Support Team Meeting Updates for August 30th

General announcements

For moderators, when flagging an account, remember to always reply and let the user know why and what this means for them.

Once they’ve behaved, remember to unflag accounts again, it’s not a permanent position after all, and remember to retain all user notes, there’s no situation where a note should need to be deleted.

Checking in with international liaisons

Representatives from the ItalianSpanish and Pakistani communities took part during this weeks meeting.

Open Floor

A question was brought forth on how to deal with bad reviews on the forums.

In general, you will, at some point, receive negative feedback. It is impossible to please everyone. We promote good replies to bad reviews as the best approach, users care that authors take the time to respond and try to help users.

Ignore the stars, see past them and instead see the person behind the review, and try to find out why they had a bad experience, and try to turn it into something positive.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Mobile Team Update – August 28th

WordPress iOS and Android version 10.8 have been released for beta testing.
Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • The Gutenberg mobile team completed the Unsupported block and HTML parsing, and made good progress on the Inserter and Toolbar.
  • Android: Improvements to the pages list are close to wrapping up.
  • iOS: Added illustrations to empty lists.

#mobile

Theme Review update for August 27, 2018

Currently

  • 148 new tickets are waiting for review.
    • 53 tickets are older than 4 weeks
    • 90 tickets are older than 2 weeks
    • 116 tickets are older than 1 week
    • 135 tickets are older than 3 days
  • 18 tickets are assigned.
    • 18 tickets are older than 4 weeks
    • 18 tickets are older than 2 weeks
    • 19 tickets are older than 1 week
    • 19 tickets are older than 3 days
  • 17 are approved but are waiting to be made live.

In the past 7 days

  • 281 tickets were opened
  • 291 tickets were closed:
    • 242 tickets were made live.
      • 27 new Themes were made live.
      • 215 Theme updates were made live.
      • 9 more were approved but are waiting to be made live.
    • 49 tickets were not-approved.

#themes, #trt

Plugin Review Team: 27 August 2018

Plugin Status Change Stats

  • Plugins requested : 165
  • Plugins rejected : 10
  • Plugins closed : 777
  • Plugins approved : 58

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending) : 787
  • → (older than 7 days ago) : 688
  • → (2018-08-20 – 2018-08-27) : 77
  • → (new; not processed or replied to yet) : 57
  • → (pending; replied to) : 730

SupportPress Queue Stats

  • Total open tickets: 34
  • → (with no activity in last 7 days): 2
  • Within defined 7 day time window:
    • Total : 237
    • Closed : 220
    • Open : 17

#plugins

Support Team Meeting Updates for August 23rd

As previously mentioned, items with no new information are omitted to cut down on unnecessary noise in the summaries.

Checking in with international liaisons

We had representatives from SwedenItalySerbiaBrazilSpainIndiaRussia and Germanypartake in this weeks gathering.

We’re also happy to have some new rosetta users join us, if you’re not already taking part, we welcome you to stop by!

 

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Plugin Directory Status – Aug 20

Plugin Status Change Stats

  • Plugins requested : 152
  • Plugins rejected : 5
  • Plugins closed : 413
  • Plugins approved : 72

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending) : 749
  • → (older than 7 days ago) : 672
  • → (2018-08-13 – 2018-08-20) : 56
  • → (new; not processed or replied to yet) : 24
  • → (pending; replied to): 725

SupportPress Queue Stats

  • Total open tickets* : 278
  • → (with no activity in last 7 days)** : 5
  • Within defined 7 day time window:
    • Total : 278
    • Closed : 172
    • Open : 106

#plugins

Theme Review update for August 20, 2018

Currently ¶

  • 133 new tickets are waiting for review.
    • 47 tickets are older than 4 weeks
    • 82 tickets are older than 2 weeks
    • 104 tickets are older than 1 week
    • 117 tickets are older than 3 days
  • 18 tickets are assigned.
    • 15 tickets are older than 4 weeks
    • 16 tickets are older than 2 weeks
    • 17 tickets are older than 1 week
    • 19 tickets are older than 3 days
  • 12 are approved but are waiting to be made live.

In the past 7 days

  • 268 tickets were opened
  • 277 tickets were closed:
    • 232 tickets were made live.
      • 36 new Themes were made live.
      • 196 Theme updates were made live.
      • 9 more were approved but are waiting to be made live.
    • 43 tickets were not-approved.
    • 2 tickets were closed-newer-version-uploaded.

#themes, #trt

Support Team Meeting Updates for August 16th

General announcements

Reporting topics

An illustration of a previously reported topic, showing what account reported it.

We’ve got a new option for reporting topics, on the right hand sidebar of any topic, there is now a Report this topic link that any logged in user may use.

When they use this button, it adds the `modlook` tag to the post, and registers who made the report. The information on the reporter of course is only visible to moderators.

When and how to tag users

When tagging a user, you should always add a user note, please also add the note from the topic/post that caused the reaction, that way it’s automatically linked to. Also, describe why a tag was done, don’t add a bunch of links, as tags are global across rosetta sites as well, it’s not possible for many to look at archived posts cross-network.

As for when to tag a user, if they are repeatedly violating the guidelines, or there’s a high probability of a first time offender repeating their actions, you may tag them (remember to leave a reply explaining that they are tagged, what that means for them, and why). For the majority of users, a first time offense is not a reason to tag them, they just didn’t read the guidelines (although we wish they had), adding a user note mentioning they’ve been warned for whatever behavior is a great reaction to a first time offense, along with informing them of what they did wrong.

Checking in with international liaisons

Members from the SerbianItalianGreekRussianSwedishDutch communities partook in this weeks meeting.

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Mobile Team Update – August 14th

WordPress iOS and Android version 10.7 have been released for beta testing.
Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • The Gutenberg mobile team started working on the Inserter, Unsupported Block, and the Toolbar.
  • iOS: There’s better image handling in the editor. Whether you drag-and-drop a file or add one with the media picker, uploading and inserting is smooth and fast.
  • Android: Everyone loves a GIF! Animated GIFs are now supported throughout the app, and we sped up their load times so you never have to wait to see that cat fall off the table.
  • Android: Nobody likes blank screens with no instructions! If you navigate any page that has no content — for example, you go to the posts screen but you don’t have any posts — we’ll suggest some next steps.

#mobile

Marketing Team Update – August 8, 2018

The Marketing Team is a strategic resource for other WordPress teams. We also provide copywriting services. Our volunteers are well-equipped and eager. We work independently using in Trello but use our weekly slack meeting to focus on updates.

We meet in Slack every Wednesday morning at 8:00 a.m. Pacific Time as a catch up on our tasks. However, anyone can chat in our Slack channel about anything at any time.

Highlights

We’ve been working on recommendations from the growth council to improve WordPress.org. Last week we finalized and submitted page content for how to get help with WordPress to meta.trac. Though, we are unsure of if or when that will be published.

That said, we published our brand book in our handbook and the results of our survey on how folks get their WordPress news.

WordPress News Survey 2018 Report

We are continuing to write and publish case studies. Please feel free to submit those here.

Last Week’s Stats

Since a majority of our work manifests itself in blog posts on our blog, here’s how we’re doing.

The top post last week was the Jargon Glossary. (We’ve received some feedback and suggestions and are working on implementing those.)

We're so happy the jargon glossary is still a top getter for stats.

We’re so happy the jargon glossary is still a top getter for stats.

We’re Here for You

If your team would like strategic advice or copywriting, please ping either me (@gidgey on Slack) or @mcdwayne. We’ll set up a Trello card and get to work.

Our meeting notes are here.

#marketing-team