Support Team Meeting Updates for July 12th

General announcements

Just a reminder to update your Also Viewing script, if you’ve not already done so (and don’t have auto-updates enabled), after the recent update.

WordPress 4.9.7

The most notable recurring issue is the recently discovered memory leak, this is being tracked with a core ticket.

Try Gutenberg preparations

With the coming release of WordPress 4.9.8, we will likely see the Try Gutenberg callout be included in core.

Gutenberg currently has a web form for collecting feedback, but the nature of plugins when you are looking for support is to look to the forums. There is also a `Support` link added under the Gutenberg admin menu item.

With this introduction, the plugin support forum is getting more prominent, and we help guide users to the right place to receive the help they may need. This is a feature project, and we know it will be included in core, we should therefore do our best to staff this part of the forum as much as possible after the callout goes live.

We will be, in part, treating this like a major release. This means we will follow the following pattern:

  • Add a master thread to the Gutenberg plugin forum.
    • The thread will have links to general resources.
    • Plugin conflicts will be tracked here in a separate reply to the topic. This means we can share this experience with other parts of the community, as they also prepare for this and it will be valuable information for them.
    • The most known issues and resolutions will go in there as a separate reply as well, with a living feed as we experience more common questions.
  • Our channel chatter will be kept to a minimum, so we don’t miss any important shared information.

Checking in with international liaisons

We had representatives from the ItalianGreekHindiRussianBrazilianSwedishDutchSpanish and German community take part during this weeks chat.


Read the meeting transcript in the Slack archives. (A Slack account is required)


Mobile Team Update – July 17th

WordPress iOS and Android version 10.5 have been released for beta testing.
Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • We published more detailed plans for Gutenberg mobile.
  • The Gutenberg mobile team is focusing on making the paragraph block work correctly.
  • We improved the flow to discard local changes to posts and pages in Android.
  • We are looking into updating dead ends in the applications and replacing them with appropriate calls to actions.


Marketing Team Update – July 11, 2018

Our vision for the Marketing Team is to be the go-to resource on strategy and content for other WordPress teams  — that means you.

For those who want to join the team, it’s easy to feel overwhelmed. If you have any questions or feel lost (all of us do at some point), please feel free to ping any of us in Slack. We’re here to help guide and mentor you. We meet in Slack every Wednesday morning at 8:00 a.m. Pacific Time as a catch up on our tasks. However, anyone can chat in our Slack channel about anything at any time.

We use our weekly slack meeting to focus on updates to the tasks that currently exist in Trello.

We also added a section in our handbook for Accessibility in which we defer to the Accessibility Team.

Last Week’s Stats

The top two posts from last week continue to be the jargon glossary and the onboarding guide for Contributor Day. This reinforces our mission to be helpful to the community at large get involved. We are also excited that the case studies continue to be a good resource.

Marketing Blog Stats for the week ending 7/16/18


We’re Here for You

If your team would like strategic advice or copywriting, please ping either me (@gidgey on Slack) or @mcdwayne. We’ll set up a Trello card and get to work.

Our meeting notes are here.


Design team monthly recap, July 16th 2018

The design team have been up to a lot the past month. Weekly meetings have continued at:

Ticket triage Monday’s from 16.30-17.00 UTC
Weekly Meeting on Wednesday’s from 17.00-18.00 UTC

The weekly meeting agenda and meeting notes are published on our team page for more detailed insights into our activity.

As a team we are starting to focus on bigger projects for 1-2 months, the focus right now is on-boarding.

Points of note


This month triage has focused both on the UI/UX and also meta. The team spent 2 weeks on meta triage clearing the backlog.


Theme Review update for July 16, 2018


  • 118 new tickets are waiting for review.
    • 33 tickets are older than 4 weeks
    • 70 tickets are older than 2 weeks
    • 91 tickets are older than 1 week
    • 110 tickets are older than 3 days
  • 19 tickets are assigned.
    • 17 tickets are older than 4 weeks
    • 18 tickets are older than 2 weeks
    • 19 tickets are older than 1 week
    • 19 tickets are older than 3 days
  • 0 are approved but are waiting to be made live.

In the past 7 days

  • 240 tickets were opened
  • 240 tickets were closed:
    • 208 tickets were made live.
      • 37 new Themes were made live.
      • 171 Theme updates were made live.
      • 0 more were approved but are waiting to be made live.
    • 30 tickets were not-approved.
    • 2 tickets were closed-newer-version-uploaded.

