December 5th Support Team Meeting Summary

We had a short and quiet meeting this week, folks are busy preparing for holidays and such, so this isn’t a surprise at all 🙂

Announcments

WordPress 5.3.1-RC1 is scheduled for this week, on December 11th.

Checking in with international liaisons

Members from some of our international parts of the community, including Russia, Italy, India, Brazil, and Sweden, were available during this weeks meeting.

Open floor

Slowness on the forums

A question about the bbPress update, and current slowness on the forums was brought up.

The current slowdown on the forums is relating to missing caching for certain actions. This is notably the case when moderators perform certain tasks, like approving pending posts, or when users post replies to topics.

The bbPress team are aware of the issues, and will be looking into this.

HelpHub role assignments

There’s currently a limitation in HelpHub, which means it’s not possible to add a HelpHub editor or manager to someone who has not previously participated in the forums in some way.

A ticket, #meta-4890, was made for this and can be watched for future updates on the matter.

#support

Plugin Review Team – 09 Dec 2019

Plugin Status Change Stats

  • Plugins requested : 184 
  • Plugins rejected : 4
  • Plugins closed : 79
  • Plugins approved : 93

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 714
  • → (older than 7 days ago)** : 624
  • → (2019-12-02 – 2019-12-09) : 73
  • → (new; not processed or replied to yet)* : 14
  • → (pending; replied to)* : 700

HelpScout Stats

  • Total Conversations: 346
  • New Conversations: 264
  • Customers: 272
  • Conversations per Day: 43
  • Busiest Day: Tuesday
  • Email Conversations: 264
  • Messages Received: 418
  • Replies Sent: 534
  • Emails Created: 193
  • Resolved: 165
  • Resolved on First Reply: 25%
  • Customers Helped: 270
  • Replies per Day: 38
  • Closed: 281

#plugins

Design team update December 6th

Lots of great things happened this week in the design team.

Meetings and triage

On Wednesday the design team met at the usual time of 19:00 UTC. Monday and Tuesday saw triages run also in #design.

Calls for involvement

Here are some calls for involvement for the design team:

Posts to catch up on

If you are having a WordCamp that has a design contribution table, please reach out in #design so you can be added in future updates.

#design

Mobile Team Update – December 3rd

WordPress iOS and Android version 13.8 will be available for testing later today. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • Block Editor: We landed full-screen image preview on iOS too, and enabled the video block settings.
  • Full Site Editing: We made the Spacer block available to the public! The 1st iteration of the Gallery block is almost done and have made good progress on the Group and Button blocks.
  • Other Projects: Focused on crashing some bugs on Android and iOS, like this fix for fast-scrolling on the Posts List, and this fix for UIDocumentMenuViewController crash.
  • Infrastructure: Tooling improvements and wrangled the upgrade to Xcode 11.2.1.

#mobile

Plugin Review Team Status: 2 December 2019

Plugin Status Change Stats

  • Plugins requested : 150 
  • Plugins rejected : 5
  • Plugins closed : 90
  • Plugins approved : 54

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 697
  • → (older than 7 days ago)** : 599
  • → (2019-11-11 – 2019-11-18) : 82
  • → (new; not processed or replied to yet)* : 48
  • → (pending; replied to)* : 649

HelpScout Stats

All Channels

  • Total Conversations: 340 (+8%)
  • New Conversations: 264 (+5%)
  • Customers: 275 (-4%)
  • Conversations per Day: 42 (+8%)
  • Busiest Day: Monday

Email

  • Email Conversations: 264 (+5%)
  • Messages Received: 479 (+15%)
  • Replies Sent: 504 (+1%)
  • Emails Created: 154 (+0.7%)
  • Resolved: 161 (-13%)
  • Resolved on First Reply: 27% (-5%)

Company

  • Customers Helped: 258 (-9%)
  • Replies per Day: 38 (+5%)
  • Closed: 284 (+12%)

#plugins

Plugin Review Team Status: 25 November 2019

Plugin Status Change Stats

  • Plugins requested : 176 
  • Plugins rejected : 48
  • Plugins closed : 52
  • Plugins approved : 85

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 689 
  • → (older than 7 days ago)** : 607
  • → (2019-11-11 – 2019-11-18) : 66
  • → (new; not processed or replied to yet)* : 17
  • → (pending; replied to)* : 672

