Weekly Deputy Report: 15 – 21 September 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (15 – 21 September 2017):

This week we sent 104 emails and helped 66 individuals. Of those, 48 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@adityakane
@andreamiddleton
@camikaos
@coreymckrill
@courtneypk
@hlashbrooke
@jerrysarcastic
@psykro
@chanthaboune
@kcristiano
@laryswan
@leogopal
@enigmaweb
@mariaojob
@imnok
@remediosgraphic
@_dorsvenabili

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week – especially some of the new names in there!

#deputies #report

Weekly Deputy Report: 1-7 September 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (1-7 September 2017):

This week we sent 172 emails and helped 101 individuals. Of those, 62 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@adityakane
@wpaleks
@andreamiddleton
@andrescifuentesr
@camikaos
@coreymckrill
@courtneypk
@hardeepasrani
@hlashbrooke
@psykro
@leogopal
@mariaojob
@mayukojpn
@roseapplemedia
@mikeyarce
@remediosgraphic
@_dorsvenabili

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 25 – 31 August 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (25 – 31 August 2017):

This week we sent 171 emails and helped 114 individuals. Of those, 53 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@adityakane
@gounder
@andreamiddleton
@camikaos
@carl-alberto
@yaycheryl
@coreymckrill
@courtneypk
@drebbitsweb
@hlashbrooke
@psykro
@roseapplemedia
@mikeyarce
@petya
@_dorsvenabili
@sheriebeth

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 18 – 24 August 2017

My apologies – I meant to publish this on Friday, but didn’t get round to it!

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (18 – 24 August 2017):

This week we sent 192 emails and helped 124 individuals. Of those, 65 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@adityakane
@andreamiddleton
@camikaos
@carl-alberto
@yaycheryl
@coreymckrill
@courtneypk
@drebbitsweb
@hlashbrooke
@psykro
@chanthaboune
@enigmaweb
@roseapplemedia
@mikeyarce
@petya
@defries
@_dorsvenabili
@sheriebeth

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 11 – 17 August 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (11 – 17 August 2017):

This week we sent 122 emails and helped 68 individuals. Of those, 53 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@myselfkhayer
@adityakane
@andreamiddleton
@camikaos
@yaycheryl
@coreymckrill
@courtneypk
@francina
@hlashbrooke
@jimtrue
@psykro
@enigmaweb
@roseapplemedia
@petya
@_dorsvenabili
@sheriebeth

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 4 – 10 August 2017

We’re starting a new weekly report on this blog today to share with the world all the work that our Community Deputies have done over the past 7 days (Friday through Thursday). This report will serve two purposes:

1. It will publicly show how busy the team has been over the past week.
2. It gives us a place to publicly thank the Community Deputies for their hard work.

The stats for these reports will be taken from the weekly Help Scout reports and, as such, will only reflect the activity inside Help Scout. While this covers most of our community interaction, it will exclude most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.).

So, without further ado, here are the stats for this past week (4 – 10 August 2017):

This week we sent 132 emails and helped 81 individuals. Of those, 65 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@courtneypk
@camikaos
@hlashbrooke
@andreamiddleton
@_dorsvenabili
@enigmaweb
@francina
@myselfkhayer
@psykro
@yaycheryl
@kcristiano
@bph
@carl-alberto
@sheriebeth

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

How do we know if a WordCamp is successful?

Lately, I’ve been thinking a lot about what activities and progress our team measures, and how. Tracking and reporting on our work is important for transparency, but also for a sense of accomplishment, which can help all of us stay excited and engaged.

We’ve always struggled with the close-out phase for WordCamps. Organizers are tired and want to catch up with the work and life that they neglected in their pre-event frenzy. Mentors shift their focus to the next crop of frenzied organizers, and the cycle continues.

The result, in most cases, is that organizers get a lot of attention and support while they’re planning an event, but almost no contact after the event is over. This is a problem, because:

  1. Organizers get no constructive feedback on what they did well and what they could improve, and
  2. we lose the chance to recruit them to work on year-round community team programs.

We’ve tried, a couple of times over the past 2-3 years, to improve our follow-up in scheduling WordCamp debriefs, but they happen more as the exception than the rule. So I’d like to see if we can try to solve *some* of this problem with technology — specifically, with automation.

A Proposal

I propose we build an automated reporting tool, which will run a report about a month after each WordCamp. This report can pull financial, attendance, and other information from the WordCamp website, and publish the data on this blog, with a notification sent to the lead organizer upon publication. Then the organizing team can contribute some context around the numbers, if they like, in a comment on the WordCamp CityX Report post.

The Big Question

What do we want to measure? What numbers are relevant to measuring the accomplishments of a WordCamp organizing team? Here is a highly incomplete list of possibilities:

  • Budget data: including event cost per attendee, where money was spent, and whether there was a surplus or deficit
  • Attendees data: including number of new and repeat attendees, number of new signups to the meetup.com group
  • Speaker data: percentage of new speakers, percentage of speakers identifying as women*, percentage of local speakers
  • Organizer data: number of new organizers, number of organizers identifying as women*

What other data should we try to include? Can we capture the “feel” of the event, maybe from the attendee survey?

Anticipating some implementation questions: We could post these numbers to a special page on this site called WordCamp Reports (or something), and then post a notice when new reports were added. That way we won’t be flooding the blog with reporting data, but hopefully we also won’t forget the reports are there. 🙂

Some of this data will be fairly easy to access; for example, we can export a profit and loss statement from Quickbooks quite easily. If we like the idea of getting some “richer” data about our speakers and organizers, collecting that would require some checkboxes added to the Speaker and Organizer CPTs (new, identifies as female, local).  I have no idea how hard it would be to pull info from 1-3 questions the standardized attendee survey. I know we can access the meetup growth figures from meetup.com.

What do you think?

Please share your opinions, thoughts, concerns, and ideas on this subject in a comment on this post! I’m really eager to hear from our team about this idea.

*We definitely want to encourage more speaker and organizer participation from a broad range of groups that are underrepresented in tech, but I propose we focus our tracking on gender balance for this first attempt at automated stats.

#finances, #report, #wordcamps

Monthly Reports – May 2017

Please post reports in the comments. Reports are needed for the following:

Meetups (@francina)
Mentor activity (@brandondove)
Finances (@camikaos)
WordCamps (@courtneypk)

This is a thread for posting monthly reports in conjunction with the Community Chat. Join us in the #community-team channel for real time discussion. Not on Slack yet? Sign up here.

#report

Community Team Chat this Thursday, 6 April

Just a reminder that our monthly Community Team Chat will be held this Thursday, April 6th. This will be the first time that we will hold two chats, for two different timezones! The first will be at April 6, 2017, 08:00 UTC, then we’ll have another at April 6, 2017, 20:00 UTC, both in the #community-team channel of WordPress.org Slack.

Are there any agenda items that you’d like to add for discussion? Please chime in with a comment on this post.

Let’s also post reports in the comments so we can discuss them. Reports are needed for the following:

This is a thread for agenda items and posting monthly reports in preparation for the Community Chat. Join us in the #community-team channel for real time discussion. Not on Slack yet? Sign up here.

#meetings #team-chat #report

Monthly Reports – March 2017

Our Monthly Community Chat is coming this week, so let’s post reports here so we can discuss them. Reports are needed for the following:

We also need volunteers for the following reports (pinging @chanthaboune, @hlashbrooke, @_dorsvenabili):

This is a thread to post monthly reports in preparation for the Community Chat. Join us in the #community-team channel for real time discussion. Not on Slack yet? Sign up here.

#team-chat #report