30 November Support Team meeting

The weekly support meeting will be held on Thursday, November 30 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

New meeting on APAC time

We recently discussed the possibility of having an Asia-Pacific (APAC) meeting, and @jordesign offered to do it next week. Any specific blockers for doing so? I feel like we only need to update the meeting calendar.

Any specific time schedule that would work well? Maybe 10 am UTC?

Matrix is becoming a reality really soon

Matrix is becoming a reality really soon. Do we still have blockers for the team in this direction?

Maybe we need to change the slug for the chat https://make.wordpress.org/support/chat/ as @clorith suggested?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

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23 November Support Team meeting

The weekly support meeting will be held on Thursday, November 23 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

WordPress 6.4

Any general feedback for the new version?

Plans for the team in 2024

What should be our plans for 2024?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

X-post: What’s new on Learn WordPress in October 2023

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October 19th Support Team meeting

The weekly support meeting will be held on Thursday, October 19th 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 6.4-RC1

The first Release Candidate for WordPress 6.4 is now available for testing!

New support guidelines are live

As mentioned last week, the new support guidelines are now live, how has the first week been so far?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

New support guidelines

After an amazing period of collaborative thinking, writing, and iterating, the support team is happy to announce the publication of the revamped support guidelines!

The new guidelines have been simplified, reducing the size and mental load of reading them for end users substantially, while also removing any outdated sections that are no longer relevant.

Most of these changes do not require much explanation, but there are some where some caveats apply, due to what I shall call the “guideline statute of limitations”.

In addition, the guidelines have previously been changed as needed, often more “behind the scenes” than what we would like, and the team will strive to do better, and ensure that any changes are communicated clearly moving forward.

Do not post about commercial products

The review process is here receiving a notable change, where previously any pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party or theme that is “upsold” (marketing is added in any way to sell products or services) on WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ could have reviews for what they feature also impact their reviews, this is no longer the case.

As the ecosystem has evolved, this guidelines has had to evolve with it, and where large plugins, or in some cases marketplace plugins, exist and promote both their own, but also third party solutions that solve user problems, it is not fair to judge them on a third party they do not control.

This means that any review needs to be about the code that is published on WordPress.org, the immediate purchasing experience (this means buying it, downloading it, refunding it) is what may be reviewed. The notable exception is Software as a Service (SaaS) solutions, or equivalent. Given the nature of these, where the code and experience lies within an external provider, it is natural for these to be symbiotic with their plugin or theme counterpart, and as such are seen as a whole.

Please note that this is a substantial change in procedure for the moderators as well, and only applies to new reviews created after October 16th 2023. The reason for this being that it is unreasonable to moderate hundreds of thousands of existing reviews, which were at the time in alignment with the guidelines.

Do not create multiple accounts

Although the support team does not allow individuals to create multiple accounts, this is not new, we do allow companies to register a brand account, so long as it comes with a verifiable company email address.

Although it is preferred that everyone use their personal account when and if possible, as users generally respond better to what isn’t considered a “faceless corporation”, the team also acknowledges that there is safety in anonymity when supporting users; as made obvious by the amount of tools recently introduced to ensure moderators on WordPress.org can interact and carry out tasks with anonymity in mind as well.

This means that as an individual, you may only have a single account that is yours, but you may also have a branded account with your employer for these use cases.

Get familiar with the changes

That’s the two main notable points, what’s next? Getting familiar with the changes of course, which you can do by reading the guidelines.

Summary for October 12th Support Team meeting

The weekly support meeting was held on Thursday, October 12th, 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. Read the transcript at your own pace (a Slack account is required)

Community headlines and updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 6.4 BetaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process.-3

RCRelease Candidate A beta version of software with the potential to be a final product, which is ready to release unless significant bugs emerge.-1 is right around the corner, so please help test WordPress 6.4 if you can!

New support guidelines

The process for the updated support guidelines is finished, and feedback has been incorporated where applicable.

As there were no major concerns with the timing proposed in the agenda, and given the long feedback period given, the plan remains to publish them fully on the upcoming Monday, October 16th. The publication will be accompanied by a post here on make/support to help signal boost the update, and add some specific clarification that is relevant to theme and pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party authors.

APAC friendly meeting times

There’s been some talk of a desire for more Asia-Pacific (APAC) friendly support meeting times. This is something the team has wanted to do, and although previous attempts lacked volunteers in the area with the time available to do so, we now have some volunteers, and are hoping to get that under way. More information will be posted about this once the involved volunteers have had a chance to plan it out!

Checking in with international liaisons

None of the teams international liaisons had any concerns or special events/news to share at this time.


“Irish Eyes” by Rose Betts

#weekly-chat

Agenda for October 12th Support Meeting

The weekly support meeting will be held on Thursday, October 12th 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 6.4 betas

The beta releases for WordPress 6.4 keep coming, are you testing?

New Support Guidelines

With the feedback period for the new support guidelines over, and the feedback having been incorporated into the text, it’s time to put them live. Let’s discuss the timing for this, as some of the changes will impact how some things are reviewed by the moderation team, but will only be applicable to new content (due to the excessive amount of overhead involved in going through old content).

The proposed time for the new guidelines to go live is be Monday October 16th.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

Agenda for September 28th Support Meeting

The weekly support meeting will be held on Thursday, September 28th 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 6.4 BetaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. 1

The first beta for WordPress 6.4 is now available for testing, so if you’re able to, please help test it so we can ensure yet another smooth release!

Analytics dashboards: Revisited

We’ve already had some talks about this, but a revival of the discussion around analytic dashboards is here, and a request for input on what information would be beneficial has been put out.

Let’s discuss what information the support team would view as valuable and try to provide a collective response to simplify the task of looking through all that comes up!

Two-Factor on WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/

The MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. team has made strides to improve the two-factor on WordPress.org, in addition to the existing support for TOTP codes.

Let’s look at what is now available, and also the potential to require all moderators or above to use this feature.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

X-post: Community Summit 2023: Your Role in What’s Next

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