Team Lead Interest Post

In March, I shared a post outlining a new concept of team leadership, but then I was asked to coordinate a major release which took up most of my attention. Today, I’m picking right up where I left off.

I want to be sure the process is as open and clear as possible, so I’d like to continue with this plan:

  1. Post an open call for people interested in learning more about team leadership (that’s this post!).
  2. Send interested people the team lead training + quizzes.
  3. Host group orientations with people who pass the quizzes.
  4. Identify team leads (and immediate future leads) from there.

The Team Lead Training Materials

Methodology

There are five sets of training modules, compiled by contributors from the Global Community Team. Each module consists of existing content from project handbooks, plus some added “best practices”.

There was a closed pre-alpha review from Andrea Middleton, Sarah Semark, Tammie Lister, and me. There was an alpha review from current team reps, team reps in training, and former team reps. This marks the start of the public call for comment.

Materials for Review

Once all the feedback on these materials has been added, they will then become training modules similar to those available to people wanting to become Community Deputies.

Share your feedback!

These docs will be open for about two weeks. Then I’ll combine and refine the feedback, and start moving the documents into training modules.

I have two requests for you, dear WordPress Contributors:

  1. If you want to learn more about becoming a team lead, please leave a comment below with the team you currently participate in and which team you’d like to help lead.
  2. Please leave any feedback you might have on the training itself in the comments of the documents above.

#leadership #training

Plugin Review Team – 17 June 2019

Plugin Status Change Stats

  • Plugins requested : 174
  • Plugins rejected : 7
  • Plugins closed : 41
  • Plugins approved : 101

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 651
  • → (older than 7 days ago)** : 581
  • → (2019-06-10 – 2019-06-17) : 57
  • → (new; not processed or replied to yet)* : 10
  • → (pending; replied to)* : 641

Help Scout Queue Stats

  • Total Conversations: 396
  • Closed Conversations: 359
  • New Conversations: 305
  • Messages Received: 477
  • Customers: 288
  • Customers Helped: 275
  • Conversations per Day: 49
  • Replies per Day: 64
  • Busiest Day: Thursday

#plugins

Theme Review update for June 17, 2019

Currently

  • 81 new tickets are waiting for review.
    • 5 tickets are older than 4 weeks
    • 40 tickets are older than 2 weeks
    • 56 tickets are older than 1 week
    • 74 tickets are older than 3 days
  • 43 tickets are assigned.
    • 40 tickets are older than 4 weeks
    • 45 tickets are older than 2 weeks
    • 46 tickets are older than 1 week
    • 46 tickets are older than 3 days
  • 29 are approved but are waiting to be made live.

In the past 7 days

  • 251 tickets were opened
  • 274 tickets were closed:
    • 243 tickets were made live.
      • 32 new Themes were made live.
      • 211 Theme updates were made live.
      • 11 more were approved but are waiting to be made live.
    • 27 tickets were not-approved.
    • 4 tickets were closed-newer-version-uploaded.

#themes, #trt

Plugin Review Team Status: 10 June 2019

A day late due to Real Life.

Plugin Status Change Stats

  • Plugins requested : 175
  • Plugins rejected : 5
  • Plugins closed : 9
  • Plugins approved : 79

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending) : 685
  • → (older than 7 days ago) : 571
  • → (2019-06-03 – 2019-06-10) : 69
  • → (new; not processed or replied to yet) : 61
  • → (pending; replied to) : 624

Help Scout Queue Stats

  • Total Conversations: 207
  • Closed Conversations: 136
  • New Conversations: 139
  • Messages Received: 425
  • Customers: 184
  • Customers Helped: 157
  • Conversations per Day: 25
  • Replies per Day: 38
  • Busiest Day: Friday

#plugins

Theme Review update for June 10, 2019

Currently

  • 90 new tickets are waiting for review.
    • 13 tickets are older than 4 weeks
    • 50 tickets are older than 2 weeks
    • 71 tickets are older than 1 week
    • 81 tickets are older than 3 days
  • 37 tickets are assigned.
    • 36 tickets are older than 4 weeks
    • 36 tickets are older than 2 weeks
    • 37 tickets are older than 1 week
    • 38 tickets are older than 3 days
  • 36 are approved but are waiting to be made live.

