January 19th Support Team Meeting Summary

Announcements

WordPress 4.7.1

We have nothing new to add to the known issues for 4.7 this week.

New Forum Theme

There is a new section at the bottom of the forum list directing folks to Theme and Plugin-specific forums for their Theme and Plugin-specific questions:

  1. Let’s try to keep an eye on whether or not adding this text decreases the number of theme and plugin-specific posts in the general forums, and check-in on all that in a few weeks. If it hasn’t substantially reduced the number, we can look at either making the new text more prominent or something completely different.
  2. For folks who are still posting theme and plugin-specific questions in the general forums, it would be great if we could point them to the right place for future questions. This type of snippet seems to have been doing well so far:

I recommend asking at [forum-link] so the plugin’s or theme’s developers and support community can help you with this.

For example:

I recommend asking at https://wordpress.org/support/plugin/woocommerce so the plugin’s developers and support community can help you with this.

Check back later, and if they have done that, just close the old thread with a link to the new thread.

If you find anything broken with the new forum theme, please open a ticket in Meta Trac (after searching first, of course) under the Support Forums component, and prepend the ticket’s title with “Support Theme:”. You can also use this pre-made query for viewing reported issues.

The Meta Team is working on making the new Support theme ready for international forums.

You can test the theme using the ?new-theme=1 parameter, for example: https://ja.wordpress.org/support/?new-theme=1

It should work on any /support/ forum, so not the Italian forums at the moment as they still need to be moved.

The translation strings for the new theme are available for anyone who would like to help, and if you see any issues with the theme on international forums, please leave a comment on this Meta Trac ticket.

Sockpuppets

There has been a slight increase in sockpuppet activity, so this is largely a reminder that sockpuppet activity is not tolerated in our forums, and anyone doubting that can read Sock Puppetry is not Welcome and Handling Bad Reviews from the Plugins Team.

If you find any sockpuppet accounts, please flag them and archive their content when verified, then immediately report their activity with as much detail as possible (including links to the archived content) to plugins (at) wordpress (dot) org

There is no need to directly confront the sockpuppet since the Plugins Team will take care of that if necessary.

Checkin with International Support Liaisons

Attendance

@macmanx @bcworkz @hardeepasrani @clorith @ipstenu @pmfonseca @bdbrown @kidsguide @geoffreyshilling @numeeja @sterndata @zoonini @cristianozanca @numeeja @t-p @sergeybiryukov @imazed @pbarthmaier @lukecavanagh @bethannon1 @diddledan @wido @jdembowski @stephencottontail @kenshino @hideokamoto @fierevere @keesiemeijer @jnylen0 attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for January 19th Support Meeting

  • General Announcements
  • WordPress 4.7.1
  • New Forum Theme
  • Sockpuppets
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, January 19, 2017, 17:00 UTC in #forums on Slack. (a Slack account is required)

January 12th Support Team Meeting Summary

Announcements

  • WordPress 4.7.1 has been released.
  • Be on the lookout for a survey from the Docs Team designed to help them approach HelpHub’s next improvements.

WordPress 4.7.1

All of our trending known issues for 4.7 were fixed in 4.7.1, but we added a new one where certain non-image file types fail to upload to the known issues for 4.7.

If you are affected by this issue, please use the Disable Real MIME Check plugin and remove it as soon as 4.7.2 is released.

New Forum Theme

If you find anything broken with the new forum theme, please open a ticket in Meta Trac (after searching first, of course) under the Support Forums component, and prepend the ticket’s title with “Support Theme:”. You can also use this pre-made query for viewing reported issues.

New Also Viewing Script

We have a new Also Viewing script from @clorith for use with Tampermonkey or Greasemonkey. Once you have one of those two extensions installed, simply click this link (or the “Raw” button next to the alsoviewing.user.js script at the previous “a new Also Viewing script” link if you don’t trust random links) to trigger an installation for the new script.

Besides the same helpful functionality you all remember (now actually working under the redesigned forums), the new script also displays when someone else is viewing the Spam and Pending queues, but please do continue to announce when you’re checking those queues for now. This will continue to help us both keep track of when the queues are checked, and will of course help to avoid overlaps with folks who have have not yet installed the new script.

Development for the new script is being handled openly on GitHub, though it still uses @octalmage‘s server for the processing backbone (and the code for that is also available on GitHub). Also, please be aware that the Chrome extension linked to there is still the old broken version. Only the user script has been updated so far.

Forum Descriptions

The new forum descriptions are not set in stone. The only thing we know for sure is that they should always be short (for the sake of the design) and descriptive.

With that said, they are still relatively new (only a week old today), so let’s continue to be mindful of feedback, and we may have a new vote about the descriptions later on.

Checkin with International Support Liaisons

  • The Dutch and Russian support communities are doing well.
  • The Hindi support community is waiting for its first support topic, so please help them spread the word!

Attendance

@macmanx @bcworkz @clorith @sergeybiryukov @kidsguide @kmessinger @numeeja @t-p @sterndata @jdembowski @katmoody @bdbrown @zoonini @abletec @hardeepasrani @geoffreyshilling @ipstenu @kenshino @joemcgill @fierevere @ancawonka @imazed @diddledan attended

Note: The lack of links for some @-mentions is a known issue.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for January 12th Support Meeting

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, January 12, 2017, 17:00 UTC in #forums on Slack. (a Slack account is required)

January 5th Support Team Meeting Summary

Announcements

WordPress 4.7

We have added an issue with incorrect RSS feed dates on alternate languages to the known issues for 4.7.

New Forum Theme

The new forum theme has officially launched! No more cookie toggle necessary, yay!

