Support team update – June 22nd

Announcements

  • @clorith was chosen as the new support representative by the team members present at the Community Summit last week
  • We’re ending the robotic like messages to people who join our slack channel (it can be viewed as spammy), and are taking steps to make it more inviting to be a part of the support community, @bethannon1 will be heading up this endeavor
  • The Forum Welcome is being re-branded as the forum rules, and a more streamlined welcome page will being created
  • We are making a point of the primary forums being the international forums, not the English ones
  • The Also Viewing script, used to avoid overlap on answering topics, is now also works on rosetta sites
  • A call for tools used to maintain support flow (like the popular, but un-maintained, browser extension Lazarus) was put forth, so if you use any tools to help with your flow, please share it with the team!

It is also of note that we are welcoming participation during our weekly chats (or whenever really) in contributors own language, we understand that English may not be a language everyone is comfortable speaking and wish that those users also feel included and welcome. This meeting was the first one where we tried this approach, and it worked really well, we hope to see more international participation going forward!

WordPress 4.8

  • The various behaviors of the new rich text widget is creating some interesting cases for users (Ticket #40951)
  • Links can’t have their colours changed via the editor (Ticket #41033)
  • TinyMCE shows a warning, `Failed to load content CSS`, which isn’t always clear to users (explanations to this are available in our Master List)

Gutenberg

Gutenberg is the name of the new editor experience in WordPress, take note that it is a completely rewritten editor page (meta boxes and such as well), and not just the TinyMCE editor as many (my self included) first thought.

Because it is such a large change, we expect many plugins that interact with the editor or the plugin screen it self, to have strange behavior, so please do test and provide feedback and bugreports when applicable. The Gutenberg team have asked that any reports be sent inn via GitHub where the project is being developed.

Community Summit Summary

A brief summary from the community summit is available, as some actionable items were already being brought into play as early as possible to help keep the ball in motion. A more detailed post will be written once all the notes are collected from the various talks that were had during the summit.

Checkin with non-English support liaisons

The Italian, Russian, Swedish and Portuguese support communities are doing well. The Portuguese community is also making a move to try and bring their support over to the forums and away from social media. They’ll be sharing their post about it once it is ready.

 

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

WordPress.tv Moderator Update June 23, 2017

“What makes old age hard to bear is not the failing of one’s faculties, mental and physical, but the burden of one’s memories.”
W. Somerset Maugham


WordCamps submitting videos for modding or editing:

WC EuropeWC Nashik WC Raleigh WC Geneva – WC AshevilleWC Orange County –  WC Kathmandu –  WC Barcelona


The Modchat on Slack


Anyone anytime can take a video to edit.
Post-Production Videos-to-Edit


In The Last 7 Days
124 videos were published from
10 WordCamps and WordPress Related Events around the world


WordPress Community Interview Series

With Catalina Alvarez


The Top Five Most Viewed WordCamp Videos Last Week

Alain Schlesser: Wrapping A Modern PHP Architecture Around A Legacy WordPress Site

Rachael Dines and Meg Fenn: Website Design Pain Points for Clients and How to Help Them Through It

Jesse Friedman: Improving User Experience and Engagement

Adrian Roselli: Selfish Accessibility

Matt Mullenweg: State Of The Word 2016

#wordpress-tv

Design team update : June 23

The design team are now posting individual updates each week, this post is a summary of the updates from there. If any other teams have design they need help with, please also let us know. You can either add as a comment to the post on make/design, add a comment here, or you can ask directly in #design on Slack.

Events

Worked on/released this week:

Currently working on:

  • Handbook / Designers Onboarding Guide: @folletto
  • Figuring out what to do about #40951 with @westonruter@melchoyce
  • Media plugin research: @saracannon
  • Researching past WordCamp designs to see if we can pull in more design contributors: @saracannon
  • Need to audit previous attempts to improve “Page on Front” in WordPress: @melchoyce
  • Catching up on, and continuing to keep an eye on, Gutenberg updates: @melchoyce
  • Starting to look at some customization-related priorities and tasks for 4.9; more details in Matt’s update: @melchoyce
  • Planning to create a new ticket to track the changes for More Blocks + Insert feature: @joshuawold
  • Save and Publish –There are a few tickets (here and here) going around with great feedback for how Save and Publish will function on Gutenberg as well as Customizer. I’d like to give it a bit more thought and see if there are any UI solutions I can propose: @joshuawold
  • Preparing my first Meetup talk (Coeur d’Alene) about my experience contributing to Core as a designer. It’s a new experience for me and it’s been extremely enjoyable. I hope to inspire others to dig in and help out: @joshuawold
  • Gutenberg demo video: @mapk
  • Dataviz stuff for the upcoming Global Translation Day: @mapk
  • Contributor day updates: @karmatosed
  • Gutenberg marketing page: @karmatosed
  • Gutenberg pattern library planning: @karmatosed
  • Getting the new Dashicons made: @liljimmi and @empireoflight
  • Improving automated Dashicon tasks: @liljimmi and @empireoflight
  • #37661 (theme discovery in the customizer): @celloexpressions

Need help with:

Full update post here.

Plugin Review Team – June 20

Late due to WCEU Travel.

That’s also why the odd numbers. We’ll catch up 🙂

Plugin Status Change Stats

  • Plugins requested : 84
  • Plugins rejected : 4
  • Plugins closed : N/A
  • Plugins approved : 98

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending) : 472
  • → (older than 7 days ago) : 291
  • → (2017-06-13 – 2017-06-20) : 156
  • → (new; not processed or replied to yet) : 164
  • → (pending; replied to) : 308

SupportPress Queue Stats

  • Total open tickets : 26
  • → (with no activity in last 7 days) : 3
  • Within defined 7 day time window:
  • Total : 160
  • Closed : 148
  • Open : 12

#plugins

Theme Review update for June 19, 2017

Currently

  • 179 new tickets are waiting for review.
    • 53 tickets are older than 4 weeks
    • 107 tickets are older than 2 weeks
    • 139 tickets are older than 1 week
    • 168 tickets are older than 3 days
  • 52 tickets are assigned to 40 reviewers.
    • 53 tickets are older than 4 weeks
    • 56 tickets are older than 2 weeks
    • 58 tickets are older than 1 week
    • 60 tickets are older than 3 days
  • 2 are approved but are waiting to be made live.

In the past 7 days

  • 257 tickets were opened
  • 247 tickets were closed:
    • 207 tickets were made live.
      • 17 new Themes were made live.
      • 190 Theme updates were made live.
      • 2 more were approved but are waiting to be made live.
    • 38 tickets were not-approved.
    • 2 tickets were closed-newer-version-uploaded.

#themes, #trt

WordPress.tv Moderator Update June 16, 2017

“Clocks slay time. Time is dead as long as it is being clicked off by little wheels; only when the clock stops does time come to life.”
William Faulkner


WordCamps submitting videos for modding or editing:

WC Barcelona – WC Raleigh – WC Nashik


The Modchat on Slack


Anyone anytime can take a video to edit.
Post-Production Videos-to-Edit


In The Last 7 Days
11 videos were published from
WordCamps and WordPress Related Events around the world


WordPress Community Interview Series

With Catalina Alvarez


The Top Five Most Viewed WordCamp Videos Last Week

Alain Schlesser: Wrapping A Modern PHP Architecture Around A Legacy WordPress Site

Michelle Zimmerman: No Dead Ends – Writing Will Get You Everywhere

Adrian Roselli: Selfish Accessibility

Rachael Dines and Meg Fenn: Website Design Pain Points for Clients and How to Help Them Through It

Michelle Ames: It’s the Little Things That Make a Difference

#wordpress-tv

June 12 (late) Plugin Review Team Status

Plugin Status Change Stats

  • Plugins requested : 152
  • Plugins rejected : 8
  • Plugins closed : N/A
  • Plugins approved : 129

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending) : 387
  • → (older than 7 days ago) : 277
  • → (2017-06-06 – 2017-06-13) : 99
  • → (new; not processed or replied to yet) : 61
  • → (pending; replied to) : 326

SupportPress Queue Stats

  • Total open tickets : 56
  • → (with no activity in last 7 days): 2
  • Within defined 7 day time window:
    • Total : 251
    • Closed : 205
    • Open : 46

#plugins

Theme Review updated for June 12, 2017

Currently

  • 166 new tickets are waiting for review.
    • 46 tickets are older than 4 weeks
    • 101 tickets are older than 2 weeks
    • 133 tickets are older than 1 week
    • 152 tickets are older than 3 days
  • 57 tickets are assigned to 48 reviewers.
    • 58 tickets are older than 4 weeks
    • 59 tickets are older than 2 weeks
    • 59 tickets are older than 1 week
    • 61 tickets are older than 3 days
  • 1 are approved but are waiting to be made live.

In the past 7 days

  • 276 tickets were opened
  • 302 tickets were closed:
    • 258 tickets were made live.
      • 37 new Themes were made live.
      • 221 Theme updates were made live.
      • 1 more were approved but are waiting to be made live.
    • 44 tickets were not-approved.
    • 0 tickets were closed-newer-version-uploaded.

#themes, #trt

WordPress.tv Moderator Update June 9, 2017

“To live is not merely to breathe: it is to act; it is to make use of our organs, senses, faculties,—of all those parts of ourselves which give us the feeling of existence.”
Rousseau


WordCamps submitting videos for modding or editing:

WC Portland ME – WC London – WC  Lisboa – WC Raleigh


The Modchat on Slack


Anyone anytime can take a video to edit.
Post-Production Videos-to-Edit


In The Last 7 Days
72 videos were published from
WordCamps and WordPress Related Event around the world


WordPress Community Interview Series

With Marco Andrei Kichalowsky, Rodrigo Donini, Gustavo Tagliassuchi and Eduardo Pittol


The Top Five Most Viewed WordCamp Videos Last Week

Matt Mullenweg: State Of The Word 2016

Andrea Ferguson: WordPress Website Maintenance – Don’t Just Set It and Forget It

David Lockie: How to Grow from Freelancer to Agency Owner

Benoit Tostain: Comment transformer WordPress en portail de formation

Jen Miller : Local SEO – Creating Website Content That Matters Regionally

#wordpress-tv

Support Team Meeting Updates for June 8th

Items covered at today’s Support Team Meeting:

  • Announcements
  • WordPress 4.8
  • Support Team at WordCamp Europe 2017
  • Next Meeting
  • Checkin with International Support Liaisons

Read the Make/Support blog post for more details.

#support