February 21st Support Team Meeting Summary

General anouncements

The Health Check plugin is getting a visual overhaul with a new UI and UX. With this comes a noticeable amount of strings, both changes and new ones. In light of this there’s a ticket up for going through the various strings and states for them.

Once things are ready, we’ll also have the Accessibility Team look over it, this is especially important as parts of it are planned for inclusion in core.

WordPress 5.1

It’s release day! And unless something happens we will see WordPress 5.1 be released today.

As always, this means we will be following the proceedings in our Release Day Checklist, most importantly that we will keep channel banter to a minimum until over the weekend. This is done so that any issues that arise can be communicated clearly without being lost behind emoji and the likes.

A small set of users may be affected by a JS error in 5.1 as noted in #46280, the Hotfix Plugin has been updated to address this issue for now.

Checking in with international liaisons

Members of the Russian, Italian, Swedish, Dutch, Urdu, Serbian, Brazilian and Greek communities were present for this weeks chat to let us know things are progressing well for them.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Weekly Digest | Week 8

This is the first attempt at a high-level overview of work being done in the WordPress project. It was very hard to accomplish, and I’m not sure this is the right format/organization. Nothing about this format is set in stone, however, it’s a start! You can learn more about each of these teams at make.wordpress.org.

From the Development Teams

From the Design Teams

From the Community Teams

From the Operations Teams

Noteworthy Dates

  • Feb 21 – Targeted 5.1 release date
  • Mar 12 – Targeted 5.1.1 release date (if needed)
  • Apr 23 – Proposed 5.2 release date
  • May 11 – Global WordPress Translation Day 4

#weekly-digest

Plugin Review Team Status – 18 Feb 2019

The high number of plugin closures is due to high number of bounced emails. Please remember, bounced emails is the only time we don’t email to explain why a plugin was closed (for what are probably obvious reasons).

Plugin Status Change Stats

  • Plugins requested : 167
  • Plugins rejected : 10
  • Plugins closed : 480
  • Plugins approved : 74

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending): 636
  • → (older than 7 days ago): 552
  • → (2019-02-11 – 2019-02-18) : 57
  • → (new; not processed or replied to yet): 27
  • → (pending; replied to): 609

SupportPress Queue Stats

  • Total open tickets : 20
  • → (with no activity in last 7 days) : 1
  • Within defined 7 day time window:
    • Total : 463
    • Closed : 462
    • Open : 1

Theme Review update for February 18, 2019

Currently

  • 141 new tickets are waiting for review.
    • 73 tickets are older than 4 weeks
    • 95 tickets are older than 2 weeks
    • 110 tickets are older than 1 week
    • 121 tickets are older than 3 days
  • 43 tickets are assigned.
    • 38 tickets are older than 4 weeks
    • 40 tickets are older than 2 weeks
    • 44 tickets are older than 1 week
    • 45 tickets are older than 3 days
  • 13 are approved but are waiting to be made live.

In the past 7 days

  • 263 tickets were opened
  • 266 tickets were closed:
    • 223 tickets were made live.
      • 26 new Themes were made live.
      • 197 Theme updates were made live.
      • 10 more were approved but are waiting to be made live.
    • 37 tickets were not-approved.
    • 6 tickets were closed-newer-version-uploaded.

#themes, #trt

Design Team Update – February 15th

Here are the highlights from the last fortnight:

#design

February 14th Support Team Meeting Summary

Checking in with international liaisons

We had representatives from our Italian, Swedish, Dutch, Russia, Urdu and Brazilian communities. We had some discussions about the upcoming 5.1 release, and the Update PHP information page.

Open floor

WPBot, the IRC utility bot for WordPress support, got an infrastructure update this week, and also got given some automated moderation tasks to handle ongoing spam in the IRC chat.

The idea of a support appreciation day was also mentioned, so as not to lose track of it, as this is something we would still like to get going.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

February 7th Support Team Meeting Summary

Apologies for the tardiness, flu season was brutal, we’re back up and running now!

General announcements

Gutenberg 5.0 landed yesterday, and includes so many widgets as blocks! So if you’re excited about that, give it a spin, see how things are working and partake in improving on things that aren’t working as expected. Widgets as blocks are still experimental-sort of, after all.

Checking in with international liaisons

We had representation from Sweden, Italy, Netherlands and Russia during this weeks gathering.

Open floor

It’s hard to show appreciation for support volunteers, to help with this we’re looking at doing what many others have done, and having a special appreciation day, where we promote the giving of thanks to those that give of their own time. This will of course be an all year endeavor, but one day a year we’ll focus heavily on it to spread the word.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

January 31st Support Team Meeting Summary

Apologies for the tardiness, flu season was brutal, we’re back up and running now!

General announcements

Please help test the new WordPress 5.1 betas, the next version will include notices for users running out of date PHP version (versions lower than 5.6 at first).

Checking in with international liaisons

Members of the Swedish, Russian, Italian, Spanish, Greek, Hindi, Urdu and Dutch communities were present and giving updates on how things are going for them this past week.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Mobile Team Update – February 12th

WordPress iOS and Android version 11.8 will be available for testing later today. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • Gutenberg mobile: Media upload is in place, rotation optimization on Android, image links, some visual fixes. Second to last sprint before declaring v1.0! 
  • Android: Post Filters on the Post List view project started.
  • Offline Support: We are kicking off this project by improving the messaging for offline situations.
  • WordPress.org/mobile: We are working on a redesign for that page.

#mobile

Theme Review update for February 11, 2019

Currently

  • 143 new tickets are waiting for review.
    • 78 tickets are older than 4 weeks
    • 103 tickets are older than 2 weeks
    • 116 tickets are older than 1 week
    • 128 tickets are older than 3 days
  • 41 tickets are assigned.
    • 43 tickets are older than 4 weeks
    • 44 tickets are older than 2 weeks
    • 47 tickets are older than 1 week
    • 47 tickets are older than 3 days
  • 10 are approved but are waiting to be made live.

In the past 7 days

  • 269 tickets were opened
  • 290 tickets were closed:
    • 260 tickets were made live.
      • 43 new Themes were made live.
      • 217 Theme updates were made live.
      • 8 more were approved but are waiting to be made live.
    • 26 tickets were not-approved.
    • 4 tickets were closed-newer-version-uploaded.

#themes, #trt