Big thanks to @mapk, @jmdodd, @coffee2code, and @samuelsidler for all their work bringing this to life, to all of you for your bug reports during the soft launch, and to @clorith for triaging the blockers!

If you find anything broken, please open a ticket in Meta Trac (after searching first, of course) under the Support Forums component, and prepend the ticket’s title with “Support Theme:”. You can also use this pre-made query for viewing reported issues.

The Also Viewing extension currently does not work on the new theme. An issue has been reported, and @justingreerbbi has forked it too.

Update: For now, install this browser script for Tampermonkey or Greasemonkey.

Theme-Specific Custom CSS Feedback

Please keep your eyes open for any feedback about custom CSS being saved as theme-specific (rather than global), and let @jorbin know. The Core Team is very interested in how this has been received.

Security Documentation

The FAQ My site was hacked, Hardening WordPress, Brute Force Attacks, and Two Step Authentication articles received some big updates from @perezbox, @mmaunder, @atachibana, and @janr.

The Docs Team is looking for feedback, specifically on these four points:

  1. How helpful are these to developers?
  2. How helpful are these to users?
  3. How helpful are these to the Support Team?
  4. How else can we improve the articles? (this applies to when Codex is fully transferred over to Helphub)

If you’d like to share feedback on these points, please share it in #docs on Slack, or DM @kenshino or @atachibana.

Checkin with International Support Liaisons

Attendance

@macmanx @justingreerbbi @kmessinger @pmfonseca @t-p @liamdempsey @geoffreyshilling @bethannon1 @fierevere @sergeybiryukov @zoonini @ipstenu @juliekuehl @sterndata @wido @stephencottontail @bdbrown @kidsguide @courtneydawn @numeeja @jorbin @hempsworth @abletec @samuelsidler @kenshino @ramthas @lukecavanagh attended

Note: The lack of links for some @-mentions is a known issue.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for January 5th Support Meeting

  • General Announcements
  • WordPress 4.7
  • New Forum Theme
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, January 5, 2017, 17:00 UTC in #forums on Slack. (a Slack account is required)

December 29th Support Team Meeting Summary

Announcements

WordPress 4.7

We have nothing new to add to the known issues for 4.7.

Handling Security Vulnerabilities

The WordPress Security Team prefers to have all WordPress security vulnerabilities reported privately via security (at) wordpress (dot) org with the exception of plugin security vulnerabilities, which the WordPress Plugins Team prefers to have reported privately via plugins (at) wordpress (dot) org.

No matter your personal opinion on whether or not “responsible disclosure” is private or public, the WordPress Security Team has asked that it be private for WordPress. As a fellow WordPress Team, let’s continue to respect their wishes.

If you find a security vulnerability reported in the forums, please report it as directed above, edit the topic to remove the details (or flag the thread with a modlook tag), and leave a reply to direct the reporter to the link above.

The Hacks Subforum

Based on the feedback we collected, the Hacks subforum (“For Plugin Coding and Core hacking discussion”) was removed from the forum listing.

Feedback collected after this was done suggested that this might have been a mistake, given that the Hacks subform was far more active than the similar WP-Advanced forum.

After a great discussion and a unanimous vote, we’d like to keep the Hacks subforum hidden, and keep the WP-Advanced forum where it is, but merge the previous content of the Hacks subforum into the WP-Advanced forum.

New Forum Theme

The new forum theme will be officially launching very early next year, likely in just a few days, so please continue to test the forum redesign!

To start the fun, simply visit https://wordpress.org/support/?new-theme=1 (the length of the cookie has been significantly increased, so you will no longer need to re-trigger it every day)

It works off of a cookie, so if you need to switch back, simply visit https://wordpress.org/support/?new-theme=0

If you find anything broken, please open a ticket in Meta Trac (after searching first, of course) under the Support Forums component, and prepend the ticket’s title with “Support Theme:”. You can also use this pre-made query for viewing reported issues.

Checkin with International Support Liaisons

Attendance

@macmanx @clorith @jmdodd @bcworkz @kidsguide @hardeepasrani @jdembowski @t-p @ipstenu @lasacco @sterndata @zoonini @abletec @stephencottontail @perezbox @voldemortensen @hideokamoto @imazed @cristianozanca @jcastaneda attended

Note: The lack of links for some @-mentions is a known issue.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for December 29th Support Meeting

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, December 29, 2016, 17:00 UTC in #forums on Slack. (a Slack account is required)

December 22nd Support Team Meeting Summary

Announcements

WordPress 4.7

We have nothing new to add to the known issues for 4.7.

New Forum Theme

The new forum theme is almost ready for its official launch, so please continue to test the forum redesign!

To start the fun, simply visit https://wordpress.org/support/?new-theme=1

It works off of a cookie, so if you need to switch back, simply visit https://wordpress.org/support/?new-theme=0

If you find anything broken, please open a ticket in Meta Trac (after searching first, of course) under the Support Forums component, and prepend the ticket’s title with “Support Theme:”. You can also use this pre-made query for viewing reported issues.

Checkin with International Support Liaisons

Attendance

Due to an issue on Slack’s end, emoji reactions were down for some participants, and we also noticed that a few messages disappeared at some point during the meeting. Because of this, we have decided not to list attendance this week.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for December 22nd Support Meeting

  • General Announcements
  • WordPress 4.7
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, December 22, 2016, 17:00 UTC in #forums on Slack. (a Slack account is required)

P.S. Don’t miss The Subtle Difference Dividing Assistance from Promotion: https://make.wordpress.org/support/2016/12/the-subtle-difference-dividing-assistance-from-promotion/