Tammie Lister 8:54 pm on October 17, 2019
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Design team update October 18th

These updates are moving to weekly, in an adjusted format. If anyone would like to see anything adjusted in these feel free to add a comment.

5.3

A great deal of time these past weeks have been involved in 5.3. Specifically, the design team have been focused on the about page, along with, accessibility improvements to color, contrast and media.

Gutenberg design

Each week there is an update about what is going on within Gutenberg. You can view past updates here:

Triage

Design has 2 weekly triages:

  • Monday 16:30 UTC core/meta design triage.
  • Tuesday 16:00 UTC Gutenberg design triage.

Weekly meetings

The design team meets every Wednesday. If you want to catch up on the notes you can here:

Proposals

  • WP design guide: There is a new style guide project which you can see the proposal for.
  • Typography scale: There is a new proposal about adding a typography scale, this will start by happening in components and then move out into the design experiments plugin.

Points of note

Here are some extra things that have happened in the past few weeks.

#design

Marius L. J. 5:56 pm on October 17, 2019
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October 17th Support Team Meeting Summary

General announcements

First up, the draft for the 5.3 Master List. I didn’t see any feedback on the make/support post on the preferred location for this, so I’ll go ahead with the GitHub as a start, with a make/forums post in addition pointing towards it (and letting folks who are not familiar or unable to use GitHub a place to participate). We’ll be using the shiny new Master List repository for this as well, so looking forward to that, and the post should go up some time tomorrow.

The core field guide isn’t released yet, which is a great asset when picking items to highlight or cover, so once that is out we’ll also be in a much better spot to filling out our own stuff.

Next on the agenda, some updates from the land of IRC.

The website that powers the WPBot IRC help bot has been updated and now also provides a handy REST API endpoint for the pre-defined replies that are commonly used on that platform.

Along with this, the bot it self was updated to use modern PHP, giving it a deeply sought after performance boost, and also allowing the log viewer connected to it to be updated in the same run.

WordPress 5.3 progression

For those keen-eyed individuals out there, you may have noticed that RC1 (Release Candidate 1) is available!

https://wordpress.org/news/2019/10/wordpress-5-3-release-candidate/ for those who’ve not yet seen it

As mentioned earlier, the field guide isn’t quite ready yet, but RC1 is when we start working on the Master List for the forums, and it’s roughly 1 month from release at this time, give or take a couple of days.

Checking in with international liaisons

Members from our community in Sweden, Russia, Portugal, Brazil and Italy were part of this weeks discussions, with some great conversations about our check-in process, and also with updates on the HelpHub rollout.

Speaking of HelpHub; Russia, Brazil and Italy have all been added to the HelpHub lists, and have started getting these populated in their respective languages, great work team!

We had a chat about our courtesy pings to named individuals, and although the meeting leader is not a fan of the /here command, it sounds like it might not be a bad idea in some scenarios.

In light of that, we will utilize it on our first meeting after a release, both to gauge the effect, but also broaden the reach as we try to gather information on how a release went and what we should be keeping an eye out for.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Mike Schroder 2:46 pm on October 16, 2019
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X-post: Hosting Meeting Notes: October 14, 2019

X-post from +make.wordpress.org/hosting: Hosting Meeting Notes: October 14, 2019

Ipstenu (Mika Epstein) 1:00 pm on October 14, 2019
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Plugin Review Team – 14 Oct 2019

Plugin Status Change Stats

  • Plugins requested : 137
  • Plugins rejected : 7
  • Plugins closed : 10
  • Plugins approved : 73

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 657
  • → (older than 7 days ago)** : 596
  • → (2019-10-07 – 2019-10-14) : 61
  • → (new; not processed or replied to yet)* : 0
  • → (pending; replied to)* : 657

Help Scout Queue Stats

  • Total Conversations: 284 (-7%)
  • New Conversations: 209 (-6%)
  • Messages Received: 335 (+7%)
  • Customers: 239 (-16%)
  • Conversations per Day: 35 (-8%)
  • Busiest Day: Tuesday
  • Replies Sent: 437 (+4%)
  • Resolved on First Reply: 22% (0%)
  • Resolved: 190 (+37%)
  • Resolution Time: 5d 13h (-6%)
  • Customers Helped: 236 (-16%)
  • Replies per Day: 62 (+4%)
  • Closed: 282 (+16%)

#plugins

Marius L. J. 6:04 pm on October 10, 2019
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October 10th Support Team Meeting Summary

General announcements

With WordPress 5.3 nearing, please keep thinking of Master List items, we will start working on this once WordPress 5.3-RC1 is released, and the field guide from core is posted.

In the meanwhile, the historical reference to Master Lists is being gathered at https://github.com/wporg-support/master-list, which will allow for easier referencing, especially relating to discussions around core auto updates of late.

Some interesting insights indicating the quality of plugins, themes and core it self have gone up massively, and we are seeing fewer and fewer issues with each release, when looking at the history of our Master Lists.

With WordCamp US nearing, a call for volunteers for the Support Desk (also known as the Happiness Bar) was put forth by @bethannon1

@sterndata is gathering information on what people would expect, and like to cover, at a contributor day in relation to support.

Feel free to reach out to either for information and idea-sharing!

WordPress 5.3 progression

WordPress 5.3 Beta3 was released this week, with Release Candidate 1 planned for October 15th. That’s not much time left to get things wrapped up, so if you can, please do help with testing.

Checking in with international liaisons

Members from our communities in Russia, Serbia, India, Netherlands, Brazil, Portugal, Sweden and Urdu were present during this weeks discussions.

