Closing Deprecated WPCS Bank Account

In May of 2017 WordPress Community Support, PBC opened a new bank account to receive sponsorship payments via international wire and US direct deposit. The change was made to address some fraudulent issues with the WPCS bank account in use at that time.

By June of 2017 we had updated the WordCamp handbook page that addresses sponsorship payments and also updated payment instructions on all outgoing invoices. Initially we committed to keeping the old account open until September of 2017 to allow for invoices with the deprecated account information to be paid. But time marched on, the account remained open, and a few sponsors continued to send sponsor payments to the old account as the information had been saved in their system.

As of March 15, 2018 we will be closing the old account. We will reach out to all existing sponsors who have continued to use that account to make them aware that their payment information must be updated and ensure they have up to date payment instructions.

If you have any questions please comment below.

#deputies
#finances

Weekly Deputy Report: 2 – 8 February 2018

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (2 – 8 February 2018):

This week we sent 112 emails and helped 67 individuals. Of those, 50 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@camikaos
@courtneypk
@_dorsvenabili
@remediosgraphic
@chanthaboune
@hlashbrooke
@andreamiddleton
@yaycheryl
@iandunn
@sheriebeth
@kdrewien

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 12 – 18 January 2018

Hey folks!

We’re back with the weekly deputy reports in 2018 now – looking forward to reporting on all the great work that our deputies do on a regular basis.

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (12 – 18 January 2018):

This week we sent 146 emails and helped 98 individuals. Of those, 70 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@courtneypk
@camikaos
@_dorsvenabili
@hlashbrooke
@bph
@kcristiano
@chanthaboune
@coreymckrill
@andreamiddleton
@iandunn

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Global Community Team Limited Availability Next Week

Hi folks! Please note that the following people on the global community team will have limited availability from January 21 through January 26:
@dorsvenabili
@andreamiddleton
@camikaos
@chanthaboune
@coreymckrill
@courtneypk
@iandunn

Payments and income attribution will continue at their normal schedule but response times in email and slack may be delayed.

Remember that many of the global community team deputies will still be hanging around in #community-events on Slack so if you need help, that will be the best place to ask any questions.

I’d also like to take this opportunity to make a call for deputies to volunteer to cover the following Office Hours shifts in #community-events:

  • Monday January 22 at 22:00 UTC
  • Tuesday January 23 at 9:00 UTC
  • Wednesday January at 24 22:00 UTC
  • ThursdayJanuary 25 at 9:00 UTC

If you can cover one of those shifts please let us know in comments.

We’ll be back to our normal schedule on Monday, January 29!

 

#deputies, #afk

WordCamp 2018 Global Sponsor Updates

It’s a new year, and with that comes the need to check WordCamp sites created last year with last year’s Global Sponsors to ensure they’ve been updated for 2018. An email with updated sponsor information has gone out to all 2018 camps, but the next step is a site audit to ensure sponsors are being properly recognized on each site.

We need a few existing deputies who have access to WordCamp’s Help Scout to volunteer to check each 2018 WordCamp site, let us know if the sponsor areas are accurate and reach out to the team to remind them to update if it isn’t. Ideally this project will be completed by Monday, January 15, 2018.

We’ve created a spreadsheet listing each event, the event’s region, email address, and a column for you to leave any notes. If you’re interested in checking a few sites please dive right in, just sign off on the completed items by putting your name in the “checked by” column. You can find the spreadsheet here.

The 2018 Global Sponsors by region and level are as follows:

Western Region (The Americas):
Gold: Jetpack, WooCommerce, Bluehost
Silver: Dreamhost, GoDaddy
Bronze: Boldgrid

Eastern Region (Europe, Africa, and Asia Pacific):
Gold: Jetpack, WooCommerce
Silver: GoDaddy
Bronze: Bluehost

For more details read through the Global Sponsors page in the handbook. 

If you have any questions let us know below!

