Tag Archives: Forums

Kartik Shukla 10:32 am on April 7, 2026
Tags: , Forums, , wcasia2026   

Join the Support Team at WordCamp Asia 2026 Contributor Day (April 9, Mumbai)

Welcome to the Support Team at WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Asia 2026! 🎉

The Support Team plays a crucial role in helping WordPress users across the globe by answering questions, solving problems, and improving the overall user experience in the WordPress.org support forums.
Whether you’re new to WordPress or an experienced contributor, there’s always a place for you here.

What Does the Support Team Do?

The Support Team focuses on helping users succeed with WordPress by:

  • Answering questions in the WordPress.org support forums
  • Troubleshooting issues related to plugins, themes, and coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress.
  • Guiding users toward best practices and solutions
  • Improving support documentation and resources
  • Helping keep discussions organized and welcoming

Support is often the first touchpoint for users, making this team one of the most impactful in the WordPress ecosystem.

What Will We Do at Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/?

At WordCamp Asia 2026, the Support Team will focus on:

  • Getting new contributors started with the support forums
  • Identifying unanswered or pending topics
  • Working together on real user issues
  • Sharing best practices for effective support replies
  • Collaborating on improving support workflows

If you’ve never contributed before, this is one of the easiest and most rewarding ways to start.

Your Path as a Contributor
There are multiple ways you can contribute to the Support Team:

Getting Started
Create or log in to your WordPress.org account

Start Contributing

  • Pick unanswered topics and try helping users
  • Test issues on your local site before replying
  • Learn how to guide users with clarity and empathy

Grow Further

  • Help moderate discussions
  • Contribute to support documentation
  • Mentor new contributors

No coding knowledge is required — just a willingness to help.

Overcoming Challenges Together

Support can sometimes be tricky — every issue is different.
But don’t worry:

  • You’ll have table leads and experienced contributors to guide you
  • You can ask questions anytime during the day
  • Collaboration is encouraged — no one works alone

Every reply you write helps someone move forward.

Why Join the Support Team?

  • Make a real impact by helping WordPress users
  • Improve your problem-solving and communication skills
  • Be part of a global, welcoming community
  • Build confidence and grow within open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL.

Support is where learning meets contribution.

Meet Your Table Leads
The Support Team at WordCamp Asia 2026 will be led by:

Prathamesh
Kartik Shukla

They’ll help you get started, guide you through contributions, and ensure you have a great experience.

Helpful Resources

Don’t forget your laptop and charger! 💻

Not Sure Which Team Is Right for You?
If Support sounds interesting but you want to explore other options, check out Make WordPress’s Find Your Team tool.
We look forward to seeing you at the Support table. Come help someone move forward.

#contributor-day, #forums, #support, #wcasia2026

James Huff 10:48 pm on August 15, 2024
Tags: Forums   

22nd August Support Team Meeting

The next Support Meeting will be held on Thursday, August 22nd 2024, 20:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required)

PluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party./Theme Rep Topic Lock Ability

Plugin/Theme support/authors have the option to sticky their own topics if they wish to, but they do not have control over closing topics. There is a case to be made for announcement posts and special situations needing a sticky topic and similar, and having them sticky, but not closed, is often counter productive.

The ticket at https://meta.trac.wordpress.org/ticket/5722 proposes extending the ability to close topics to plugin/theme support/authors, but only if it’s their own topic, AND there are no replies to the topic already.

How does that sound?

WCUS Support Lead Needed!

Will anyone at WCUS be willing to lead the Support table on Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/, please?

Stale MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. Tickets

(more of a request than an agenda item, but will be mentioned during the meeting for extra reach)

Please take some time to go through https://meta.trac.wordpress.org/query?status=accepted&status=assigned&status=new&status=reopened&status=reviewing&component=Support+Forums&order=priority

If you can add to any ticket (whether that’s with code or with comments), please do so!

If you close them (whether with code or if they’re simply no longer relevant), even better!

Meeting Time

Let’s take the opportunity to discuss the meeting time. Currently, it’s every other Thursday at 20:00 UTC, previously it was every Thursday at 17:00 UTC.

Do we want to stay with the same schedule? Do we want to move back to the previous? Do we want to try something new?

Happy Hour?

Docs hosts a monthly informal hour-long Slack huddle, just to hang out, chat, etc.

Do we want to try something similar?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

#forums

jordesign 11:48 pm on July 23, 2024
Tags: Forums   

25th July Support Team meeting

It’s been a minute since our last team meeting – so it’s time for us to catch up. Just a couple of specific things that would be good to talk about.

Next Steps for DSA Changes

In March we started discussing any changes that might be needed in the forums to adhere to the new Digital Services Act. That conversation lapsed after that and, given there are legal requirements we need to meet, we need to turn this into some actionable items to move things forward. If you’re able to review the post (and comments) before the meeting that would be very valuable.

Support Team RepTeam Rep A Team Rep is a person who represents the Make WordPress team to the rest of the project, make sure issues are raised and addressed as needed, and coordinates cross-team efforts.

It’s been a while since we considered the Team Rep role. I’ve checked in with Marius – and he is happy for us to have a chat about whether we should nominate a new rep.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

#forums

jordesign 2:38 am on June 18, 2024
Tags: Forums   

20th June Support Team meeting

The support meeting will be held on Thursday, June 20 2024, 20:00 UTC (20:00 UTC, June 20) in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/ (a Slack account is required) or at https://make.wordpress.org/support/chat/.

In Matt’s post about WP’s 21st birthday, and also at the WCEU keynote, the Forums were called out specifically as an area to improve and focus on.

“Forums should be front and center in the community.”

This fits well with discussions we’ve been having over the past month or two regarding challenges and opportunities in the Support Forums/Team. In this week’s meeting I’d suggest we try and organise these thoughts into some proposed actions we can publish publicly to address the proposed focus on improvement.

This can probably be a pretty free-flowing discussion – but I’m keen for us to come up with a concrete list of actions. A few thoughts as starting points…

  • How can we address the issues we’ve discussed previously? dwindling volunteers, entitled users, how to make sure we unflag as much as we flag, continued improvement in handling sockpuppets.
  • What ways could we encourage more people to search for answers, and ask questions, in the forums?
  • What tooling improvements should we prioritise asking MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. for help with?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

#forums

jordesign 10:28 am on June 5, 2024
Tags: Forums   

6th June Support Team meeting

The support meeting will be held on Thursday, June 6 2024, 20:00 UTC (20:00 UTC, June 6) in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/ (a Slack account is required) or at https://make.wordpress.org/support/chat/.

Just a little reminder that this is a new time. We’d love to see you there – but if the timing means you are unable to attend – feel free to leave any thoughts or discussion in in the comments of this post.

Support Team challenges

Let’s spend a little time sharing and discussing the challenges we see in the forums, and in the tasks performed by the Support Team.

Support ForumSupport Forum WordPress Support Forums is a place to go for help and conversations around using WordPress. Also the place to go to report issues that are caused by errors with the WordPress code and implementations. opportunities

Let’s also have a little think about opportunities we see to make the Support Forum experience better, more helpful, or more compelling to WordPress users.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

#forums

jordesign 12:39 pm on May 13, 2024
Tags: Forums   

16th May Support Team meeting

The support meeting will be held on Thursday, May 16 2024, 20:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/(a Slack account is required) or at https://make.wordpress.org/support/chat/.

Just a little reminder that this is a new time. We’d love to see you there – but if the timing means you are unable to attend – feel free to leave any thoughts or discussion in in the comments of this post.

Automated Support Badges

There’s been plenty of discussion about this both in TracTrac Trac is the place where contributors create issues for bugs or feature requests much like GitHub.https://core.trac.wordpress.org/. and in past meetings. But with a proposal to have this worked on at the WCEU Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/ – it’s time to some to some final decisions and clarity around what we’d like. Please keep in mind that getting anything in place and automated would be good – so we can make recommendations for the purposes of the work being done, and then course-correct later on if needed.

Encouraging more Forum contributors/contributing

Let’s continue our brainstorm from last meeting about how we can be more open and inviting, and celebrate/encourage contributors who are regularly helping others in the Forums.

Proposal for a Support Trac bug scrub

This has been discussed a little already – but lets further discuss the potential of having a Bug Scrub on the week’s we don’t have a meeting. Would this be useful? When should we hold it? What would we expect the outcomes to be? Let’s talk about it.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

#forums

jordesign 12:30 am on April 9, 2024
Tags: Forums   

11th April Support Team meeting

The support meeting will be held on Thursday, April 11 2024, 20:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/(a Slack account is required) or at https://make.wordpress.org/support/chat/.

Just a little reminder that this is a new time. We’d love to see you there – but if the timing means you are unable to attend – feel free to leave any thoughts or discussion in in the comments of this post.

Support Team Contributor Ladder

In an effort to grow the size of contributor to the Forums – we’re going to do a short excercise which pinpoints where contributors with different levels of experience can get involved. Please read this introductory post before the meeting to learn more about this.

Changes needed for adherence to Digital Services Act

There’s been some discussion on this in the comments (feel free to catch up and add any thoughts) but it would be good to decide some actions from that. Most notably:

  • Should we include a definition of what is considered ‘Spam’ for the Forum Guidelines?
  • What tooling do we need to open TracTrac Trac is the place where contributors create issues for bugs or feature requests much like GitHub.https://core.trac.wordpress.org/. tickets for?

Brainstorm and review of open Trac tickets

In addition to the above – we have a bunch of open Trac tickets (Automated Support Badges anyone?) with request for changes to improve the tooling and experience in the forums. I’m keen to hear all y’all thoughts on which of those are most urgent/valuable – so we can approach MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. with a prioritised list and try and get some of those moving.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

#forums

jordesign 11:19 am on April 8, 2024
Tags: Forums   

Brainstorming a Support Team Contributor Ladder

One of the things that will help with the long-term sustainability of the Support Team is to start getting more contributors involved at different levels.

Currently we have a situation where the Support Team is made up of a small number of Mods, and then we have a handful of contributors within the forums who answer a lot of threads, but are not really involved or aligned with the team in general.

I propose that we have a great opportunity to engage and connect with Contributors in the forums in such a way that we start building them towards greater involvement and impact within the Support ecosystem of WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/. This in turn would create a funnel or pathway towards future Support Team membership.

Contributor Ladder

A Contributor Ladder is a process and tool (based on the 5 stages of volunteering) that many other Make teams have used to identify ways to involve contributors at any stage of experience, and help them ‘level up’ their involvement. It is a great way to think about how to get more people involved, but also what skills and experience Contributors would need to take on different tasks within the team.

Here’s a few examples of how other teams use a Contributor Ladder

Step 1: Identify tasks

The first thing to do is write out all the things that the Team (in our case, including the broader contributor base) does. This is my shortlist – but I’d love to hear of others we should consider:

  • Checking Pending queue, Spam queue, and Modwatch queue
  • Identifying and removing Spam
  • Answering questions in #forums
  • Handling the password reset queue
  • Taking part in fortnightly team meetings
  • Answering questions in the general forums
  • Discussing and providing input on decisions
  • Supporting end engaging other contributors
  • Strategy and planning

Step 2: Match to the 5 stages of volunteering

The next thing is to assign those different activities to the stages of volunteering. At this step we can also identify why training/experience is needed in order for a Contributor to achieve a certain level, and how we acknowledge them.

Here’s my rough first attempt here:
Table displaying details of the Support Team Contributor Ladder

Let’s discuss and workshop?

I propose that we spend 10-15 minutes going over this brainstorm/process in our next team meeting on April 11th as a helpful step towards better understanding the work of the team and how to plan for the future.

jordesign 10:23 am on March 27, 2024
Tags: Forums   

Announcement of a new Support Team meeting time

This post is to announce a change in the timing of our regular Support Team meetings. 

The next meeting will be held at on Thursday, April 11, 2024, at 20:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/ (a Slack account is required) or at https://make.wordpress.org/support/chat/. Subsequent meetings will be held every 2 weeks at the same time.

If it’s been a while since you joined a support meeting, or you’re thinking of joining for the first time (welcome!) here’s a few things for you to know.

  • Ordinarily, the agenda for the meeting will be published on the Monday preceding the meeting itself. Y’all are welcome to suggest agenda items in the comments of that post.
  • Everyone is welcome to attend! Help out answering questions in the forums and want to get more involved? Want to see how things in the Support Team work? Whatever your reason, we’d love to have you join us.
  • Decisions on items (which are added to the agenda) are made by those who are in attendance at the meeting, with any comments on the agenda itself taken into account.

The agenda for our next meeting will be out on April 8th and I look forward to seeing you all on April 11th!

jordesign 1:10 am on February 16, 2024
Tags: Forums   

22nd February Support Team meeting

The support meeting will be held on Thursday, February 22 2024, 19:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/(a Slack account is required) or at https://make.wordpress.org/support/chat/.

Commercial support quality in reviews

Following on from the recent change to guidelines around reviews of Commercial/Pro plugins we need to discuss and make a decision about whether quality of support received for Commercial/Pro plugins is a valid part of a review.

Support Team plans for 2024

Let’s discuss my proposal of some things to work on in 2024 to make the Support Team more sustainable for the long term, and better connect with our contributors who work in the Forums.

Firmer language around links in reviews

Even though it shouldn’t be possible for link – some folks do manage to do so. At the moment our wording around that guideline (in the form itself) is a little soft. Should we have a clear mention in the Guidelines themselves, and also update the wording in the form to be clearer?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

#forums