Support Team Meeting Updates for June 21st

General announcements

Our international support admins (not moderators) are now able to move topics between plugin/theme support forums. This does not mean we can (or should) move reviews though, and is limited to administrators as we do not see it as a frequent need.

If you’ve ever had that feeling of wanting to lead a WordPress release, now might be the time! The core team is looking for volunteers who are interested in helping lead upcoming minor releases, so please join the #core channel if this sounds interesting. You may also reach out to @jeffpaul in a direct message if you aren’t certain and wish to start the process privately.

WordPress 4.9.6

No new issues to report this week either.

To reduce the summary noise, moving forward we’ll only cover the latest WordPress version if there are new issues to report, or if there’s no issues but it’s a short time after a new release of WordPress.

Checking in with international liaisons

We had members from the SwedishRussianItalianHindiGreekBrazilianPakistani and German communities during this weeks meeting, a fantastic presence! Things seem to be going well, and hopefully we’re reaching more support related volunteers as time goes on.

Open floor

HelpHub migrations are going well, the underlying code has been merged, and the content it self is scheduled to be migrated in some time this week. Once this is done relevant Codex articles will be redirected, and we will make an announcement about its availability.

Once HelpHub lands, we’ll provide handbook articles its use, and how rosetta sites can take advantage of it as well.

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Accessibility Team Update – June 20th 2018

Items we work(ed) on:

And further: Change in the WP accessibility team meetings time/day

So the new day will be Monday.

  • bug scrub at 14 UTC
  • team meeting at 15 UTC

Starting Monday June 25th.

Community Team Chats – June 7th 2018

The Community Team meets twice a month, first and third Thursday, at two different times to cover different timezones.

Agenda and Slack logs from June 7th: 11:00 UTC and 20:00 UTC

Deputy check-in

All systems go. The team is always busy and trying their best to help our global community to move forward! We need as much help as possible from deputies with meetup vettings since we have a backlog in HelpScout. This seem to be a permanent situation more or less and we have to find ways to get more deputies onboard.

Proposals/Discussions/Help needed

Discussion: Changes to WordCamp attendee life-threatening allergy and special accommodations notifications

Few weeks ago we added some mandatory fields in CampTix, the plugin we use to sell WordCamp tickets. They come with a workflow of notifications and the discussion is around the number of emails we send and how they are sent. This is an ongoing project, since other proposed changes have also came up in the comments.

Discussion: Best Practices with Community Data

Following the changes to the WordPress.org privacy policy, our organizer handbooks should also be updated with best practices and recommendations. We are collecting feedback about:

  1. What challenges have you faced in keeping the community’s personal data safe?
  2. What concerns you about your role as someone who safeguards/handles the community’s personal data?

I am sure some of this blog readers are also WordCamp organisers, so please comment even if you see it’s past the deadline 😉

Meetup Organizers Roundtables Part II: Conclusions And The Next steps

Following the previous recap of the experiment, this post mostly addresses the question: how to move forward with the roundtables. We need more people involved in this initiative and we will do more recruitment efforts in Belgrade, during WCEU.

Feedback requested: Additional changes to WordCamp tickets and registration

The post addresses two ideas:

  • Make the Attendees Page Opt-In: when you purchase a WordCamp ticket, you are listed in the the /attendees page. Should we make this opt-in? Opt-out? No changes?
  • Add a Special Ticket Type for Live Stream: more events offer Live Stream tickets and some CampTix fields are not relevant for this kinf of tickets.

We are collecting ideas and then the team will work on patches.

Open Floor

Open floor brought up an interesting discussion about localising some of the material we have for deputies to run orientations and replies in HelpScout. The consensus is that we encourage local communities to communicate in their own language to get more people involved for whom English could be a barrier.

We are also happy to announce that the WordPress Spanish Community has won a national prize of the Open Awards to the best FOSS community

#community, #community-team

Community Team Chats – May 17th 2018

The Community Team meets twice a month, first and third Thursday, at two different times to cover different timezones.

Agenda and Slack logs from May 17th: 11:00 UTC and 20:00 UTC

Deputy check-in

All systems go. The team is always busy and trying their best to help our global community to move forward! We need as much help as possible from deputies with meetup vettings since we have a backlog in HelpScout. This seem to be a permanent situation more or less and we have to find ways to get more deputies onboard.

Proposals/Discussions/Help needed

We had quite a light agenda this time, we mainly highlighted posts so team members could take the time to check out the blog.

We have one project that needs help to continue thriving:

Meetup Organisers Roundtable

In March a group of team members ran a series of online events: roundtables with meetup organisers that discussed topics that come up regularly in the community-events channel and in person meetings.

The organisers need some help to make the videos even more useful:

  • Edit the audio-transcription
  • Add captions to WordPressTV.
  • Summarize the video chats for blog posts

We are looking for volunteers to work on this, if you can help it will be greatly appreciated.

