Kartik Shukla 10:32 am on April 7, 2026
Tags: , , , wcasia2026   

Join the Support Team at WordCamp Asia 2026 Contributor Day (April 9, Mumbai)

Welcome to the Support Team at WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Asia 2026! 🎉

The Support Team plays a crucial role in helping WordPress users across the globe by answering questions, solving problems, and improving the overall user experience in the WordPress.org support forums.
Whether you’re new to WordPress or an experienced contributor, there’s always a place for you here.

What Does the Support Team Do?

The Support Team focuses on helping users succeed with WordPress by:

  • Answering questions in the WordPress.org support forums
  • Troubleshooting issues related to plugins, themes, and coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress.
  • Guiding users toward best practices and solutions
  • Improving support documentation and resources
  • Helping keep discussions organized and welcoming

Support is often the first touchpoint for users, making this team one of the most impactful in the WordPress ecosystem.

What Will We Do at Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/?

At WordCamp Asia 2026, the Support Team will focus on:

  • Getting new contributors started with the support forums
  • Identifying unanswered or pending topics
  • Working together on real user issues
  • Sharing best practices for effective support replies
  • Collaborating on improving support workflows

If you’ve never contributed before, this is one of the easiest and most rewarding ways to start.

Your Path as a Contributor
There are multiple ways you can contribute to the Support Team:

Getting Started
Create or log in to your WordPress.org account

Start Contributing

  • Pick unanswered topics and try helping users
  • Test issues on your local site before replying
  • Learn how to guide users with clarity and empathy

Grow Further

  • Help moderate discussions
  • Contribute to support documentation
  • Mentor new contributors

No coding knowledge is required — just a willingness to help.

Overcoming Challenges Together

Support can sometimes be tricky — every issue is different.
But don’t worry:

  • You’ll have table leads and experienced contributors to guide you
  • You can ask questions anytime during the day
  • Collaboration is encouraged — no one works alone

Every reply you write helps someone move forward.

Why Join the Support Team?

  • Make a real impact by helping WordPress users
  • Improve your problem-solving and communication skills
  • Be part of a global, welcoming community
  • Build confidence and grow within open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL.

Support is where learning meets contribution.

Meet Your Table Leads
The Support Team at WordCamp Asia 2026 will be led by:

Prathamesh
Kartik Shukla

They’ll help you get started, guide you through contributions, and ensure you have a great experience.

Helpful Resources

Don’t forget your laptop and charger! 💻

Not Sure Which Team Is Right for You?
If Support sounds interesting but you want to explore other options, check out Make WordPress’s Find Your Team tool.
We look forward to seeing you at the Support table. Come help someone move forward.

#contributor-day, #forums, #support, #wcasia2026

tobifjellner (Tor-Bjorn “Tobi” Fjellner) 12:36 pm on March 5, 2025  

About the Spectator role in the WordPress support forums

The WordPress forums is a space where people communicate with each other to request and provide support. If a company or brand use a branded account as the owner of a pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party. (or theme), such an account usually gets the support role “Spectator”, which means that this account is NOT allowed to post in the forums.

In February-March 2025 this situation has been emphasized more than recently, after the Plugin Directory started linking the “Plugin owner” field to the WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ Profile of the plugin owner.

In order to post as an official representative of a plugin in our forums, each person must use their individual account. They are welcome to use a pseudonym if they don’t want to show their real name. It’s important that people DON’T SHARE accounts, and that nobody uses more than one account in the forums. This is primarily for security but also accountability. If an account gets suspended for guideline violations, this will only affect the specific individual and not the full team behind a shared account, something that might completely blockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. an organization’s access to provide support in the forums, while at the same time you might not know exactly who violated the rules on behalf of the team.

Under the “Advanced” tab of a plugin, the plugin owner can add individual accounts as “Support representatives”. When these contributors post in the support or review forum of the plugin, their posts will be marked with a special badge. (Currently, March 2025, we still don’t have such functionality for themes.)

