Weekly Deputy Report: 15 – 21 September 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (15 – 21 September 2017):

This week we sent 104 emails and helped 66 individuals. Of those, 48 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@adityakane
@andreamiddleton
@camikaos
@coreymckrill
@courtneypk
@hlashbrooke
@jerrysarcastic
@psykro
@chanthaboune
@kcristiano
@laryswan
@leogopal
@enigmaweb
@mariaojob
@imnok
@remediosgraphic
@_dorsvenabili

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week – especially some of the new names in there!

#deputies #report

Weekly Deputy Report: 1-7 September 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (1-7 September 2017):

This week we sent 172 emails and helped 101 individuals. Of those, 62 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@adityakane
@wpaleks
@andreamiddleton
@andrescifuentesr
@camikaos
@coreymckrill
@courtneypk
@hardeepasrani
@hlashbrooke
@psykro
@leogopal
@mariaojob
@mayukojpn
@roseapplemedia
@mikeyarce
@remediosgraphic
@_dorsvenabili

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 25 – 31 August 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (25 – 31 August 2017):

This week we sent 171 emails and helped 114 individuals. Of those, 53 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@adityakane
@gounder
@andreamiddleton
@camikaos
@carl-alberto
@yaycheryl
@coreymckrill
@courtneypk
@drebbitsweb
@hlashbrooke
@psykro
@roseapplemedia
@mikeyarce
@petya
@_dorsvenabili
@sheriebeth

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 18 – 24 August 2017

My apologies – I meant to publish this on Friday, but didn’t get round to it!

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (18 – 24 August 2017):

This week we sent 192 emails and helped 124 individuals. Of those, 65 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@adityakane
@andreamiddleton
@camikaos
@carl-alberto
@yaycheryl
@coreymckrill
@courtneypk
@drebbitsweb
@hlashbrooke
@psykro
@chanthaboune
@enigmaweb
@roseapplemedia
@mikeyarce
@petya
@defries
@_dorsvenabili
@sheriebeth

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 11 – 17 August 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (11 – 17 August 2017):

This week we sent 122 emails and helped 68 individuals. Of those, 53 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@myselfkhayer
@adityakane
@andreamiddleton
@camikaos
@yaycheryl
@coreymckrill
@courtneypk
@francina
@hlashbrooke
@jimtrue
@psykro
@enigmaweb
@roseapplemedia
@petya
@_dorsvenabili
@sheriebeth

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 4 – 10 August 2017

We’re starting a new weekly report on this blog today to share with the world all the work that our Community Deputies have done over the past 7 days (Friday through Thursday). This report will serve two purposes:

1. It will publicly show how busy the team has been over the past week.
2. It gives us a place to publicly thank the Community Deputies for their hard work.

The stats for these reports will be taken from the weekly Help Scout reports and, as such, will only reflect the activity inside Help Scout. While this covers most of our community interaction, it will exclude most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.).

So, without further ado, here are the stats for this past week (4 – 10 August 2017):

This week we sent 132 emails and helped 81 individuals. Of those, 65 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@courtneypk
@camikaos
@hlashbrooke
@andreamiddleton
@_dorsvenabili
@enigmaweb
@francina
@myselfkhayer
@psykro
@yaycheryl
@kcristiano
@bph
@carl-alberto
@sheriebeth

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Regional Camps, Take 2

Pro-tip: this post will refer back heavily to the post on the same subject from October of last year. If you haven’t read it, you might want to. Warning: it’s a long thread!

At the Community Summit, we discussed regional WordCamps — the notes will be found here when they’re published — and I’d like to open up discussion about the expectations we should set for people who want to organize a regional WordCamp.

EDIT: this is a discussion of the expectations we want to set for when a group of people come to us and say, “We want to have a WordCamp that represents a geographical community larger than one city/metro area.” We’re calling that kind of event a Regional WordCamp.

Goals for a Regional WordCamp

I think we all mostly agree on the goals for an event of this type: to celebrate, represent, and grow local WordPress communities in the affected region. A primary goal for the WordPress Global Community Team is to help support a WordPress meetup group and annual WordCamp in as many cities as possible in the world. Regional WordCamps work toward that goal by connecting people who weren’t already active in their local WordPress community and/or inspiring attendees to start communities in their hometowns.

(If you would like to suggest some changes to the goals, please feel free to share your thoughts in a comment on this post!)

Here are many questions:

A) What defines a region?

We already have WordCamp US and WordCamp Europe. Different groups of people have expressed interest in organizing a country-based event (WordCamp Netherlands), a continent-based event (WordCamp Asia/Southeast Asia, final name TBD), and a group-of-countries-based event (WordCamp Nordic).