#themes, #trt

Plugin Review Team Status – 16 July 2018

Plugin Status Change Stats

  • Plugins requested : 166
  • Plugins rejected : 7
  • Plugins closed : 681
  • Plugins approved : 90

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending): 723
  • → (older than 7 days ago) : 651
  • → (2018-07-09 – 2018-07-16) : 52
  • → (new; not processed or replied to yet)* : 27
  • → (pending; replied to): 696

SupportPress Queue Stats

  • Total open tickets : 5
  • → (with no activity in last 7 days): 1
  • Within defined 7 day time window:
    • Total : 271
    • Closed : 267
    • Open : 4


Theme Review update – July 9, 2018


  • 104 new tickets are waiting for review.
    • 28 tickets are older than 4 weeks
    • 66 tickets are older than 2 weeks
    • 81 tickets are older than 1 week
    • 90 tickets are older than 3 days
  • 28 tickets are assigned.
    • 22 tickets are older than 4 weeks
    • 23 tickets are older than 2 weeks
    • 24 tickets are older than 1 week
    • 28 tickets are older than 3 days
  • 2 are approved but are waiting to be made live.

In the past 7 days

  • 290 tickets were opened
  • 294 tickets were closed:
    • 276 tickets were made live.
      • 42 new Themes were made live.
      • 234 Theme updates were made live.
      • 2 more were approved but are waiting to be made live.
    • 17 tickets were not-approved.
    • 1 tickets were closed-newer-version-uploaded.

#themes, #trt

Plugin Review Team Status – 09 July 2018

Plugin Status Change Stats

  • Plugins requested : 185
  • Plugins rejected : 14
  • Plugins closed : 257
    •   Author Request: 15
    •   Guideline Violation: 3
    •   Security Issue: 2
    •   Unused: 237
  • Plugins approved : 81

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 719
  • → (older than 7 days ago)** : 622
  • → (2018-07-02 – 2018-07-09) : 77
  • → (new; not processed or replied to yet)* : 20
  • → (pending; replied to)* : 699

SupportPress Queue Stats

  • Total open tickets* : 28
  • → (with no activity in last 7 days)** : 2
  • Within defined 7 day time window:
    • Total : 266
    • Closed : 263
    • Open : 3


Support Team Meeting Updates for July 5th

General announcements

Our Also Viewing script received an update this past week.

WordPress 4.9.6/7/8

As our meeting began, WordPress 4.9.7 rolled out as a security and maintenance release. This means the next version will be 4.9.8, and is still tentatively scheduled for July 31st.

The 4.9.8 release will primarily focus on the Try Gutenberg callout.

Feedback will happen through a feedback form, of course support is likely to end on the forums and various other support outlets all over. In light of this we’ll see what we can do to improve our forum presence for the period following this release.

Checking in with international liaisons

The RussianItalianSwedishBrazilianGermanSerbianDutchUrdu and Greek communities were present for our chat, to help spread the good word of support wide and far!


Community Team Chats – June 21 2018

The Community Team meets twice a month, first and third Thursday, at two different times to cover different timezones.

Agenda and Slack logs from June 21st: 11:00 UTC and 20:00 UTC

Deputy check-in

All good: deputies were either busy attending WordCamp Europe or busy keeping the team running behind the scenes if they didn’t attend.

P2 posts needing feedback/action

Proposal: how to use this blog for discussions and task management

We had a discussione about to make our blog posts more effective so at a first glance people can know what is it about: announcements/needs feedback/ideas, etc…

Call for volunteers: Contributor Drives Document

Angela Jin is putting together some documentation for small scale contributor drive events for individual Make WordPress teams. We discussed the terminology but we still need someone to commit to move forward with this initiative.

Highlighted posts for all deputies

Call for volunteers: the Core team is looking for new release leads

The Core team asked all team reps to share the word, hopefully some Community team members will raise their hand to lead a release (the next one planned or in the future).

Recap of the community team efforts at WordCamp Europe Contributor day

Despite the lack of Wi-Fi we had some fruitful discussions amongst us. We posted a recap of what we did and if someone has additional documentation to post, please add it to the comments.

Announcement: Japanese Meetup Group Migration Roadmap

The Japanese community is closing down WordBench, the central hub they used for years. We expect a wave of Meetup applications from Japan.

Open Floor

WCEU had a few new feature that were appreciated:

  • a print on-demand badge printer
  • sponsor had a scanner for attendees badges
  • attendees could opt-in for emails from sponsors during the ticket registration process

WCUS organisers will check out if some of them can be iterated in Nashville.