Plugin Review Team – 2019 April 22

Plugin Status Change Stats

  • Plugins requested : 153
  • Plugins rejected : 10
  • Plugins closed : 38
  • Plugins approved : 65

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 697
  • → (older than 7 days ago)** : 617
  • → (2019-04-15 – 2019-04-22) : 63
  • → (new; not processed or replied to yet)* : 40
  • → (pending; replied to)* : 657

Help Scout Stats

  • Total Conversations: 272
  • Closed Conversations:  235
  • New Conversations: 188
  • Messages Received: 289
  • Customers: 235
  • Customers Helped: 217
  • Conversations per Day: 34
  • Replies per Day: 49
  • Busiest Day: Tuesday

#plugins

Plugin Review Team Status: 08 April 2019

Plugin Status Change Stats

  • Plugins requested : 158
  • Plugins rejected : 9
  • Plugins closed : 26
  • Plugins approved : 77

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 644
  • → (older than 7 days ago)** : 570
  • → (2019-04-01 – 2019-04-08) : 55
  • → (new; not processed or replied to yet)* : 19
  • → (pending; replied to)* : 625

Help Scout Queue Stats

  • Total Conversations: 267
  • Closed Conversations: 242
  • New Conversations: 223
  • Messages Received: 321
  • Customers: 227
  • Customers Helped: 226
  • Conversations per Day: 33
  • Replies per Day: 57
  • Busiest Day: Monday

SupportPress Queue Stats

  • Total open tickets* : 1690
  • Within defined 7 day time window:
    • Total : 835
    • Closed : 1
    • Open : 834

This is the final week we will be providing SupportPress stats. It is no longer in use, save for archival data of previous conversations. The plan is to import SupportPress conversations to HelpScout.

#plugins

Plugin Review Team Status: 1 April 2019

Plugin Status Change Stats

  • Plugins requested : 152
  • Plugins rejected : 11
  • Plugins closed : 25
  • Plugins approved : 85

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending) : 622
  • → (older than 7 days ago) : 560
  • → (2019-03-25 – 2019-04-01) : 47
  • → (new; not processed or replied to yet) : 15
  • → (pending; replied to) : 607

Help Scout Queue Stats

This list excludes spam, which is why the numbers seem that much lower than before.

  • Total open tickets : 22
  • → (with no activity in last 7 days) : 2
  • Total Conversations: 216
  • New Conversations: 174
  • Messages Received: 277
  • Replies Sent: 313
  • Resolved on First Reply: 35%
  • Resolved: 118
  • Individual Developers: 188

Averages:

  • Conversations per Day: 27
  • Replies per Day: 45
  • Busiest Day: Wednesday
  • Resolution Time: 1d 13h

#plugins

Plugin Review Team Status: 25 March 2019

On Tuesday last week, we moved from SupportPress to Help Scout for Plugin emails. This gives us more granular control over messages, auto-replies, and processing.

The report from Help Scout does not include the ~400 spam messages. I’ve included SupportPress stats one final time.

Plugin Status Change Stats

  • Plugins requested : 171
  • Plugins rejected : 6
  • Plugins closed : 40
  • Plugins approved : 101

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending) : 611
  • → (older than 7 days ago): 542
  • → (2019-03-18 – 2019-03-25) : 55
  • → (new; not processed or replied to yet) : 16
  • → (pending; replied to) : 595

Help Scout Status

  • Total Conversations: 161
  • New Conversations: 161
  • Open Conversations: 21
  • Messages Received: 203
  • Users: 141
  • Average Conversations per Day: 20
  • Busiest Day: Thursday

SupportPress Queue Stats

  • Total open tickets : 215
  • → (with no activity in last 7 days) : 1
  • Within defined 7 day time window:
    • Total : 283
    • Closed : 166
    • Open : 117

#plugins

Plugin Review Team Status – 18 March 2019

Plugin Status Change Stats

  • Plugins requested : 176
  • Plugins rejected : 9
  • Plugins closed : 25
  • Plugins approved : 105

