November 15th Support Team Meeting Summary

General announcements

WordPress 5.0-beta 4 is currently out, if you can, please help test it to make sure we knock out any bugs whenever possible.

@macmanx put forth a call for reviews, so to speak, to encourage us (and others) to leave a Health Check review if they used it to resolve a problem. Negative reviews can be of-putting (although we’re happy to see that the reviews are read, which is pretty awesome), and negative ones weigh heavier than positive ones when users read them.

Checking in with international liaisons

We had members from the Russian, Italian, Greek, German, Urdu and Spanish communities present during this weeks discussions and updates.

Attendance

@abdullahramzan, @bcworkz, @bemdesign, @bethannon1, @binarywc, @clorith, @cristianozanca, @felipeelia, @fernandot, @fierevere, @firoz2456, @geoffreyshilling, @howdy_mcgee, @ipstenu, @jcastaneda, @jdembowski, @jeherve, @macmanx, @numeeja, @otto42, @sterndata, @t-p, @tobifjellner, @tokyobiyori, @xkon, @zodiac1978 and @zoonini attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

Just remember, when you’re over the hill, you begin to pick up speed.

Charles Schultz

Agenda for November 15th Support Meeting

  • General announcements
  • Forum mentions, quick recap
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on Thursday, November 15, 2018, 17:00 UTC in #forums on Slack. (a Slack account is required)

November 8th Support Team Meeting Summary

General announcements

The mentions-meta-ticket has had some activity in the past week, but not much from the support team members, we’ll add our thoughts to it to make sure our considerations from last weeks meeting are included.

Checking in with international liaisons

Members of the Italian, Russian, Swedish, Greek, German, Dutch and Serbian communities were present for this weeks chat

Open floor

There are some basic moderator guidelines available at https://make.wordpress.org/support/handbook/contributing-to-the-wordpress-forums/forum-moderator/ which outline basic behavior and similar.

We’ll also drop a subtle hint that there’s still a support guideline revamp in the works, so please provide feedback if possible.

Attendance

@abletec, @bcworkz, @clorith, @cristianozanca, @felipeelia, @fierevere, @firoz2456, @geoffreyshilling, @howdy_mcgee, @jcastaneda, @macmanx, @nikolam, @numeeja, @RDD, @sergeybiryukov, @sterndata, @t-p, @tobifjellner, @tokyobiyori, @wido, @xkon, @zodiac1978 and @zoonini attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

Agenda for November 8th Support Meeting

  • General announcements
  • Forum mentions, quick recap
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on Thursday, November 8, 2018, 17:00 UTC in #forums on Slack. (a Slack account is required)

November 1st Support Team Meeting Summary

General announcements

We’re still working on the update to the Support Guidelines, we’re working on them over at GitHub and feedback on issues/suggestions and Pull Requests are encouraged, as we don’t want this to be a one horse show, and the more participation, the broader an audience we hope will be able to digest the guidelines.

On the mention of time, last year we chose not to change our meeting time when daylight savings ended, and we’ve stuck with it when they began again. In light of this we plan on keeping the weekly meetings at 17:00 UTC.

The agenda post will be able to translate the time into your local time when you view it, so we hope this won’t be a major issue.

Checking in with international liaisons

Representatives of the Brazilian, Swedish, Urdu, Russian, Dutch, Serbian and German communities took part in this weeks discussions.

At-mentions

At-mentions trigger notifications on the forum (as the network wide notification system for WordPress.org parses posts), and not everyone is a fan of this.

That’s perfectly fine, but they do serve a purpose to identify which user you may be interacting with in a topic if there’s more than two users speaking. It is also a common pattern of internet use these days to use @<user>when addressing someone, popularized by services such as twitter etc. Because of this, completely removing them isn’t a likely option, and hiding usernames means users will end up using display names instead, inadvertently pinging unrelated third parties.

If you wish, you can control what notifications you get, and where they are delivered, at https://profiles.wordpress.org/me/profile/notifications/

There’s also a Meta ticket set up for this at https://meta.trac.wordpress.org/ticket/3899 with some proposed changes.

Please give the ticket a read, and think over potential pros and cons of various changes here, and we’ll have a quick re-visit at our next gathering.

