Agenda for September 21st Support Meeting

The weekly support meeting will be held on Thursday, September 21st 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Feedback on the proposed changes to the support guidelines

The window to provide feedback on the new Support Guidelines is rapidly approaching its end, so remember to provide feedback if you have any before October 1st!

New workflow for moderators when working with reported topics

The process surrounding reported topics have started getting enhanced, with a new way to track who helps the community out by reporting things (privately, of course), a means of looking into your past reports, and getting direct responses tied to your reports.

This allows moderators to provide anonymous feedback to the user on their report, and also ensures taht those who create a report know that they have been both viewed, and resolved in some manner.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Agenda for September 14th Support Meeting

The weekly support meeting will be held on Thursday, September 14th 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Nothing major to report this week, but giving you all a place to post desires for topics we should bring up 🙂

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Agenda for September 7th Support Meeting

The weekly support meeting will be held on Thursday, September 7th 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Proposal for updated support guidelines

During WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. US, one of the stated goals of the support team was to go through all the current guideline, and create a new proposal for an updated set, which accounts for changes in WordPress’ expanding user base, and how the internet functions these days.

The proposal is open for feedback throughout the month of September, and it can be seen at https://make.wordpress.org/support/2023/08/proposal-for-updated-support-guidelines/

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

X-post: Community Summit Discussion Notes: Handling Trust & Safety (“T&S”) in the WordPress ecosystem: content moderation and sensitive content

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Proposal for updated support guidelines

The support guidelines serve as the guidestones for support moderators (and pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party reviewers) in setting expectations around what is and what isn’t acceptable behavior.

The guidelines were last fully reviewed during WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. San Francisco in 2013, and a lot has happened in those 10 years. Some guidelines were added ad-hoc to account for timely situations, while others have just become dated, and may not necessarily reflect the current state of the WordPress user base, it’s surrounding ecosystem, or the outward facing opinion we wish to nurture.

The following is a collaborative effort in refining, simplifying, and clarifying the guidelines as they are today, into something that is both easier to understand for users, but also makes the job of those moderating much easier in the long term.

The proposal is available in a separate document, to make it easier to reading in an isolated (and easily comparable to the current iteration) manner.

Note that some changes would initially impact existing forum content. As these are new guidelines; once implemented, they will only relate to new content moving forward. The reasoning being that existing content were a product of the guidelines of their time, and moderating this existing content every time a guideline changes is just not something that can be done..

Read the new guideline proposal
(the doc is ready only, please leave your comments in this post)

As these are a result of work during WordCamp Us 2023, if you are at the venue and wish to discuss something, please feel free to reach out and a summary of it will be posted as a comment here. Otherwise, please use the comment section below for feedback, or questions, if there are uncertainties as to why some guidelines may have been removed, amended, or added to, this helps ensure everyone that wants to can have their opinion voiced, and that the same response does not have to be repeated in private channels.

The feedback period ended on 2023-10-01 00:00 UTC

X-post: The Inaugural Cohort of the WordPress Contributor Mentorship Program has Concluded

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Agenda for August 10th Support Meeting

The weekly support meeting will be held on Thursday, August 10th 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Support guidelines and FAQ revamp

It’s been a while, and it has been mentioned a few times that there is a need for it, so without further ado the team brings you this years WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. US Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/. focus area #1: Updating the support guidelines.

The guidelines have a GitHubGitHub GitHub is a website that offers online implementation of git repositories that can easily be shared, copied and modified by other developers. Public repositories are free to host, private repositories require a paid subscription. GitHub introduced the concept of the ‘pull request’ where code changes done in branches by contributors can be reviewed and discussed before being merged be the repository owner. https://github.com/ repository to make suggestions and collaborative work easier, both to provide suggestions ahead of time, but also during the day of contributor day.

