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  • James Huff 9:54 pm on March 30, 2016 Permalink  

    Agenda for March 31st Support Meeting 

    • WordPress 4.5 RC. Testing? Any new problems?

    For any other items to discuss please add them in the comments below, or bring them up in the meeting.

    The meeting will be at 16:00 UTC in #forums on Slack. (a Slack account is required)

     
  • James Huff 11:58 pm on March 24, 2016 Permalink
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    March 24th Support Team Meeting Summary 

    WordPress 4.5 RC 1

    WordPress 4.5 RC 1 is out, and so far we haven’t noticed anything consistent or otherwise worth highlighting in our testing.

    Please do test the beta when you can. If we can find bugs before 4.5 goes final, we’ll have less threads to deal with after.

    Accessibility Forum

    We voted unanimously to establish a new Accessibility forums section following some community feedback on there being no place to bring such questions except to the Accessibility Team directly (email, Twitter, blog comments, etc).

    The new section will be for both developing and using an accessible WordPress, and a request has been made to create it.

    Read the meeting transcript in the Slack archives. (A Slack account is required)

     
  • James Huff 7:07 pm on March 23, 2016 Permalink  

    Agenda for March 24th Support Meeting 

    • WordPress 4.5 RC 1. Testing? Any new problems?
    • Accessibility Forum. Should we add a new forum section specifically for accessibility questions?

    For any other items to discuss please add them in the comments below, or bring them up in the meeting.

    The meeting will be at 16:00 UTC in #forums on Slack. (a Slack account is required)

     
  • James Huff 6:57 pm on March 17, 2016 Permalink
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    March 17th Support Team Meeting Summary 

    WordPress 4.5 Beta 4

    WordPress 4.5 Beta 4 is out, and so far we haven’t noticed anything consistent or otherwise worth highlighting in our testing.

    Please do test the beta when you can. If we can find bugs before 4.5 goes final, we’ll have less threads to deal with after.

    IRC Updates Launched

    We have a new reporting tool, which notifies us in #forums on Slack when something needs intervention, a guide on moderating IRC, and @kenshino and @jdembowski have been promoted to op to increase coverage when powers are needed.

    In most cases, you don’t need an op to intervene, just someone to stop by and say “Stop being a jerk.” The reporting tool includes a link to the log for investigative fun, and looks like this:

    ircreporting

    The report is triggered in IRC by entering .ops

    The effort was lead by @clorith and could not have happened without our discussion and votes throughout last month, so thank you all!

    Meeting Time

    By unanimous vote, the meetings will continue to be every Thursday at 16:00 UTC.

    Read the meeting transcript in the Slack archives. (A Slack account is required)

     
  • James Huff 7:45 pm on March 15, 2016 Permalink  

    Agenda for March 17th Support Meeting 

    • WordPress 4.5 Beta. Testing? Any new problems?
    • IRC Project Update.
    • Meeting Time. Please note, if you experienced a switch to DST this weekend, the meeting (which is still at 16:00 UTC) is now an hour later in your time. Are we still happy with 16:00 UTC?

    For any other items to discuss please add them in the comments below, or bring them up in the meeting.

    The meeting will be at 16:00 UTC in #forums on Slack.

     
  • James Huff 5:33 pm on March 10, 2016 Permalink
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    March 10th Support Team Meeting Summary 

    WordPress 4.5 Beta 3

    WordPress 4.5 Beta 3 is out, and so far we haven’t noticed anything consistent or otherwise worth highlighting in our testing.

    Please do test the beta when you can. If we can find bugs before 4.5 goes final, we’ll have less threads to deal with after.

    Badge Status Update

    I am very happy to report that, in line with the other teams, we now have a Support Contributor Badge, and that everyone with a Support Team badge now has a Support Contributor badge.

    Meanwhile, congratulations to everyone else with a new Support Contributor badge today: @abletec, @daviduzelac, @catacaustic, @adeline, @stephencottontail, @bcworkz, @rossmitchell, @songdogtech, @digitmaetel, @gblsm, @nobita, @ikaring, @extendwings, @kuck1u, @hnle, @npssl, @mura0403, @ounziw, @taku-k, @inc2734, @mocomoco, @hayato-y, @kjmtsh, @kuroda, @megane9988, @adminstrelok, @denisco, @alvarogois

    Badges are defined on the Handbook’s Volunteering in the Forums page.

