October 18th Support Team Meeting Summary

General announcements

We’re working on updating the support guidelines, it’s being done via GitHub and everyone is welcome to contribute at https://github.com/Clorith/wporg-support-guidelines

Our helpful tools (Also Viewing script and such), as noted in https://make.wordpress.org/support/handbook/appendix/helpful-tools/, have moved slightly. As userscripts no longer reliably update over gist files, it’s recommended to remove your existing one and re-install from the links provided on that page.

Checking in with international liaisons

Things are fine according to the international liaisons.

Getting ready for 5.0

We should start working on the new BBQ post (the master topic for the new release on the forums) soon. We can use references from both https://docs.google.com/document/d/1XaARXrJBF9CQ0qNHHbDxvvlZTtyrG7b9scjuFFJll7E/edit and https://github.com/WordPress/gutenberg/blob/master/docs/reference/faq.md

October 11th Support Team Meeting Summary

Quarterly Check-in

There was one special item that was Quarterly Check-in in which following questions are asked & discussed.

  • What is the team’s one-sentence top priority right now (and what’s the ETA)?
    • Preparing for the upcoming 5.0 release
  • What struggles is the team having?
    • Finding a good balance when being stonewalled by users seeking help and when to walk away, and avoiding escalated tempers in such cases.
    • Recruitment (always a crows favorite)
  • What is one thing you are all proud of this quarter?
    • With how well the team, on a global level, has managed to maintain a good flow of user engagement through support.

Checking in with international liaisons

Members of the Swedish, Italian, Greek, Urdu, Dutch, Spanish, Brazilian, Russian and Serbian communities were there to let us know how things are going in the other corners of our lovely support community.

Open Floor

In open floor following stuff is shared:

  • Meta WordCamp team is planning to convert the WordCamp shortcodes into blocks.
  • The a11y team (#accessibility) has recently experienced some change-ups and we could use some more volunteers – if any of you have accessibility experience (or want to learn more) you’re more than welcome to attend our weekly chats.

Theme Review update for October 15, 2018

Currently

  • 153 new tickets are waiting for review.
    • 61 tickets are older than 4 weeks
    • 104 tickets are older than 2 weeks
    • 131 tickets are older than 1 week
    • 140 tickets are older than 3 days
  • 32 tickets are assigned.
    • 35 tickets are older than 4 weeks
    • 35 tickets are older than 2 weeks
    • 36 tickets are older than 1 week
    • 37 tickets are older than 3 days
  • 18 are approved but are waiting to be made live.

In the past 7 days

  • 282 tickets were opened
  • 285 tickets were closed:
    • 256 tickets were made live.
      • 38 new Themes were made live.
      • 218 Theme updates were made live.
      • 6 more were approved but are waiting to be made live.
    • 26 tickets were not-approved.
    • 3 tickets were closed-newer-version-uploaded.

Plugin Review Team – 15 October 2018

Plugin Status Change Stats

  • Plugins requested : 182
  • Plugins rejected : 17
  • Plugins closed : 40
  • Plugins approved : 85

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 727
  • → (older than 7 days ago)** : 642
  • → (2018-10-08 – 2018-10-15) : 60
  • → (new; not processed or replied to yet)* : 29
  • → (pending; replied to)* : 698

SupportPress Queue Stats

  • Total open tickets* : 32
  • → (with no activity in last 7 days)** : 0
  • Within defined 7 day time window:
    • Total : 290
    • Closed : 284
    • Open : 6

Mobile Team Update – October 9th

WordPress iOS and Android version 11.0 will be released for beta testing tomorrow. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • iOS: The XCode10/Swift 4.2 migration was completed.
  • iOS: The tyranny of the blank page is no more! We’ve added suggestions for next steps to every page without content.
  • iOS: When you write a new post, the app automatically saves drafts on your device, so none of your work is ever lost.
  • Android: We’ve restyled a few more screens to keep improving consistency across the app.
  • Mobile Gutenberg: We upgraded to the latest React Native version (getting us closer to Gutenberg web’s setup). We are moving forward with the bottom fixed formatting toolbar and the writing flow (new blocks on “Return” key).

