Agenda for July 19th Support Meeting

  • General announcements
  • WordPress 4.9.7, how’s it going?
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on Thursday, July 17, 2018, 17:00 UTC in #forums on Slack. (a Slack account is required)

July 12th Support Team Meeting Summary

General announcements

Just a reminder to update your Also Viewing script, if you’ve not already done so (and don’t have auto-updates enabled), after the recent update.

WordPress 4.9.7

The most notable recurring issue is the recently discovered memory leak, this is being tracked with a core ticket.

Try Gutenberg preparations

With the coming release of WordPress 4.9.8, we will likely see the Try Gutenberg callout be included in core.

Gutenberg currently has a web form for collecting feedback, but the nature of plugins when you are looking for support is to look to the forums. There is also a `Support` link added under the Gutenberg admin menu item.

With this introduction, the plugin support forum is getting more prominent, and we help guide users to the right place to receive the help they may need. This is a feature project, and we know it will be included in core, we should therefore do our best to staff this part of the forum as much as possible after the callout goes live.

We will be, in part, treating this like a major release. This means we will follow the following pattern:

  • Add a master thread to the Gutenberg plugin forum.
    • The thread will have links to general resources.
    • Plugin conflicts will be tracked here in a separate reply to the topic. This means we can share this experience with other parts of the community, as they also prepare for this and it will be valuable information for them.
    • The most known issues and resolutions will go in there as a separate reply as well, with a living feed as we experience more common questions.
  • Our channel chatter will be kept to a minimum, so we don’t miss any important shared information.

Checking in with international liaisons

We had representatives from the Italian, Greek, Hindi, Russian, Brazilian, Swedish, Dutch, Spanish and German community take part during this weeks chat.

Attendance

@clorith, @cristianozanca, @felipeelia, @fernandot, @fierevere, @hardeepasrani, @jcastaneda, @jeroenrotty, @lasacco, @RDD, @stephencottontail, @sterndata, @t-p, @tacoverdo, @tobifjellner, @xkon, @zodiac1978 and @zoonini attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

Contributor tips
Don’t worry about getting answers out fast, good support is just as much about the interaction back and forth with the users.

It does not matter how slowly you go so long as you do not stop.

Confucius

Agenda for July 12th Support Meeting

  • General announcements
  • WordPress 4.9.7, how’s it going?
  • Try Gutenberg callout preparations
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be Thursday, July 12, 2018, 17:00 UTC in #forums on Slack. (a Slack account is required)

July 5th Support Team Meeting Summary

General announcements

Our Also Viewing script received an update this past week.

WordPress 4.9.6/7/8

As our meeting began, WordPress 4.9.7 rolled out as a security and maintenance release. This means the next version will be 4.9.8, and is still tentatively scheduled for July 31st.

The 4.9.8 release will primarily focus on the Try Gutenberg callout.

Feedback will happen through a feedback form, of course support is likely to end on the forums and various other support outlets all over. In light of this we’ll see what we can do to improve our forum presence for the period following this release.

Checking in with international liaisons

The Russian, Italian, Swedish, Brazilian, German, Serbian, Dutch, Urdu and Greek communities were present for our chat, to help spread the good word of support wide and far!

Attendance

@abdullahramzan, @bcworkz, @bethannon1, @clorith, @contentiskey, @cristianozanca, @felipeelia, @fierevere, @firoz2456, @macmanx, @mariovalney, @nikolam, @numeeja, @peterbooker, @RDD, @stephencottontail, @sterndata, @t-p, @tobifjellner, @valeriosza, @xkon, @zodiac1978 and @zoonini attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

I want you to be everything that’s you, deep at the center of your being.

Confucius

Agenda for July 5th Support Meeting

  • General Announcements
  • WordPress 4.9.6, how is it going?
    • WordPress 4.9.7 update
  • Checking in with International Support Liaisons
  • Time permitting: Open floor

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, July 5, 2018, 17:00 UTC in #forums on Slack. (a Slack account is required)

Also Viewing updates

The Also Viewing script we use to avoid overlaps has received some adjustments today.

The first change, which has been a minor annoyance, is that when multiple users view a topic, it now uses the word and, instead of a comma, before the last name.

The bigger change is that it will append [Typing...] after a name if they are actively typing on a topic, this further helps with overlap especially if multiple people are looking at a topic, but they might not all be active. It presumes you are no longer typing if you haven’t typed anything for 15 seconds, this time might be adjusted but it seemed like a reasonable starting point of not too long, but also not too short.