    We aren’t done awarding badges, we have more to go in a second round soon, and we’ll be looking into ways to automate the process so that we can get this done much quicker (and accidentally miss less people, sorry).

    If any not-English support leaders are reading this and either @kenshino or @macmanx have not gotten to you, and you are on a rosetta forum (we can’t connect to external forums), please feel free to DM us, and we’ll get your locale’s Support Team badge thingy sorted out.

    Moving to bbPress 2

    The move to bbPress 2 is still ongoing, and the slow pace is deliberate and necessary. Lots could break if we aren’t careful, and the move to bbPress 2 depends a lot on how well moving the Plugins and Themes Directories to native WordPress goes.

    You can help speed the process along a bit by adopting a feature of our current forums and turning it into a plugin. Anything that is high to medium priority absolutely must be done before we even attempt upgrading the forums, anything low priority is also necessary but not a blocker for launch, and anything that is listed as “none” for priority would be nice to have but please give priority to the rest first.

    Read the meeting transcript in the Slack archives. (A Slack account is required)

     
    • songdogtech 3:57 pm on March 14, 2016 Permalink | Log in to Reply

      Hi James, Thanks for the support contributor badge 🙂 And I should have been on Slack for quite awhile now, but Slack tells me I don’t exist when I do a password reset. Can you help with that? Thanks, Mark

      • James Huff 7:57 pm on March 14, 2016 Permalink | Log in to Reply

        Make sure you have activated your Slack account following the instructions at https://make.wordpress.org/chat/

        If you have, and it’s still not working, you’ll need to send an email to slackinvitehelp (at) wordpress (dot) org

        • songdogtech 8:14 pm on March 14, 2016 Permalink | Log in to Reply

          I’m invited at that make.wordpress.org page, and I’ve emailed slackinvitehelp in the past, but got no response; and I have whitelisted slack. And I dont appear to be a .org forum mod anymore, either.

          • James Huff 11:18 pm on March 14, 2016 Permalink | Log in to Reply

            That’s odd, you’re still a Moderator on the forums. What controls are you missing?

          • James Huff 11:24 pm on March 14, 2016 Permalink | Log in to Reply

            Ok, looks like we got a new Slack invite sent, check you inbox and/or spam folder. 🙂

            • songdogtech 3:11 am on March 16, 2016 Permalink | Log in to Reply

              Thanks, but that’s wierd; no Slack invite. I just disabled the .procmailrc file at the email host in case that was buggy. And I don’t see the edit panel for users; I wanted to “Akismet Never Trust” a spammer a few days ago and found I don’t see the edit panel anymore. I do, however, see the IP, Edit, Delete and Spam links under each gravatar in the post thread view, and see if a user is already in timeout.

    • Geoffrey Shilling 5:38 pm on March 10, 2016 Permalink | Log in to Reply

      Congratulations to everyone that received a badge (and those that don’t have one just yet)! Thank you very much for all your hard work!

  • James Huff 11:55 pm on March 9, 2016 Permalink  

    Agenda for March 10th Support Meeting 

    • WordPress 4.5. The third beta is out! Are you testing it? Have you found any problems?
    • Badge Status Update

    The meeting will be at 16:00 UTC in #forums on Slack.

     
  • James Huff 9:13 pm on March 3, 2016 Permalink
    Tags:   

    March 3rd Support Team Meeting Summary 

    WordPress 4.5 Beta 2

    WordPress 4.5 Beta 2 is out, and so far we haven’t noticed anything consistent or otherwise worth highlighting in our testing.

    Alpha/Beta Forum Moderation

    If you find a thread in the Alpha/Beta forum that’s not about 4.5 Beta, please shut it down, move it out, or tag it with “modlook”. If it is about 4.5 Beta, mark it Resolved as soon as a trac ticket is opened or it’s resolved by otherwise determining the problem isn’t WordPress, or tag it with “modlook”.

    In other words, let’s keep that forum focussed only on current issues with the 4.5 betas and later RCs.

    Plugin Directory Changes and Handling Complaints

    Some big changes are coming to the Plugin Directory, and an important already-existing rule was clarified this week. The rule clarification has already been mis-reported, leading to lots of complaints sent through various outlets, and it’s entirely possible that the other changes could be as well.

