2019 Incident Reports – Details and Results

The Community Team receives incident reports via the incident report form, dedicated email address, and sometimes through direct reports in person or on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/..

The incident report response procedure is detailed here. This is the process that’s currently followed when a complaint is sent to report@wordcamp.org or via the incident report form.

In 2019, a total of 18 reports were received.

Here are descriptions of the type of reports received in 2019, the method of reporting, and the action taken after investigation into each report.

  1. A report was received on 1 January 2019, in which a meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area. organizer reported a deputy for false accusations of requesting extra money for their meetup.

    Action Taken: A mediation between the two individuals took place with checks done on required funds. The organizer and deputy were both asked to respect the expectations around the meetup venue grants.
  2. An event organiser was reported for misappropriating global grant funds from a WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. they organized. It was discovered while compiling the financial transparency reports for the event in January 2019.

    Method of Reporting:
    Emailed reports and discussions from event co-organizers.

    Action Taken: The individual received a life-time ban from official involvement at all official WordPress community events. Additionally, they received a 1 year ban from attending any official events. Recovery of funds is expected to be done over 6 months by the end of February 2020, otherwise a report with the local financial fraud authority will be filed.

    Public Discussion: Incident report: Misappropriation of WordCamp funds
  3. A report that the organizer of an official event could be misappropriating global grant funds was received on 24 January 2019.

    Action Taken: Community deputies researched using the transparency report from the event, with additional information collected from social media. With the lack of transparency, the reported individual was asked to refrain from organizing WordCamps and Meetups in the future.
  4. A report was received on 18 February 2019, of an organizer asking an attendee to refrain from attending a local meetup for 3 events. The report came from the attendee who was asked to refrain from attending.

    Action Taken:
    A community deputy researched the allegations and checked with both reported organizer and attendee who had complained. Research about the incidents and messages by reporter revealed that the pause to attending events was required. The reporter was asked to respect this pause for 3 months.
  5. A report was received on 23 February 2019, outlining verbal harassment and comments which were unwelcoming. These comments were reportedly made on several Facebook groups by a Polyglots translator.

    Action Taken: A deputy mediated discussions with the reporter and the reported person. The deputy also reached out to a Polyglots teamPolyglots Team Polyglots Team is a group of multilingual translators who work on translating plugins, themes, documentation, and front-facing marketing copy. https://make.wordpress.org/polyglots/teams/. rep, who then clarified to the reported person the expected behavior as part of the translation team.
  6. A report was received on 8 April 2019, describing verbal harassment and unwelcoming behaviour by an attendee at an event.

    Action taken:
    A community deputy reached out for mediation and collected facts from all parties. The reported individual was asked to refrain from attending official events for a period of six months.
  7. On 22 May 2019 a report was received about possible misuse of WordPress brandname by an attendee at a local meetup group.

    Action Taken:
    A deputy reviewed the complaints and answered questions by the reporter about possible irregularities found. The reporter was then pointed in the right direction of reporting a trademark violation.
  8. A report was received on 27 May 2019 about an individual being removed from being a co-organizer of a chapter Meetup group. It was filed for mediation by a deputy.

    Action Taken:
    The organizer who was removed did not want to move further with mediation as long notice was taken of it.
  9. A report was received on 29 July 2019 from a designer of Wappu art complaining that an event was using their artwork without permission.

    Action Taken:
    A deputy checked in with both the designer and the event organizer. The artwork was licensed under GPLGPL GPL is an acronym for GNU Public License. It is the standard license WordPress uses for Open Source licensing https://wordpress.org/about/license/. The GPL is a ‘copyleft’ license https://www.gnu.org/licenses/copyleft.en.html. This means that derivative work can only be distributed under the same license terms. This is in distinction to permissive free software licenses, of which the BSD license and the MIT License are widely used examples. v2 and hence the event could use the artwork. After mediation, the organizer reached out to the designer and reporter agreed the issue was closed.
  10. A report was received on 20 August 2019 from a WordCamp organizer who reported an attendee for sending two volunteers repeated, unwanted messages. The two volunteers did not want to file a report themselves.

    Action Taken:
    A co-organizer of the event approached the individual and asked them to refrain from such behaviour in future events. The reported individual agreed to follow the rules and be more mindful of their behaviour.
  11. An emailed incident report and complaints along with conversations with deputies about reporting a deputy for behaviour which was disrespectful, divisive while undermining the community team goals by gatekeeping.

    Result: The individual was asked to refrain from involving themselves as a Meetup and WordCamp organizer and from any other official role at official WordPress events for one year by a review board.