HelpScout Stats

  • Total Conversations: 315 (-0.3%)
  • New Conversations: 252 (+13%)
  • Customers: 285 (+3%)
  • Conversations per Day: 39 (+0%)
  • Busiest Day: Monday
  • Email Conversations: 252 (+13%)
  • Messages Received: 415 (+14%)
  • Replies Sent: 498 (+14%)
  • Emails Created: 153 (+20%)
  • Resolved: 195 (+8%)
  • Resolved on First Reply: 31% (-1%)
  • Customers Helped: 283 (+8%)
  • Replies per Day: 36 (+13%)
  • Closed: 280 (+17%)

#plugins

Community team update – 07-11-2019

Sorry for the late posting, I have had issues with w.org proxy which has prevented me from pulling some numbers.

The Community Team meets twice a month, first and third Thursday, at two different times to cover different timezones:

Deputy updates

As usual, Community Team members are busy doing their job. No blockers, but a lot for things to do. Even small contributions from existing deputies are much appreciated and we warmly welcome all new contributors interested in becoming deputy!

Ongoing discussions

Discussion: How do we improve how we collect feedback from Meetup groups?
Every year, we distribute a survey to members of official WordPress meetup groups to gather statistics about the program as well as individual groups, in order to help improve the program. Since we’ve started distributing the Meetup annual survey in 2014, we haven’t seen a very high response rate. We could do much more than improve the questions on the survey.

Update: Contributor Orientation Tool
WordCamp Europe 2019 organising team presented new tool that we’ve been developing to help new contributors select the make team they wish to contribute to – Contributor Orientation Tool. The tool was built as a prototype. As WordCamp Europe 2020 organising team is back to work, we are continuing our work on Contributor Orientation Tool as well.

Proposal Update: Speaker Feedback Tool
We recently posted a proposal for a speaker feedback tool to be baked into WordCamp sites. The proposal included some ideas and mockups, with a call for feedback, suggestions and questions. Based on the feedback from that post, we have some more refined mockups to share. In addition to that, we are looking for input on the data storage method.

Additional posts worth highlighting

Numbers

+make.wordpress.org/community

#community-team

Design team update November 22nd

Lots of great conversations, triage and designing happened this week. WC Milano is right now as this is posted having a contribution day and a design table 🖐🏻

This week also saw some iterations on the make/design site. There is a new section for focuses and now you can find the following:

The sidebar also saw some refreshes with a new section calling out topics of interest, for example, design systems.

Meetings and triage

On Wednesday the design team met at the usual time of 19:00 UTC. Monday and Tuesday saw triages run also in #design.

Calls for involvement

Here are some calls for involvement for the design team:

Posts this week

If you are having a WordCamp that has a design contribution table, please reach out in #design so you can be added in future updates.

#design

Mobile Team Update – November 19th

WordPress iOS and Android version 13.7 will be available for testing later today. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • Block Editor: We added alignment options in paragraphs, block and Pexels support on iOS, fullscreen image preview on Android, and made improvements to unsupported blocks.
  • Full Site Editing: Spacer block is ready for shipping. Alignment options made available on Media & Text. Gallery, Group, and SPTs are in progress.
  • Other Projects: Work on dark mode continues for Android. We’re making progress on the Media Editing and Post Logic Improvements projects.
  • Infrastructure: Improvements to Sentry crash reporting.

#mobile

Plugin Review Team: 18 Nov 2019

Plugin Status Change Stats

  • Plugins requested : 168
  • Plugins rejected : 17
  • Plugins closed : 27
  • Plugins approved : 69

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 700
  • → (older than 7 days ago)** : 616
  • → (2019-11-11 – 2019-11-18) : 72
  • → (new; not processed or replied to yet)* : 9
  • → (pending; replied to)* : 691

HelpScout Stats

  • Total Conversations: 317 (+4%)
  • New Conversations: 225 (+6%)
  • Messages Received: 365 (+11%)
  • Customers: 278 (+1%)
  • Conversations per Day: 39 (+3%)
  • Busiest Day: Friday
  • Replies Sent: 437 (+3%)
  • Resolved on First Reply: 31% (+2%)
  • Resolved: 193 (+31%)
  • Resolution Time: 4d 7h (+21%)
  • Customers Helped: 261 (+5%)
  • Replies per Day: 62 (+3%)
  • Closed: 265 (+24%)

#plugins