    When encountering complaints regarding Plugin Directory policies, please direct them to the correct announcement at Make/Plugins (typically, it will be something recent), recommend that they contact plugins (at) wordpress (dot) org with any further questions, and close the thread, or tag it with “modlook”.

    Plugin Reviews as Part of Training Courses

    Some concerns came in over suspected sock puppet reviews on Pinkify It. In reality, these are not sock puppet reviews, but reviews posted as part of an official training course. Due to the classroom environment, the reviews trigger a number of our sock puppet warning signs.

    After a vote, we have decided that we’re ok with this. The students need somewhere to go as an example, Pinkify It is functional which is much better for the directory than a dummy plugin, it’s developed by the author of this training course, and it’s a very niche plugin which really wouldn’t see any sort of “unfair advantage” from multiple reviews like this.

    We aren’t the only ones involved in a decision like this though, so we have sent this decision and summary along to a representative of the Plugins Team.

    Global Contributor Drive Winners

    Congratulations to Harris Anastasiadis, Ahmad Awais, Takis Bouyouris, Phil Erb, Eric Gunawan, Jackie McBride, Diana Nichols, Kostas Nicolacopoulos, Juhi Saxena, and Sarah Semark, who reached the goal of 20 support threads replied to during our Global Contributor Drive weekend! To everyone who participated, thank you so much for taking the time to help WordPress users!

    These results were posted a bit earlier as part of the announcement for the Video Team’s Global Contributor Drive.

    Badges Update

    We hit a delay in our progress, but we’re still working on this. To avoid any ETA-related mishaps, we’ll just say that badges will be assigned soon. 🙂

    Read the meeting transcript in the Slack archives. (A Slack account is required)

     
  • James Huff 10:59 pm on March 2, 2016 Permalink  

    Agenda for March 3rd Support Meeting 

    • WordPress 4.5. The second beta is out! Are you testing it? Have you found any problems?
    • Alpha/Beta Forum Moderation
    • Plugin Directory Changes and Handling Complaints
    • Plugin Reviews as Part of Training Courses (and how they usually hit our Sock Puppet flags)

    For any other items to discuss please add them in the comments below, or bring them up in the meeting.

    The meeting will be at 16:00 UTC in #forums on Slack.

     
  • James Huff 10:59 pm on February 25, 2016 Permalink
    Tags:   

    February 25th Support Team Meeting Summary 

    WordPress 4.4.2

    No new common issues to add to the 4.4.x Master List.

    WordPress 4.5

    The first beta release of WordPress 4.5 is now available for testing.

    Please test as much as you can on as many server configurations as you can. More bugs found and fixed before the final release means less support threads later.

    Dirty, Broken, Rule-violating, Sock Puppet-wielding Plugins

    If you notice a flurry of reports about a particular plugin tanking sites or breaking directory rules (that includes sock puppetry), please contact plugins (at) wordpress (dot) org immediately. Don’t bother engaging in threads, just let them handle it please.

    The “Me Too” Epidemic

    Due to the often different nature of underlying problems, we kindly ask most folks to open their own threads rather than jumping into another person’s thread, but please use your best judgement in this regard.

    If you are absolutely sure that an identical issue is being discussed, especially if it’s right after a WordPress/plugin/theme release, a thread full of “me too” is probably more beneficial than 50 separate threads. If a solution added to a “me too” thread does not work for the minority of replies, it’s perfectly fine to ask that minority to open a separate thread.

    In this case, it’s very much about organization. Please use your best judgement to keep the forums organized.

    IRC Status Update

    The reporting tool is done, and promotions are ready to go, we’re just awaiting availability to deploy them.

    Changes to Featured/Popular Plugins/Themes

    Changes are being made by the way to the Featured and Popular Plugins/Themes listings work. If anyone complains about their plugin/theme not longer being there, please kindly remind them that “release and iterate” is a defining principle of everything we do in WordPress, and that they shouldn’t be basing their business on an algorithmically powered listing that’s designed for the good of users.

    Badges Update

    We’ll be passing badge assignments up the chain next week. Don’t worry, we haven’t forgotten about this.

    HelpHub Update

    HelpHub has reached the content phase, and there’s a painful list of topics to migrate and/or rewrite from the Codex. Please help with what you can, and refer to this guide for more info.

    Read the meeting transcript in the Slack archives. (A Slack account is required)

     
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