Plugin Review Team – 14 Oct 2019

Plugin Status Change Stats

  • Plugins requested : 137
  • Plugins rejected : 7
  • Plugins closed : 10
  • Plugins approved : 73

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 657
  • → (older than 7 days ago)** : 596
  • → (2019-10-07 – 2019-10-14) : 61
  • → (new; not processed or replied to yet)* : 0
  • → (pending; replied to)* : 657

Help Scout Queue Stats

  • Total Conversations: 284 (-7%)
  • New Conversations: 209 (-6%)
  • Messages Received: 335 (+7%)
  • Customers: 239 (-16%)
  • Conversations per Day: 35 (-8%)
  • Busiest Day: Tuesday
  • Replies Sent: 437 (+4%)
  • Resolved on First Reply: 22% (0%)
  • Resolved: 190 (+37%)
  • Resolution Time: 5d 13h (-6%)
  • Customers Helped: 236 (-16%)
  • Replies per Day: 62 (+4%)
  • Closed: 282 (+16%)

#plugins

Plugin Review Team – 07 Oct 2019

Plugin Status Change Stats

  • Plugins requested : 142
  • Plugins rejected : 86
  • Plugins closed : 16
  • Plugins approved : 61

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 650 
  • → (older than 7 days ago)** : 576
  • → (2019-09-16 – 2019-09-23) : 61
  • → (new; not processed or replied to yet)* : 16
  • → (pending; replied to)* : 634

Help Scout Queue Stats

  • Total Conversations: 305 (-46%)
  • New Conversations: 223 (-51%)
  • Messages Received: 313 (-31%)
  • Customers: 286 (-39%)
  • Conversations per Day: 38 (-46%)
  • Busiest Day: Wednesday
  • Replies Sent: 419 (-46%)
  • Resolved on First Reply: 21% (-1%)
  • Resolved: 151 (-31%)
  • Resolution Time: 6d 1h (+41%)
  • Customers Helped: 280 (-41%)
  • Replies per Day: 60 (461%)
  • Closed: 275 (-43%)

#plugins

Plugin Review Team Stats – 30 Sept 2019

Sorry for the delay. I meant to schedule this.

Plugin Status Change Stats

  • Plugins requested : 169
  • Plugins rejected : 13
  • Plugins closed : 249
  • Plugins approved : 80

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 740 
  • → (older than 7 days ago)** : 622
  • → (2019-09-16 – 2019-09-23) : 57
  • → (new; not processed or replied to yet)* : 54
  • → (pending; replied to)* : 686

Help Scout Queue Stats

  • Total Conversations: 491 (-10%)
  • New Conversations: 412 (-8%)
  • Messages Received: 415 (-23%)
  • Customers: 423 (+3%)
  • Conversations per Day: 61 (-9%)
  • Busiest Day: Wednesday
  • Replies Sent: 637 (-21%)
  • Resolved on First Reply: 22% (+0.4%)
  • Resolved: 167 (-35%)
  • Resolution Time: 4d 5h (+19%)
  • Customers Helped: 413 (-2%)
  • Replies per Day: 91 (-21%)
  • Closed: 423 (-11%)

#plugins

Plugin Review Team: 23 Sept. 2019

Plugin Status Change Stats

  • Plugins requested : 157
  • Plugins rejected : 3
  • Plugins closed : 234
  • Plugins approved : 71

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 695
  • → (older than 7 days ago)** : 608
  • → (2019-09-16 – 2019-09-23) : 63
  • → (new; not processed or replied to yet)* : 39
  • → (pending; replied to)* : 656

Help Scout Queue Stats

  • Total Conversations: 572 (+110%)
  • New Conversations: 488 (+165%)
  • Messages Received: 546 (+70%)
  • Customers: 438 (+85%)
  • Conversations per Day: 71 (+109%)
  • Busiest Day: Thursday
  • Replies Sent: 832 (+138%)
  • Resolved on First Reply: 24% (-12%)
  • Resolved: 273 (+76%)
  • Resolution Time: 3d 14h (-34%)
  • Customers Helped: 443 (+96%)
  • Replies per Day: 119 (+138%)
  • Closed: 516 (+143%)

#plugins

Plugin Review Team – 16 September 2019

Plugin Status Change Stats

  • Plugins requested : 157
  • Plugins rejected : 8
  • Plugins closed : 454
  • Plugins approved : 57

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 680
    → (older than 7 days ago)** : 585
    → (2019-09-09 – 2019-09-16) : 75
    → (new; not processed or replied to yet)* : 18
    → (pending; replied to)* : 662

Help Scout Queue Stats

  • Total Conversations: 273 (-58%)
  • New Conversations: 184 (-66%)
  • Messages Received: 321 (-25%)
  • Customers: 237 (-57%)
  • Conversations per Day: 34 (-58%)
  • Busiest Day: Wednesday
  • Replies Sent: 350 (-57%)
  • Resolved on First Reply: 34% (+7%)
  • Resolved: 172 (-14%)
  • Resolution Time: 5d 17h (+51%)
  • Customers Helped: 226 (-58%)
  • Replies per Day: 50 (-57%)
  • Closed: 241 (-56%)

