Theme Review update for December 10, 2018

Currently

  • 149 new tickets are waiting for review.
    • 66 tickets are older than 4 weeks
    • 99 tickets are older than 2 weeks
    • 127 tickets are older than 1 week
    • 137 tickets are older than 3 days
  • 33 tickets are assigned.
    • 36 tickets are older than 4 weeks
    • 38 tickets are older than 2 weeks
    • 40 tickets are older than 1 week
    • 42 tickets are older than 3 days
  • 4 are approved but are waiting to be made live.

In the past 7 days

  • 355 tickets were opened
  • 376 tickets were closed:
    • 348 tickets were made live.
      • 41 new Themes were made live.
      • 307 Theme updates were made live.
      • 4 more were approved but are waiting to be made live.

#themes, #trt

Plugin Review Team Update – 10 Dec 2018

We’re going through adding new block plugins to the new block list. We’re also closing more emails that bounced. Please remember: Your email really does need to work.

Plugin Status Change Stats

  • Plugins requested : 164
  • Plugins rejected : 8
  • Plugins closed : 130
    •   Author Request: 22
    •   Guideline Violation: 104
    •   Security Issue: 3
    •   Unused: 1
  • Plugins approved : 72

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 656
  • → (older than 7 days ago)** : 568
  • → (2018-12-03 – 2018-12-10) : 66
  • → (new; not processed or replied to yet)* : 46
  • → (pending; replied to)* : 610

SupportPress Queue Stats

  • Total open tickets* : 23
  • → (with no activity in last 7 days)** : 2
  • Within defined 7 day time window:
    • Total : 451
    • Closed : 445
    • Open : 6

#plugins

Mobile Team Update – December 4th

WordPress iOS and Android version 11.4 were released for beta testing. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • Gutenberg mobile: Visual refinements and finishing touches for the developer preview, integration with both Android and iOS apps, undo/redo.
  • General bug fixing.

Theme Review update for December 3, 2018

Currently

  • 148 new tickets are waiting for review.
    • 75 tickets are older than 4 weeks
    • 94 tickets are older than 2 weeks
    • 115 tickets are older than 1 week
    • 135 tickets are older than 3 days
  • 43 tickets are assigned.
    • 39 tickets are older than 4 weeks
    • 41 tickets are older than 2 weeks
    • 45 tickets are older than 1 week
    • 47 tickets are older than 3 days
  • 6 are approved but are waiting to be made live.

In the past 7 days

  • 240 tickets were opened
  • 236 tickets were closed:
    • 202 tickets were made live.
      • 36 new Themes were made live.
      • 166 Theme updates were made live.
      • 4 more were approved but are waiting to be made live.
    • 32 tickets were not-approved.
    • 2 tickets were closed-newer-version-uploaded.

#themes, #trt

Plugin Review Team Status: 03 Dec 2018

As we near the end of the year, there are fewer plugins to review so we’re able to clear out some of the backlog. A high number of plugins were closed for bouncing emails, and we’re starting in on the plugins where people don’t reply to reviews.

As a reminder: please reply to your review, even if only to say you’ve changed your mind. We’d obviously rather you actually finish the review but we do understand.

Plugin Status Change Stats

  • Plugins requested : 145
  • Plugins rejected : 38
  • Plugins closed : 783
    •   Author Request: 6
    •   Guideline Violation: 770
    •   Security Issue: 2
    •   Unused: 5
  • Plugins approved : 92

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending) : 620
  • → (older than 7 days ago) : 551
  • → (2018-11-25 – 2018-12-02) : 42
  • → (new; not processed or replied to yet) : 22
  • → (pending; replied to) : 598

SupportPress Queue Stats

  • Total open tickets : 15
  • → (with no activity in last 7 days) : 0
  • Within defined 7 day time window:
    • Total : 346
    • Closed : 346

#plugins

November 29th Support Team Meeting Summary

General announcements

The plan is to launch HelpHub tomorrow, Friday November 30th. This has a slight impact on the support team, as it means the first page you are presented with when you look for support is HelpHub, instead of the list of forums that exist as of right now. This is to encourage self-help first, but it links to a proper list of forums as well for those who feel they didn’t find what they need. The original list of forums still exists as well, and can be found at https://wordpress.org/support/forums and looks like it does today.