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending) : 591
  • → (older than 7 days ago) : 527
  • → (2019-03-11 – 2019-03-18) : 44
  • → (new; not processed or replied to yet) : 17
  • → (pending; replied to) : 574

SupportPress Queue Stats

  • Total open tickets : 8
  • → (with no activity in last 7 days) : 1
  • Within defined 7 day time window:
    • Total : 328
    • Closed : 324
    • Open : 4

#plugins

Plugin Review Team Status – 11 March 2019

Plugin Status Change Stats

  • Plugins requested : 161
  • Plugins rejected : 7
  • Plugins closed : 90
  • Plugins approved : 106

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending) : 580
  • → (older than 7 days ago) : 525
  • → (2019-03-04 – 2019-03-11) : 40
  • → (new; not processed or replied to yet) : 10
  • → (pending; replied to) : 570

SupportPress Queue Stats

  • Total open tickets : 20
  • → (with no activity in last 7 days) : 1
  • Within defined 7 day time window:
    • Total : 277
    • Closed : 275
    • Open : 2

#plugins

Plugin Review Team: 04 March 2019

Note: Plugin rejection count is estimated right now.

Plugin Status Change Stats

  • Plugins requested : 163
  • Plugins rejected : ~105
  • Plugins closed : 39
  • Plugins approved : 96

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending) : 575
  • → (older than 7 days ago) : 506
  • → (2019-02-25 – 2019-03-04) : 60
  • → (new; not processed or replied to yet) : 14
  • → (pending; replied to) : 561

SupportPress Queue Stats

  • Total open tickets : 15
  • → (with no activity in last 7 days) : 1
  • Within defined 7 day time window:
    • Total : 283
    • Closed : 280
    • Open : 3

#plugins

Plugin Review Team Status – 25 Feb 2019

The high number of closures was due to bounces, but also cleaning up roughly 300 plugins that were approved in 2017 and never used. This periodic maintenance frees up plugin slugs so that other people may request them.

Plugin Status Change Stats

  • Plugins requested : 188
  • Plugins rejected : 9
  • Plugins closed : 412
  • Plugins approved : 118

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 548
  • → (older than 7 days ago)** : 487
  • → (2019-02-19 – 2019-02-25) : 65
  • → (new; not processed or replied to yet)* : 21
  • → (pending; replied to)* : 527

SupportPress Queue Stats

  • Total open tickets* : 4
  • → (with no activity in last 7 days)** : 0
  • Within defined 7 day time window:
    • Total : 477
    • Closed : 473
    • Open : 4

#plugins

Plugin Review Team Status – 11 Feb 2019

Plugin Status Change Stats

  • Plugins requested : 135
  • Plugins rejected : 5
  • Plugins closed : 16
  • Plugins approved : 49

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending) : 619
  • → (older than 7 days ago) : 530
  • → (2019-02-05 – 2019-02-12) : 89
  • → (new; not processed or replied to yet) : 60
  • → (pending; replied to) : 559

SupportPress Queue Stats

  • Total open tickets : 7
  • → (with no activity in last 7 days) : 0
  • Within defined 7 day time window:
    • Total : 351
    • Closed : 345
    • Open : 6

#plugins

Plugin Review Team: 04 Feb 2018

Plugin Status Change Stats

  • Plugins requested : 194
  • Plugins rejected : 9
  • Plugins closed : 12
  • Plugins approved : 97

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending) : 600
  • → (older than 7 days ago) : 510
  • → (2019-01-28 – 2019-02-04) : 60
  • → (new; not processed or replied to yet) : 34
  • → (pending; replied to) : 566

SupportPress Queue Stats

  • Total open tickets : 20
  • → (with no activity in last 7 days) : 0
  • Within defined 7 day time window:
    • Total : 371
    • Closed : 367
    • Open : 4

#plugins