July 4th Support Team Meeting Summary

We’ve had a bit of a break, due to WordCamp travels, but are back with a 💥, on the 4th of July no less.

Please also remember to take some time off as the summer starts rolling in, stay hydrated, and enjoy the sun when you can, take some “me” time.

Checking in with international liaisons

Representatives from the communities in Italy, Russia, Netherlands, Spain, India, Brazil and Urdu took part in this weeks discussions.

Toxic users and impacts on smaller parts of our community

We had good discussions on how best to approach toxic users who may provide a negative first impression to new users, as well as existing users.

Although no one solution to end it all was found, it’s an important conversation to have, even if it’s a difficult one to summarize due to context awareness, but we’ll try it any way and encourage looking at the transcript when possible for the full context.

Give warnings for bad behavior, it may be a misunderstanding of expectations or guidelines.
Don’t give too many warnings without acting on them, as the concept of the warning is lost if they’re just repeated.

Although not something we discussed, but rather an afterthought that’s good to share, I’d also say that if anyone is uncomfortable with the interactions of addressing problematic users, they can always escalate the matter. We’re here to help each other, and can step in for such situations so that anyone can avoid putting them selves in situations they’re not comfortable with, or that may lead to bad blood.

Read the meeting transcript in the Slack archives. (A Slack account is required)

X-post: Updates to the WordPress User & Developer Survey

X-comment from +make.wordpress.org/updates: Comment on Updates to the WordPress User & Developer Survey

Agenda for July 4th Support Meeting

After a few weeks of office hours due to various other scheduling scenarios, it’s time for a more structured chat again.

  • General announcements
  • WordPress 5.2.x – Any recurring items we should know about
  • Dealing with toxic users in smaller parts of our community
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-07-04 17:00 UTC in #forums on Slack. (a Slack account is required)

June 20th support meeting – Office hours

Due to WordCamp Europe travel and contributor day, this weeks support gathering will be an informal office hour instead.

If there are questions or concerns anyone would like to bring up, feel free to do so at your discretion, either during our normal meeting hours of 2019-06-20 17:00 UTC or throughout the day 🙂

Agenda for June 13th Support Meeting

  • General announcements
    • WordPress 5.2.2 testing
  • WordPress 5.2.1 – Any recurring items we should know about
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-06-13 17:00 UTC in #forums on Slack. (a Slack account is required)

June 6th Support Team Meeting Summary

First up, our weekly call to see if there’s anyone new around who’d like to help lead the support group at WordCamp Europe during their Contributor Day (https://2019.europe.wordcamp.org/contributor-day/).

It’s a great way to start getting more involved, the tasks are mainly helping get new folks situated and familiarized with the tools we use and how to navigate the places we help users. Feel free to send @clorith a DM if this sounds like it might be interesting, or you just want more details.

On the note of leadership, if that’s something you’re interested in, we’re looking to do some leadership training within the WordPress community, we’re currently taking input on the documentation and processes, and judging interest, you can find more about that at https://make.wordpress.org/updates/2019/06/03/team-lead-interest-post/

Checking in with international liaisons

Members from our Swedish, Russian, Dutch, Italian, Indian, Spanish and Greek communities were present for this weeks chats.

Open floor

Awhile back there was talk of a support appreciation day or something of the sort. Did that ever go anywhere outside of the idea phase?

Just an idea phase for now, although it’s been mentioned a few times since and if anyone wants to help put together a plan here, the support team is looking for volunteers. A Google Docs has been made public to help with collaboration on this.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for June 6th Support Meeting

  • General announcements
  • WordPress 5.2.1 – Any recurring items we should know about
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-06-06 17:00 UTC in #forums on Slack. (a Slack account is required)

Agenda for May 30th Support Meeting

  • General announcements
  • WordPress 5.2.1 – Any recurring items we should know about
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-05-30 17:00 UTC in #forums on Slack. (a Slack account is required)

May 23rd Support Team Meeting Summary

General announcements

WordPress 5.2.1 is out, so keep an eye out for any recurring issues that may pop up, if any.

Notable fixes are the cryptography library now working better on 32bit systems.

Checking in with international liaisons

Members of the Italian, Serbian, Dutch, Russian, Indian,. Swedish and Greek communities had representatives present for our weekly chats. If there’s anyone from other non-English communities that would like to take part, feel free to join in and let us know, we love to hear from other parts of our community to build bridges!

Open floor

First a reminder that support volunteering shouldn’t be a chore. Please don’t be afraid to take breaks, we’ll all be here when you return, stay healthy.

A question on how to find the support guidelines was brought forth, they’re currently linked to from the Forum Welcome page, which you can find at the top of the form for submitting new topics on all forums. If we find this to need better surfacing a meta ticket will be opened.

It was also brought up that sites with lower activity often forget to check for false-positives in their spam queues, this is an understandable scenario, and will hopefully be remedied by #meta-3954.

A quick note, not mentioned in the meeting, but we would still love to hear from any volunteers attending contributor day at WordCamp Europe 2019, that would be interested in helping lead the support group. No prior experience is required, and it is a nice way of getting experience with both the team in general, and also taking part in a smaller introductory leadership position. If this is you, let @clorith know.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat

Agenda for May 23rd Support Meeting

  • General announcements
  • WordPress 5.2.1 – Any recurring items we should know about
  • Checking in with international liaisons
  • Time permitting: Open floor

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

The meeting will be held on 2019-05-23 17:00 UTC in #forums on Slack. (a Slack account is required)