May 25th Support Team Meeting Summary

Announcements

WordPress 4.7.5

We have nothing new to add to the known issues for 4.7 this week.

WordPress 4.8 Beta 2

WordPress 4.8 Beta 2 is here! Please make sure that you’re testing via something like the Beta Tester plugin, Varying Vagrant Vagrants, or Chassis.

If you have any other fun/easy beta testing methods to share, please do so in the comments below!

Community Summit Topic Proposals

These are the topics proposed by the Support Team for this year’s community summit:

  • Continue 2015’s discussion about how to make/keep the support community welcoming and open, while at the same time encouraging quality replies.
  • Go through the remaining items on the lists of known issues and requested enhancements. – (Meta assistance needed)
  • Create a common style guide (best practices) that can be used across all forum language.
  • Improved management of contributors with time to spare.

We all agreed that we would be happy with these during the meeting today. We won’t be submitting them as our final proposals until after next week’s meeting, so if you have any feedback to share, please do so in the comments below!

No Replies View for Rosetta Forums

For the sake of organization, the No Replies view on the English forums (and non-English forums on the current bbPress) is limited to 3 weeks in age (we feel most have either moved on, solved it themselves, or re-posted by then).

This will be extended to all other forums as part of the fix for Meta ticket 1987.

Checkin with International Support Liaisons

Attendance

@macmanx @bcworkz @clorith @erricgunawan @bdbrown @vitormadeira @tobifjellner @anevins @cristianozanca @numeeja @fierevere @jcastaneda @sterndata @kidsguide @t-p @jdembowski @danhgilmore @glorialchemica @geoffreyshilling @zoonini @bethannon1 @pr0v4 @vishalmukadam @stephencottontail @voldemortensen @ketuchetan @hardeepasrani @sergeybiryukov @liamdempsey attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

May 18th Support Team Meeting Summary

Announcements

WordPress 4.7.5

We have nothing new to add to the known issues for 4.7 this week.

WordPress 4.8 Beta 1

WordPress 4.8 Beta 1 is here! Please make sure that you’re testing via something like the Beta Tester plugin or Varying Vagrant Vagrants.

If you have any other fun/easy beta testing methods to share, please do so in the comments below!

Handling Security Vulnerability Questions

When you encounter questions about security vulnerabilities, please keep in mind that we are representatives of WordPress. We should not be spreading any information about security vulnerabilities which have not been published at WordPress.org. We all agree that there are many great third-party resources out there, but our approach must be complimentary to WordPress’s desire for private disclosure.

For example, if someone asks “Is this security vulnerability fixed in 4.7.5?” we should remove the details of the vulnerability from their post (or ask a Moderator to do so) and then consult 4.7.5’s release post. If it has indeed been fixed, let them know and refer them to the release post. If it has not been fixed, refer them to the release post and ask them to report it via HackerOne (there’s no harm in duplicate reports).

(If you want to use your favorite third-party resource to help you find out if security vulnerabilities have been addressed, please of course do so, just don’t link to it. Overall, we should only link to security vulnerability information published at WordPress.org.)

Checkin with International Support Liaisons

Attendance

@macmanx @bcworkz @vitormadeira @erricgunawan @bdbrown @t-p @anevins @cristianozanca @numeeja @sterndata @geoffreyshilling @stephencottontail @glorialchemica @tobifjellner @francescodicandia @keesiemeijer @fierevere @lasacco @pr0v4 @kidsguide @travel_girl @zoonini @pmfonseca @geost @sergeybiryukov @hardeepasrani @zodiac1978 attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

May 11th Support Team Meeting Summary

Announcements

  • We’ve re-allowed clients on IRC using TOR proxies, as we now have better tools to moderate anonymous connections
  • WordPress 4.8 is scheduled to ship beta 1 tomorrow (Friday May 12th) if all goes as planned

WordPress 4.7.4

Checkin with International Support Liaisons

Open floor

  • A request to make WPBot (on IRC) automatically handle users with foul language was put forth, and will be carried out at our earliest convenience, but by the end of next week at the latest

Attendance

@clorith, @contentiskey, @vishalmukadam, @bcworkz, @vitormadeira, @erricgunawan, @cristianozanca, @t-p, @sterndata, @zoonini, @bdbrown, @sergeybiryukov, @kidsguide, @otto42, @liamdempsey, @tnash, @pmfonseca, @zodiac1978 and @ketuchetan attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

May 4th Support Team Meeting Summary

Announcements

WordPress 4.7.4

We have nothing new to add to the known issues for 4.7 this week.

