August 9th Support Team Meeting Summary

A big thanks to @jcastaneda for leading this one!

WordPress 4.9.8

The new Gutenberg callout is generating more Gutenberg reviews and Gutenberg support topics, and that’s a big win for everyone.

Please continue to test Gutenberg and report any bugs you find after checking the known issues.

Losing Track of No-Reply Topics

Many of us keep an eye on the No-Reply Topics, but it’s important to note that any sort of reply can knock a topic out of that list, including when an OP replies to add more info, or a moderator replies about moving the topic (or some other moderator action).

We don’t really have a great way to avoid that at this time, so it’s recommended to also stop by the Unresolved Topics view from time to time.

Checking in with international liaisons

We had representatives from the Russian, Italian, Swedish, Dutch, and German communities in attendance this week.

Attendance

@jcastaneda @macmanx @joyously @tokyobiyori @t-p @numeeja @fierevere @rdd @bemdesign @felipeelia @bcworkz @firoz2456 @binarywc @sterndata @cristianozanca @abdullahramzan @bph @tobifjellner @zodiac1978 @bethannon1 attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

I always get to where I’m going by walking away from where I’ve been.

Winnie the Pooh, (Christopher Robin, 2018 film)

#weekly-chat

May 31st Support Team Meeting Summary

WordPress 4.9.6

No unexpected issues with the new release, that aren’t already tracked, have been noticed in our regular places this week.

 

Checking in with international liaisons

We had people joining us from the Pakistani, Serbian, Russian, Brazilian, Italian, Swedish communities during this weeks gathering.

 

On topics of GDPR

As always, we can’t give legal advise but we do see users be confused, especially when it comes to externally loaded assets (such as Google Fonts for example).

As WordPress core doesn’t use a CDN for regular assets, we can inform users of this. We do use it for one case though, emoji, and we can inform them of this exception and that there are plugins available to disable this behavior if they so desire.

Our general stance on GDPR topics is still to not offer any official advise on what users need to be compliant, because our volunteers shouldn’t be held accountable for anything that may relate to legal matters. The general information topic that was posted last week covers this and can be a good asset also for rosetta sites (or for translating if they so desire).

 

Attendance

@abdullahramzan, @abletec, @amboutwe, @anevins, @bcworkz, @bemdesign, @clorith, @contentiskey, @cristianozanca, @felipeelia, @fierevere, @joyously, @lasacco, @nikolam, @numeeja, @presstigers, @stephencottontail, @sterndata, @t-p and @tobifjellner attended.

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

 

Contributor tips
Remember that you can walk away from a support request at any time. Tempers run hot under the summer sun, and users may be a bit on edge, you’re not forced to help them, and should always think of your self first.

#weekly-chat

May 24th Support Team Meeting Summary

General announcements

Auto-updates for WordPress 4.9.6 were enabled last night, and should be flowing out steadily at this time.

WordPress 4.9.6

Besides the usual need to clear caches after an update (especially one that includes editor updates).

We can note that there is a known regression in TinyMCE which may cause a handful of plugins to break when viewing the editor. The core team is already aware of this and are working on sorting that.

 

The GDPR approaches

Shelters are stocked for a weekend of fun! With the forums seeing around ~10k GDPR related topics and posts on the forums, we’re expecting more once the regulations kick in on the 25th. To address this, and the constant topics on plugin pages asking if they’re compliant or not, we’ve created a sticky post that will show up on the support forums, to hopefully help users find out where to go to get the right answers to their questions, and most specifically: Not to seek legal advise on the forums.

 

Checking in with international liaisons

The Swedish, Russian, Greek, SerbianGerman and Brazilian community representatives dropped by this week to join the discussions.

 

Attendance

@abdullahramzan, @amboutwe, @bcworkz, @bemdesign, @clorith, @contentiskey, @felipeelia, @fierevere, @geoffreyshilling, @ipstenu, @jdembowski, @joyously, @keesiemeijer, @lakenh, @macmanx, @nikolam, @numeeja, @otto42, @presstigers, @pross, @stephencottontail, @t-p, @tobifjellner, @valeriosza, @xkon and @zodiac1978 attended.

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

May 17th Support Team Meeting Summary

We had a bit of an informal meeting today with no posted agenda, but we managed to cover some very important topics anyway. A huge thanks to everyone who stepped up to keep the conversations moving and on topic! 🙂

General announcements

A continued call for input on potential questions or concerns users may have, or currently have, with Gutenberg. If you see something, say something, by helping us fill out the public Google Docs document.

WordPress 4.9.6

WordPress 4.9.6 has been released, but do be aware that there are some important notes for theme and plugin developers.

Privacy related topics

Now that 4.9.6 is out, we’ll adjust our GDRP snippet to this:

WordPress has introduced tools to assist with GDPR compliance in 4.9.6 https://wordpress.org/news/2018/05/wordpress-4-9-6-privacy-and-maintenance-release/ but it is up to you as the site owner to take the steps required to be compliant with the GDPR and any local variations that may be introduced.

