April 27th Support Team Meeting Summary

Announcements

WordPress 4.7.4

We have nothing new to add to the known issues for 4.7 this week.

Auto-Closing Old Topics

We have been noticing an increase in “me too” replies on very old topics, and remembered that topics used to auto-close after a year prior to our move to bbPress 2. Work is underway to restore that functionality in Meta Ticket 2265.

We may consider decreasing the threshold to something like 6 months, but we’re going to see if things improve with the old functionality restored first.

Checkin with International Support Liaisons

Attendance

@macmanx @clorith @vishalmukadam @liamdempsey @bcworkz @pr0v4 @erricgunawan @lasacco @jdembowski @cristianozanca @bdbrown @keesiemeijer @geoffreyshilling @sterndata @danhgilmore @lujeffcoat @t-p @stephencottontail @numeeja @francescodicandia @alchymyth @glorialchemica @sergeybiryukov @abletec @anevins @hardeepasrani @zoonini @bethannon1 @kenshino attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for April 27th Support Meeting

  • General Announcements
  • WordPress 4.7.4
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, April 27, 2017, 16:00 UTC in #forums on Slack. (a Slack account is required)

April 20th Support Team Meeting Summary

Announcements

  • WordPress 4.7.4 has been released!
  • A quick reminder (because topics are beginning to appear) that the new Plugins search engine returns “the most relevant results based on a combination of many factors including version compatibility, recency, and popularity, in conjunction with text relevancy.”
  • Registration for WordCamp EU 2017‘s Contributor Day is open. Please register if you are attending WCEU this year and are available on June 15.

WordPress 4.7.4

We have nothing new to add to the known issues for 4.7 this week, but we did remove “MP3 uploads are split into two files: an MP3 with no cover image, and a corrupt JPG.” which was fixed in 4.7.4.

Checkin with International Support Liaisons

Attendance

@macmanx @bethannon1 @vishalmukadam @karpstrucking @erricgunawan @bcworkz @lasacco @clorith @vitormadeira @bdbrown @numeeja @sergeybiryukov @t-p @zoonini @glorialchemica @geoffreyshilling @jdembowski @francescodicandia @keesiemeijer @cristianozanca @jcastaneda @hardeepasrani @kidsguide @lukecavanagh attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for April 20th Support Meeting

  • General Announcements
  • WordPress 4.7.3
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, April 20, 2017, 16:00 UTC in #forums on Slack. (a Slack account is required)

April 13th Support Team Meeting Summary

Announcements

WordPress 4.7.3

We have nothing new to add to the known issues for 4.7 this week.

Moderator Queue Actions are now Explicit (aka, no more announcing)

We have exciting news by way of Meta ticket 2418! Spam/Unspam, Approve/Unapprove, and Archive/Unarchive (and the others) are now explicit actions, not toggles! 🎉

Previously, If Moderator1 and Moderator2 were to mark the same item as Spam simultaneously, it would ultimately result in the item being marked as Not Spam. (the first action would be Spam, but the second action would really be Unspam, because toggles) ☹️

Now, if Moderator1 and Moderator2 were to mark the same item as Spam simultaneously, it will still be marked as Spam! (because it’s an action and not a toggle, both Moderators are marking it as Spam, regardless of order) 👍

This means that there’s no more need to report when you’re checking the queues in Slack. You can run the Also Viewing script to avoid needlessly overlapping, but even if you aren’t, there’s no harm in two people operating in the same queue at the same time. 👏

🎊 Thanks @sergeybiryukov ! 🎊

Checkin with International Support Liaisons

Attendance

@macmanx @erricgunawan @bcworkz @pmfonseca @zodiac1978 @kidsguide @geoffreyshilling @cristianozanca @bdbrown @numeeja @lasacco @alchymyth @keesiemeijer @glorialchemica @lukecavanagh @contentiskey @kmessinger @sergeybiryukov @photoironic @sterndata @hardeepasrani @hideokamoto @tnash @jcastaneda attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for April 13th Support Meeting

  • General Announcements
  • WordPress 4.7.3
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, April 13, 2017, 16:00 UTC in #forums on Slack. (a Slack account is required)

April 6th Support Team Meeting Summary

Announcements

WordPress 4.7.3

We have nothing new to add to the known issues for 4.7 this week.

Checkin with International Support Liaisons

Attendance

@macmanx @bcworkz @pmfonseca @erricgunawan @bdbrown @t-p @kmessinger @sterndata @numeeja @danhgilmore @sergeybiryukov @geost @zoonini @lukecavanagh @hardeepasrani @contentiskey attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for April 6th Support Meeting

  • General Announcements
  • WordPress 4.7.3
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, April 6, 2017, 16:00 UTC in #forums on Slack. (a Slack account is required)

March 30th Support Team Meeting Summary

Announcements

WordPress 4.7.3

We have nothing new to add to the known issues for 4.7 this week.

Supporting Themes from Jetpack

There was some confusion around how to support the themes installed by Jetpack. Quoting Support Team member and Automattic Theme Whisperer @zoonini:

1. vast majority of those themes already in the .org repo
2. small number of themes either waiting in the review queue or not yet submitted (due to one theme in queue rule)
3. small number of themes forked but not different enough to submit back to .org

if you see any in categories #2 or #3, please just add “wpcom-theme” tag and I or one of my colleagues will be happy to reply if it’s not something you’d like to handle

And, of course, if it’s a theme covered by category #1, just direct them to the specific theme’s support forum on WordPress.org, just like any other theme in the official directory.

Theme Installation Confusion

Speaking of themes, we’re noticing an increase in folks mistaking the theme directory’s Upload Your Theme section for a way to install themes on their own site. For now, here’s a predef you can try:

https://wordpress.org/themes/getting-started/ is for developers to share the themes they make with the entire WordPress community.

To install themes on your site, follow this guide: https://codex.wordpress.org/Using_Themes#Adding_New_Themes

Additionally, please DM @jcastaneda in Slack with links to any reports of the confusion so the Theme Review Team can find the best way to improve the situation.

Meeting Time

We held the final courtesy “Is this still what we want?” vote regarding the decision to change the meeting time from the March 9 meeting. Holding the meeting at 16:00 UTC continued to receive majority support, so the meeting time will continue as-is, meaning that the next meeting will be Thursday, April 6, 2017, 16:00 UTC.

This was the final vote, so the meeting time will not be changed again until most of us switch back to Standard Time, or some other situation arises that would necessitate changing the meeting’s time.

Checkin with International Support Liaisons

Attendance

@macmanx @bcworkz @clorith @geost @jdembowski @t-p @bdbrown @kmessinger @zoonini @alchymyth @sterndata @contentiskey @sergeybiryukov @sage-chara @jcastaneda @lukecavanagh @bethannon1 @georgestephanis @kenshino @stephencottontail @abletec @fierevere @imazed @hardeepasrani @otto42 attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for March 30th Support Meeting

  • General Announcements
  • WordPress 4.7.3
  • Final Courtesy “Is the current meeting time still acceptable for everyone?” Vote
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, March 30, 2017, 16:00 UTC in #forums on Slack. (a Slack account is required)