The new version is 0.0.8.0, your Greasemonkey, Tampermonkey and similar should pick it up automatically, or you can trigger a manual update if you’d like.

June 28th Support Team Meeting Summary

General announcements

In light of the past days events, just a re-iteration that security things pop up now and then, please practice responsible disclosure by reporting incidents to hackerone.com/wordpress, such topics are always touchy and emotions are easily mixed in so just refer to that site and avoid any public discussions about unpatched issues

Google Chrome’s July update will be rolling out soon, and it will mark any website not served over HTTPS as “Not secure” in the address bar. We may see some questions pop up from users who are unfamiliar with https and wants to know why their site is suddenly no longer secure. We can educating them on the benefits of a secure website, and that the message is not necessarily dangerous, but more of a push towards a safer browsing experience. We’ll link to whatever resource Google provides when this change comes, but until they have one our user manual page on https is a good start.

WordPress 4.9.6 (and beyond!)

There’s no new incidents for 4.9.6, and leads for 4.9.7 have been picked. This means we’ll likely get a release date for the next WordPress release some time in the next week.

Checking in with international liaisons

Representatives from the Russian, Italian, Serbian, Greek, Urdu, Brazilian, Spanish, German and Swedish communities joined in, it was a grand gathering this week, and some new information was shared with the new Urdu forums!

Open floor

With HelpHub (our new user documentation project) not far away, some pre-defined replies are likely to change, as we refer users to articles there instead of the Codex (don’t worry, we will be redirecting codex pages, so existing links will keep working).

Attendance

@abdullahramzan, @abletec, @amboutwe, @bemdesign, @bethannon1, @clorith, @contentiskey, @cristianozanca, @felipeelia, @fernandot, @fierevere, @firoz2456, @geoffreyshilling, @ipstenu, @jcastaneda, @jdembowski, @joyously, @macmanx, @mariovalney, @nikolam, @numeeja, @peterbooker, @pixolin, @RDD, @sterndata, @t-p, @tobifjellner, @wido, @xkon, @zodiac1978 and @zoonini attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

Contributor tips
WordPress is a community of well-meaning individuals. Always remember that behind every action, there’s a real person.

Agenda for June 28th Support Meeting

  • General Announcements
  • WordPress 4.9.6, how is it going?
    • WordPress 4.9.7 progression
  • Checking in with International Support Liaisons
  • Time permitting: Open floor

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, June 28, 2018, 17:00 UTC in #forums on Slack. (a Slack account is required)

June 21st Support Team Meeting Summary

General announcements

Our international support admins (not moderators) are now able to move topics between plugin/theme support forums. This does not mean we can (or should) move reviews though, and is limited to administrators as we do not see it as a frequent need.

If you’ve ever had that feeling of wanting to lead a WordPress release, now might be the time! The core team is looking for volunteers who are interested in helping lead upcoming minor releases, so please join the #core channel if this sounds interesting. You may also reach out to @jeffpaul in a direct message if you aren’t certain and wish to start the process privately.

WordPress 4.9.6

No new issues to report this week either.

To reduce the summary noise, moving forward we’ll only cover the latest WordPress version if there are new issues to report, or if there’s no issues but it’s a short time after a new release of WordPress.

Checking in with international liaisons

We had members from the Swedish, Russian, Italian, Hindi, Greek, Brazilian, Pakistani and German communities during this weeks meeting, a fantastic presence! Things seem to be going well, and hopefully we’re reaching more support related volunteers as time goes on.

Open floor

HelpHub migrations are going well, the underlying code has been merged, and the content it self is scheduled to be migrated in some time this week. Once this is done relevant Codex articles will be redirected, and we will make an announcement about its availability.

Once HelpHub lands, we’ll provide handbook articles its use, and how rosetta sites can take advantage of it as well.

Attendance

@abdullahramzan, @amboutwe, @bcworkz, @bethannon1, @clorith, @cristianozanca, @felipeelia, @fierevere, @firoz2456, @geoffreyshilling, @hardeepasrani, @joyously, @lakenh, @macmanx, @mariovalney, @mikbaloch, @mikbaloch, @presstigers, @sterndata, @t-p, @tobifjellner, @wido, @xkon and @zodiac1978 attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

Contributor tips
Never be afraid to ask for help, no matter the reason, you will always find help in the WordPress community.

Agenda for June 21st Support Meeting

  • General Announcements
    • On the topic of moving topics
  • WordPress 4.9.6, how is it going?
  • Checking in with International Support Liaisons
  • Time permitting: Open floor

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, June 21, 2018, 17:00 UTC in #forums on Slack. (a Slack account is required)