General announcements

For moderators, when flagging an account, remember to always reply and let the user know why and what this means for them.

Once they’ve behaved, remember to unflag accounts again, it’s not a permanent position after all, and remember to retain all user notes, there’s no situation where a note should need to be deleted.

Checking in with international liaisons

Representatives from the Italian, Spanish and Pakistani communities took part during this weeks meeting.

Open Floor

A question was brought forth on how to deal with bad reviews on the forums.

In general, you will, at some point, receive negative feedback. It is impossible to please everyone. We promote good replies to bad reviews as the best approach, users care that authors take the time to respond and try to help users.

Ignore the stars, see past them and instead see the person behind the review, and try to find out why they had a bad experience, and try to turn it into something positive.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

As previously mentioned, items with no new information are omitted to cut down on unnecessary noise in the summaries.

Checking in with international liaisons

We had representatives from Sweden, Italy, Serbia, Brazil, Spain, India, Russia and Germanypartake in this weeks gathering.

We’re also happy to have some new rosetta users join us, if you’re not already taking part, we welcome you to stop by!

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

General announcements

Reporting topics

We’ve got a new option for reporting topics, on the right hand sidebar of any topic, there is now a Report this topic link that any logged in user may use.

When they use this button, it adds the `modlook` tag to the post, and registers who made the report. The information on the reporter of course is only visible to moderators.

When and how to tag users

When tagging a user, you should always add a user note, please also add the note from the topic/post that caused the reaction, that way it’s automatically linked to. Also, describe why a tag was done, don’t add a bunch of links, as tags are global across rosetta sites as well, it’s not possible for many to look at archived posts cross-network.

As for when to tag a user, if they are repeatedly violating the guidelines, or there’s a high probability of a first time offender repeating their actions, you may tag them (remember to leave a reply explaining that they are tagged, what that means for them, and why). For the majority of users, a first time offense is not a reason to tag them, they just didn’t read the guidelines (although we wish they had), adding a user note mentioning they’ve been warned for whatever behavior is a great reaction to a first time offense, along with informing them of what they did wrong.

Checking in with international liaisons

Members from the Serbian, Italian, Greek, Russian, Swedish, Dutch communities partook in this weeks meeting.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support