Marius L. J. 1:39 pm on July 31, 2023
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Summary for July 27th Support Meeting

The weekly support meeting was held on Thursday, July 27th, 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. Read the transcript at your own pace (a Slack account is required)

Community headlines and updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Extended capabilities for international moderators

Some may have picked up on this already, as the metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. commits are public, but in the spirit of transparency the team wishes to inform that the capabilities of moderators on the international forums (the ones directly under the main WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ domain) have been extended. This is to allow them to more directly handle spam and similar scenarios where extended capabilities may be needed.

Alongside this, improved audit logging for actions taken towards user-accounts have also been added. These are not publicly logged, and will not be, as doing so may potentially expose either users or moderators to potential retiliatory actions.

The first onboarding call for the contributor mentorship program has been concluded

If you’re unfamiliar with the new contributor mentorship program, it is a pilot project to help onboard new (and potential existing) contributors to various make teams, and give them more direct mentors that can help them navigate the hurdles that may come up when getting started in contributing. It’s a cool concept, and the support team is part of the pilot project (big shoutouts to the wonderful mentors!)

WP Contributor Mentorship Program: Support Team Onboarding Meeting

WordPress 6.3 is near

With the upcoming release of WordPress 6.3, the team had a quick brainstorming session about which topics they believe users may need help with. It is shaping up to be a great release at this time, and only one item was brought up as likely to cause confusion, that being the renaming of Reusable blocks to Patterns.

Checking in with international liaisons

None of the teams international liaisons had any concerns or special events/news to share at this time.

Karpe, Omar Sheriff – KENYA (Live from DY Patil Stadium, Mumbai)

#weekly-chat

Felipe Santos 3:31 pm on July 27, 2023  

WP Contributor Mentorship Program: Support Team Onboarding Meeting

Hi everyone!

Are you passionate about WordPress and eager to contribute to its forums? Do you enjoy helping others and solving challenges? If so, we have exciting news for you!

We are thrilled to announce that we will be hosting an exclusive onboarding call to introduce enthusiastic individuals like you to our Make Support team and its rewarding contributions to WordPress. Whether you’re a seasoned developer, a support expert, or a WordPress enthusiast with a desire to learn and grow, we welcome everyone to join our team.

The onboarding meeting will be held on Friday, July 28th 2023, 14:00 UTC.

Meeting link: https://meet.google.com/uqz-ohjg-nwd

You can also join using your phone: https://tel.meet/uqz-ohjg-nwd?pin=5284923163766

Anyone can join, and you can participate using video, audio, or text (using the meeting chat) — whatever makes you more comfortable.

During this onboarding call, you’ll get the chance to:

  • Introduce yourself to the team (optional) and create connections.
  • Ask any questions you may have about the program and the contribution process.
  • Get familiar with how you can contribute, regardless of your experience level.
  • Have some real examples of support topics and how we approached each of these.
  • Steps to follow when finding bugs and how to create a bug report.
  • Get to know some great tools to speed up your contribution and improve its quality.
  • Review some basic guidelines to keep in mind while contributing to the forums.
Marius L. J. 11:17 am on July 26, 2023  

Agenda for July 27th Support Meeting

The weekly support meeting will be held on Thursday, July 27th 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 6.3

At the time of writing, we are just 2 weeks away from the planned release date of WordPress 6.3.

The field guide has been published, are there items we should be extra aware of from a support perspective (or things you’ve tested and found that may not be obvious within the field guide)?

Extended capabilities for international moderators

The moderators on the international forums (the ones found on the base WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ domain) have been given the ability to more actively deal with spam accounts, giving them the ability to now also blockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. the accounts to prevent further spam. This is particularly handy when any of the administrators may not be available due to time zones, or other engagements.

To account for the larger pool of users now able to perform more elevated moderator actions, improved audit logging has also been implemented.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Jenni McKinnon 1:37 am on July 24, 2023
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X-post: Online monthly Docs Team Contributor Day July 25, 2023

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Birgit Olzem 2:59 pm on July 17, 2023
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Hari Shanker R 4:08 am on July 12, 2023
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X-post: Announcing the Inaugural Cohort of the WordPress Contributor Mentorship Program!

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Alvaro Gómez 9:09 am on June 28, 2023
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WP Contributor Mentorship Program: Support team edition

I would like to discuss how we could implement the WP Contributor Mentorship Program in the Support team.

Mentees

Anyone can apply to join the program via this form. If you know anyone who would be a good candidate, please encourage them to take part. In my case, I have reached out to all the people I met during Contributor dayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/. at WCEU and let them know about the program.

Materials

We will need a set of materials for mentees to go over as part of their onboarding. We can of course point them to get Getting Started section of the Handbook and we also have a Support Table for Contributor Day doc we can share but I would like to know what other existing resources you can think of.

While drafting this post, I took a look at learn.wordpress.org and noticed how we do not seem to have any videotutorials specifically for support. We should explore the possibility of creating a simple “Getting Started with Support” video tutorial to facilitate the process.

If you have some experience recording these type of videos (and even if you do not!) please consider recording one. Please share you thoughts and suggestions in the comments.

Mentors

One of the most powerful ideas in this plan is to connect mentees to seasoned mentors who can reply to their questions and guide them through their onboarding. This should not require a lot of time but we do need to know who is available and would feel confortable doing that.

We are considering the possibility of holding “welcome” video calls as part of the onboarding. Aside from replying to practical questions, the goal of these calls would be to create personal connections between mentors and their mentees. Ideally, we should try and hold at least two different calls at different times in order to accommodate for mentees across time-zones.

Please note how there are several ways you can contribute to this initiative, but you do not need to commit to all of them:

  • Encourage mentees to take part
  • Recommend existing materials
  • Create or record new materials.
  • Volunteer to act as mentor
  • Host one of these “welcome” calls.

If you are an experienced contributor and would like to volunteer as a mentor, please leave a comment or swing by the #forums channel in SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/..

Timeline & Next Steps

The first cohort is schedule to take place between July 12th and August 9th. We have two weeks to put together some basic curriculum and designate mentees, let’s make this happen!.

Hari Shanker R 5:31 pm on June 23, 2023
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X-post: Launch your WordPress Contributor Journey through the Mentorship Program Pilot

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Marius L. J. 4:41 pm on June 21, 2023  

Agenda for June 22nd Support Meeting

The weekly support meeting will be held on Thursday, June 22nd 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Holiday business hours

Summer break is upon us, and as such the attendance may vary, and availability of meeting moderators may be more limited.

Would you like to volunteer to run one (or more!) of the weekly meetings within June/July?

Status of the support team handbook update

The handbook update is still under way, so let’s have a quick status, key words include such hits as:

  • Unpublished content to be removed to gauge impact
  • List of content in need of updating has been created

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

thelmachido 3:41 pm on June 15, 2023
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X-post: Triaging open issues on Trac for Make Teams

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