Agenda for June 14th Support Meeting

  • General Announcements
    • Core is looking for candidates to help lead the 4.9.7 release, is this something for you?
  • WordPress 4.9.6, how is it going?
  • Checking in with International Support Liaisons
  • Time permitting: Open floor

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, June 14, 2018, 17:00 UTC in #forums on Slack. (a Slack account is required)

June 7th Support Team Meeting Summary

General announcements

The Health Check plugin (the tool used for providing support, both by our volunteers but also by theme and plugin authors) is preparing to release version 1.1.0, and as such the files are ready to be translated. If you are a polyglot we welcome you to help out with translations!

WordPress 4.9.6

No new issues, that aren’t already known in some way, have been noticed.

We also see that with the exception of confusion about the comment checkbox not always being present, users aren’t having many issues with the new privacy tools.

Checking in with international liaisons

The Italian, Serbian, Swedish, Brazilian, RussianGerman and Spanish representatives let us know that things are looking good in the wider world!

Open floor

The next batch of volunteer badges will be assigned when the ones responsible for it return from their break, until then just make sure to keep the volunteer spreadsheet up to date. (Are you an international representative and don’t know about it, please send a Direct Message to @clorith and he will get you sorted).

Image embeds are still only restricted to embeds from the CloudUp service, we will likely re-introduce support for imgur at some point as well.

Attendance

@bcworkz, @bemdesign, @bethannon1, @clorith, @contentiskey, @cristianozanca, @felipeelia, @fernandot, @fierevere, @firoz2456, @glorialchemica, @hardeepasrani, @lasacco, @macmanx, @mariovalney, @nikolam, @numeeja, @pbiron, @stephencottontail, @sterndata, @t-p, @tobifjellner and @zodiac1978 attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

Contributor tips
Providing support is a great entry to contributing, why not include your local meetup and answer questions as a group, it’s also awesome to see the range of possible solutions that people have!

Agenda for June 7th Support Meeting

  • General Announcements
    • Health Check translations
  • WordPress 4.9.6
  • Checking in with International Support Liaisons
  • Time permitting: Open floor

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, June 7, 2018, 17:00 UTC in #forums on Slack. (a Slack account is required)

May 31st Support Team Meeting Summary

WordPress 4.9.6

No unexpected issues with the new release, that aren’t already tracked, have been noticed in our regular places this week.

 

Checking in with international liaisons

We had people joining us from the Pakistani, Serbian, Russian, Brazilian, Italian, Swedish communities during this weeks gathering.

 

On topics of GDPR

As always, we can’t give legal advise but we do see users be confused, especially when it comes to externally loaded assets (such as Google Fonts for example).

As WordPress core doesn’t use a CDN for regular assets, we can inform users of this. We do use it for one case though, emoji, and we can inform them of this exception and that there are plugins available to disable this behavior if they so desire.

Our general stance on GDPR topics is still to not offer any official advise on what users need to be compliant, because our volunteers shouldn’t be held accountable for anything that may relate to legal matters. The general information topic that was posted last week covers this and can be a good asset also for rosetta sites (or for translating if they so desire).

 

Attendance

@abdullahramzan, @abletec, @amboutwe, @anevins, @bcworkz, @bemdesign, @clorith, @contentiskey, @cristianozanca, @felipeelia, @fierevere, @joyously, @lasacco, @nikolam, @numeeja, @presstigers, @stephencottontail, @sterndata, @t-p and @tobifjellner attended.

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

 

Contributor tips
Remember that you can walk away from a support request at any time. Tempers run hot under the summer sun, and users may be a bit on edge, you’re not forced to help them, and should always think of your self first.

#weekly-chat

Agenda for May 31st Support Meeting

  • General Announcements
  • WordPress 4.9.6
  • Checking in with International Support Liaisons
  • Time permitting: Open floor

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, May 31, 2018, 17:00 UTC in #forums on Slack. (a Slack account is required)

May 24th Support Team Meeting Summary

General announcements

Auto-updates for WordPress 4.9.6 were enabled last night, and should be flowing out steadily at this time.

WordPress 4.9.6

Besides the usual need to clear caches after an update (especially one that includes editor updates).

We can note that there is a known regression in TinyMCE which may cause a handful of plugins to break when viewing the editor. The core team is already aware of this and are working on sorting that.