More information:

Marius L. J. 4:33 pm on November 12, 2024  

Support Team Meeting – October November 14th

The weekly support meeting will be held on Thursday, November 14th 2024, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 6.7 – How are we doing

With WordPress 6.7 (hopefully) just released, let’s focus on what is happening around the release, things to be aware of, information to share, get the knowledge out there!

Support Tools

Some of the team tools have been updated recently, while others may need to change a little.

Topic highlighter

The Topic Highlighter got some love and care the past weeks, with new moderator highlight rules for archived content, and the ability to consider replied to reviews as “resolved”.

Flagging accounts

Firstly, a reminder that any account that is flagged should have user notes added to them, from the offending post/topic so that there is an automatic link back to the content that led to a user being flagged. User notes must be clear enough that anyone can understand why the user is flagged (remember that user notes are global across WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/, so moderators on other language forums can see them, and so can users with access to HelpScout, our ticketing system for reviews, escalations, etc.). This means they should be consistent, descriptive, but don’t write a whole novel. One should also be mindful of the fact that during a data export request, this text may be provided to the user.

In addition, with WordPress.org’s size in mind, and the majority of its content being user generated, there are new regulations we should discuss.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

James Huff 2:18 am on October 17, 2024  

Support Team Meeting – October 17th

The weekly support meeting will be held on Thursday, October 17th 2024, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Troubleshooting and Site Health Tools Update

These decoupled from Health Check two weeks ago, let’s check in to see how that’s going.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Marius L. J. 10:09 am on September 15, 2024
Tags:   

September 5th Support Team Meeting Summary

The weekly support meeting was held on Thursday, September tth, 2024, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. Read the transcript at your own pace (a Slack account is required)

The WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org//support page

Currently, if you visit https://WordPress.org/support, you are redirected to the documentation page, this also goes for https://WordPress.org/forums.

The quick fix to this would be to just move everything on wordpress.org/support/forums up one level, but that leaves the forum listing duplicated as well.

There is a desire from the team to be able to do more with a proper landing page, so we will create a collaborative outline of what we wish such a page to include, so that those unable to attend the meeting are able to participate asynchronously as well, the team will make a dedicated make/support post for this purpose.

WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. US 2024

We do not at this time have ad dedicated table lead, but know that there will be participants available who may be able to help newcomers in a more “unofficial” manner.

Checking in with international liaisons

None of the teams international liaisons had any concerns or special events/news to share at this time.

#weekly-chat
jordesign 11:17 am on July 18, 2024  

Proposed updates to the Support Handbook

It’s been a little while since the Support Handbook had been reviewed and updated – so I thought maybe it was a time to give it a bit of a refresh.

As a start – I’ve gone through and reviewed the handbook (and associated pages) and drafted some proposed recommendations. I’d appreciate all and any feedback on these proposed changes (and suggestions of others) from the community before we move ahead with making any changes.

Please take some time to review the changes in this document – and offer comments and feedback. I’ll leave the feedback open for 2 weeks – wrapping it up on August 1st to prepare for making the actual changes.

https://docs.google.com/document/d/1zBsYOwzoFyHYHv0AsvTCJDh0HIU8FKYqgZAKkZhpEqE/edit

Thanks in advance!

James Huff 10:48 pm on August 15, 2024
Tags:   

22nd August Support Team Meeting

The next Support Meeting will be held on Thursday, August 22nd 2024, 20:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required)

PluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party./Theme Rep Topic Lock Ability

Plugin/Theme support/authors have the option to sticky their own topics if they wish to, but they do not have control over closing topics. There is a case to be made for announcement posts and special situations needing a sticky topic and similar, and having them sticky, but not closed, is often counter productive.

The ticket at https://meta.trac.wordpress.org/ticket/5722 proposes extending the ability to close topics to plugin/theme support/authors, but only if it’s their own topic, AND there are no replies to the topic already.