  1. How small or large a region do we want to entertain?

For example: WordCamp Bihar (states/provinces)? WordCamp Upstate New York (a region within a state/province)? WordCamp Andalucía (a region made up of many states/provinces)?

B) What level of local community development should a region have?

Regional WordCamps need a lot of local, experienced organizers and volunteers wherever the event is hosted. If there aren’t already a certain number of local communities in a region that have hosted successful WordCamps, then a regional event won’t be able to move around the region, share the organizing work, and provide new leadership opportunities.

  1. What expectation should we set for the requisite number of local communities, WordCamps, and number of consecutive WordCamps?
  2. Should we place any expectation on how active the local community is, and how successful the WordCamps were?

For example: should we expect a country like Bolivia to have 5 WordCamps in one year before they propose a WordCamp Bolivia? Or 5 WordCamps for two years straight? And what if some of those 5 WordCamps lost money or had a lot of problems?

C) What kind of oversight and support should regional WordCamps expect?

These are probably mostly going to be larger-than-usual, flagship events. Some exceptions to our normal expectations are made for this type of event already, as can be seen in the cases of WordCamp US and WordCamp Europe, which are not casual events with lean operating budgets.

Should we set higher-than-usual standards for the organizing team? For example:

  1. Is it reasonable to ask all members of a regional WordCamp organizing team to take the deputy training course?
  2. Should we expect that all members of the organizing team be experienced WordCamp organizers?
  3. Should we recruit an experienced community deputy work closely with a regional team to help them model our best practices and stay focused on the event goals?
  4. Is it reasonable to ask the lead organizer of a regional WordCamp to make a monthly report on this blog?

D) What questions are missing?

If you have another doubt or consideration that isn’t covered here, please share it with the team by commenting on this post!

Now what?

If you have an opinion on these topics, please share them in a comment on this post. 🙂

Based on the discussions we have here and in the upcoming team meetings, I would like to see us create a new page or section of the WordCamp Organizer Handbook for Regional WordCamps, with some clear expectations for would-be organizers.

Let’s set ourselves a goal of spending a week on this discussion, closing it on Wednesday July 26. I’ll summarize the comments by the end of next week, with the goal of having the new handbook documentation published by August 4, 2017.

#deputies, #community-management, #wordcamps

A note about running Office Hours

We run multiple sessions of Office Hours every week at the times mentioned in the sidebar of this P2. Office Hours are dedicated times when Community Team deputies are available to answer any questions from the community. We do them in the #community-events channel on Slack and they are a valuable tool for connecting with and assisting community organisers all over the world.

The great thing about Office Hours is that any deputy can run them – you don’t need to be especially blessed or uniquely qualified (other than being a deputy who has gone through the deputy training of course). So…

If you are a deputy who is online at the time that Office Hours is scheduled to start, but no one else has started it yet, then please start it yourself.

All you need to do is announce in #community-events that you are starting Office Hours. You can also ping in #community-team to see which other deputies are online to help you out. If you know you won’t be online to close the hour-long session, then just ask another deputy to do that for you.

Note that, while Office Hours is a time for community organisers to ask questions, you don’t have to personally know all the answers. It’s up to all deputies to answer as they can, but if you don’t know a specific answer then you are totally welcome to say that you’ll find out and follow up with the individual when you can. You can also ping someone who is likely to know the answer and they will respond when they are able to do so.

A huge thanks to all deputies who take part in Office Hours already! Even if no one asks any questions in some of the sessions, never under-estimate the value of this time for the community and how much of an impact you’re having by being involved in it.

#deputies #office-hours

New account for receiving sponsor payments via wire or ACH

We have opened a new bank account for receiving sponsorship payments via international wire transfer or US domestic ACH/”direct deposit”. Click for more details!

#deputies, #finances

Community Team Slack Channels

In August last year, we had a discussion about renaming our channels in Slack to be easier to find (https://make.wordpress.org/community/2016/08/05/community-team-slack-channels/).

In that conversation, we eventually decided to rename the two existing channels and then monitor the need for additional channels after we were easier to find and clearly defined (https://make.wordpress.org/community/2016/08/05/community-team-slack-channels/#comment-22449).

During this week’s community chats, the conversation resurfaced (https://make.wordpress.org/community/2017/05/25/agenda-for-community-team-chat-june-1st/#comment-23583), so it’s time to look at what we have been doing and what we can do differently.

Share your thoughts in the comments on this. Here are some starting prompts!

  • What is your understanding of The Problem we’re solving?
  • Which Sub-teams (not a term we currently use) are most active?

#community-management #deputies