Plugin Review Team Status: 2 December 2019

Plugin Status Change Stats

  • Plugins requested : 150 
  • Plugins rejected : 5
  • Plugins closed : 90
  • Plugins approved : 54

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 697
  • → (older than 7 days ago)** : 599
  • → (2019-11-11 – 2019-11-18) : 82
  • → (new; not processed or replied to yet)* : 48
  • → (pending; replied to)* : 649

HelpScout Stats

All Channels

  • Total Conversations: 340 (+8%)
  • New Conversations: 264 (+5%)
  • Customers: 275 (-4%)
  • Conversations per Day: 42 (+8%)
  • Busiest Day: Monday

Email

  • Email Conversations: 264 (+5%)
  • Messages Received: 479 (+15%)
  • Replies Sent: 504 (+1%)
  • Emails Created: 154 (+0.7%)
  • Resolved: 161 (-13%)
  • Resolved on First Reply: 27% (-5%)

Company

  • Customers Helped: 258 (-9%)
  • Replies per Day: 38 (+5%)
  • Closed: 284 (+12%)

#plugins

Plugin Review Team Status: 25 November 2019

Plugin Status Change Stats

  • Plugins requested : 176 
  • Plugins rejected : 48
  • Plugins closed : 52
  • Plugins approved : 85

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 689 
  • → (older than 7 days ago)** : 607
  • → (2019-11-11 – 2019-11-18) : 66
  • → (new; not processed or replied to yet)* : 17
  • → (pending; replied to)* : 672

HelpScout Stats

  • Total Conversations: 315 (-0.3%)
  • New Conversations: 252 (+13%)
  • Customers: 285 (+3%)
  • Conversations per Day: 39 (+0%)
  • Busiest Day: Monday
  • Email Conversations: 252 (+13%)
  • Messages Received: 415 (+14%)
  • Replies Sent: 498 (+14%)
  • Emails Created: 153 (+20%)
  • Resolved: 195 (+8%)
  • Resolved on First Reply: 31% (-1%)
  • Customers Helped: 283 (+8%)
  • Replies per Day: 36 (+13%)
  • Closed: 280 (+17%)

#plugins

Plugin Review Team: 18 Nov 2019

Plugin Status Change Stats

  • Plugins requested : 168
  • Plugins rejected : 17
  • Plugins closed : 27
  • Plugins approved : 69

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 700
  • → (older than 7 days ago)** : 616
  • → (2019-11-11 – 2019-11-18) : 72
  • → (new; not processed or replied to yet)* : 9
  • → (pending; replied to)* : 691

HelpScout Stats

  • Total Conversations: 317 (+4%)
  • New Conversations: 225 (+6%)
  • Messages Received: 365 (+11%)
  • Customers: 278 (+1%)
  • Conversations per Day: 39 (+3%)
  • Busiest Day: Friday
  • Replies Sent: 437 (+3%)
  • Resolved on First Reply: 31% (+2%)
  • Resolved: 193 (+31%)
  • Resolution Time: 4d 7h (+21%)
  • Customers Helped: 261 (+5%)
  • Replies per Day: 62 (+3%)
  • Closed: 265 (+24%)

#plugins

Plugin Review Team: 04 November 2019

Following a day of travel, we have great news. The team has onboarded two new members to handle security and administrative details of the plugin team. We’re also working on how to properly separate reviews from ongoing security/behavioural issues.

Plugin Status Change Stats

  • Plugins requested : 159
  • Plugins rejected : 9
  • Plugins closed : 298
  • Plugins approved : 62

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 700
  • → (older than 7 days ago)** : 595
  • → (2019-10-28 – 2019-11-04) : 70
  • → (new; not processed or replied to yet)* : 51
  • → (pending; replied to)* : 649

HelpScout Stats

  • Total Conversations: 456 (-67%)
  • New Conversations: 215 (-83%)
  • Messages Received: 400 (-72%)
  • Customers: 262 (-39%)
  • Conversations per Day: 57 (-67%)
  • Busiest Day: Tuesday
  • Replies Sent: 406 (-29%)
  • Resolved on First Reply: 34% (-6%)
  • Resolved: 182 (-29%)
  • Resolution Time: 3d 5h (-19%)
  • Customers Helped: 240 (-37%)
  • Replies per Day: 58 (-29%)
  • Closed: 425 (-35%)

#plugins

Plugin Review Team: 28 Oct 2019

The higher numbers of closures are related to bounced emails. PLEASE check your email addresses in your profile. If they bounce, we can’t get in touch with you to tell you WHY we closed your plugins.

Plugin Status Change Stats

  • Plugins requested : 159 
  • Plugins rejected : 43
  • Plugins closed : 362
  • Plugins approved : 72

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 664
  • → (older than 7 days ago)** : 579
  • → (2019-10-14 – 2019-10-21) : 66
  • → (new; not processed or replied to yet)* : 19
  • → (pending; replied to)* : 645

Help Scout Queue Stats

  • Total Conversations: 1250 (+285%)
  • New Conversations: 1167 (+345%)
  • Messages Received: 1215 (+305%)
  • Customers: 402 (+43%)
  • Conversations per Day: 156 (+290%)
  • Busiest Day: Sunday
  • Replies Sent: 501 (+13%)
  • Resolved on First Reply: 40% (+6%)
  • Resolved: 244 (+69%)
  • Resolution Time: 4d 1h (-30%)
  • Customers Helped: 344 (+23%)
  • Replies per Day: 72 (+13%)
  • Closed: 575 (+123%)

#plugins

Plugin Review Team: 21 Oct 2019

Sorry about the delay.