We also had a quick chat about early release knowledge within the communities outside the deeper WordPress developer circles.

Open floor

A discussion should be had on how and when to re-evaluate flagged users (users marked by moderators so that their posts need manual approval before being visible to the general public).

We’ll also look to get some new pre-defined moderator replies written up about flagged users to explain what it is and why the individual was flagged.

Should we look into doing some tag cleanup on the forums? There’s almost 600 000 “unique” tags on the international forums at this time, many of which are watered down variations of others. Tags serve various purposes, and are useful, but they lose their effect when they’re this diversified.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

elibud 11:01 am on October 9, 2019
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Mobile Team Update – October 8th

WordPress iOS and Android version 13.4 will be available for testing later today. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • Block Editor: Added Support for the smaller heading levels.
  • Full Site Editing: Cross Platform style system first prototype completed. Progress made on InnerBlock UI enhancements. Media & Text is close to merge.
  • Offline Support: We have merged offline publishing to develop on Android and are wrapping up the last few issues in the project on iOS.
  • iOS 13 Updates: We continued to stabilize dark mode and we’re now mostly finished with that project.
  • Android: We continued working out the details of dark mode and semantic color. We are making improvements to the information architecture of the app.
  • Infrastructure: We are moving closer to iOS installable builds.

#mobile

Ipstenu (Mika Epstein) 6:05 pm on October 7, 2019
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Plugin Review Team – 07 Oct 2019

Plugin Status Change Stats

  • Plugins requested : 142
  • Plugins rejected : 86
  • Plugins closed : 16
  • Plugins approved : 61

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 650 
  • → (older than 7 days ago)** : 576
  • → (2019-09-16 – 2019-09-23) : 61
  • → (new; not processed or replied to yet)* : 16
  • → (pending; replied to)* : 634

Help Scout Queue Stats

  • Total Conversations: 305 (-46%)
  • New Conversations: 223 (-51%)
  • Messages Received: 313 (-31%)
  • Customers: 286 (-39%)
  • Conversations per Day: 38 (-46%)
  • Busiest Day: Wednesday
  • Replies Sent: 419 (-46%)
  • Resolved on First Reply: 21% (-1%)
  • Resolved: 151 (-31%)
  • Resolution Time: 6d 1h (+41%)
  • Customers Helped: 280 (-41%)
  • Replies per Day: 60 (461%)
  • Closed: 275 (-43%)

#plugins

Timi Wahalahti 7:44 am on October 4, 2019
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Community team update – 03-10-2019

The Community Team meets twice a month, first and third Thursday, at two different times to cover different timezones. This post covers two last meetings:

Deputy updates

Again as usual Community Team members are busy with helping community organizers around the world. We had a little too long queue on Meetup and WordCamp applications. The team organized two vetting sprints to shorten the queue and it achieved an empty Meetup queue on the later one!

Ongoing discussions

Proposal: Changes to application workflow for better communication
There is a proposal about how to communicate better with Meetup and WordCamp applicants. Now their applications can be (unfortunately) without any response or message from the Community team few weeks. Proposal is to create a HelpScout ticket automatically for every application and use HS workflows to send automatic notifications.

Proposal: Detect dormant Meetup groups and check with them automatically
Our Meetup program is growing fast. We had 575 active meetup groups in February 2018 and the latest number is 778. Some of those Meetups groups might be inactive or dormant for one reason or another. Community Team would like to help organizers and members of those Meetup groups to go forward and have regular meetups again. Currently we don’t have a very good tools to detect dormant groups and approach those. Proposal suggests automatic check for when the last meet up was held and semiautomatic communication process if that has been over six months ago.

Additional posts worth highlighting

Numbers

+make.wordpress.org/community

#community-team

Ipstenu (Mika Epstein) 6:25 pm on October 2, 2019
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Plugin Review Team Stats – 30 Sept 2019

Sorry for the delay. I meant to schedule this.

Plugin Status Change Stats

  • Plugins requested : 169
  • Plugins rejected : 13
  • Plugins closed : 249
  • Plugins approved : 80

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 740 
  • → (older than 7 days ago)** : 622
  • → (2019-09-16 – 2019-09-23) : 57
  • → (new; not processed or replied to yet)* : 54
  • → (pending; replied to)* : 686

Help Scout Queue Stats

  • Total Conversations: 491 (-10%)
  • New Conversations: 412 (-8%)
  • Messages Received: 415 (-23%)
  • Customers: 423 (+3%)
  • Conversations per Day: 61 (-9%)
  • Busiest Day: Wednesday
  • Replies Sent: 637 (-21%)
  • Resolved on First Reply: 22% (+0.4%)
  • Resolved: 167 (-35%)
  • Resolution Time: 4d 5h (+19%)
  • Customers Helped: 413 (-2%)
  • Replies per Day: 91 (-21%)
  • Closed: 423 (-11%)

#plugins

elibud 1:26 pm on September 24, 2019  

Mobile Team Update – September 24th

WordPress iOS and Android version 13.3 will be available for testing later today. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • Block Editor: Autosave posts implemented on Android, ~25% of posts are now published with the block editor! 
  • Full Site Editing: High level planning and Cross Platform work syncing session across teams. Progress made on InnerBlock UI enhancements.
  • Offline Support: We managed to resolve a media upload  issue that was blocking us from wrapping up Offline support.
  • iOS 13 Updates: We continue to make fixes and tweaks to Dark Mode.
  • Infrastructure: We now have installable builds for WordPress Android PRs.