The repository is available at https://github.com/WordPress/wporg-support-guidelines

The goal is to (ideally) simplify the guidelines and FAQ pages, both in terms of language used, but also in terms of length. For a non-exhaustive list, it is currently very wordy, and has unfortunately long since passed the point of being a “wall of text” that rarely gets read.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Summary for August 3rd Support Meeting

The weekly support meeting was held on Thursday, July 27th, 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. Read the transcript at your own pace (a Slack account is required)

Community headlines and updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. US 2023

With WordCamp US rapidly approaching, there’s been a call for table leads, and onboarding leads for Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/.. The latter being a newer concept.

The onboarding lead would be one, or more, individuals who are available throughout contributor day to help onboarding new contributors, streamlining that process and ensuring availability (which is often hard for a table lead to devote dedicated time to during the day).

We have a few seasoned contributors that will be participating, and will look to share the workload fairly between those who have the capacity.

New (betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process.) moderator anonymity tool

As some may be aware, and some may not, a new (beta!) feature rolled out for moderators on the forums this past week 🎉

When writing a reply, there is now a checkbox that will allow you to post anonymously (to the users), under a unified “Support Moderator” user. Other moderators may still see who made the post though.

This will ensure that the team is both able to have the backing of “one voice” in difficult decisions, but also ensure that moderators are not required to post as them selves, and becoming potential targets for retaliation or abuse.

Note that the feature is still in beta, so it may still disclose who posted it somehow, until it’s been properly triaged, but it’s there and you’re able to experiment with it.

If you post as an anonymous moderator, you will still receive notifications of replies to the thread, which is also good to be aware of.

New workflows for discussing forum account actions

A new inbox set up for handling disputes and questions concerning things like flagged accounts.

The purpose of having a common inbox is to bring potentially heated or controversial discussions out of the pubic #forums channel, and also to give the users the ability to discuss their flagged status without being put in a negative light. (We all make mistakes, we can learn from them, and then it’s always nice to be able to do so privately.) In addition, it allows moderators to handle sensitive situations while remaining anonymous, which can in turn reduce potential mod harassment, or uncomfortable situations where a specific moderator is being targeted directly.

In addition, it allows the team to discuss information which may be considered private with individuals, without needing to worry about disclosure of private information in public channels.

WordPress 6.3 is near/here

With the upcoming release of WordPress 6.3, the team had a quick brainstorming session about which topics they believe users may need help with. It is shaping up to be a great release at this time, and only one item was brought up as likely to cause confusion, that being the renaming of Reusable blocks to Patterns.

Checking in with international liaisons

None of the teams international liaisons had any concerns or special events/news to share at this time.


Annie – Heartbeat

#weekly-chat

Agenda for August 3rd Support Meeting

The weekly support meeting will be held on Thursday, August 3rd 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 6.3

At the time of writing, we are just 2 weeks away from the planned release date of WordPress 6.3.

The field guide has been published, are there items we should be extra aware of from a support perspective (or things you’ve tested and found that may not be obvious within the field guide)?

WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. US 2023

WordCamp US is just a few weeks away, and with it comes a preceding Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/..

This year we’ll have two predefined roles (if we have the volunteers to cover them):

  • Table lead
  • Onboarding lead

The table lead is generally there to help with any questions, get people into the flow of things, presenting the team, and a summary at the end of the day. This is a role that has been around for a while.

The onboarding lead is a newer role, and would be responsible for helping onboard any new contributors to the team throughout the day. This has historically also been covered by the table lead, but if we are able to split it up, it means there’s an easier way to focus our efforts and ensure the contributors that are attending get the best support ever!

Who will be attending, and if anyone feels that pull towards getting involved; Who would like to take part in either of the two predefined roles for the support team on this day (noting that it does not have to be a single person for either role as well)?

New (betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process.) moderator anonymity tool

When moderators are responding on the forums, it is now possible for them to check a box that lets them post “anonymously”, under a unified “Support Moderator” account.

The account will have a little notice above it showing other moderators who made the reply, but no regular users.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

X-post: What’s new on Learn WordPress in July 2023

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