X-post: Update on Matrix Migration: Pausing the Transition

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X-post: How can we best handle local channels in WordPress global Slack?

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7th December Support Team meeting

The weekly support meeting will be held on Thursday, December 7 2023, 10:00 UTC AND Thursday, December 7 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.(a Slack account is required) or at https://make.wordpress.org/support/chat/.

2 meetings this week

Based on previous discussion, we are trialling an APAC-friendly meeting time to see if that is a valuable option. For now, this will be in addition to the existing meeting time – but depending on demand we can consider alternating the times each week.

Slack > Matrix Switchover

Checking in on the proposed switch from Slack to Matrix:

  • What are the things that could be challenging if we make the #forums channel on Slack read-only starting today?
  • What pain point or blockers have you noticed using Matrix and different clients?

Support Team Onboarding

With the new Support Guidelines approved and in place – it might be time to consider documenting some kind of onboarding for potential new members to the team. What do you think? What should be included?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

X-post: Embracing Matrix for Enhanced Communication

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30 November Support Team meeting

The weekly support meeting will be held on Thursday, November 30 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

New meeting on APAC time

We recently discussed the possibility of having an Asia-Pacific (APAC) meeting, and @jordesign offered to do it next week. Any specific blockers for doing so? I feel like we only need to update the meeting calendar.

Any specific time schedule that would work well? Maybe 10 am UTC?

Matrix is becoming a reality really soon

Matrix is becoming a reality really soon. Do we still have blockers for the team in this direction?

Maybe we need to change the slug for the chat https://make.wordpress.org/support/chat/ as @clorith suggested?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

X-post: Create Tours for Make P2s

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23 November Support Team meeting

The weekly support meeting will be held on Thursday, November 23 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

WordPress 6.4

Any general feedback for the new version?

Plans for the team in 2024

What should be our plans for 2024?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

X-post: What’s new on Learn WordPress in October 2023

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October 19th Support Team meeting

The weekly support meeting will be held on Thursday, October 19th 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 6.4-RC1

The first Release Candidate for WordPress 6.4 is now available for testing!

New support guidelines are live

As mentioned last week, the new support guidelines are now live, how has the first week been so far?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

New support guidelines

After an amazing period of collaborative thinking, writing, and iterating, the support team is happy to announce the publication of the revamped support guidelines!

The new guidelines have been simplified, reducing the size and mental load of reading them for end users substantially, while also removing any outdated sections that are no longer relevant.

Most of these changes do not require much explanation, but there are some where some caveats apply, due to what I shall call the “guideline statute of limitations”.

In addition, the guidelines have previously been changed as needed, often more “behind the scenes” than what we would like, and the team will strive to do better, and ensure that any changes are communicated clearly moving forward.

Do not post about commercial products

The review process is here receiving a notable change, where previously any pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party or theme that is “upsold” (marketing is added in any way to sell products or services) on WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ could have reviews for what they feature also impact their reviews, this is no longer the case.

As the ecosystem has evolved, this guidelines has had to evolve with it, and where large plugins, or in some cases marketplace plugins, exist and promote both their own, but also third party solutions that solve user problems, it is not fair to judge them on a third party they do not control.

This means that any review needs to be about the code that is published on WordPress.org, the immediate purchasing experience (this means buying it, downloading it, refunding it) is what may be reviewed. The notable exception is Software as a Service (SaaS) solutions, or equivalent. Given the nature of these, where the code and experience lies within an external provider, it is natural for these to be symbiotic with their plugin or theme counterpart, and as such are seen as a whole.

Please note that this is a substantial change in procedure for the moderators as well, and only applies to new reviews created after October 16th 2023. The reason for this being that it is unreasonable to moderate hundreds of thousands of existing reviews, which were at the time in alignment with the guidelines.

Do not create multiple accounts

Although the support team does not allow individuals to create multiple accounts, this is not new, we do allow companies to register a brand account, so long as it comes with a verifiable company email address.

Although it is preferred that everyone use their personal account when and if possible, as users generally respond better to what isn’t considered a “faceless corporation”, the team also acknowledges that there is safety in anonymity when supporting users; as made obvious by the amount of tools recently introduced to ensure moderators on WordPress.org can interact and carry out tasks with anonymity in mind as well.

This means that as an individual, you may only have a single account that is yours, but you may also have a branded account with your employer for these use cases.

Get familiar with the changes

That’s the two main notable points, what’s next? Getting familiar with the changes of course, which you can do by reading the guidelines.