Plugin Review Team Updates: 20 Jan 2020

Plugin Status Change Stats

  • Plugins requested : 141
  • Plugins rejected : 15
  • Plugins closed : 12
  • Plugins approved : 42

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 738
  • → (older than 7 days ago)** : 650
  • → (2020-01-13 – 2020-01-20) : 73
  • → (new; not processed or replied to yet)* : 35
  • → (pending; replied to)* : 703

HelpScout Stats

  • Total Conversations: 261
  • New Conversations: 184
  • Customers: 236
  • Conversations per Day: 32
  • Busiest Day: Friday
  • Email Conversations: 184
  • Messages Received: 314
  • Replies Sent: 348
  • Emails Created: 110
  • Resolved: 121
  • Resolved on First Reply: 34%
  • Customers Helped: 216
  • Replies per Day: 26
  • Closed: 194

#plugins

Plugin Review Team Updates: 13 Jan 2020

Plugin Status Change Stats

  • Plugins requested : 163
  • Plugins rejected : 7
  • Plugins closed : 14
  • Plugins approved : 67

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 725
  • → (older than 7 days ago)** : 636
  • → (2020-01-06 – 2020-01-13) : 66
  • → (new; not processed or replied to yet)* : 45
  • → (pending; replied to)* : 680

HelpScout Stats

  • Total Conversations: 263
  • New Conversations: 181
  • Customers: 232
  • Conversations per Day: 32
  • Busiest Day: Wednesday
  • Email Conversations: 181
  • Messages Received: 302
  • Replies Sent: 371
  • Emails Created: 111
  • Resolved: 158
  • Resolved on First Reply: 25%
  • Customers Helped: 222
  • Replies per Day: 26
  • Closed: 215

#plugins

Plugin Review Team: 06 January 2020

Last week we posted our 2019 insights.

Plugin Status Change Stats

  • Plugins requested : 141
  • Plugins rejected : 19
  • Plugins closed : 20
  • Plugins approved : 43 

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 726
  • → (older than 7 days ago)** : 632
  • → (2019-12-16 – 2019-12-23) : 75
  • → (new; not processed or replied to yet)* : 48
  • → (pending; replied to)* : 678

HelpScout Stats

  • Total Conversations: 219
  • New Conversations: 159
  • Customers: 196
  • Conversations per Day: 27
  • Busiest Day: Friday
  • Email Conversations: 159
  • Messages Received: 240
  • Replies Sent: 305
  • Emails Created: 101
  • Resolved: 116
  • Resolved on First Reply: 22%
  • Customers Helped: 182
  • Replies per Day: 23
  • Closed: 176

#plugins

Plugin Review Team: 30 December 2019

Plugin Status Change Stats

  • Plugins requested : 154
  • Plugins rejected : 10
  • Plugins closed : 20
  • Plugins approved : 54 

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 718
  • → (older than 7 days ago)** : 626
  • → (2019-12-16 – 2019-12-23) : 71
  • → (new; not processed or replied to yet)* : 44
  • → (pending; replied to)* : 674

HelpScout Stats

  • Total Conversations: 198
  • New Conversations: 135
  • Customers: 171
  • Conversations per Day: 24
  • Busiest Day: Thursday
  • Email Conversations: 135
  • Messages Received: 272
  • Replies Sent: 282
  • Emails Created: 76
  • Resolved: 118
  • Resolved on First Reply: 27%
  • Customers Helped: 162
  • Replies per Day: 19
  • Closed: 156

#plugins

Plugin Review Team: 23 December 2019

Plugin Status Change Stats

  • Plugins requested : 166
  • Plugins rejected : 81
  • Plugins closed : 34
  • Plugins approved : 74 

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 684
  • → (older than 7 days ago)** : 596
  • → (2019-12-16 – 2019-12-23) : 67
  • → (new; not processed or replied to yet)* : 19
  • → (pending; replied to)* : 665

HelpScout Stats

  • Total Conversations: 355
  • New Conversations: 264
  • Customers: 322
  • Conversations per Day: 44
  • Busiest Day: Wednesday
  • Email Conversations: 264
  • Messages Received: 351
  • Replies Sent: 495
  • Emails Created: 189
  • Resolved: 189
  • Resolved on First Reply: 21%
  • Customers Helped: 326
  • Replies per Day: 38
  • Closed: 318

#plugins

Plugin Review Team – 16 Dec 2019

With the help of the amazing @chanthaboune we’ve reworked a number of our notification emails to help provide developers with clearer expectations and a direct path to resolve issues.