Open Floor

Open floor brought the proposal to put together a list of resources for Community events about Gutenberg so people can be informed about it. So far no action has been taken in this direction but it’s something that we will keep in mind for the near future.

#community, #community-team

Community Team Chats – May 3rd 2018

The Community Team meets twice a month, first and third Thursday, at two different times to cover different timezones.

Agenda and Slack logs from May 3rd: 11:00 UTC and 20:00 UTC

Deputy check-in

All good with the team, there are quite few applications for WordCamps and Meetups and everyone is invited to spend some time in HelpScout to help with triaging, vetting, orienting, replying to different requests.

Proposals/Discussions/Help needed

WordCamp Europe 2018 – Community Team Plans

What should we work on while we are in Belgrade? Time to brainstorm!

Call for Moderators: WP15 needs your help!

In order to keep the WP15 social media stream family friendly, we need the help of some moderators. A lot of people came through, so thank you everyone!

Discussion: should Community Self-Training be mandatory?

The Community team worked on a series of self-training modules and quizzes. We ask new Community organisers to go through those more and more, but right now we don’t have the resources to grade all of them if they are made mandatory. Some people proposed to turn the quizzes in multiples choice questions instead of open questions to save time in the grading, but that would require a complete re-write of the modules.

The evening chat especially expanded on the initial topic and discussed the fact we could work more “mission & values” content into orientations, so people will be aware and aligned with those.

We haven’t reached a conclusion, but some good ideas came out of the discussions and they will be recapped in the post itself.

#community, #community-team

Support Team Meeting Updates for June 14th

Slightly delayed due to WCEU travels, but here we go!

 

General announcements

There’s a call for release leads in WordPress Core, if you’ve ever been interested in helping lead a minor release (for example the upcoming 4.9.7), please join the core weekly chat in #core.

WordPress 4.9.6 Status

There’s no new whoopsies discovered in 4.9.6 that warrant immediate attention, or isn’t already being tracked on trac!

Checking in with international liaisons

Representatives from the GermanRussianSpanishBrazilianItalian and Swedishcommunities helped keep us up to date on their own locales this week, even from WordCamp Europe!

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Mobile Team Update – June 19th

WordPress iOS and Android version 10.3 have been released for beta testing.
Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

We devoted over a week to work on small improvements and bug fixes, more notably:

We also completed GIF support in iOS, and got Aztec-Gutenberg compatibility to a really good place, with only minor issues remaining.

#mobile

Plugin Team – 18 June 2018

Plugin Status Change Stats

  • Plugins requested : 188
  • Plugins rejected : 13
  • Plugins closed : 631
  • Plugins approved : 91

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending) : 737
  • → (older than 7 days ago): 647
  • → (2018-06-11 – 2018-06-18) : 75
  • → (new; not processed or replied to yet) : 15
  • → (pending; replied to): 722

SupportPress Queue Stats

  • Total open tickets : 30
  • → (with no activity in last 7 days) : 2
  • Within defined 7 day time window:
    • Total : 264
    • Closed : 262
    • Open : 2

#plugins

X-post: Recap of the community team efforts at WordCamp Europe Contributor day.

X-comment from +make.wordpress.org/community: Comment on Recap of the community team efforts at WordCamp Europe Contributor day.

Marketing Team Update – June 15, 2018

Contributor Day WCEUThis was a big week for the Marketing Team as we had Contributor Day at WordCamp Europe. It was a successful day, despite technical challenges. We’re most proud of the onboarding process which has reduced that time from 4 hours to less than one hour.

Pausing during the work and watching people speak to one another with eye contact and smiles made my heart full. This kind of conversation develops psychological safety which is important for any team to do well — especially volunteer teams who communicate in Slack in different time zones.

WCEU Wins

1. Eight new contributors.
2. Returning contributors.
3. Working with the Privacy Team to create marketing copy for buy-in with the US market.
4. Writing case studies for the Marketing Blog.
5. Brainstorming on content in person which develops better working relationships.
6. Bridging gaps with community and accessibility, specifically interpretation for Deaf and hard of hearing.
7. Analog brainstorm on marketing copy differentiating dot com and org with an agreed-upon neutrality.
8. Working with accessibility team on copy for all the handbooks that defers to them.
9. And, of course, meeting our friends in person.

Our notes from our June 6 meeting are here.

Latest Stats

The top post from last week continues to be the jargon glossary. Since Contributor Day was yesterday, it’s not surprising that the top posts were onboarding-related.

Marketing Blog Stats Period Ending 6/15/18

Marketing Blog Stats Period Ending 6/15/18

We’re Here for You

If your team would like strategic advice or copywriting, please ping either me (@gidgey on Slack) or @mcdwayne. We’ll set up a Trello card and get to work.

 

 

#marketing-team