Checking in with international liaisons

We had representatives from the Russian, Hindi, Spanish, Greek, Brazilian, Swedish, and Serbian communities in attendance this week.

Non-Support Topics

Please share your thoughts on how we should explain non-support topics.

Attendance

@macmanx @bcworkz @bemdesign @bethannon1 @clorith @felipeelia @zoonini @tobifjellner @sterndata @stephencottontail @geoffreyshilling @fierevere @nikolam @abletec @valeriosza @fernandot @hardeepasrani @xkon @firoz2456 @cristianozanca @joyously @t-p attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

May 10th Support Team Meeting Summary

General annoucnements

A continued call for input on potential questions or concerns users may have, or currently have, with Gutenberg. If you see something, say something, by helping us fill out the public Google Docs document.

 

WordPress 4.9.6

Due to the slightly delayed beta for 4.9.6, the RC and also release date has been pushed back slightly.

 

Privacy related topics

With the GDPR changes coming ever closer, we’re seeing an increase in privacy topics on the forums, and even users mass-posting the same question to every plugin they use.

We’ve got a “no legal discussions” forum guideline which we should keep enforcing, this means having a fixed response as we close such topics.

After some deliberations, we’ve come up wit hthe fllowing wording for a fixed response to any GDPR topics:

WordPress will introduce tools to assist with GDPR compliance in 4.9.6, but it is up to you as the site owner to take the steps required to be compliant with the GDPR and any local variations that may be introduced.

Please follow https://wordpress.org/news/ to keep updated on what WordPress is doing in upcoming releases, and look to local sources for general GDPR questions.

 

Checking in with international liaisons

We had representatives from the Russian, Serbian, Brazilian and Swedish communities in attendance this week.

 

Attendance

@bcworkz, @bemdesign, @bethannon1, @clorith, @contentiskey, @diddledan, @felipeelia, @fierevere, @firoz2456, @geoffreyshilling, @ipstenu, @keesiemeijer, @macmanx, @nikolam, @numeeja, @sergeybiryukov, @sterndata, @t-p, @tobifjellner, @valeriosza, @yaniiliev and @zoonini attended.

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

May 3rd Support Team Meeting Summary

General announcements

As is customary, prepare for Gutenberg questions by filling in our public document. You don’t need to know the answers to any questions, and don’t worry about them possibly no longer being relevant as we will curate the list before release to address any items that may have been sorted by that time.

 

WordPress 4.95 and 4.9.6

There are no new 4.9.5 issues.

The beta for WordPress 4.9.6 is out, it introduces tools to help build privacy compliance and if you can please help test as there’s definitely room for improvements in various flows!

 

Checking in with international liaisons

We had members from the Swedish, Brazilian, Greek, Russian, Spanish, German and Serbian communities this week, reporting good weather and good times!

 

Open Floor

It was brought up that the Theme Review Team is discussing opening themes up to pass without human review, and relying on reviews on .org to weed out the bad stuff. There is a known expectancy of reliance when fetching themes from WordPress.org, but It’s not on us to dictate how they conduct their team and processes, but if this is something you are passionate about you may wish to join the discussion in the #themereview channel on Slack.

 

Attendance

@abletec, @anevins, @bcworkz, @bemdesign, @clorith, @contentiskey, @felipeelia, @fernandot, @fierevere, @geoffreyshilling, @howdy_mcgee, @johnalarcon, @joyously, @keesiemeijer, @lakenh, @macmanx, @nikolam, @numeeja, @stephencottontail, @sterndata, @t-p, @tobifjellner, @valeriosza, @xkon, @zodiac1978 and @zoonini attended this week.

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

April 26th Support Team Meeting Summary

General announcements

We keep pushing the desire to populate the common Gutenberg issues and questions document.

Our next volunteer orientation is scheduled for tomorrow, April 27th.

 

WordPress 4.9.5 and 4.9.6

No new issues have been reported for WordPress 4.9.5.

As for 4.9.6, the timeline is currently set for a May 15th release, with beta hitting as soon as May 1st.

 

Checking in with international liaisons

Sweden, Serbia, Russia, Greece, Brazil and Italy had community representatives during this weeks gathering, without any major issues to report.

 

Open floor

If you are attending a WordCamp, check if they’re hosting a Happiness Bar, it’s much like an in-person support venue for WordPress users attending the event, staffed by volunteers. If they’ve not got one, why not ask them if they’ve considered having one?

 

Attendance

@anevins, @bcworkz, @bemdesign, @bethannon1, @clorith, @contentiskey, @cristianozanca, @felipeelia, @fierevere, @firoz2456, @geoffreyshilling, @jbpaul17, @jdembowski, @macmanx, @nikolam, @numeeja, @Pitabas106, @stephencottontail, @sterndata, @t-p, @tobifjellner, @valeriosza, @vishalmukadam, @xkon and @zoonini attended.