#plugins

Plugin Review Team – 09 September 2019

Plugin Status Change Stats

  • Plugins requested : 153
  • Plugins rejected : 7
  • Plugins closed : 454
  • Plugins approved : 70

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 641
  • → (older than 7 days ago)** : 563
  • → (2019-09-02 – 2019-09-09) : 64
  • → (new; not processed or replied to yet)* : 14
  • → (pending; replied to)* : 627

Help Scout Queue Stats

  • Total Conversations: 655 (+72%)
  • New Conversations: 543 (+89%)
  • Messages Received: 427 (+5%)
  • Customers: 550 (+74%)
  • Conversations per Day: 81 (+72%)
  • Busiest Day: Friday
  • Replies Sent: 821 (+54%)
  • Resolved on First Reply: 25% (-0.3%)
  • Resolved: 216 (+5%)
  • Resolution Time: 4d 10h (+0.0%)
  • Customers Helped: 537 (+68%)
  • Replies per Day: 117 (+54%)
  • Closed: 588 (+85%)

#plugins

Plugin Review Team – 02 September 2019

Plugin Status Change Stats

  • Plugins requested : 183
  • Plugins rejected : 47
  • Plugins closed : 257
  • Plugins approved : 79

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 630
  • → (older than 7 days ago)** : 528
  • → (2019-08-26 – 2019-09-02) : 76
  • → (new; not processed or replied to yet)* : 25
  • → (pending; replied to)* : 605

Help Scout Queue Stats

  • Total Conversations: 381 (-0.5%)
  • New Conversations: 288 (+15%)
  • Messages Received: 405 (-17%)
  • Customers: 316 (+24%)
  • Conversations per Day: 47 (0%)
  • Busiest Day: Tuesday
  • Replies Sent: 534 (0%)
  • Resolved on First Reply: 24% (-4%)
  • Resolved: 220 (+17%)
  • Resolution Time: 4d 21h (+16%)
  • Customers Helped: 320 (+25%)
  • Replies per Day: 76 (0%)
  • Closed: 351 (+15%)

#plugins

Plugin Review Team Status: 26 August

Plugin Status Change Stats

  • Plugins requested : 165
  • Plugins rejected : 6
  • Plugins closed : 33
  • Plugins approved : 66

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 652
    → (older than 7 days ago)** : 559
    → (2019-08-19 – 2019-08-26) : 65
    → (new; not processed or replied to yet)* : 27
    → (pending; replied to)* : 625

Help Scout Queue Stats

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  • Total Conversations: 383 (+11%)
  • New Conversations: 251 (-9%)
  • Messages Received: 488 (+38%)
  • Customers: 254 (-10%)
  • Conversations per Day: 47 (+9%)
  • Busiest Day: Monday
  • Replies Sent: 534 (+7%)
  • Resolved on First Reply: 25% (-3%)
  • Resolved: 213 (+27%)
  • Resolution Time: 4d 23h (-7%)
  • Customers Helped: 257 (-8%)
  • Replies per Day: 76 (+7%)
  • Closed: 354 (+27%)

#plugins

Plugin Review Team – 19 Aug 2019

Plugin Status Change Stats

  • Plugins requested : 129
  • Plugins rejected : 61
  • Plugins closed : 24
  • Plugins approved : 63

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 614
  • → (older than 7 days ago)** : 549
  • → (2019-08-12 – 2019-08-19) : 46
  • → (new; not processed or replied to yet)* : 18
  • → (pending; replied to)* : 596

Help Scout Queue Stats

  • Total Conversations: 346 (-19%)
  • New Conversations: 275 (-2%)
  • Messages Received: 353 (-24%)
  • Customers: 282 (-8%)
  • Conversations per Day: 43 (-19%)
  • Busiest Day: Wednesday
  • Replies Sent: 497 (-22%)
  • Resolved on First Reply: 27% (-21%)
  • Resolved: 191 (-28%)
  • Resolution Time: 5d 13h (-63%)
  • Customers Helped: 280 (-6%)
  • Replies per Day: 71 (-22%)
  • Closed: 319 (-11%)

#plugins

Plugin Review Team: 12 Aug 2019

Plugin Status Change Stats

  • Plugins requested : 160
  • Plugins rejected : 26
  • Plugins closed : 133
  • Plugins approved : 83

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 651
  • → (older than 7 days ago)** : 578
  • → (2019-08-05 – 2019-08-12) : 62
  • → (new; not processed or replied to yet)* : 14
  • → (pending; replied to)* : 637

Help Scout Queue Stats

  • Total Conversations: 429 (+6%)
  • New Conversations: 281 (-9%)
  • Messages Received: 463 (+7%)
  • Customers: 305 (-14%)
  • Conversations per Day: 53 (+6%)
  • Busiest Day: Thursday
  • Customers Helped: 297 (-16%)
  • Replies per Day: 91 (+10%)
  • Closed: 391 (+14%)

#plugins