August 17th Support Team Meeting Summary

General announcements

The Community Conduct Project is kicking off, if this is of interest to you (think of a code of conduct, but for the whole community and not just for events), or you have opinions on the matter, please consider joining them for the discussions.

WordPress 4.8.1

It’s been smooth sailing so far, no new recurring issues have been discovered that pose any issues.

Support workshop

The first support workshop will be held next week, if you do open source support it might be of interest to you! The first one will be theme related, but will apply to other areas as well so don’t feel limited by not having a theme to support!

Open Floor

The new site URL feature for support topics is getting some refined language to help users understand the use, and to promote better use of it, after some deliberations on how to word things, a good starting point was decided on and we can iterate on it if it becomes necessary.

Checking in with international support liaisons

A weekly crowd favorite, seeing how the other communities out there on the rosetta sites are doing, we’re always happy to hear how things fare in the big picture of things!

This weeks encouraging outlooks come to us from the Russian, Hindi, Brazilian and Portuguese communities, good to see you all!

Attendance

@abletec, @bcworkz, @bdbrown, @bethannon1, @clorith, @geoffreyshilling, @hardeepasrani, @jcastaneda, @keesiemeijer, @ketuchetan, @macmanx, @numeeja, @pmfonseca, @sergeybiryukov, @stephencottontail, @sterndata, @t-p, @valeriosza, @zodiac1978 and @zoonini attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for August 17th Support Meeting

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, August 17, 2017, 16:00 UTC in #forums on Slack. (a Slack account is required)

X-post: Community Conduct Project – Kick off meeting scheduled for 17:00 UTC on the 5th September 2017

X-comment from +make.wordpress.org/updates: Comment on Community Conduct Project – Kick off meeting scheduled for 17:00 UTC on the 5th September 2017

August 10th Support Team Meeting Summary

General announcements

This week saw the introduction of the site URL field to the forums, a sought after addition where users can provide their website ahead of time, saving volunteers needing to ask for it in many situations. This new feature is also hidden, the site is only visible to signed in users, meaning it will help with the users asking to have posts edited after the fact because they show up in search engines and similar.

WordPress 4.8.1

The update to TinyMCE included in this release had a side-effect of changing z-index values. This means that plugins or themes interacting with the editor (page builders being the most noticeable affected region) will have features inaccessible until they make updates increasing their own z-index values to have priority over the core included version (this is also reflected in the Master List now for reference).

Checkin with international liaisons

The Portuguese, Italian, Russian, Swedish and Hindi communities are trotting along nicely.

Open floor

Please avoid moving topics if possible for now, we’ve still not had a chance to fix the 5xx errors that occur on every topic move, merge or split. We’ll be pushing some more for a sandbox to track and sort the issue.

If you -do- move something regardless, note that metadata will be lost, and please do not edit the content of the topic to say things are moved here and there, it just adds confusion, instead use the edit notes section, this is what they are meant for.

Slack is working on making things more accessible, so let’s hope for great headway there to help our contributors using assistive technologies to attend more easily!

Attendance

@abletec, @anevins, @bethannon1, @clorith, @cristianozanca, @danhgilmore, @fierevere, @hardeepasrani, @jcastaneda, @jdembowski, @keesiemeijer, @ketuchetan, @macmanx, @pmfonseca, @sergeybiryukov, @stephencottontail, @sterndata, @t-p and @zoonini attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for August 10th Support Meeting

  • General announcements
    • Support URLs are live
  • How is WordPress 4.8.1 doing
  • Checking with international support liaisons
  • Open floor

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, August 10, 2017, 16:00 UTC in #forums on Slack. (a Slack account is required)

August 3rd Support Team Meeting Summary

General announcements

WordPress 4.8.1 is out, and it includes the new Custom HTML widget, as well as notices for the existing widget if it enters legacy mode or detects HTML usage.

To help facilitate the potential confusion with the notices, a section has been added to the master list.

It also seems some page builders (and thus potentially other plugins that interact with the editor) have incompatibilities with WordPress 4.8.1, making some controls hidden or inaccessible in the editor. Direct users to their plugin/theme developers to get patches up and running please.