    Public Discussion: Incident report: Deputy asked to step away from official roles
  12. A report was received on 12 September 2018,  which reported the organizer of a meetup group for over charging for venue assistance with the meetup.

    Action Taken:
    Community team deputies checked with the organizer and also emailed the venue about over-charging. After information was found that the charges were more than what were ordinarily needed to organize meetups at venues in the area, the funds request for the group was declined.
  13. During a conversation with a deputy, an attendee reported incidents from previous WordCamps they attended. The attendee was asked to file an incident report.
    As a follow up a report was received on 9 October that detailed verbal harassment at official events.

    Action Taken:
    A deputy reached out to the reporter and discussed all the events in detail. A working group reached out to the reported person who did not confirm or deny the incidents. The reported individual has been asked to refrain from attending official events (chapter meetups and WordCamps) for a period of 24 months.
  14. A report was received on 1 November, which detailed an anonymously written violent threat to an individual at the local meetup group. The reported person has had a previous history of harassing this person at non-WordPress meetups.

    Action Taken:
    A deputy reached out to the person reporting and requested the person being threatened to file a police report and follow up with the community team to share the police report. The reporter confirmed the individual being harassed has filed a police report and a restraining order has been filed against the reported individual.
  15. An attendee reported an individual of making them uncomfortable by getting too close to them and speaking to them aggressively, while being in an inebriated state at an after party. This was also witnessed by two event organizers.

    Action Taken:
    The reported person was informed about their inappropriate behaviour. The deputy who was physically present during this interaction then filed a report on 3 November to keep a record of the incident.
  16. A deputy was informed in person at an event about verbal harassment by a deputy towards organizers of a WordCamp in November.

    Action Taken:
    The deputy guided the organizers to go about filing an incident report.
  17. Another report about the same reported individual from Report 5 was received in December 2019, outlining verbal harassment and comments which were unwelcoming.

    Action Taken:
    A deputy reached out to the reporter and collected information about the comments. The deputy has advised the reporter to collect more information including screenshots to facilitate a proper review or investigate the matter further.
  18. A report was received on 26 December 2019 about an attendee being reported for physical and verbal harassment to several attendees at a WordCamp. The reporters were deputies who were present at the event.

    Action Taken: Deputies and community members reached out to the reported individual to ask them to refrain from such actions in the future. The individual was also informed that if similar incidents were reported, they could be asked to refrain from attending official events.

#code-of-conduct, #report

WordCamps in 2018

This is a long overdue post to summarize the WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. program for 2018. Thank you for your patience!

In 2018, over 35,000 WordPress enthusiasts came together at 143 different WordCamps to spend a day or three talking about WordPress, the free and open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL. software that now powers 34% of the web!

WordCamps were held in 47 different countries in 2018, with events in 6 continents: Africa, Asia, Australia/Oceania, Europe, North America, and South America.

As you can see in the chart below, the number of WordCamps continues to steadily increase!

2018 2017 2016 2015
Total WordCamps 143 126 115 89
Total Registered Attendees 45,177 42,931 37,708 27,354
Unique Attendees 35,755 33,744 29,585 21,436
Total Organizers 1,395 1,061 815 600
Unique Organizers 1,342 1,017 797 583
Total Sessions 3,540 3,315 2,998 2,284
Total Speakers 3,479 3,265 2,965 2,376
Unique Speakers 2,634 2,459 2,284 1,762
Total Sponsors 2,650 2,478 2,312 1,672
Unique Sponsors 1,208 1,042 1,240 1,113

Notes on this report:

  • Data was gathered using the new reporting tools, so numbers may vary slightly from past years (which were gathered manually).
  • Added data on organizers (total and unique).
  • We are reporting on “total sessions”, rather than “unique sessions”. This is because determining unique sessions is subjective and therefore difficult to track.

Flagship WordCamps Data

  • WordCamp Europe tickets sold: 3,192 (includes 826 live stream tickets)
  • WordCamp US tickets sold: 4,071 (includes 2,260 live stream tickets)

Trends and Analysis

Average number of attendees per WordCamp = about 314. This is an continued increase from the past few years, most likely due to the increase in tickets sold for flagship events.

What else did the Community Team do in 2018?

Questions?

If there’s a figure above that you’d like to learn more about, or an observation you’d like to share based on the data here, please respond with a comment!

