Getting Started at a Contributor Day

This guide is intended to help you get started contributing to the support team at a contributor day. Below is an outline of what the Support team does, and how to quickly get started contributing to WordPress support. If you need any help, talk to your contributor day organizer, or ask your question in #forums on Slack.

Regular Meeting Time: Thursdays, 17:00 UTC
Chat Room: #forums channel on Slack

Support responsibilities Support responsibilities

The responsibilities of the support team are:

  • Helping in the WordPress Support Forums by answering questions
  • Helping in the #wordpress IRC channel
  • Providing guidance in general – the majority of the users in the WP forums are in over their heads and they need a little guidance
  • Working with the Documentation team to improve the support topics in the Codex

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Common Tasks Common Tasks

As a member of the Support team, some common tasks that you’ll carry out are:

  • Answer questions in the WordPress support forums
    • Look for topics that you can contribute to, based on your experience level
    • Keep the conversation positive
    • Keep replies on topic
  • Monitor IRC and answer questions as they appear
    • Usually the questions will be more complex, but some will be easy
    • Because IRC is live chat, be ready to reply back immediately
  • Note Codex articles that need to be improved, and update them with relevant information
    • Many of these Codex articles will be used in both the forums and IRC

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Prior Knowledge Prior Knowledge

Helping in support doesn’t require a lot of PHP experienced, but knowledge that you’ll find helpful for working in support is:

  • Knowing something about how WordPress works from a user’s perspective
  • Knowing a few basic concepts such as actions and filters
  • An understanding of the basics of CSS
  • An understanding of testing and debugging
  • A patient attitude: Remember that it’s not easy for people to ask for help

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Tools Tools

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Essential Reading Essential Reading

  • Know your way around the WordPress Codex so you can quickly look things up when necessary

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First Steps First Steps

To help out on the support forums:

  • Sign up for a WordPress.org account
  • Browse through the support forums to see what you can help out with, especially the No Replies section of the forums

To help out in IRC:

  • Select an IRC client
  • log in to irc.freenode.net, channel #wordpress
  • help someone out with an answer to their question

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Tasks Tasks

Some easy tasks for a first time contributor to get started at a contributor day are:

  • Join the #WordPress IRC channel and help answer questions
  • Head to the No Replies link in the forums and start answer threads that haven’t received any attention