Attendance

@abdullahramzan, @amboutwe, @bcworkz, @benlumia007, @bethannon1, @binarywc, @bph, @cleancoded, @clorith, @contentiskey, @felipeelia, @fierevere, @jcastaneda, @kenshino, @nikolam, @numeeja, @presstigers, @raduconstantin, @RDD, @stephencottontail, @t-p, @tobifjellner, @zodiac1978 and @zoonini attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

Agenda for November 1st Support Meeting

  • General announcements
  • Checking in with international liaisons
  • Forum mentions
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on Thursday, November 1, 2018, 17:00 UTC in #forums on Slack. (a Slack account is required)

October 25th Support Team Meeting Summary

General announcements

WordPress 5.0-beta1 has been released, please make sure you read the beta post properly, as there are some considerations you may need to take for this beta period.

Checking in with international liaisons

Members of the Swedish, Russian, Italian, Dutch, Spanish, German, Serbian and Greek support communities took part in this weeks support chat.

Links in reviews

Our big ticket item, links in reviews.

We’ve long had a guideline mention that we do not allow links in reviews, but they’ve not always been upheld the same way. Basically, a link in a review to a persons own website is often used as an attempt to get a free link and some free visitors, which is why we’ve drawn a hard line to avoid spam.

There can be nuances here though, so evaluating things on a case by case basis will help in the long run. A link may not always be bad, it may have value in relation to the experience at hand.

Also, when redacting a post or flagging a user, always leave a post explaining what is happening so the user isn’t confused as to why their post has changed.

If in doubt, feel free to ask the rest of the team on Slack, we’re here for each other!

Open floor

Don’t forget about our work on improving the support guidelines, we’re collaborating on GitHub (https://github.com/Clorith/wporg-support-guidelines) for it, but discussions can also happen on Slack. If they do happen on Slack, please someone summarize them on to GitHub as well for visibility.

Attendance

@anevins, @bemdesign, @bethannon1, @clorith, @contentiskey, @cristianozanca, @fernandot, @fierevere, @firoz2456, @geoffreyshilling, @ipstenu, @jcastaneda, @jdembowski, @keesiemeijer, @macmanx, @nikolam, @numeeja, @otto42, @peterbooker, @RDD, @sterndata, @t-p, @tobifjellner, @wfsupport, @xkon, @zodiac1978 and @zoonini attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

When you take care of yourself, you’re a better person for others. When you feel good about yourself, you treat others better.

Solange Knowles

Agenda for October 25th Support Meeting

  • General announcements
  • Checking in with international liaisons
  • Links in reviews
    • We don’t allow links to websites in reviews, as they’ve been abused for spam etc in the past.
    • We do inconsistently allow links if they are to the plugin/theme’s own site/resources
    • Should we stop allowing “official” links, or consistently allow them?
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on Thursday, October 25, 2018, 17:00 UTC in #forums on Slack. (a Slack account is required)

October 18th Support Team Meeting Summary

General announcements

We’re working on updating the support guidelines, it’s being done via GitHub and everyone is welcome to contribute at https://github.com/Clorith/wporg-support-guidelines

Our helpful tools (Also Viewing script and such), as noted in https://make.wordpress.org/support/handbook/appendix/helpful-tools/, have moved slightly. As userscripts no longer reliably update over gist files, it’s recommended to remove your existing one and re-install from the links provided on that page.

Checking in with international liaisons

Things are fine according to the international liaisons.

Getting ready for 5.0

We should start working on the new BBQ post (the master topic for the new release on the forums) soon. We can use references from both https://docs.google.com/document/d/1XaARXrJBF9CQ0qNHHbDxvvlZTtyrG7b9scjuFFJll7E/edit and https://github.com/WordPress/gutenberg/blob/master/docs/reference/faq.md

Attendance

@abdullahramzan, @anevins, @bcworkz, @bemdesign, @fernandot, @firoz2456, @geoffreyshilling, @howdy_mcgee, @joyously, @macmanx, @nikolam, @sterndata, @t-p, @tobifjellner, @xkon, @zodiac1978 and @zoonini attended.

Picard devops tip: No, you are not allowed to connect your brain to the computer. Learn to type like everyone else.

https://twitter.com/PicardTips/status/1049735674130194432

Agenda for October 18th Support Meeting

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on Thursday, October 18, 2018, 17:00 UTC in #forums on Slack. (a Slack account is required)