January 16th Support Team Meeting Summary

Read the meeting transcript in the Slack archives. (A Slack account is required)

General announcements

We’ve changed up the agenda post (and summary!) to give it a little bit of color and fun.

That was a side-effect, the primary focus of the new approach is to make the agenda post more accessible to potential new users, by being more detailed about agenda items we remove the veil of mystery.

Goals for 2020

Better recruitment is a recurring theme, even across rosetta sites, how this will happen isn’t fully fleshed out yet, but there are exciting ideas being shared and if anything comes to fruition it will be shared in depth.

Look to onboard more people familiar with the new block editor, this is an area which is lacking as very few individuals have experience with it that go deep enough for support related tasks.

The idea of a support day, much like the already established translators and accessibility days was brought up as a potential goal to achieve for the year.

Many of the rosetta sites have also set translations of the support handbooks or HelpHub as their goals for the year, which should be exciting!

Checking in with international liaisons

Members of the support community from the Netherlands, Italy, Russia, Bangladesh and Spain took part and helped us flesh out some goals moving forward.

#support

Plugin Review Team Updates: 20 Jan 2020

Plugin Status Change Stats

  • Plugins requested : 141
  • Plugins rejected : 15
  • Plugins closed : 12
  • Plugins approved : 42

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 738
  • → (older than 7 days ago)** : 650
  • → (2020-01-13 – 2020-01-20) : 73
  • → (new; not processed or replied to yet)* : 35
  • → (pending; replied to)* : 703

HelpScout Stats

  • Total Conversations: 261
  • New Conversations: 184
  • Customers: 236
  • Conversations per Day: 32
  • Busiest Day: Friday
  • Email Conversations: 184
  • Messages Received: 314
  • Replies Sent: 348
  • Emails Created: 110
  • Resolved: 121
  • Resolved on First Reply: 34%
  • Customers Helped: 216
  • Replies per Day: 26
  • Closed: 194

#plugins

Design team update 17th January

Meetings and triage

On Wednesday the design team met at the usual time of 19:00 UTC. Monday and Tuesday saw triages run also in #design.

Calls for involvement

Here are some calls for involvement for the design team:

  • Gutenberg continues to need people to give feedback and create designs.
  • Volunteers are also wanted for people to run triages. You will be taught how to do this so you don’t need any experience. Just raise your virtual hand in #design on Slack.

If you are having a WordCamp that has a design contribution table, please reach out in #design so you can be added in future updates.

#design

Mobile Team Update – January 14th

WordPress iOS and Android version 14.0 is available for testing. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • Block Editor: Fixes for issues with images, image placeholders, and undo.
  • Full Site Editing: Delivered some bug fixes, made progress on Gallery upload, Button block, Shortcode block, and Starter Page Templates.
  • Other Projects: Information Architecture improvements to the Me and Create menu items coming soon, made more progress on dark mode for Android (My Sites nearly complete), improved previews on iOS.
  • Infrastructure: Improvements to our build and development tooling.

#mobile

Plugin Review Team Updates: 13 Jan 2020

Plugin Status Change Stats

  • Plugins requested : 163
  • Plugins rejected : 7
  • Plugins closed : 14
  • Plugins approved : 67

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 725
  • → (older than 7 days ago)** : 636
  • → (2020-01-06 – 2020-01-13) : 66
  • → (new; not processed or replied to yet)* : 45
  • → (pending; replied to)* : 680

HelpScout Stats

  • Total Conversations: 263
  • New Conversations: 181
  • Customers: 232
  • Conversations per Day: 32
  • Busiest Day: Wednesday
  • Email Conversations: 181
  • Messages Received: 302
  • Replies Sent: 371
  • Emails Created: 111
  • Resolved: 158
  • Resolved on First Reply: 25%
  • Customers Helped: 222
  • Replies per Day: 26
  • Closed: 215

#plugins

January 9th Support Team Meeting Summary

General announcements

No particular announcements this week, as we’re coming off the holiday downtime, but a reminder of ongoing discussions relating to the validity of reviews and spam prevention. Watch for relevant meta tickets relating to this.

Checking in with international liaisons

Members from our international community took part this week, and we saw them joining from Russia, Sweden, Spain, Bengali and Greece. And yes, there is a new face in there, I love seeing new attendees, everyone is welcome, and we’re always interested in hearing how things are going outside of the international forums, it helps provide a broader understanding of our users, and encourages us to look at things from other perspectives.

Open floor

The pre-defined replies that are recorded in the support team handbook have gotten an update.

A remark on recurring issues relating to errors when saving posts was brought up, some discussion shows that this primarily happens to sites with WP_DEBUG enabled, as this makes the JSON response from the save-function become invalid when it contains error notices and similar, often caused by plugins or themes.

#support

Design team update January 10th

After a hiatus for the end of year break, the design team is back in full force. This week saw 2 triages and 1 meeting.

Meetings and triage

On Wednesday the design team met at the usual time of 19:00 UTC. Monday and Tuesday saw triages run also in #design.

Calls for involvement

Here are some calls for involvement for the design team:

  • Gutenberg continues to need people to give feedback and create designs.
  • Are you interested in being a notetaker for the team meetings? If so please leave a comment on last week’s notes or raise a hand in #design Slack.
  • Volunteers are also wanted for people to run triages. You will be taught how to do this so you don’t need any experience.

Posts to catch up on

If you are having a WordCamp that has a design contribution table, please reach out in #design so you can be added in future updates.

#design

Plugin Review Team: 06 January 2020

Last week we posted our 2019 insights.

Plugin Status Change Stats

  • Plugins requested : 141
  • Plugins rejected : 19
  • Plugins closed : 20
  • Plugins approved : 43 

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 726
  • → (older than 7 days ago)** : 632
  • → (2019-12-16 – 2019-12-23) : 75
  • → (new; not processed or replied to yet)* : 48
  • → (pending; replied to)* : 678

HelpScout Stats

  • Total Conversations: 219
  • New Conversations: 159
  • Customers: 196
  • Conversations per Day: 27
  • Busiest Day: Friday
  • Email Conversations: 159
  • Messages Received: 240
  • Replies Sent: 305
  • Emails Created: 101
  • Resolved: 116
  • Resolved on First Reply: 22%
  • Customers Helped: 182
  • Replies per Day: 23
  • Closed: 176

#plugins

Mobile Team Update – December 31st

WordPress iOS and Android version 13.9 is available for testing. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • Block Editor: The Image block received some fixes.
  • Full Site Editing: Completed the Group block development, progress on the Gallery block upload, and the Button block.
  • Other Projects: Adjustments to the Information Architecture project while continuing to introduce Dark Mode in more WP Android app screens. More progress on Media Edition, Voice Over and Post logic.
  • Infrastructure: More improvements to our build tooling and CI.

#mobile

Plugin Review Team: 30 December 2019

Plugin Status Change Stats

  • Plugins requested : 154
  • Plugins rejected : 10
  • Plugins closed : 20
  • Plugins approved : 54 

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 718
  • → (older than 7 days ago)** : 626
  • → (2019-12-16 – 2019-12-23) : 71
  • → (new; not processed or replied to yet)* : 44
  • → (pending; replied to)* : 674

HelpScout Stats

  • Total Conversations: 198
  • New Conversations: 135
  • Customers: 171
  • Conversations per Day: 24
  • Busiest Day: Thursday
  • Email Conversations: 135
  • Messages Received: 272
  • Replies Sent: 282
  • Emails Created: 76
  • Resolved: 118
  • Resolved on First Reply: 27%
  • Customers Helped: 162
  • Replies per Day: 19
  • Closed: 156

#plugins