Plugin Status Change Stats

  • Plugins requested : 151
  • Plugins rejected : 10
  • Plugins closed : 86
  • Plugins approved : 75

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 708
  • → (older than 7 days ago)** : 578
  • → (2019-10-14 – 2019-10-21) : 52
  • → (new; not processed or replied to yet)* : 57
  • → (pending; replied to)* : 651

Help Scout Queue Stats

  • Total Conversations: 346 (+14%)
  • New Conversations: 277 (+23%)
  • Messages Received: 390 (+7%)
  • Customers: 295 (+15%)
  • Conversations per Day: 38 (+15%)
  • Busiest Day: Friday
  • Replies Sent: 447 (-8%)
  • Resolved on First Reply: 34% (+10%)
  • Resolved: 145 (-19%)
  • Resolution Time: 5d 20h (+15%)
  • Customers Helped: 280 (+9%)
  • Replies per Day: 56 (-8%)
  • Closed: 265 (+8%)

#plugins

Plugin Review Team – 14 Oct 2019

Plugin Status Change Stats

  • Plugins requested : 137
  • Plugins rejected : 7
  • Plugins closed : 10
  • Plugins approved : 73

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 657
  • → (older than 7 days ago)** : 596
  • → (2019-10-07 – 2019-10-14) : 61
  • → (new; not processed or replied to yet)* : 0
  • → (pending; replied to)* : 657

Help Scout Queue Stats

  • Total Conversations: 284 (-7%)
  • New Conversations: 209 (-6%)
  • Messages Received: 335 (+7%)
  • Customers: 239 (-16%)
  • Conversations per Day: 35 (-8%)
  • Busiest Day: Tuesday
  • Replies Sent: 437 (+4%)
  • Resolved on First Reply: 22% (0%)
  • Resolved: 190 (+37%)
  • Resolution Time: 5d 13h (-6%)
  • Customers Helped: 236 (-16%)
  • Replies per Day: 62 (+4%)
  • Closed: 282 (+16%)

#plugins

Plugin Review Team – 07 Oct 2019

Plugin Status Change Stats

  • Plugins requested : 142
  • Plugins rejected : 86
  • Plugins closed : 16
  • Plugins approved : 61

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 650 
  • → (older than 7 days ago)** : 576
  • → (2019-09-16 – 2019-09-23) : 61
  • → (new; not processed or replied to yet)* : 16
  • → (pending; replied to)* : 634

Help Scout Queue Stats

  • Total Conversations: 305 (-46%)
  • New Conversations: 223 (-51%)
  • Messages Received: 313 (-31%)
  • Customers: 286 (-39%)
  • Conversations per Day: 38 (-46%)
  • Busiest Day: Wednesday
  • Replies Sent: 419 (-46%)
  • Resolved on First Reply: 21% (-1%)
  • Resolved: 151 (-31%)
  • Resolution Time: 6d 1h (+41%)
  • Customers Helped: 280 (-41%)
  • Replies per Day: 60 (461%)
  • Closed: 275 (-43%)

#plugins

Plugin Review Team Stats – 30 Sept 2019

Sorry for the delay. I meant to schedule this.

Plugin Status Change Stats

  • Plugins requested : 169
  • Plugins rejected : 13
  • Plugins closed : 249
  • Plugins approved : 80

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 740 
  • → (older than 7 days ago)** : 622
  • → (2019-09-16 – 2019-09-23) : 57
  • → (new; not processed or replied to yet)* : 54
  • → (pending; replied to)* : 686

Help Scout Queue Stats

  • Total Conversations: 491 (-10%)
  • New Conversations: 412 (-8%)
  • Messages Received: 415 (-23%)
  • Customers: 423 (+3%)
  • Conversations per Day: 61 (-9%)
  • Busiest Day: Wednesday
  • Replies Sent: 637 (-21%)
  • Resolved on First Reply: 22% (+0.4%)
  • Resolved: 167 (-35%)
  • Resolution Time: 4d 5h (+19%)
  • Customers Helped: 413 (-2%)
  • Replies per Day: 91 (-21%)
  • Closed: 423 (-11%)

#plugins

Plugin Review Team: 23 Sept. 2019

Plugin Status Change Stats

  • Plugins requested : 157
  • Plugins rejected : 3
  • Plugins closed : 234
  • Plugins approved : 71

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 695
  • → (older than 7 days ago)** : 608
  • → (2019-09-16 – 2019-09-23) : 63
  • → (new; not processed or replied to yet)* : 39
  • → (pending; replied to)* : 656

Help Scout Queue Stats

  • Total Conversations: 572 (+110%)
  • New Conversations: 488 (+165%)
  • Messages Received: 546 (+70%)
  • Customers: 438 (+85%)
  • Conversations per Day: 71 (+109%)
  • Busiest Day: Thursday
  • Replies Sent: 832 (+138%)
  • Resolved on First Reply: 24% (-12%)
  • Resolved: 273 (+76%)
  • Resolution Time: 3d 14h (-34%)
  • Customers Helped: 443 (+96%)
  • Replies per Day: 119 (+138%)
  • Closed: 516 (+143%)

#plugins