Plugin Status Change Stats

  • Plugins requested : 154
  • Plugins rejected : 8
  • Plugins closed : 17
  • Plugins approved : 66

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 738
  • → (older than 7 days ago)** : 657
  • → (2019-12-09 – 2019-12-16) : 60
  • → (new; not processed or replied to yet)* : 20
  • → (pending; replied to)* : 718

HelpScout Stats

  • Total Conversations: 279
  • New Conversations: 190
  • Customers: 247
  • Conversations per Day: 34
  • Busiest Day: Thursday
  • Email Conversations: 190
  • Messages Received: 349
  • Replies Sent: 414
  • Emails Created: 112
  • Resolved: 182
  • Resolved on First Reply: 25%
  • Customers Helped: 242
  • Replies per Day: 27
  • Closed: 232

#plugins

Plugin Review Team – 09 Dec 2019

Plugin Status Change Stats

  • Plugins requested : 184 
  • Plugins rejected : 4
  • Plugins closed : 79
  • Plugins approved : 93

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 714
  • → (older than 7 days ago)** : 624
  • → (2019-12-02 – 2019-12-09) : 73
  • → (new; not processed or replied to yet)* : 14
  • → (pending; replied to)* : 700

HelpScout Stats

  • Total Conversations: 346
  • New Conversations: 264
  • Customers: 272
  • Conversations per Day: 43
  • Busiest Day: Tuesday
  • Email Conversations: 264
  • Messages Received: 418
  • Replies Sent: 534
  • Emails Created: 193
  • Resolved: 165
  • Resolved on First Reply: 25%
  • Customers Helped: 270
  • Replies per Day: 38
  • Closed: 281

#plugins

Plugin Review Team Status: 2 December 2019

Plugin Status Change Stats

  • Plugins requested : 150 
  • Plugins rejected : 5
  • Plugins closed : 90
  • Plugins approved : 54

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 697
  • → (older than 7 days ago)** : 599
  • → (2019-11-11 – 2019-11-18) : 82
  • → (new; not processed or replied to yet)* : 48
  • → (pending; replied to)* : 649

HelpScout Stats

All Channels

  • Total Conversations: 340 (+8%)
  • New Conversations: 264 (+5%)
  • Customers: 275 (-4%)
  • Conversations per Day: 42 (+8%)
  • Busiest Day: Monday

Email

  • Email Conversations: 264 (+5%)
  • Messages Received: 479 (+15%)
  • Replies Sent: 504 (+1%)
  • Emails Created: 154 (+0.7%)
  • Resolved: 161 (-13%)
  • Resolved on First Reply: 27% (-5%)

Company

  • Customers Helped: 258 (-9%)
  • Replies per Day: 38 (+5%)
  • Closed: 284 (+12%)

#plugins

Plugin Review Team Status: 25 November 2019

Plugin Status Change Stats

  • Plugins requested : 176 
  • Plugins rejected : 48
  • Plugins closed : 52
  • Plugins approved : 85

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 689 
  • → (older than 7 days ago)** : 607
  • → (2019-11-11 – 2019-11-18) : 66
  • → (new; not processed or replied to yet)* : 17
  • → (pending; replied to)* : 672

HelpScout Stats

  • Total Conversations: 315 (-0.3%)
  • New Conversations: 252 (+13%)
  • Customers: 285 (+3%)
  • Conversations per Day: 39 (+0%)
  • Busiest Day: Monday
  • Email Conversations: 252 (+13%)
  • Messages Received: 415 (+14%)
  • Replies Sent: 498 (+14%)
  • Emails Created: 153 (+20%)
  • Resolved: 195 (+8%)
  • Resolved on First Reply: 31% (-1%)
  • Customers Helped: 283 (+8%)
  • Replies per Day: 36 (+13%)
  • Closed: 280 (+17%)

#plugins

Plugin Review Team: 18 Nov 2019

Plugin Status Change Stats

  • Plugins requested : 168
  • Plugins rejected : 17
  • Plugins closed : 27
  • Plugins approved : 69

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 700
  • → (older than 7 days ago)** : 616
  • → (2019-11-11 – 2019-11-18) : 72
  • → (new; not processed or replied to yet)* : 9
  • → (pending; replied to)* : 691

HelpScout Stats

  • Total Conversations: 317 (+4%)
  • New Conversations: 225 (+6%)
  • Messages Received: 365 (+11%)
  • Customers: 278 (+1%)
  • Conversations per Day: 39 (+3%)
  • Busiest Day: Friday
  • Replies Sent: 437 (+3%)
  • Resolved on First Reply: 31% (+2%)
  • Resolved: 193 (+31%)
  • Resolution Time: 4d 7h (+21%)
  • Customers Helped: 261 (+5%)
  • Replies per Day: 62 (+3%)
  • Closed: 265 (+24%)

#plugins