#deputies, #global-sponsors, #wordcamps

Weekly Deputy Report: 10 – 16 November 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (10 – 16 November 2017):

This week we sent 156 emails and helped 89 individuals. Of those, 50 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@remediosgraphic
@courtneypk
@hlashbrooke
@_dorsvenabili
@andreamiddleton
@enigmaweb
@psykro
@roseapplemedia
@thewebprincess
@hardeepasrani
@coreymckrill
@00sleepy
@mayukojpn
@kcristiano
@iandunn
@myselfkhayer

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 3 – 9 November 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (3 – 9 November 2017):

This week we sent 102 emails and helped 75 individuals. Of those, 41 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@myselfkhayer
@andreamiddleton
@camikaos
@courtneypk
@thewebprincess
@hardeepasrani
@hlashbrooke
@iandunn
@psykro
@kcristiano
@enigmaweb
@roseapplemedia
@remediosgraphic
@_dorsvenabili
@sheriebeth

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Discussion: Micro-regional WordCamps

After an extensive community discussion involving community members from all over the world, we put together some guidelines for the situations where regional WordCamps will be approved. These guidelines have been accepted and are the working basis for any regional WordCamp application that we receive. Recently, however, we have received applications for two WordCamps that we would call “micro-regional” as they comprise more than one city/town, but they are all in very close proximity to each other. There are special circumstances here that make these applications different to the average regional WordCamp, which is what we would like to discuss here.

What do the applications entail?

As we have two separate applications here, I’m going to explain the requests in a single instance using cities named Alpha, Beta and Gamma.

The WordCamp application is for WordCamp Beta, even though Beta does not have its own meetup group. The organisers of the WordCamp will come from the Alpha and Gamma communities, as all three cities are within 30 minutes of each other. In some cases, the Alpha community has held meetup events in Beta as well as Gamma, as these cities are so close together that travelling between them is fairly trivial. Beta was chosen for the WordCamp location as it is more central and also less costly than Alpha and Gamma.

Why do we need to discuss this?

A long-standing rule for all WordCamps is that we only ever host a WordCamp in a city that has an active and healthy meetup group. This is to ensure that the WordCamp has the support and longevity that it needs to keep its momentum going. The applications that we’re looking at here are both for WordCamps to be hosted in cities that do not have their own active meetup groups. On the other hand, they are deeply connected to their neighbouring cities that do have meetup groups, not just by proximity, but also by the fact that they have shared event locations (and even event organisers) in the past.

So, what do you think? Is the concern of the host city not having its own meetup group mitigated by the fact that the surrounding groups are so connected to them? We’d love to get some opinions on this from the community and deputies, so please weigh in with your thoughts in the comments.

As both of these camps need to get going with their pre-planning, I’m going to set the deadline for concluding this discussion at next week Friday (17 November) at 10:00 UTC. At that point I’ll summarise the discussion and we can decide on the way forward.

#deputies, #feedback

Weekly Deputy Report: 27 October – 2 November 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (27 October – 2 November 2017):

This week we sent 118 emails and helped 72 individuals. Of those, 46 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@andreamiddleton
@camikaos
@courtneypk
@thewebprincess
@francina
@hardeepasrani
@hlashbrooke
@iandunn
@psykro
@remediosgraphic
@_dorsvenabili

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report

Weekly Deputy Report: 13 – 19 October 2017

The stats for this report are taken from the weekly Help Scout reports and, as such, only reflect the activity inside Help Scout. While this covers the majority of our community work and interaction, it excludes a few things: most WordCamp mentorship discussions, all WordCamp application processing, and any interactions in Slack (Office Hours, general chatter, answering questions, etc.) – those are all handled on other platforms.

Here are the stats for this past week (13 – 19 October 2017):

This week we sent 141 emails and helped 96 individuals. Of those, 64 of the tickets were successfully resolved.

The deputies who handled those tickets in Help Scout this week are:

@adityakane
@gounder
@andreamiddleton
@camikaos
@coreymckrill
@courtneypk
@thewebprincess
@hardeepasrani
@hlashbrooke
@jimtrue
@psykro
@kcristiano
@mayukojpn
@roseapplemedia
@mikeyarce
@petya
@remediosgraphic
@_dorsvenabili

A huge thank you to all of these individuals for their hard work in supporting the WordPress community this week!

#deputies #report