#report, #wordcamps

Weekly Deputy Report: 16 – 22 February 2018

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. mentorship discussions, all WordCamp application processing, and any interactions in SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (16 – 22 February 2018):

This week we sent 135 emails and helped 86 individuals. Of those, 58 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@camikaos
@courtneypk
@_dorsvenabili
@psykro
@hlashbrooke
@remediosgraphic
@andreamiddleton
@00sleepy
@yaycheryl
@chanthaboune
@iandunn

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

WordCamp and Meetup Reports

A new section has just been added to WordCamp CentralWordCamp Central Website for all WordCamp activities globally. https://central.wordcamp.org includes a list of upcoming and past camp with links to each. for reports. These reports provide access to a variety of data related to the WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. program and the meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area. group chapter program.

The reports currently available fall into three categories:

Financial reports

WordCamp reports

Meetup reports

There were two main goals for the reports project: reduce administrative workload, and increase transparency.

Administrative workload

Many of these reports have been generated by hand in the past. Financial reports often took up to four hours to create, compiling data from several different sources. WordCamp and Meetup reports usually took about an hour each. Because of this time burden, some of the reports weren’t generated very often. Which leads us to…

Transparency

Now all of this data is available at the fingertips of every community member, at any time. Most of the reports have data sets going back to the beginning of 2015, so you can get a fairly good picture of our programs over the last 3+ years. Transparency is important in any open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL. community, and these reports are an important, incremental step in supporting that value.

Roadmap

This is version 1 of the reports tool. There is more to do as time is available (and contributions are welcome):

  • For some reports, choose either a WordCamp or a date range, but not both
  • More reports related to meetups
  • JS-driven dashboard pages, with output from multiple reports at once (all the financial reports, for example)

Feedback

Find a bug? Have an idea for the roadmap? Feel free to chime in via the comments section below.

Props to @iandunn, @andreamiddleton, and @kcristiano for their feedback and contributions!

#data #report #tool #transparency

Weekly Deputy Report: 2 – 8 February 2018

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. mentorship discussions, all WordCamp application processing, and any interactions in SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (2 – 8 February 2018):

This week we sent 112 emails and helped 67 individuals. Of those, 50 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@camikaos
@courtneypk
@_dorsvenabili
@remediosgraphic
@chanthaboune
@hlashbrooke
@andreamiddleton
@yaycheryl
@iandunn
@sheriebeth
@kdrewien

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 12 – 18 January 2018

Hey folks!

We’re back with the weekly deputy reports in 2018 now – looking forward to reporting on all the great work that our deputies do on a regular basis.

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. mentorship discussions, all WordCamp application processing, and any interactions in SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (12 – 18 January 2018):

This week we sent 146 emails and helped 98 individuals. Of those, 70 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@courtneypk
@camikaos
@_dorsvenabili
@hlashbrooke
@bph
@kcristiano
@chanthaboune
@coreymckrill
@andreamiddleton
@iandunn

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 10 – 16 November 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. mentorship discussions, all WordCamp application processing, and any interactions in SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (10 – 16 November 2017):

This week we sent 156 emails and helped 89 individuals. Of those, 50 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@remediosgraphic
@courtneypk
@hlashbrooke
@_dorsvenabili
@andreamiddleton
@enigmaweb
@psykro
@roseapplemedia
@thewebprincess
@hardeepasrani
@coreymckrill
@00sleepy
@mayukojpn
@kcristiano
@iandunn
@myselfkhayer

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 3 – 9 November 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. mentorship discussions, all WordCamp application processing, and any interactions in SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (3 – 9 November 2017):

This week we sent 102 emails and helped 75 individuals. Of those, 41 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@myselfkhayer
@andreamiddleton
@camikaos
@courtneypk
@thewebprincess
@hardeepasrani
@hlashbrooke
@iandunn
@psykro
@kcristiano
@enigmaweb
@roseapplemedia
@remediosgraphic
@_dorsvenabili
@sheriebeth

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 27 October – 2 November 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. mentorship discussions, all WordCamp application processing, and any interactions in SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (27 October – 2 November 2017):

This week we sent 118 emails and helped 72 individuals. Of those, 46 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@andreamiddleton
@camikaos
@courtneypk
@thewebprincess
@francina
@hardeepasrani
@hlashbrooke
@iandunn
@psykro
@remediosgraphic
@_dorsvenabili

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 13 – 19 October 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. mentorship discussions, all WordCamp application processing, and any interactions in SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (13 – 19 October 2017):

This week we sent 141 emails and helped 96 individuals. Of those, 64 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@adityakane
@gounder
@andreamiddleton
@camikaos
@coreymckrill
@courtneypk
@thewebprincess
@hardeepasrani
@hlashbrooke
@jimtrue
@psykro
@kcristiano
@mayukojpn
@roseapplemedia
@mikeyarce
@petya
@remediosgraphic
@_dorsvenabili

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report