Forum Welcome and Forum Guidelines

Next up, a reminder that the Forum Welcome and Forum Guidelines (for the international forums) now live on the forum them selves, and not to link to the old handbook pages. Sending users into the handbook can feel overwhelming and cumbersome, it’s a much better experience for them to be kept within the forum area.

Rosetta sites can of course still handle their forum welcomes or guidelines in whichever manner they feel is most appropriate for their users, we understand that communities and regions differ in their approaches and the way we do it on the international forums are primarily as a guide for those who wish for something to start off with and build on if anything.

Checking with international liaisons

The Swedish, Italian, Portuguese, German, Spanish and Russian communities are all enjoying the seasonal weather, and have nothing out of the ordinary to bring up.

Open floor

A notice that the img tag has been removed from the forum post creator, this was included with the bbPress2 upgrade, but not intended to be used as we don’t want images from unknown sources being posted as it poses various risks. Embeds from pre-approved sources with proper moderation tools and processes will instead be whitelisted, so we will still allow users to post their screenshots if they wish, but through a safer approach.

Attendeance

@bdbrown, @clorith, @cristianozanca, @denzel_chia, @erricgunawan, @fierevere, @geoffreyshilling, @jcastaneda, @jdembowski, @josearcos, @keesiemeijer, @ketuchetan, @lasacco, @numeeja, @otto42, @pmfonseca, @sterndata, @t-p, @tobifjellner, @vitormadeira, @zodiac1978 and @zoonini attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for August 3rd Support Meeting

It’s another quiet summer week 🙂

  • General announcements
  • Checking with international support liaisons
  • Open floor

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, August 3, 2017, 16:00 UTC in #forums on Slack. (a Slack account is required)

July 27th Support Team Meeting Summary

General announcements

The official support community summit recap is now up on the make/summit site, and we’re happy to see that a lot of our actionable ticket items have been covered during WCEU contributor day and in the past few weeks following the summit!

Support workshop

As previously mentioned, we’re going to be doing support workshops to improve the quality of support throughout the community, our first one is now scheduled for August 23rd.

Checking with international liaisons

The Russian, Swedish, Italian and German communities are doing well with nothing special to report.

Attendance

@bcworkz, @clorith, @denzel_chia, @erricgunawan, @hardeepasrani, @jcastaneda, @ketuchetan, @lasacco, @macmanx, @numeeja, @pmfonseca, @sergeybiryukov, @solybarr, @stephencottontail, @sterndata, @tobifjellner, @vitormadeira and @zoonini attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for July 27th Support Meeting

It’s a quiet summer week 🙂

  • General announcements
  • Support workshop
  • Checking with international support liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, July 27, 2017, 16:00 UTC in #forums on Slack. (a Slack account is required)

The Developers Guide to Supporting Your Themes – A Support Workshop

After WordCamp Europe, the attending support team members were brainstorming how to improve support within the WordPress community, one of those plans were to conduct workshops, hosted by community members with themes or plugins on WordPress.org, and let them present how they approach the support aspect of providing a service to the open source community.

As such, our first workshop is now scheduled!

The workshop

Providing support for your themes offers tremendous opportunities to educate WordPress users, from explaining how to make a child theme to offering simple CSS customisations. It also presents challenges, like figuring out how to help people who aren’t tech-savvy or need support beyond the scope of what you can provide. While many developers dread doing support, with some concrete strategies and techniques in hand, helping users doesn’t have to be a chore – and can even be fun! This session looks at how to make your themes’ users happy while feeling a sense of satisfaction from your own support efforts – a winning combination in the world of theme development.

When is it

Wednesday, August 23, 2017, 16:00 UTC, it will last for an hour and includes Q&A.

A link to the Zoom teleconference will be provided in the #forums Slack channel about 10 minutes before the session begins.

How do I join

The session will be run via videoconference and will be recorded. Please download the free Zoom app ahead of time. You can run Zoom on most desktop and mobile devices.

Who will be hosting it

In her role as Theme Whisperer at Automattic, Kathryn Presner provides support for hundreds of themes. She began helping people as a volunteer in the WordPress.org forums back in 2011 and was immediately hooked.