New Incident Report form and email address

As briefly discussed in this post about support mailboxes, I’ve created a new email address that can be used for reporting code of conduct-related issues: Emails sent to this address will go to a private mailbox on our team’s Help Scout instance, visible only to deputies on an incident response squad.

I’ve also created a stand-alone Incident Reporting form to make it easier for attendees and community members to report issues that come up with their local community organizers, to someone other than their local community organizers.

If the team receives a report that looks like it could be handled locally — for example, between attendees at a meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on will help you find options in your area. event — a member of the global community team will get in touch with local community organizers to offer assistance.

If the report is *about* a community organizer, then we’ll reach out to the concerned parties and work to resolve the situation.

If the report is about behavior that didn’t happen at an “official” event (which is to say, a chapter meetup event, WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more., or other workshop organized as part of a global community team program), we’ll request permission to pass the report along to the team it involves (or to the Escalation Team, currently made up of Josepha Haden Chomphosy, Helen Hou-Sandi, Tammie Lister, Aditya Kane, Morten Rand-Hendriksen, and Jenny Wong).

Currently the people who have access to this private mailbox are: me, Josepha Haden Chomphosy, Cami Kaos, Hugh Lashbrooke, Aditya Kane, Courtney Patubo-Kranzke, and Rocío Valdivia.

If you’d like to volunteer to work on the incident response squad by responding to code of conduct issues/incident reports, please comment on this post! It will require a more restrictive privacy agreement than we currently ask deputies to sign, but it’s open to additional volunteers.

This is a first iteration; if you have questions or comments about this new reporting flow, please share your thoughts in the comments as well!