Theme Review update for October 9, 2018

Currently

  • 144 new tickets are waiting for review.
    • 48 tickets are older than 4 weeks
    • 84 tickets are older than 2 weeks
    • 112 tickets are older than 1 week
    • 128 tickets are older than 3 days
  • 44 tickets are assigned.
    • 44 tickets are older than 4 weeks
    • 44 tickets are older than 2 weeks
    • 44 tickets are older than 1 week
    • 44 tickets are older than 3 days
  • 18 are approved but are waiting to be made live.

In the past 7 days

  • 271 tickets were opened
  • 267 tickets were closed:
    • 237 tickets were made live.
      • 38 new Themes were made live.
      • 199 Theme updates were made live.
      • 13 more were approved but are waiting to be made live.
    • 30 tickets were not-approved.
    • 0 tickets were closed-newer-version-uploaded.

Community Team Chats – August 16 2018

(Note: I will post the past four months of chats after a period of inactivity. Unfortunately we couldn’t find anyone in the team to do this task, so bear with me while I update everything!)

The Community Team meets twice a month, first and third Thursday, at two different times to cover different timezones.

Agenda and Slack logs from August 16: 11:00 UTC and 20:00 UTC

Deputy Check-in

Beside the chronic lack of time, all good on the Deputies front 🙂

P2 posts needing feedback/action

Announcements/Updates/Highlighted posts

A new system for managing WordCamp camera kits – Here’s the announcement and handbook page

#community, #community-team

Plugin Review Team Update – 8 Oct 2018

Plugin Status Change Stats

  • Plugins requested : 166
  • Plugins rejected : 4
  • Plugins closed : 51
  • Plugins approved : 87

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending): 697
  • → (older than 7 days ago): 619
  • → (2018-10-01 – 2018-10-08) : 63
  • → (new; not processed or replied to yet) : 17
  • → (pending; replied to): 680

SupportPress Queue Stats

  • Total open tickets: 34
  • → (with no activity in last 7 days) : 0
  • Within defined 7 day time window:
    • Total : 251
    • Closed : 246
    • Open : 5

Community Team Chats – August 2 2018

(Note: I will post the past four months of chats after a period of inactivity. Unfortunately we couldn’t find anyone in the team to do this task, so bear with me while I update everything!)

The Community Team meets twice a month, first and third Thursday, at two different times to cover different timezones.

Agenda and Slack logs from August 2: 11:00 UTC and 20:00 UTC

Deputy Check-in

Clearing the HelpScout queue, mentoring WordCamps, you know? The usual. No blockers.

P2 posts needing feedback/action

Announcements/Updates/Highlighted posts

  1. EU camera kit management:
    We have a new manager for the EU camera kits from within the Community Team.
  2. Deputies user group in Slack:
    We now have a @deputies user group in Slack that we can use to ping all of our active deputies.
  3. New Contributor Day Fields for WordCamps:
    WordCamps can now add info about their Contributor Days to their listing – this is great for tracking and adding public info for which WordCamps are hosting Contributor Days.
  4. Call for Organizers: Introduction to Open Source Workshops for 2018
    The WP Foundation is looking for local organisers to apply to run open-source workshops here
  5. Changes to access to WordCamp budgets
  6. WordPress Meetup Organizer Newsletter: July 2018
  7. Info For New Members To The Diversity Outreach Speaker Training Team
  8. WordCamp Incubator 2018 Update Thread: July edition
  9. New Gutenberg page created by the Meta Team! 

#community, #community-team

Community Team Chats – July 19 2018

(Note: I will post the past four months of chats after a period of inactivity. Unfortunately we couldn’t find anyone in the team to do this task, so bear with me while I update everything!)

The Community Team meets twice a month, first and third Thursday, at two different times to cover different timezones.

Agenda and Slack logs from July 19: 11:00 UTC and 20:00 UTC

Deputy Check-in

Busy 🐝

While there are no major blockers for the deputies, we keep having quite a lot of work to do and not enough people to do it, but we all do our best!

P2 posts needing feedback/action

  1. Input for the July meetup organiser newsletter:
    Every month the community team sends out a newsletter to Meetup organisers. We discussed different kind of events so we can add them as examples for other groups.
  2. Proposal: existing documentation to be merged into the handbooks
    Merged

Announcements

Stripe is now available to all WordCamps – announcement and follow-up
Thanks to the team that made it happen!

#community, #community-team