In the past 7 days

  • 248 tickets were opened
  • 292 tickets were closed:
    • 241 tickets were made live.
      • 34 new Themes were made live.
      • 207 Theme updates were made live.
      • 10 more were approved but are waiting to be made live.
    • 43 tickets were not-approved.
    • 8 tickets were closed-newer-version-uploaded.

#themes, #trt

June 6th Support Team Meeting Summary

First up, our weekly call to see if there’s anyone new around who’d like to help lead the support group at WordCamp Europe during their Contributor Day (https://2019.europe.wordcamp.org/contributor-day/).

It’s a great way to start getting more involved, the tasks are mainly helping get new folks situated and familiarized with the tools we use and how to navigate the places we help users. Feel free to send @clorith a DM if this sounds like it might be interesting, or you just want more details.

On the note of leadership, if that’s something you’re interested in, we’re looking to do some leadership training within the WordPress community, we’re currently taking input on the documentation and processes, and judging interest, you can find more about that at https://make.wordpress.org/updates/2019/06/03/team-lead-interest-post/

Checking in with international liaisons

Members from our Swedish, Russian, Dutch, Italian, Indian, Spanish and Greek communities were present for this weeks chats.

Open floor

Awhile back there was talk of a support appreciation day or something of the sort. Did that ever go anywhere outside of the idea phase?

Just an idea phase for now, although it’s been mentioned a few times since and if anyone wants to help put together a plan here, the support team is looking for volunteers. A Google Docs has been made public to help with collaboration on this.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Design Team Update – June 7th

The design team continues to meet every week and have two triages, core/meta and Gutenberg.

Meeting notes:

Gutenberg phase 2 design weekly update posts:

Points of note:

  • There’s a plan to run a usability testing table for Gutenberg at WCEU. Read about the plans and sign up to get involved.
  • Those attending WCEU have a plan for the contribution day for design including lots of different tasks if you are there come join us!
  • Work continues on the Figma library organization.

Other links:

#design

Mobile Team Update – June 4th

WordPress iOS and Android version 12.5 will be available for testing later today. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • Block Editor: Quote block support, UI for invalid blocks, nested list creation, and regression fixes.
  • Offline Support: Offline Posting is seeing steady progress in both platforms with incremental improvements on every release.
  • Infrastructure: More progress on the UI testing project, improvements on Gutenberg UI to make it more testable, finished implementing network mocking for both platforms.

#mobile

Theme Review update for June 3, 2019

Currently

  • 95 new tickets are waiting for review.
    • 13 tickets are older than 4 weeks
    • 45 tickets are older than 2 weeks
    • 66 tickets are older than 1 week
    • 82 tickets are older than 3 days
  • 53 tickets are assigned.
    • 47 tickets are older than 4 weeks
    • 53 tickets are older than 2 weeks
    • 53 tickets are older than 1 week
    • 53 tickets are older than 3 days
  • 34 are approved but are waiting to be made live.

In the past 7 days

  • 218 tickets were opened
  • 246 tickets were closed:
    • 209 tickets were made live.
      • 35 new Themes were made live.
      • 174 Theme updates were made live.
      • 9 more were approved but are waiting to be made live.
    • 26 tickets were not-approved.
    • 11 tickets were closed-newer-version-uploaded.

#themes, #trt

Plugin Review Team Status: 03 June 2019

There are roughly 400 bounced emails left to process before we can call that done. Each bounce is checked to see if it was a temporary or permanent error. Then we check if the email was that of the owner of the plugin or just a committer. Committers are removed, but if it’s the owner, the plugin is closed.

Please note: If your email bounced, we’re not going to email you that the plugin was closed. It would just bounce again.

Plugin Status Change Stats

  • Plugins requested : 178
  • Plugins rejected : 11
  • Plugins closed : 87
  • Plugins approved : 82

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending) : 637
  • → (older than 7 days ago) : 551
  • → (2019-05-27 – 2019-06-03) : 61
  • → (new; not processed or replied to yet) : 28
  • → (pending; replied to) : 609

Help Scout Queue Stats

  • Total Conversations: 373
  • Closed Conversations: 291
  • New Conversations: 208
  • Messages Received: 459
  • Customers: 279
  • Customers Helped: 233
  • Conversations per Day: 46
  • Replies per Day: 56
  • Busiest Day: Wednesday

#plugins