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

 

 

Contributor tips
Users might not know the technical terms for what they’re trying to do, so ask good questions so you understand their problem.

#weekly-chat

April 19th Support Team Meeting Summary

General announcements

Keep updating our public google doc about Gutenberg questions that may pop up from the average user.

Our next upcoming support volunteer orientation is scheduled for April 27th.

 

WordPress 4.9.5

No new issues have been discovered that isn’t already being tackled in one way or another!

 

Checking in with international liaisons

The Italian, Swedish, Greek, Serbian and Brazilian communities had representatives in attendance.

 

Open floor

The notice shown when a post is held for moderation has been modified, and along with this the ability for local forums to modify the moderation timeframe has been introduced.

 

Attendance

@bcworkz, @bemdesign, @bethannon1, @clorith, @cristianozanca, @felipeelia, @firoz2456, @flashbash, @jdembowski, @macmanx, @mindmantra, @nikolam, @numeeja, @pross, @stephencottontail, @sterndata, @t-p, @tobifjellner, @valeriosza, @vishalmukadam, @xkon and @zoonini attended.

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

 

Contributor tip
Why not take am oment to relax with your favorite hot beverage and some docu-series about the people working at large infrastructures such as airports or railways? It’s a popular pastime of support volunteers!

#weekly-chat

April 12th Support Team Meeting Summary

General announcements

As with previous weeks, if you’re trying out Gutenberg, or think of questions that pop up that seem like others have/might have, please help populate the common questions document so that we can be as prepared as possible once we start introducing it to a wider audience.

Our next Volunteer Orientation will be held on April 27th at 14:00 UTC, look for a make/support post about that shortly. If you’re not sure what the Volunteer Orientation is, you can read up on it in our summary of the experiment, but in short strokes it’s a way to try and keep people up to date, and new volunteers brought in with a hand to hold)

 

WordPress 4.9.5

No new items have come up for WordPress 4.9.5 beyond the usual local cache issues we see with every release.

 

WordPress 4.9.6

The next version of WordPress will be a short turnaround because of the deadlines for what we wish to get in. Look for it near the end of April/start of May for now, but this is tentative and may change.

 

GDPR FAQ

With the upcoming GDPR, and the inevitable confusion it may lead to for end users, it may be helpful to have a document with common responses. It’s not unlikely that the answer to the majority of questions would be “Please consult a lawyer”, but it’s desirable to have something for the tools we are implementing.

The GDPR working group has this planned, and are on top of it.

 

Checking in with international liaisons

The Swedish, Hindi and Brazilian communities had representatives present for this weeks discussions.

 

Review notifications

When a post is held for moderation we currently inform users that it will be reviewed within 72 hours. Unfortunately users get hung up on “72” and don’t read the bit before it explaining that’s the longest period we expect them to wait.

In light of this, we’ll be modifying the string to instead indicate that their post will be manually reviewed by a moderator to hopefully remove the scare element of the high number.

 

Attendance

@amboutwe, @anevins, @bemdesign, @clorith, @contentiskey, @felipeelia, @firoz2456, @geoffreyshilling, @jdembowski, @macmanx, @nikolam, @numeeja, @sterndata, @t-p, @tobifjellner, @valeriosza, @vishalmukadam, @cthreelabs and Dalton Silveira attended.

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

 

Contributor tips
Step away from the computer every now and then, have a cuppa, get some fresh air. It’s good for you

#weekly-chat

April 5th Support Team Meeting Summary

Announcements

  • Common Gutenberg Questions – Keep populating the document if you come upon anything that should be covered by it. The callout may not have been in 4.9.5, but it’s imminent and it never hurts to be prepared
  • The Community Code of Conduct project team is having a survey they’d love to be shared as widely as possible within the community.

WordPress 4.9.5

WordPress 4.9.5 was released two days ago. So far we haven’t had any trouble.

Onboarding

Did you do a volunteer onboarding session with us in the past, and would you be willing to share feedback on it? Or, would you be interested in joining an upcoming volunteer onboarding session?

If so, please reach out to @zoonini in Slack!

In our onboarding sessions, you’ll learn how to use the forums, how to best help people, and you’ll make a few friends along the way. 🙂

Our last onboarding session was in February.

Checking in with international liaisons

The Swedish, German, Brazilian, and Greek communities had representatives stop by our meeting this week.

If you do support for WordPress in non-English speaking communities, please do stop by and say hello during our meetings so we can share experiences.

Attendance

@macmanx @otto42 @geoffreyshilling @bcworkz @contentiskey @cthreelabs @zoonini @numeeja @tobifjellner @zodiac1978 @valeriosza @sterndata @firoz2456 @xkon attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

Contributor tips
Are you eager to help people, but you don’t know what to say? We have several pre-written replies that you’re welcome to use!

#weekly-chat