Agenda for March 2nd Support Meeting

The weekly support meeting will be held on Thursday, March 2nd, 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

More details in pending views

Moderators often go through pending posts, either from flagged accounts, or as a result of Akismet or other automated anti-spam measures being uncertain about some content.

To improve the user flow in approving posts and unflagging users in a more efficient manner, a proposal is now up in meta ticket #6809, with a call for feedback if this is the right direction, and the right information to present.

Support ForumSupport Forum WordPress Support Forums is a place to go for help and conversations around using WordPress. Also the place to go to report issues that are caused by errors with the WordPress code and implementations. Bug Scrub

The first bug scrub of the Support Forum component of the year was held this week!

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

Open floor

This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.

When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.

It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@clorith) via direct messages on Slack with whatever they wish the team to look at together.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

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Summary for February 23rd Support Meeting

The weekly support meeting was held on Thursday, February 23rd, 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. Read the transcript at your own pace (a Slack account is required)

Community headlines and updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Two-Factor Authentication

Two-factor authentication is available for testing on WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/, the path to it is kind of hidden, as it is still being tested.

If your account has elevated privileges anywhere on WordPress.org, consider enabling two-factor even during this test phase though 🙂

If you have two-factor already, and encounter any bugs, please report them at the wporg-two-factor GitHub repository.

WordPress 6.2 betas

BetaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. testing of the upcoming WordPress 6.2 continues at full speed. Do you run a unique kind of site, or fresh and modern PHPPHP PHP (recursive acronym for PHP: Hypertext Preprocessor) is a widely-used open source general-purpose scripting language that is especially suited for web development and can be embedded into HTML. http://php.net/manual/en/intro-whatis.php. versions? Help us test if you can!

Support ForumSupport Forum WordPress Support Forums is a place to go for help and conversations around using WordPress. Also the place to go to report issues that are caused by errors with the WordPress code and implementations. Bug Scrub

A scrub of support forum component tickets is scheduled for March 1st.

WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Asia

The first WordCamp Asia was held over the last weekend, and we’ll get some updates on how contributor dayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/. went form a support perspective when the attendees have had a chance to settle in, kudos to the volunteers who helped by giving back during the event (and before/after, of course)!

Volunteers interested in taking on more responsibilities

In an effort to facilitate for more volunteers taking on new roles and responsibilities, there’s a proposal to have others take part in running weekly meetings. To lower the barrier, agendas will be prepared and the groundwork handled if desired, to make it easier to jump in and participate in more ways.

If this sounds interesting, please feel free to reach out to @clorith!

Checking in with international liaisons

No major issues being reported form the international liaisons this week.

Our friends in the Russian community are currently experimenting with Telegram as a community platform, and are seeing new faces, which is an exciting development!

Open floor

Open floor is a segment of our chat that is used if there is time left of the allotted meeting time, where items not initially on the agenda can be brought up, such as feedback or ideas, anything really (so long as it relates to the support team).

Updated FAQ for topic reporting

After the recent enhancements to the topic report functionality in the forums, the FAQ entry for how to report abuse or spam has been updated accordingly.

This improves on the reporting flow, and ensures that more initial information is available to those who respond to reports, so that the reporters may retain their anonymity moving forward by not needing ot be called upon to explain their report.


Merry-Go-Round of Life from Howl’s Moving Castle, performed by Joe Hisaishi

#weekly-chat

Agenda for February 23rd Support Meeting

The weekly support meeting will be held on Thursday, February 23rd, 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Two-factor authentication

Two-factor authentication is currently being tested on WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/, and users with elevated roles are encouraged to test it out.

Note that the feature is as of yet not “generally available”, meaning there is no way to navigate to this settings panel without knowing the direct URLURL A specific web address of a website or web page on the Internet, such as a website’s URL www.wordpress.org, this is intentional as the feature is still in testing, and bugs are still being worked out as they are discovered.

WordPress 6.2 betas

The betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process.-proceedings continue, with WordPress 6.2-beta3 now being available for testing!

Support ForumSupport Forum WordPress Support Forums is a place to go for help and conversations around using WordPress. Also the place to go to report issues that are caused by errors with the WordPress code and implementations. Bug Scrub

The first bug scrub of the Support Forum component for the year has been scheduled, save the date (and time) y’all!

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

Open floor

This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.

When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.

It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@clorith) via direct messages on Slack with whatever they wish the team to look at together.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Support ticket triage session – March 1st 2023 at 12:00 UTC

Spring is almost here, and we need to clean up the tickets in our garden – time for a bug scrub. 🐞

We all love Support Forums – It’s where we learn and help at the same time. In order to make this a better place, we constantly come up with new enhancements, requested via tickets. Some of these need a push forward.

We will be putting aside some time to triage tickets, trying to gather some helpful input about what we think about them and how we can help to move them forward.

Our next ticket triage session will be held on Wednesday, March 1, 2023, 12:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required).

We will be looking at general support tickets, issues or enhancements, especially those not discussed in our previous triage sessions. If you think a ticket needs our attention, please feel free to let us know via the comment section below, or during the session.

The chosen hour is not friendly with your time zone, unable to make the session or maybe meetings just aren’t your thing? If the latter, you should still come and meet us – you’ll change your mind about boring meetings. 😊 We would still love to know your opinion on the issues mentioned in the tickets. Please feel free to let us know via a comment on the respective tickets.

Also, do you think these sessions should become a regular thing? Maybe a monthly session to make Support Forums even a better place than it is now? Let us know your thoughts on this!

Summary for February 16th Support Meeting

The weekly support meeting was held on Thursday, February 16th, 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. Read the transcript at your own pace (a Slack account is required)

Community headlines and updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Topics reported by users

When a user reports a topic or review, they are now required to provide an explanation of why they are reporting the topic.

This should improve understanding among moderators when looking at a report, and remove the need to call out a user in public to get an explanation. This is doubly important, as the report feature maintains the reporters anonymity, by only revealing their identity, and the reason for the report, to a moderator, and that trust should not be broken.

Support component bug scrub

@vladytimy has graciously offered to host one (or more?) bug scrubs for the support component on metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress., look forward to updates from them on times and dates!

WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Asia

WordCamp Asia is happening this weekend, and we’ve got the awesome @thelmachido and @prathameshp running the support table at Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/. 🥳

Checking in with international liaisons

More communities bring back feedback that they are looking for solutions to replace Slack as a community platform due to various limitations form the platform in terms of who may use it, and what data is available to the communities to help retain members and grow.

Ed Sheeran – F64

#weekly-chat

Agenda for February 16th Support Meeting

The weekly support meeting will be held on Thursday, February 16th, 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Topics reported by users

Minor, but still good, users are now required to provide a reason when reporting a topic, no matter what categorization is chosen. Previously a reason was only requested if the “Other” option was selected.

Support component bug scrubs

At the start of the year, a few folks mentioned that they would like to do a new scrub of tickets relating to the Support Forum component, to prioritize them based on the teams current needs.

Let’s check in on who would like to run these, and see what focuses we can aim towards going forward, and perhaps set some quarterly goals for improvements we would like to see to our own flows?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

Open floor

This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.

When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.

It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@clorith) via direct messages on Slack with whatever they wish the team to look at together.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Summary for February 9th Support Meeting

The weekly support meeting was held on Thursday, February 9th, 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. Read the transcript at your own pace (a Slack account is required)

Community headlines and updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 6.2 BetaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process.

The first beta for WordPress 6.2 has been released, and is ready for testing for those who are so inclined.

Community Summit

Details of the Community Summit have been posted, and the invitation process is slightly different this year. If you believe you have something of value to add to the discussions, you’ll be able to submit an application to be considered for an invitation.

Evolving how we do international liaison check-ins

Moving forward the team will be doing quarterly check-ins with our international liaisons directly, to give them their own unique way of providing feedback and letting us know of any wins or struggles that the overall team can help each other on.

The exact format of these direct check-ins isn’t fully set yet, but will take learning from other teams doing similar approaches into account when putting together the exact format.

Checking in with international liaisons

Some of our teams are reporting some onboarding issues due to limitations in the free Slack workspaces they often use, and are investigating other solutions, and following the proposal to consider looking into Matrix as a solution that was previously posted to the make/meta blog.

Placebo – Running Up That Hill

#weekly-chat

Agenda for February 9th Support Meeting

The weekly support meeting will be held on Thursday, February 9th, 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Community Summit

Details of the Community Summit have been posted, and the invitation process is slightly different this year. If you believe you have something of value to add to the discussions, you’ll be able to submit an application to be considered for an invitation.

If you’re interested, or just aren’t familiar with the Community Summit, check out the post below for details on both what it is, and how to apply!

Evolving how we do international liaison check-ins

In the past, we’ve relied on international liaisons coming to us, but this puts the burden on them to be pro-active. For some the idea of reaching out first is not something they are comfortable with, or time-zone wise they worry about disturbing others.

To help with this, and move the burden of contact onto a more managerial side of it all, the team will make an effort to reach out individually to liaisons at least once per quarter moving forward.

This to hear how things are going, what challenges or wins have they had recently, and how can we help with any questions they may have.

We will of course still do our normal check-ins during meetings, for those who are around, as it’s great to hear from them, and keeps us reminded that we are representing a larger set of users, and not just those that are present in the applicable meetings.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

Open floor

This part of the meeting only happens if there is time, the team aims to cover the pre-planned topics first in any given meeting.

When open floor starts, any topic posted either as a comment to this agenda post will be looked at, or as many as there is time for. If there is still time left after this, then meeting attendees may step forward with questions, comments, remarks, anything relating to the support team that they’d like to handle.

It is also important to note that not everyone is comfortable posting things publicly, there is complete understanding of this, and users are welcome to contact the team representative (@clorith) via direct messages on Slack with whatever they wish the team to look at together.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

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