The next volunteer orientation has now been scheduled, the details and times are available at 
https://make.wordpress.org/support/2018/11/new-volunteer-orientation-for-wp-support-contributors-dec-9/

In preparation of WordPress 5.0, we’ve now started working on the changes to the Master List that we put out with each release, the collaboration of which is taking place at https://make.wordpress.org/support/2018/11/support-master-list-for-wordpress-5-0/

During the Contributor Day at WordCamp US this year, we’ve been asked to join in discuss a proposal for making Lighthouse more WordPress aware. You can read more about that at https://make.wordpress.org/support/2018/11/wordpress-localized-lighthouse-audits/

Checking in with international liaisons

Our fantastic representatives from the Swedish, Serbian, Dutch, Urdu, Russian and German communities took part in todays chat and provided insights from their sides of things.

Open floor

The not a bug section of our Master List should have a section about how the new editing experience behaves, and questions that may come up from it, see the Google Docs sheet at https://docs.google.com/document/d/1XaARXrJBF9CQ0qNHHbDxvvlZTtyrG7b9scjuFFJll7E/edit#heading=h.vj8fogmps05y for more details.

A quick reminder that we don’t know when WordPress 5.0 lands, and should it be during your holiday periods, there are no obligations to stop by and help users, enjoy your time off!

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Plugin Review Team Update: 26 Nov 2018

Following a bit of a break, we’re cleaning up plugins with bounced emails again. We’re halfway through the first list (of three). Around 3000 email addresses blocked. Some of these people are being removed from plugins, but if they’re the owner (or sole developer) of a plugin, then we closed the plugin.

Please. Check your emails. Make sure they’re up to date.

Plugin Status Change Stats

  • Plugins requested : 153
  • Plugins rejected : 13
  • Plugins closed : 571
  • Plugins approved : 85

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 702
  • → (older than 7 days ago)** : 646
  • → (2018-11-19 – 2018-11-26) : 42
  • → (new; not processed or replied to yet)* : 14
  • → (pending; replied to)* : 688

SupportPress Queue Stats

  • Total open tickets* : 15
  • → (with no activity in last 7 days)** : 0
  • Within defined 7 day time window:
    • Total : 228
    • Closed : 226
    • Open : 2

#plugins

Theme Review update for November 26, 2018

Currently

  • 130 new tickets are waiting for review.
    • 71 tickets are older than 4 weeks
    • 90 tickets are older than 2 weeks
    • 102 tickets are older than 1 week
    • 117 tickets are older than 3 days
  • 49 tickets are assigned.
    • 48 tickets are older than 4 weeks
    • 51 tickets are older than 2 weeks
    • 52 tickets are older than 1 week
    • 52 tickets are older than 3 days
  • 7 are approved but are waiting to be made live.

In the past 7 days

  • 243 tickets were opened
  • 263 tickets were closed:
    • 225 tickets were made live.
      • 30 new Themes were made live.
      • 195 Theme updates were made live.
      • 5 more were approved but are waiting to be made live.
    • 37 tickets were not-approved.
    • 1 tickets were closed-newer-version-uploaded.

#themes, #trt

November 22nd Support Team Meeting Summary

General announcements

We’ll be putting a post for the 5.0 Master List to be prepared on make/support some time this week.
It will for the most part be much the same format as previous releases, but with a heavier focus on checking for JavaScript errors and conflicts due to the nature of the new editors dependence on it.

In other news, we will be holding another support volunteer orientation during the WCUS contributor day. Like previous iterations it will be pushed through slack, as link sharing and similar is easier that way. A make/support post will be filed for this as well, and non-attendees are also welcome to take part.

Checking in with international liaisons

Participants from Serbia, Russia, Sweden and Germany took part in this weeks slightly quiet chat (holidays!)

Open floor

We had some discussions about ways to encourage users to provide more initial information when creating support requests, and will be looking into improving the “yellow box of steps” that precedes the post boxes on the forums.

A quick summary on the WordPress 5.0 progression was also provided, as we’ve passed the Release Candidate deadline, we are not currently looking at a November 27th release. More details to follow as the release lead team publish it on make/core.

And finally, a reminder that it’s OK to not know everything, feel free to skip questions that you’re uncomfortable with/don’t feel like you know enough about. If you’re not happy answering a question, you are in no way required to take it on!

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Mobile Team Update – November 20th

WordPress iOS and Android version 11.3 were released for beta testing. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • More progress on the Gutenberg mobile apps integration.
  • We’ve made improvements to the editor for Gutenberg compatibility.
  • iOS: We’ve brought back support for YouTube and Vimeo embeds!
  • iOS: We’ve improved the accuracy of the character count when editing posts.
  • Bug fixing.