Plugin Review Team: 23 Sept. 2019

Plugin Status Change Stats

  • Plugins requested : 157
  • Plugins rejected : 3
  • Plugins closed : 234
  • Plugins approved : 71

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 695
  • → (older than 7 days ago)** : 608
  • → (2019-09-16 – 2019-09-23) : 63
  • → (new; not processed or replied to yet)* : 39
  • → (pending; replied to)* : 656

Help Scout Queue Stats

  • Total Conversations: 572 (+110%)
  • New Conversations: 488 (+165%)
  • Messages Received: 546 (+70%)
  • Customers: 438 (+85%)
  • Conversations per Day: 71 (+109%)
  • Busiest Day: Thursday
  • Replies Sent: 832 (+138%)
  • Resolved on First Reply: 24% (-12%)
  • Resolved: 273 (+76%)
  • Resolution Time: 3d 14h (-34%)
  • Customers Helped: 443 (+96%)
  • Replies per Day: 119 (+138%)
  • Closed: 516 (+143%)


WordPress User/Pro Survey: 11 questions and a script

I recently had the humbling realization that calling this survey the “User and Developer Survey”… ignores a host of other roles in the WordPress ecosystem, as if we don’t care to gather data from designers, content creators, support professionals, translators, and project managers (to name a few). Because that’s not true, I’m going to start calling this the “WordPress User/Pro Survey” when discussing with contributors. For the general public, I think we should just call it the “WordPress Survey.”

The WordPress User/Pro Survey needs your help! In this post, you will find 11 questions excerpted from the survey that need feedback, plus a link to the entire survey script. The full survey script is very long, and many questions from previous surveys are included, so this post includes only the 11 questions that I think are more likely to be affected by blind spots.

As you read through these questions, please note any thoughts you have about answer options that should be added or removed. If you don’t know how you would answer a particular question, I’d love to hear about it in a comment on this post. I’ll also request feedback on an optional question about gender, which I will elaborate on below. 

Questions that have stars (*) next to them are required questions (in the survey, not for this post!). Click “Show full post” to see the questions and the specific feedback requests.

Continue reading

#survey, #user-developer-survey

Design team update September 20th

Here is what has been happening in the design team over the past fortnight. Everyone has been busy focusing on 5.3. The latest release of Gutenberg sees a number of design improvements ready for that release.

Specific update posts:

Here are a few discussions happening to add your input on:

#design #fortnightly-updates

Plugin Review Team – 16 September 2019

Plugin Status Change Stats

  • Plugins requested : 157
  • Plugins rejected : 8
  • Plugins closed : 454
  • Plugins approved : 57

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 680
    → (older than 7 days ago)** : 585
    → (2019-09-09 – 2019-09-16) : 75
    → (new; not processed or replied to yet)* : 18
    → (pending; replied to)* : 662

Help Scout Queue Stats

  • Total Conversations: 273 (-58%)
  • New Conversations: 184 (-66%)
  • Messages Received: 321 (-25%)
  • Customers: 237 (-57%)
  • Conversations per Day: 34 (-58%)
  • Busiest Day: Wednesday
  • Replies Sent: 350 (-57%)
  • Resolved on First Reply: 34% (+7%)
  • Resolved: 172 (-14%)
  • Resolution Time: 5d 17h (+51%)
  • Customers Helped: 226 (-58%)
  • Replies per Day: 50 (-57%)
  • Closed: 241 (-56%)


September 5th Support Team Meeting Summary


WordPress 5.2.3 was released.

A new forum moderator tool, Stop Forum Spam, has been made available.
This allows moderators, at the click of a button, to check a users online reputation, as in, have they been caught posting spam recently, and if so, how often and how recent.
It’s a helper, but not a definitive tool, in our battle against strange user behavior

The WordPress 5.3 development cycle is now available at

Checking in with international liaisons

Members of our wider community from Italy, Netherlands, Brazil, India, Russia and Sweden.

Our Russian friends reported a larger than usual amount of issues on older sites with backported fixes in 5.2.3. @macmanx iterated that although security fixes are backported, it’s even harder to test for all scenarios for them, and this is likely why there may be more of them. It’s also worth noting that 5.2.2 was not a security release, and as such had no backports so it’s not a clean comparison.