 

The GDPR approaches

Shelters are stocked for a weekend of fun! With the forums seeing around ~10k GDPR related topics and posts on the forums, we’re expecting more once the regulations kick in on the 25th. To address this, and the constant topics on plugin pages asking if they’re compliant or not, we’ve created a sticky post that will show up on the support forums, to hopefully help users find out where to go to get the right answers to their questions, and most specifically: Not to seek legal advise on the forums.

 

Checking in with international liaisons

The Swedish, Russian, Greek, SerbianGerman and Brazilian community representatives dropped by this week to join the discussions.

 

Attendance

@abdullahramzan, @amboutwe, @bcworkz, @bemdesign, @clorith, @contentiskey, @felipeelia, @fierevere, @geoffreyshilling, @ipstenu, @jdembowski, @joyously, @keesiemeijer, @lakenh, @macmanx, @nikolam, @numeeja, @otto42, @presstigers, @pross, @stephencottontail, @t-p, @tobifjellner, @valeriosza, @xkon and @zodiac1978 attended.

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for May 24th Support Meeting

  • General Announcements
  • WordPress 4.9.6
  • Privacy/GDPR topics
  • Checking in with International Support Liaisons
  • Time permitting: Open floor

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, May 24, 2018, 17:00 UTC in #forums on Slack. (a Slack account is required)

May 17th Support Team Meeting Summary

We had a bit of an informal meeting today with no posted agenda, but we managed to cover some very important topics anyway. A huge thanks to everyone who stepped up to keep the conversations moving and on topic! 🙂

General announcements

A continued call for input on potential questions or concerns users may have, or currently have, with Gutenberg. If you see something, say something, by helping us fill out the public Google Docs document.

WordPress 4.9.6

WordPress 4.9.6 has been released, but do be aware that there are some important notes for theme and plugin developers.

Privacy related topics

Now that 4.9.6 is out, we’ll adjust our GDRP snippet to this:

WordPress has introduced tools to assist with GDPR compliance in 4.9.6 https://wordpress.org/news/2018/05/wordpress-4-9-6-privacy-and-maintenance-release/ but it is up to you as the site owner to take the steps required to be compliant with the GDPR and any local variations that may be introduced.

Checking in with international liaisons

We had representatives from the Russian, Hindi, Spanish, Greek, Brazilian, Swedish, and Serbian communities in attendance this week.

Non-Support Topics

Please share your thoughts on how we should explain non-support topics.

Attendance

@macmanx @bcworkz @bemdesign @bethannon1 @clorith @felipeelia @zoonini @tobifjellner @sterndata @stephencottontail @geoffreyshilling @fierevere @nikolam @abletec @valeriosza @fernandot @hardeepasrani @xkon @firoz2456 @cristianozanca @joyously @t-p attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

May 10th Support Team Meeting Summary

General annoucnements

A continued call for input on potential questions or concerns users may have, or currently have, with Gutenberg. If you see something, say something, by helping us fill out the public Google Docs document.

 

WordPress 4.9.6

Due to the slightly delayed beta for 4.9.6, the RC and also release date has been pushed back slightly.

 

Privacy related topics

With the GDPR changes coming ever closer, we’re seeing an increase in privacy topics on the forums, and even users mass-posting the same question to every plugin they use.

We’ve got a “no legal discussions” forum guideline which we should keep enforcing, this means having a fixed response as we close such topics.

After some deliberations, we’ve come up wit hthe fllowing wording for a fixed response to any GDPR topics:

WordPress will introduce tools to assist with GDPR compliance in 4.9.6, but it is up to you as the site owner to take the steps required to be compliant with the GDPR and any local variations that may be introduced.

Please follow https://wordpress.org/news/ to keep updated on what WordPress is doing in upcoming releases, and look to local sources for general GDPR questions.

 

Checking in with international liaisons

We had representatives from the Russian, Serbian, Brazilian and Swedish communities in attendance this week.

 

Attendance

@bcworkz, @bemdesign, @bethannon1, @clorith, @contentiskey, @diddledan, @felipeelia, @fierevere, @firoz2456, @geoffreyshilling, @ipstenu, @keesiemeijer, @macmanx, @nikolam, @numeeja, @sergeybiryukov, @sterndata, @t-p, @tobifjellner, @valeriosza, @yaniiliev and @zoonini attended.

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for May 10th Support Meeting

  • General Announcements
  • WordPress 4.9.6 progression
  • Privacy-related topics
  • Checking in with International Support Liaisons
  • Time permitting: Open floor

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, May 10, 2018, 17:00 UTC in #forums on Slack. (a Slack account is required)