to add to the known issues for 4.7 this week.

Support Team Short Description

A redesign is on the way for the overall Make site, requiring a shorter description. After a great discussion and a vote, we have settled on the following:

Help WordPress users around the world by answering support questions.

Letting Users Know When They’re Flagged

We have noticed that some folks are being flagged without any warning given. This leads to lots of duplicate attempts and overall confusion, as folks don’t know why their posts aren’t appearing. This also leads to a lot of your fellow moderators not knowing why someone was flagged and therefore removing their flag.

If someone is bad enough to flag, please leave a reply in the topic to let them know why.

If someone is spamming and you therefore don’t want them to know that they’re flagged, please just block them (or ask a Keymaster to do so).

If you feel someone is maybe bad enough to flag, but you don’t think they’ve broken any rules yet warranting a notification, please don’t flag them. In this case, I recommend bookmarking their profile and checking on them yourself once a day or so. They’ll either remain innocent long enough to take them off this sort of “personal probation” or they’ll prove themselves worthy of a flag with a notification.

If you don’t know why a flagged user is flagged, based on their previous interactions in the forums, please unflag them.

Checkin with International Support Liaisons

Attendance

@macmanx @hardeepasrani @sergeybiryukov @kmessinger @t-p @cristianozanca @lasacco @logankipp @jdembowski @sterndata @bdbrown @zoonini @clorith @liamdempsey @jmdodd @tacoverdo @lukecavanagh @numeeja @gagan0123 @dhoppe @ipstenu @tnash @otto42 @stephencottontail @hideokamoto @bethannon1 @keesiemeijer @zodiac1978 @jcastaneda @pmfonseca attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for February 9th Support Meeting

  • General Announcements
  • WordPress 4.7.2
  • Support Team Short Description
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, February 9, 2017, 17:00 UTC in #forums on Slack. (a Slack account is required)

February 2nd Support Team Meeting Summary

Announcements

WordPress 4.7.2

We have nothing new to add to the known issues for 4.7 this week.

2017 Community Summit

The next Community Summit has been announced, and we are collecting support-related topics and issues for discussion in the comments of this post.

Checkin with International Support Liaisons

Attendance

@macmanx @clorith @bcworkz @sergeybiryukov @cristianozanca @kidsguide @lasacco @jmdodd @kmessinger @numeeja @t-p @zoonini @geoffreyshilling @stephencottontail @liamdempsey @wido @hideokamoto @bdbrown @ipstenu @bethannon1 @sterndata @voldemortensen @jdembowski @lukecavanagh @kenshino @prathameshp @zodiac1978 attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for February 2nd Support Meeting

  • General Announcements
  • WordPress 4.7.2
  • 2017 Community Summit
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, February 2, 2017, 17:00 UTC in #forums on Slack. (a Slack account is required)

January 26th Support Team Meeting Summary

Announcements

WordPress 4.7.2

We have nothing new to add to the known issues for 4.7 this week.

New Forum Welcome (and link placement)

Thanks to @ipstenu, the Forum Welcome has officially moved to the Handbook, and after a great discussion on how to do it, a link to it has been added to the new forum theme.

Better “No Topics” Wording

When no topics are found, the forum currently reports “Oh bother! No topics were found here!” so we had a great discussion about how to improve that wording. Though we didn’t vote for anything specific, we rallied around something like “No topics found. Try a different search or start a new post.”

It gets the message across simply without any cultural limerick like “Oh bother!” (and is thus easier to translate), and offers two simple suggestions for what to do next.

2017 Community Summit

The next Community Summit has been announced, and we are collecting support-related topics and issues for discussion in the comments of this post.

Checkin with International Support Liaisons

Attendance

@macmanx @clorith @bcworkz @sergeybiryukov @bethannon1 @lasacco @sterndata @liamdempsey @wido @t-p @bdbrown @cristianozanca @fierevere @kmessinger @numeeja @jdembowski @stephencottontail @abletec @zoonini @keesiemeijer @kidsguide @lukecavanagh @hideokamoto @kenshino @pmfonseca @otto42 @samuelsidler @zodiac1978 @jcastaneda @danhgilmore attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

2017 Community Summit Support Topics/Issues

The next Community Summit has been announced, so let’s use the comments below to collect any support-related topics and issues you’d like to have discussed this year.

Here are a few to get the ball rolling:

  • Continue 2015’s discussion about making/keeping the support community welcoming and open, while at the same time encouraging quality replies.
  • Go through the remaining items on the lists of known issues and requested enhancements.

 

Agenda for January 26th Support Meeting

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, January 26, 2017, 17:00 UTC in #forums on Slack. (a Slack account is required)

January 19th Support Team Meeting Summary

Announcements

WordPress 4.7.1

We have nothing new to add to the known issues for 4.7 this week.

New Forum Theme

There is a new section at the bottom of the forum list directing folks to Theme and Plugin-specific forums for their Theme and Plugin-specific questions:

  1. Let’s try to keep an eye on whether or not adding this text decreases the number of theme and plugin-specific posts in the general forums, and check-in on all that in a few weeks. If it hasn’t substantially reduced the number, we can look at either making the new text more prominent or something completely different.
  2. For folks who are still posting theme and plugin-specific questions in the general forums, it would be great if we could point them to the right place for future questions. This type of snippet seems to have been doing well so far:

I recommend asking at [forum-link] so the plugin’s or theme’s developers and support community can help you with this.

For example:

I recommend asking at https://wordpress.org/support/plugin/woocommerce so the plugin’s developers and support community can help you with this.

Check back later, and if they have done that, just close the old thread with a link to the new thread.

If you find anything broken with the new forum theme, please open a ticket in Meta Trac (after searching first, of course) under the Support Forums component, and prepend the ticket’s title with “Support Theme:”. You can also use this pre-made query for viewing reported issues.

The Meta Team is working on making the new Support theme ready for international forums.

You can test the theme using the ?new-theme=1 parameter, for example: https://ja.wordpress.org/support/?new-theme=1

It should work on any /support/ forum, so not the Italian forums at the moment as they still need to be moved.

The translation strings for the new theme are available for anyone who would like to help, and if you see any issues with the theme on international forums, please leave a comment on this Meta Trac ticket.

Sockpuppets

There has been a slight increase in sockpuppet activity, so this is largely a reminder that sockpuppet activity is not tolerated in our forums, and anyone doubting that can read Sock Puppetry is not Welcome and Handling Bad Reviews from the Plugins Team.

If you find any sockpuppet accounts, please flag them and archive their content when verified, then immediately report their activity with as much detail as possible (including links to the archived content) to plugins (at) wordpress (dot) org

There is no need to directly confront the sockpuppet since the Plugins Team will take care of that if necessary.

Checkin with International Support Liaisons

Attendance

@macmanx @bcworkz @hardeepasrani @clorith @ipstenu @pmfonseca @bdbrown @kidsguide @geoffreyshilling @numeeja @sterndata @zoonini @cristianozanca @numeeja @t-p @sergeybiryukov @imazed @pbarthmaier @lukecavanagh @bethannon1 @diddledan @wido @jdembowski @stephencottontail @kenshino @hideokamoto @fierevere @keesiemeijer @jnylen0 attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat