Themes team update September 27, 2022

i)Ā šŸŽŸĀ Theme directory stats

Currently,

  • 0Ā new tickets are waiting for review.
    • 0Ā tickets are older thanĀ 4 weeks
    • 0Ā tickets are older thanĀ 2 weeks
    • 0Ā tickets are older thanĀ 1 week
    • 0Ā tickets are older thanĀ 3 days
  • 34 tickets are assigned.
    • 0Ā tickets are older thanĀ 4 weeks
    • 2Ā tickets are older thanĀ 2 weeks
    • 6 tickets are older thanĀ 1 week
    • 13 tickets are older thanĀ 3 days
  • 0Ā are approved but are waiting to be made live.

In the past 7 days,

  • 386 tickets were opened
  • 392 tickets were closed
    • 376 tickets were made live.
      • 47 new Themes were made live.
      • 329 Theme updates were made live.
      • 0 more were approved but are waiting to be made live.
    • 15 tickets were not-approved.
    • 1Ā ticket were closed-newer-version-uploaded.

Note: TheseĀ stats include both the new theme tickets and updated theme ticketsĀ as well.

Number of reviewers: 2

ii)Ā šŸ’»Ā BlockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience.Ā Theme Stats

  • 12 Block themes are live in the past 7 days
  • 7 Block themes are currently reviewing
  • We have 149 Block ThemesĀ in the themes repository.

iii)Ā šŸ’”HelpScout Stats

In the past 7 days,

Email Conversations 10Messages Received 13
Replies Sent 12Emails Created 0
Resolved 10Resolved on First Reply 80%

#themes, #weekly-updates

WordCamp US Contributor Day 2022 Recap

On Sunday, September 11, 2022, over 300 attendees gathered in person and online to participate in the WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what theyā€™ve learned throughout the year and share the joy. Learn more. US Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/.. This is a recap of their contributions.

AccessibilityAccessibility Accessibility (commonly shortened to a11y) refers to the design of products, devices, services, or environments for people with disabilities. The concept of accessible design ensures both ā€œdirect accessā€ (i.e. unassisted) and ā€œindirect accessā€ meaning compatibility with a personā€™s assistive technology (for example, computer screen readers). (https://en.wikipedia.org/wiki/Accessibility)

  • populating a website that documents the HTMLHTML HTML is an acronym for Hyper Text Markup Language. It is a markup language that is used in the development of web pages and websites. output of every coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. blockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience., so that accessibility testing can be conducted on the block: blocks.joedolson.com
  • addressed 24 blocks (not all completed)
  • focused on more complicated issues

CLICLI Command Line Interface. Terminal (Bash) in Mac, Command Prompt in Windows, or WP-CLI for WordPress.

  • onboarded 4 people
  • got everyoneā€™s systems set up and ready to go
  • submitted 4 PRs, 3 were approved and merged
  • reviewed backlog of issues and closed 30 stale issues

Community

  • made a connection for Diverse Speaker Group
  • added people to Make WordPress SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.
  • meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ā€˜WordPressā€™ on meetup.com will help you find options in your area. reactivation discussion
  • 2 new organizers who will apply to organize meetups/WordCamps
  • global sponsorship program roundtable discussion, feedback being sent to the working group
  • group working on a potential meetup tool
  • vetted WordCamps
  • cleared Help Scout queue
  • new Deputy application

Core

  • ran Dev Chat
  • revisited canonical plugins
  • opened a new good first bug ticket
  • had a lively discussion on MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. TracTrac Trac is the place where contributors create issues for bugs or feature requests much like GitHub.https://core.trac.wordpress.org/. ticket #6474
  • finished Dev Chat summary
  • onboarded 4 new contributors
  • found someone new to run Dev Chat
  • committed some changes to the REST APIREST API The REST API is an acronym for the RESTful Application Program Interface (API) that uses HTTP requests to GET, PUT, POST and DELETE data. It is how the front end of an application (think ā€œphone appā€ or ā€œwebsiteā€) can communicate with the data store (think ā€œdatabaseā€ or ā€œfile systemā€) https://developer.wordpress.org/rest-api/.
  • a first time contributor wrote some dev notes

Design

  • came up with information architecture for 6.1 release About page
  • branding exploration for the 6.1 identity
  • discussed highlight features of 6.1
  • introduced lots of contributors to Figma and WordPress Design Library

Documentation

  • worked on 6.1 user documentation
  • fixed some common apiā€™s handbook issues
  • onboarded 10 people
  • updated block editor developer documentation parser
  • ate lots of cookies
  • addressed usability language issue for pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party updates and failures

Hosting

  • completed 16 merges into Advanced Administration Handbook, partnering with the Documentation Team
  • worked on and closed 22 tickets
  • onboarded 8 new contributors

Marketing

  • onboarded 20 contributors
  • wrote and submitted their WordPress story
  • developed ideas and posts for social campaigns
  • drafted an email for contributors to lobby their companies to participate.
  • brainstorming activities
  • discussed 80s pop culture
  • social media discussion
  • Five For The Future templates

Meta

Mobile

  • investigated issues raised by a contributor
  • worked with feedback from call for testing

Openverse

  • onboarded a new contributor
  • received some great new Bengali and Venezuelan Spanish translations.

Performance

  • brainstormed how to optimize autoloaded option
  • ready to move forward with performance lab plugin

Photos

  • went for a photo walk to generate content
  • discussed moderating photos in WP Photo Album
  • held a spirited discussion about driving awareness about WordPress Photos
  • finalized process for vetting and onboarding new photo community moderators
  • onboarded new contributors to the photo directory
  • discussed potential marketing strategies to raise awareness of the Photos team
  • general moderation activity

Polyglots

  • Worked on locale research for some of the existing requests and finished the Bulgarian translation for WP 6.0

Support

  • Onboarded 8 new contributors and got them going answering support-forum questions

Test

  • onboarded 2 new contributors

Themes

  • opened 4 PRs for 2023 theme
  • looked at theme variations
  • discussed ideas for the base theme
  • onboarded 8 people
  • closed a PR

Training

  • (see Make post) https://make.wordpress.org/training/2022/09/11/wordcamp-us-2022/
  • took & promoted the individual learner survey https://learn.wordpress.org/individual-learner-survey/
  • creating a language filterFilter Filters are one of the two types of Hooks https://codex.wordpress.org/Plugin_API/Hooks. They provide a way for functions to modify data of other functions. They are the counterpart to Actions. Unlike Actions, filters are meant to work in an isolated manner, and should never have side effects such as affecting global variables and output. for courses so that courses in multiple languages can be supported (90% done)
  • created workflow for high-caliber courses, to become a course about how to make courses.
  • brainstormed mentorship and cohorts
  • invited BlackPress to share their findings on how to be a mentor
  • brainstormed ideas for courses including contributing and onboarding to teams
  • discussed using GitHubGitHub GitHub is a website that offers online implementation of git repositories that can easily be shared, copied and modified by other developers. Public repositories are free to host, private repositories require a paid subscription. GitHub introduced the concept of the ā€˜pull requestā€™ where code changes done in branches by contributors can be reviewed and discussed before being merged be the repository owner. https://github.com/ workflows to automate Training Team workflows as well as automating integrations with other Teams
  • started Google doc to capture what other open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL. projects are doing for certifications

Thank you to everyone who participated!

Edited Sept 24 to include updates provided by @zackkrida @jeffpaul @courane01 @webtechpooja

+make.wordpress.org/cli/
+make.wordpress.org/community/
+make.wordpress.org/core/
+make.wordpress.org/design/
+make.wordpress.org/hosting/
+make.wordpress.org/marketing/
+make.wordpress.org/meta/
+make.wordpress.org/mobile/
+make.wordpress.org/openverse/
+make.wordpress.org/performance/
+make.wordpress.org/photos/
+make.wordpress.org/plugins/
+make.wordpress.org/polyglots/
+make.wordpress.org/support/
+make.wordpress.org/test/
+make.wordpress.org/themes/
+make.wordpress.org/training/
+make.wordpress.org/tv/

Themes team update September 20, 2022

i)Ā šŸŽŸĀ Theme directory stats

Currently,

  • 0Ā new tickets are waiting for review.
    • 0Ā tickets are older thanĀ 4 weeks
    • 0Ā tickets are older thanĀ 2 weeks
    • 0Ā tickets are older thanĀ 1 week
    • 0Ā tickets are older thanĀ 3 days
  • 38 tickets are assigned.
    • 0Ā tickets are older thanĀ 4 weeks
    • 2Ā tickets are older thanĀ 2 weeks
    • 15 tickets are older thanĀ 1 week
    • 29 tickets are older thanĀ 3 days
  • 0Ā are approved but are waiting to be made live.

In the past 7 days,

  • 407 tickets were opened
  • 412 tickets were closed
    • 403 tickets were made live.
      • 35 new Themes were made live.
      • 368 Theme updates were made live.
      • 0 more were approved but are waiting to be made live.
    • 9 tickets were not-approved.
    • 0Ā tickets were closed-newer-version-uploaded.

Note: TheseĀ stats include both the new theme tickets and updated theme ticketsĀ as well.

Number of reviewers: 2

ii)Ā šŸ’»Ā BlockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience.Ā Theme Stats

  • 7 Block themes are live in the past 7 days
  • 7 Block themes are currently reviewing
  • We have 137Ā Block ThemesĀ in the themes repository.

iii)Ā šŸ’”HelpScout Stats

In the past 7 days,

Email Conversations 14Messages Received 17
Replies Sent 7Emails Created 0
Resolved 6Resolved on First Reply 83%

#themes, #weekly-updates

What’s new on LearnWP – August 2022

During August 2022, the Training team published the following resources on Learn.WordPress.org

Lesson Plans

Lesson plans are ideal for MeetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ā€˜WordPressā€™ on meetup.com will help you find options in your area. organizers or presenters and other trainers to use when facilitating a presentation.

Tutorials

These short, free videos are ideal for on-demand direct learners.

Online Workshops

The WordPress Online Workshop Meetup focuses on helping users at all levels learn more about using the software and to help others use it too. It is part of the resources available through Learn WordPress. You can sign-up for events for free.

Events list


Contribute

These resources are available to use and promote. If you would like to take part in the sprints for Learn WordPress, join the Training Team meetings. The July 2022 Sprint post.

#training

Plugin Review Team: 29 Aug 2022

  • Plugins requested : 141
  • Plugins rejected : 11
  • Plugins closed : 37
  • Plugins approved : 40

PluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party Queue Stats (current)

  • Plugins in the queue (new and pending)* : 475
  • ā†’ (older than 7 days ago)** : 385
  • ā†’ (2022-08-22 ā€“ 2022-08-29) : 59
  • ā†’ (new; not processed or replied to yet)* : 35
  • ā†’ (pending; replied to)* : 440

Help Scout Queue Stats

  • Total Conversations: 430
  • New Conversations: 259
  • Customers: 351
  • Conversations per Day: 47
  • Busiest Day: Monday
  • Messages Received: 583
  • Replies Sent: 734
  • Emails Created: 149

#plugins

Care and influence: a theory about the WordPress community

Many people find that the structure of the WordPress community is ambiguous. While there are Team Handbooks that address contributors, the way different groups influence and support each other can be unclear. The duty of care is the responsibility of one group to avoid decisions that harm another group in an organization.

I learned about this interesting progression of care and influence recently from Josepha Haden, and wanted to share what I thought was a brilliant way to communicate this. She explained it to me and a group of other contributors, by showing us this flow.Ā 

Like all great sticky notes, there is no clarity without explanation. I would like to shed some light on my understanding of how the WordPress community works, and see if these ideas resonate for other people, the way they did for me.

The five sticky notes above are the 5 groups of people within the WordPress ecosystem.

  • Visitors
  • Users
  • Extenders
  • Contributors
  • Leaders

Duty of Care

Examining the graphic below, the duty of care from the left extends to all groups to that particular groupā€™s right. For example, an extender exhibits a duty of care toward both the users and the visitors while a userā€™s duty of care is primarily toward just their visitors.

Levels of Influence

Each group directly influences those adjacent to it via feedback loops and meeting their needs. Groups to the left influence groups to the right, while feedback from the right directs what is needed from groups to the left.Ā 

For example, a WordPress user is affected by both visitors and extenders. Imagine a content creator that shares their passion for photography through a WordPress website. This photographer may have visitors that need to purchase photos. In response, the user now has a need to make it possible for visitors to purchase photos on a site.Ā 

  1. The extenders build the pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party that supports the need.
  2. The user installs it on their site.
  3. The visitors can now purchase photos.Ā 

The groups

Visitors

Visitors are the people that arrive at a WordPress site to gain information or engage in an activity. These people may not be aware of the groups, or even that theyā€™re using WordPress, but they do care about their task at hand. Their needs can directly influence the userā€™s website.

Users

Users are people who use WordPress as their CMS. These range from website builders, to website designers, to small businesses, or content creators. They are affected by their visitors, and care about what happens when people visit their site. Users are also affected by the extenders, who build things that add new functionality to WordPress.

Extenders

Extenders include those who extend WordPress through the creation of themes, plugins, blocks, and more. They are also people who teach WordPress to others through WordPress podcasts, newsletters, and tutorials. The WordPress ecosystem is enriched by a large number of extenders.Ā 

The extenders are affected by both the users and the contributors. Users determine the value of their plugins and themes. Contributors directly impact their work by creating/maintaining the CMS and providing ways to distribute quality extensions, like the plugin or theme repositories. Extenders also care not only for the users, but also about the usersā€™ visitors. Extenders know their productā€™s success relies on both the WordPress user and the website visitor. Extenders also benefit from the success of the WordPress platform.

Contributors

Contributors are the people who contribute to the open sourceOpen Source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL. software (OSS) and the infrastructure that supports the project. These include WordPress.org contributor teams and other volunteers who give their time to the project itself and not necessarily just the extended ecosystem.

Contributors are affected by both the extenders and project leadership. The extendersā€™ needs are often considered by the contributors, for example with regards to backward compatibility and enabling 3rd party integrations. Project leadership influences the contributors by communicatingĀ  vision and future goals for the project.

The contributors make decisions that demonstrate their care for each group to their right: the extenders, the users, and the visitors. If they did not care about the visitor, they would build software that would not help users meet their goals. If they did not care about the user, they would build software that lacked an ecosystem, because no one would use it. If they did not care about extenders, they would not build an extensibleExtensible This is the ability to add additional functionality to the code. Plugins extend the WordPress core software. product.

Leaders

Leadership is a very small group. It includes currently Matt Mullenweg (Project Lead) and Josepha Haden (Executive Director). These two help drive the vision and strategy for WordPress.

They both are directly affected by contributors, because the contributors are the people building and maintaining WordPress, and the community surrounding it. Project leadership relies heavily on the ability and skills of the contributors to ensure the projectā€™s goals are met.

Project leadership carries a duty of care that encompasses every level of WordPress. They work hard to avoid decisions that explicitly harm the other groups. No doubt there will be people who will be affected negatively by a decision, but the decisions at this level are made to support and benefit the majority.

Moving through the groups

Because these group relationships can be ambiguous, it is often unclear how people move between them. In fact, moving between the groups often happens unintentionally, and as the result of expressing more care toward people within oneā€™s own group.

One example is the move from extender to contributor. An extender primarily cares for their own extension product (ie. a plugin), which benefits their users and visitors. At some point, an extender might run into an issue, or innovate on a solution, that can help all extenders. By sharing this solution with contributors and helping to implement it, the extender contributes to the coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. software, resulting in a better experience for all other extenders. Their level of care expands through their desire to contribute in a way that benefits others.

Users often become extenders when they can not find the extension that suits their needs. The user, when a solution is not provided by existing extenders, might decide to create their own extension (ie. a plugin) to meet their need. When the user shares their product, they have just become an extender, and their level of care expands to include all other users who might find their product a necessary solution for their own sites.

Overall, WordPress group dynamics generally depend upon the duty of care and levels of influence. The more one cares about other groups, and those in oneā€™s own group, the more likely that person will influence the community in a positive way.

Acknowledgements

Thank you to @chanthaboune @andreamiddleton for their feedback on the content and phrasing of this post!


Feedback

What do you think about this theory of how different parts of the WordPress ecosystem connect and relate to each other? Does this description sound mostly right to you, or do you have an experience or perspective that conflicts with this set of ideas? Iā€™d love to know your thoughts!

#community

Plugin Review Team: 14 February 2022

PluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party Status Change Stats

  • Plugins requested : 127
  • Plugins rejected : 6
  • Plugins closed : 29
  • Plugins approved : 51

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 638
  • ā†’ (older than 7 days ago)** : 562
  • ā†’ (2022-02-07 ā€“ 2022-02-14) : 65
  • ā†’ (new; not processed or replied to yet)* : 11
  • ā†’ (pending; replied to)* : 627

Helpscout Stats

  • Total Conversations: 380
  • New Conversations: 219
  • Customers: 326
  • Conversations per Day: 47
  • Busiest Day: Wednesday
  • Email Conversations: 219
  • Messages Received: 475
  • Replies Sent: 542
  • Emails Created: 121
  • Resolved: 225
  • Resolved on First Reply: 20%

#plugins

Themes team update September 14, 2022

i)Ā šŸŽŸĀ Theme directory stats

Currently,

  • 0Ā new tickets are waiting for review.
    • 0Ā tickets are older thanĀ 4 weeks
    • 0Ā tickets are older thanĀ 2 weeks
    • 0Ā tickets are older thanĀ 1 week
    • 0Ā tickets are older thanĀ 3 days
  • 50 tickets are assigned.
    • 0Ā tickets are older thanĀ 4 weeks
    • 5Ā tickets are older thanĀ 2 weeks
    • 10 tickets are older thanĀ 1 week
    • 33 tickets are older thanĀ 3 days
  • 0Ā are approved but are waiting to be made live.

In the past 7 days,

  • 432 tickets were opened
  • 419 tickets were closed
    • 407 tickets were made live.
      • 17 new Themes were made live.
      • 390 Theme updates were made live.
      • 0 more were approved but are waiting to be made live.
    • 12 tickets were not-approved.
    • 0Ā tickets were closed-newer-version-uploaded.

Note: TheseĀ stats include both the new theme tickets and updated theme ticketsĀ as well.

Number of reviewers: 4

ii)Ā šŸ’»Ā BlockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience.Ā Theme Stats

  • 3 Block themes are live in past 7 days
  • 9 Block themes are currently reviewing
  • We have 130Ā Block ThemesĀ in the themes repository.

iii)Ā šŸ’”HelpScout Stats

In the past 7 days,

Email Conversations 8Messages Received 8
Replies Sent 7Emails Created 0
Resolved 7Resolved on First Reply 100%

Mobile Team Update ā€“ February 22nd

WordPress iOSiOS The operating system used on iPhones and iPads. and Android version 19.3 is available for testing. Sign up here to join the betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process. program on iOS or follow this link on your Android device, tap on ā€œBecome a beta testerā€.

Highlights for the last two weeks:

  • BlockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. Editor: Fixed a custom color palette issue, and an issue with text highlighting.

#mobile

Themes team update September 06, 2022

i)Ā šŸŽŸĀ Theme directory stats

Currently,

  • 0Ā new tickets are waiting for review.
    • 0Ā tickets are older thanĀ 4 weeks
    • 0Ā tickets are older thanĀ 2 weeks
    • 0Ā tickets are older thanĀ 1 week
    • 0Ā tickets are older thanĀ 3 days
  • 38 tickets are assigned.
    • 0Ā tickets are older thanĀ 4 weeks
    • 0Ā tickets are older thanĀ 2 weeks
    • 14 tickets are older thanĀ 1 week
    • 28 tickets are older thanĀ 3 days
  • 0Ā are approved but are waiting to be made live.

In the past 7 days,

  • 383 tickets were opened
  • 370 tickets were closed
    • 368 tickets were made live.
      • 13 new Themes were made live.
      • 355 Theme updates were made live.
      • 0 more were approved but are waiting to be made live.
    • 2 tickets were not-approved.
    • 0Ā tickets were closed-newer-version-uploaded.

Note: TheseĀ stats include both the new theme tickets and updated theme ticketsĀ as well.

Number of reviewers: 3

ii)Ā šŸ’»Ā BlockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience.Ā Theme Stats

  • 1 Block themes are live in past 7 days
  • 4 Block themes are currently reviewing
  • We have 127Ā Block ThemesĀ in the themes repository.

iii)Ā šŸ’”HelpScout Stats

In the past 7 days,

Email Conversations 3Messages Received 9
Replies Sent 3Emails Created 0
Resolved 3Resolved on First Reply 100%