Checkin with International Support Liaisons

Attendance

@macmanx @clorith @erricgunawan @bethannon1 @vitormadeira @bdbrown @cristianozanca @t-p @kidsguide @contentiskey @geoffreyshilling @numeeja @sergeybiryukov @sterndata @keesiemeijer @geost @vishalmukadam @abletec @jcastaneda @stephencottontail @fierevere @jdembowski @mattdevelop @otto42 @hardeepasrani @anevins @ketuchetan attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

April 27th Support Team Meeting Summary

Announcements

WordPress 4.7.4

We have nothing new to add to the known issues for 4.7 this week.

Auto-Closing Old Topics

We have been noticing an increase in “me too” replies on very old topics, and remembered that topics used to auto-close after a year prior to our move to bbPress 2. Work is underway to restore that functionality in Meta Ticket 2265.

We may consider decreasing the threshold to something like 6 months, but we’re going to see if things improve with the old functionality restored first.

Checkin with International Support Liaisons

Attendance

@macmanx @clorith @vishalmukadam @liamdempsey @bcworkz @pr0v4 @erricgunawan @lasacco @jdembowski @cristianozanca @bdbrown @keesiemeijer @geoffreyshilling @sterndata @danhgilmore @lujeffcoat @t-p @stephencottontail @numeeja @francescodicandia @alchymyth @glorialchemica @sergeybiryukov @abletec @anevins @hardeepasrani @zoonini @bethannon1 @kenshino attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

April 20th Support Team Meeting Summary

Announcements

  • WordPress 4.7.4 has been released!
  • A quick reminder (because topics are beginning to appear) that the new Plugins search engine returns “the most relevant results based on a combination of many factors including version compatibility, recency, and popularity, in conjunction with text relevancy.”
  • Registration for WordCamp EU 2017‘s Contributor Day is open. Please register if you are attending WCEU this year and are available on June 15.

WordPress 4.7.4

We have nothing new to add to the known issues for 4.7 this week, but we did remove “MP3 uploads are split into two files: an MP3 with no cover image, and a corrupt JPG.” which was fixed in 4.7.4.

Checkin with International Support Liaisons

Attendance

@macmanx @bethannon1 @vishalmukadam @karpstrucking @erricgunawan @bcworkz @lasacco @clorith @vitormadeira @bdbrown @numeeja @sergeybiryukov @t-p @zoonini @glorialchemica @geoffreyshilling @jdembowski @francescodicandia @keesiemeijer @cristianozanca @jcastaneda @hardeepasrani @kidsguide @lukecavanagh attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

April 13th Support Team Meeting Summary

Announcements

WordPress 4.7.3

We have nothing new to add to the known issues for 4.7 this week.

Moderator Queue Actions are now Explicit (aka, no more announcing)

We have exciting news by way of Meta ticket 2418! Spam/Unspam, Approve/Unapprove, and Archive/Unarchive (and the others) are now explicit actions, not toggles! 🎉

Previously, If Moderator1 and Moderator2 were to mark the same item as Spam simultaneously, it would ultimately result in the item being marked as Not Spam. (the first action would be Spam, but the second action would really be Unspam, because toggles) ☹️

Now, if Moderator1 and Moderator2 were to mark the same item as Spam simultaneously, it will still be marked as Spam! (because it’s an action and not a toggle, both Moderators are marking it as Spam, regardless of order) 👍

This means that there’s no more need to report when you’re checking the queues in Slack. You can run the Also Viewing script to avoid needlessly overlapping, but even if you aren’t, there’s no harm in two people operating in the same queue at the same time. 👏

🎊 Thanks @sergeybiryukov ! 🎊

Checkin with International Support Liaisons

Attendance

@macmanx @erricgunawan @bcworkz @pmfonseca @zodiac1978 @kidsguide @geoffreyshilling @cristianozanca @bdbrown @numeeja @lasacco @alchymyth @keesiemeijer @glorialchemica @lukecavanagh @contentiskey @kmessinger @sergeybiryukov @photoironic @sterndata @hardeepasrani @hideokamoto @tnash @jcastaneda attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

April 6th Support Team Meeting Summary

Announcements

WordPress 4.7.3

We have nothing new to add to the known issues for 4.7 this week.