How does that sound?

WCUS Support Lead Needed!

Will anyone at WCUS be willing to lead the Support table on Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/, please?

Stale MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. Tickets

(more of a request than an agenda item, but will be mentioned during the meeting for extra reach)

Please take some time to go through https://meta.trac.wordpress.org/query?status=accepted&status=assigned&status=new&status=reopened&status=reviewing&component=Support+Forums&order=priority

If you can add to any ticket (whether that’s with code or with comments), please do so!

If you close them (whether with code or if they’re simply no longer relevant), even better!

Meeting Time

Let’s take the opportunity to discuss the meeting time. Currently, it’s every other Thursday at 20:00 UTC, previously it was every Thursday at 17:00 UTC.

Do we want to stay with the same schedule? Do we want to move back to the previous? Do we want to try something new?

Happy Hour?

Docs hosts a monthly informal hour-long Slack huddle, just to hang out, chat, etc.

Do we want to try something similar?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

#forums

jordesign 11:48 pm on July 23, 2024
Tags:   

25th July Support Team meeting

It’s been a minute since our last team meeting – so it’s time for us to catch up. Just a couple of specific things that would be good to talk about.

Next Steps for DSA Changes

In March we started discussing any changes that might be needed in the forums to adhere to the new Digital Services Act. That conversation lapsed after that and, given there are legal requirements we need to meet, we need to turn this into some actionable items to move things forward. If you’re able to review the post (and comments) before the meeting that would be very valuable.

Support Team RepTeam Rep A Team Rep is a person who represents the Make WordPress team to the rest of the project, make sure issues are raised and addressed as needed, and coordinates cross-team efforts.

It’s been a while since we considered the Team Rep role. I’ve checked in with Marius – and he is happy for us to have a chat about whether we should nominate a new rep.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

#forums

jordesign 2:38 am on June 18, 2024
Tags:   

20th June Support Team meeting

The support meeting will be held on Thursday, June 20 2024, 20:00 UTC (20:00 UTC, June 20) in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/ (a Slack account is required) or at https://make.wordpress.org/support/chat/.

In Matt’s post about WP’s 21st birthday, and also at the WCEU keynote, the Forums were called out specifically as an area to improve and focus on.

“Forums should be front and center in the community.”

This fits well with discussions we’ve been having over the past month or two regarding challenges and opportunities in the Support Forums/Team. In this week’s meeting I’d suggest we try and organise these thoughts into some proposed actions we can publish publicly to address the proposed focus on improvement.

This can probably be a pretty free-flowing discussion – but I’m keen for us to come up with a concrete list of actions. A few thoughts as starting points…

  • How can we address the issues we’ve discussed previously? dwindling volunteers, entitled users, how to make sure we unflag as much as we flag, continued improvement in handling sockpuppets.
  • What ways could we encourage more people to search for answers, and ask questions, in the forums?
  • What tooling improvements should we prioritise asking MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. for help with?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

#forums

jordesign 10:28 am on June 5, 2024
Tags:   

6th June Support Team meeting

The support meeting will be held on Thursday, June 6 2024, 20:00 UTC (20:00 UTC, June 6) in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/ (a Slack account is required) or at https://make.wordpress.org/support/chat/.

Just a little reminder that this is a new time. We’d love to see you there – but if the timing means you are unable to attend – feel free to leave any thoughts or discussion in in the comments of this post.

Support Team challenges

Let’s spend a little time sharing and discussing the challenges we see in the forums, and in the tasks performed by the Support Team.

Support ForumSupport Forum WordPress Support Forums is a place to go for help and conversations around using WordPress. Also the place to go to report issues that are caused by errors with the WordPress code and implementations. opportunities

Let’s also have a little think about opportunities we see to make the Support Forum experience better, more helpful, or more compelling to WordPress users.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

#forums