Open floor

A reminder that it’s ok for plugin/theme developers to ask their users to email them directly, but if you see an employee of a company (let’s say TransactionBuddy) ask people to email them personally (at let’s say a Gmail address), please let someone know.


Mobile Team Update – September 10th

We continue testing WordPress iOS and Android version 13.2 as we are skipping one release cycle. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • Block Editor: Media&Text block merged, several bug fixes, ~22% of posts are now published with the block editor! 
  • Full Site Editing: Continued cross platform Gallery block implementation, and started Inner Block UI enhancements.
  • Offline Support: Almost completed in Android, in iOS we continue to uncover inconsistencies in our Media support and addressing issues as they appear.
  • iOS 13 Updates: Big push to ship Dark Mode.
  • Android only: Color tech debt in advance of Dark Mode implementation, changes to the Me tab for the Improved Information Architecture project, started work to enable audio uploads.
  • Infrastructure: Support for iOS 13/XCode 11. Wrapped up the Android tooling improvements project, refinements in app screenshots and related tools.


Plugin Review Team – 09 September 2019

Plugin Status Change Stats

  • Plugins requested : 153
  • Plugins rejected : 7
  • Plugins closed : 454
  • Plugins approved : 70

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 641
  • → (older than 7 days ago)** : 563
  • → (2019-09-02 – 2019-09-09) : 64
  • → (new; not processed or replied to yet)* : 14
  • → (pending; replied to)* : 627

Help Scout Queue Stats

  • Total Conversations: 655 (+72%)
  • New Conversations: 543 (+89%)
  • Messages Received: 427 (+5%)
  • Customers: 550 (+74%)
  • Conversations per Day: 81 (+72%)
  • Busiest Day: Friday
  • Replies Sent: 821 (+54%)
  • Resolved on First Reply: 25% (-0.3%)
  • Resolved: 216 (+5%)
  • Resolution Time: 4d 10h (+0.0%)
  • Customers Helped: 537 (+68%)
  • Replies per Day: 117 (+54%)
  • Closed: 588 (+85%)


Community team update – 05-09-2019

The Community Team meets twice a month, first and third Thursday, at two different times to cover different timezones. Agenda and Slack logs from September 5: 11:00 UTC and 20:00 UTC.

Deputy updates

Community Team members are busy doing application vetting and helping organizers. Also few meditations about challenging situations in the team – more about those later. No blockers with Community Team work.

Ongoing discussions

New Deputy Handbook page outlining a deputy review procedure
A few months ago, the Global Community Team received a formal complaint about the behavior of a community team deputy. This was a dismaying first, and required a new response procedure. Andrea documented the procedure and there is discussion to improve it.

Incident Report: Deputy Asked to Step Away from Official Roles
Related to the previous discussion, the review board was formed to handle the complaint. After getting more information and multiple challenging discussions, the board asked the deputy in question to step away from any official roles in official WordPress events for a minimum of 12 months.

Incident Report: Misappropriation of WordCamp Funds
Community team received another incident report alleging that a local WordCamp organizer had been mishandling the funds. Response team investigated this with other local community team members concluded that the organizer had used approximately US$ 7,000 for their own purposes. The person has been asked to pay back the money. If they do not follow the repayment schedule, the theft will be reported to local legal authorities. As a further result, this organizer has been asked to permanently refrain from taking part in any official WordPress event as a speaker, sponsor, organizer, or volunteer, and, for a 12-month period, from attending any official WordPress events.

Discussion: How to handle conflict of interest situations
There is ongoing discussion about recognizing conflict of interest situations in Community Team and how to handle those.

Additional posts worth highlighting


  • General
    • Active deputies: 27 (+/-0%)
    • Active WordCamp mentors: 42 (+2.4%)
    • HelpScout total conversations: 919 (-4%)
    • HelpScout messages received: 1 013 (-6%)
  • Meetups
    • Meetups needing vetting: 14 (-6.6%)
    • Meetups in chapter program: 777 (+/-0%)
    • Members in meetup groups: 426 980 (+1%)
    • New Meetups groups in the chapter: Sofia, Bulgaria
  • WordCamps


Design team update September 5th

As another 14 days turned around, the design team has continued to meet weekly and also have twice a week triages.

Specific update posts:

Here are a few discussions happening to add your input on:

#design #fortnightly-updates

X-post: Dev Chat Summary: August 28th 2019

X-comment from Comment on Dev Chat Summary: August 28th 2019