Checkin with International Support Liaisons

Attendance

@macmanx @bcworkz @pmfonseca @erricgunawan @bdbrown @t-p @kmessinger @sterndata @numeeja @danhgilmore @sergeybiryukov @geost @zoonini @lukecavanagh @hardeepasrani @contentiskey attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

March 30th Support Team Meeting Summary

Announcements

WordPress 4.7.3

We have nothing new to add to the known issues for 4.7 this week.

Supporting Themes from Jetpack

There was some confusion around how to support the themes installed by Jetpack. Quoting Support Team member and Automattic Theme Whisperer @zoonini:

1. vast majority of those themes already in the .org repo
2. small number of themes either waiting in the review queue or not yet submitted (due to one theme in queue rule)
3. small number of themes forked but not different enough to submit back to .org

if you see any in categories #2 or #3, please just add “wpcom-theme” tag and I or one of my colleagues will be happy to reply if it’s not something you’d like to handle

And, of course, if it’s a theme covered by category #1, just direct them to the specific theme’s support forum on WordPress.org, just like any other theme in the official directory.

Theme Installation Confusion

Speaking of themes, we’re noticing an increase in folks mistaking the theme directory’s Upload Your Theme section for a way to install themes on their own site. For now, here’s a predef you can try:

https://wordpress.org/themes/getting-started/ is for developers to share the themes they make with the entire WordPress community.

To install themes on your site, follow this guide: https://codex.wordpress.org/Using_Themes#Adding_New_Themes

Additionally, please DM @jcastaneda in Slack with links to any reports of the confusion so the Theme Review Team can find the best way to improve the situation.

Meeting Time

We held the final courtesy “Is this still what we want?” vote regarding the decision to change the meeting time from the March 9 meeting. Holding the meeting at 16:00 UTC continued to receive majority support, so the meeting time will continue as-is, meaning that the next meeting will be Thursday, April 6, 2017, 16:00 UTC.

This was the final vote, so the meeting time will not be changed again until most of us switch back to Standard Time, or some other situation arises that would necessitate changing the meeting’s time.

Checkin with International Support Liaisons

Attendance

@macmanx @bcworkz @clorith @geost @jdembowski @t-p @bdbrown @kmessinger @zoonini @alchymyth @sterndata @contentiskey @sergeybiryukov @sage-chara @jcastaneda @lukecavanagh @bethannon1 @georgestephanis @kenshino @stephencottontail @abletec @fierevere @imazed @hardeepasrani @otto42 attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

March 23rd Support Team Meeting Summary

Announcements

  • Please make sure that you’re using the latest Also Viewing script, released about a month ago.
  • We don’t know how much longer the Codex will be around, so please link to the new Forum Welcome in our Handbook for all appropriate instances, rather than the old one on the Codex.

WordPress 4.7.3

We added an issue where the “Select Files” button will not work under some Chrome configurations to the known issues for 4.7 this week.

Per-Forum Moderators

An enhancement has been released which will allow us to promote moderators of specific forum sections only. Admins can edit a forum section itself, like Developing WordPress, and enter usernames to promote for just that forum section as a comma-separated list in the new “Forum Moderators” box.

What about specific Plugin and Theme forums? Plugin and Theme authors and contributors currently have the power to mark threads as resolved and pin sticky topics within their own support forum. A ticket has been filed to also give them the power to Close and Archive (delete) topics.

Checkin with International Support Liaisons

  • The Russian and Portuguese support communities are doing well.
  • The Italian support community has adjusted its categories to be more in line with other support communities on the new forum theme.

Attendance

@macmanx @erricgunawan @vishalmukadam @pmfonseca @bcworkz @lasacco @bdbrown @kidsguide @kmessinger @t-p @cristianozanca @numeeja @fierevere @geoffreyshilling @zoonini @karpstrucking @sterndata @bethannon1 @stobrendo @lukecavanagh @jdembowski @sergeybiryukov @ramthas @geost @hardeepasrani @stephencottontail @ocean90 @tnash @jcastaneda attended

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat