Agenda for November 3rd Support Meeting

  • General Announcements
  • Testing WordPress 4.7 Beta 1
  • Continue to Test the New Forum Theme
  • Publicly Posted Requests for Private Information
  • Checkin with International Support Liaisons

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, November 3, 2016, 16:00 UTC in #forums on Slack. (a Slack account is required)

October 27th Support Team Meeting Summary

Announcements

Forum Upgrade Status

The official ETA is that everything will be done when it’s done.

We have nothing to add to our list of things that would be nice for Moderators and other volunteers to have and the list of known issues at this time.

WordPress 4.7 Beta

The first WordPress 4.7 Beta should be arriving soon, so please be ready to start beta testing.

If you don’t have any room on your own server or hosting account, there are some great guides for setting up a local server environment.

More bug reports during the beta means less forum threads after the final release.

New Forum Theme

Please continue to test the forum redesign!

To start the fun, simply visit https://wordpress.org/support/?new-theme=1

It works off of a cookie, so if you need to switch back, simply visit https://wordpress.org/support/?new-theme=0

If you find anything broken, please open a ticket in Meta Trac (after searching first, of course) under the Support Forums component, and prepend the ticket’s title with “Support Theme:”. You can also use this pre-made query for viewing reported issues.

In addition to reporting bugs, we now have two master posts to aid in planning a new Forum Welcome and new forum descriptions.

This is how it’s launching for now (with a query string cookie toggle), and once everyone is confident that the bugs have been worked out, it will be launched for real! 🙂

Archiving vs. Unapproving

If you are moderating the forums, Archive is the new Delete. Please do not Unapprove anything.

Unapproving something simply sends it right back into the Pending queue, where another moderator will have to take time to decide what to do with it.

The Pending queue should be empty as often as possible (those items over 3 months old will eventually be cleared once we have a safe MySQL query to run). Items should only ever be Approved, Archived, Spammed, or Unspammed, and never Unapproved.

WordCamp US 2016 Plans?

Besides Contributor Day, nothing else has been planned for the Support Team at WordCamp US 2016 yet.

We’ll start thinking about extra things next month, once we get a better idea of who’s going, as some folks are still waiting on visa and work/family approval.

Nothing will be planned outside of the 3 WordCamp days.

Checkin with International Support Liaisons

Attendance

@macmanx @bcworkz @lasacco @jmdodd @fierevere @cais @clorith @bdbrown @kidsguide @jdembowski @numeeja @t-p @voldemortensen @geoffreyshilling @ipstenu @cristianozanca @sterndata @songdogtech @bethannon1 @keesiemeijer @stephencottontail @imazed @anevins @kmessinger @lukecavanagh @hardeepasrani @kenshino @zodiac1978 @sergeybiryukov @jcastaneda attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for October 27th Support Meeting

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, October 27, 2016, 16:00 UTC in #forums on Slack. (a Slack account is required)

October 20th Support Team Meeting Summary

Announcements

WordPress 4.6.1

We had nothing new to add to the known issues for WordPress 4.6.1.

This time next week, we’ll switch to focussing on the first 4.7 beta.

Forum Upgrade Status

The official ETA is that everything will be done when it’s done.

We have nothing to add to our list of things that would be nice for Moderators and other volunteers to have and the list of known issues at this time.

New Forum Theme

The forum redesign is available for testing!

To start the fun, simply visit https://wordpress.org/support/?new-theme=1

It works off of a cookie, so if you need to switch back, simply visit https://wordpress.org/support/?new-theme=0

If you find anything broken, please open a ticket in Meta Trac (after searching first, of course) under the Support Forums component, and prepend the ticket’s title with “Support Theme:”.

You can use this pre-made query for viewing reported issues. Please note that this list will not display tickets that are already marked as resolved (you can do this your self by ticking the checkbox).

This is how it’s launching for now (with a query string cookie toggle), and once everyone is confident that the bugs have been worked out, it will be launched for real! 🙂

In addition to reporting bugs, we now have two master posts to aid in planning a new Forum Welcome and new forum descriptions before next week’s meeting.

Checkin with International Support Liaisons

Attendance

@macmanx @bcworkz @gagan0123 @kidsguide @clorith @jmdodd @cais @lasacco @bdbrown @ipstenu @numeeja @cristianozanca @lukecavanagh @geoffreyshilling @sterndata @tnash @hardeepasrani @pmfonseca @hideokamoto @abletec @jcastaneda attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

New Forum Descriptions Planning Master Post

The new forum theme now puts the forums and their descriptions front and center, so it’s about time we discussed which ones we want to keep, and what their descriptions should be (some of these were written over 10 years ago).

To save time on next week’s meeting, let’s use the comments below to start discussing how we should change this.

For reference, the forums and their descriptions in the new theme are displayed as follows:

New Forum Welcome Planning Master Post

Along with the new forum theme, it would be great if the Forum Welcome now lived on the forums as a page (perhaps at /support/welcome/ even), especially since the Codex will be going away eventually.

To save time on next week’s meeting, let’s use the comments below to start discussing how we should pursue this, and what we should bring over.

Agenda for October 20th Support Meeting

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, October 20, 2016, 16:00 UTC in #forums on Slack. (a Slack account is required)

October 13th Support Team Meeting Summary

Announcements

WordPress 4.6.1

We had nothing new to add to the known issues for WordPress 4.6.1.

Forum Upgrade Status

The official ETA is that everything will be done when it’s done.

We have nothing to add to our list of things that would be nice for Moderators and other volunteers to have and the list of known issues at this time.

In good news though, we would love to announce that those with Keymaster access can now bulk-spam topics and replies from wp-admin, so if there’s ever a really crazy spam flood, ask for a Keymaster in #forums on Slack (there should be one available at most times).

Reminder on Some “How to Moderate” Things

Despite this handbook page on moderation in the new forums, and this overview of working in the moderation queues, it would appear that some key points are being ignored.

  • Do not trash/delete/archive spam. Spam is spam and should be marked as Spam and sent to the Spam queue, where it will remain until Akismet automatically removes it on its schedule (something like 15 days).
  • Do not unapprove things. This sends them back into the Pending queue, which really should be empty at all times (those items older than 2 months will be cleared soon). Basically, Unapproving something means that another Moderator has to take time to figure out what to do with it, and they might just re-approve it. If you come across something live that is spam, mark it as Spam. If you come across something live that shouldn’t be there but is not Spam (duplicates and other junk), use the Archive option. Archive is the new Delete. (@jmdodd will address this tonight by removing the Unapprove option)
  • Announce when you are working with spam and/or pending in #forums on Slack, and announce when you are done. The actions are currently hard toggles, meaning that two people clicking “Approve” in the Pending queue simply sends the item right back to the Pending queue. (this will be fixed eventually)

In addition to the above, and obviously related to the situation, please remember that the Moderator role requires “attending as many meetings as possible within reason,” and in addition please subscribe to Make/Support. Being aware of new information as we all learn how best to moderate the forums will avoid a lot of unnecessary overlap and duplication of efforts.

Checkin with International Support Liaisons

Attendance

@macmanx @clorith @jmdodd @bdbrown @kidsguide @gagan0123 @sterndata @zoonini @keesiemeijer @numeeja @dartiss @cristianozanca @d4z_c0nf @geoffreyshilling @songdogtech @stephencottontail @ipstenu @kenshino @t-p @gmosso @casiepa @netweb @sergeybiryukov @lukecavanagh @jdembowski @jcastaneda @bcworkz @abletec @cais @otto42 @danhgilmore attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for October 13th Support Meeting

For any other items to discuss please add them in the comments below, or bring them up in the meeting.

The meeting will be Thursday, October 13, 2016, 16:00 UTC in #forums on Slack. (a Slack account is required)

October 6th Support Team Meeting Summary

Announcements

WordPress 4.6.1

We have added a curl error on plugin/theme update, and an increase in function calls to get_locale(), to the known issues for WordPress 4.6.1.

Forum Upgrade Status

The official ETA is that everything will be done when it’s done.

We have nothing to add to our list of things that would be nice for Moderators and other volunteers to have and the list of known issues at this time, but please do take a look at the first tickets from the bbPress Moderation Workgroup, and we have a patch for a moderation notice.

WordCamp US Preliminary Plans

WordCamp US 2016 will be December 2 – 4 with the Contributor Day on December 4.

The plan as of now is to help intro new support volunteers at Contributor Day. At this time, 10 current volunteers have confirmed that they will be available to help with that. The team also expressed interest in establishing some sort of bootleg/overflow Happiness Bar again, if the opportunity presents itself.

Checkin with International Support Liaisons

Attendance

@macmanx @kidsguide @t-p @geoffreyshilling @cristianozanca @anevins @jcastaneda @clorith @fierevere @sergeybiryukov @cais @bcworkz @jmdodd @gagan0123 @lasacco @lukecavanagh @bdbrown @jdembowski @wizzard_ @dartiss @sterndata @ipstenu @numeeja @stephencottontail @songdogtech @kenshino @hardeepasrani @casiepa @bethannon1 @keesiemeijer @tnash @drewapicture @hideokamoto @abletec attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat