Mobile Team Update – March 23th

WordPress iOS and Android version 14.5 is available for testing. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • Block Editor: Improvements in “Add block here” indicator, the e2e tests execution and iOS autoscroll behaviour.
  • Full Site Editing: SPTs 1st iteration and Latest-Posts block shipped. Bug fixing done for sanity tests findings. Refactoring of inner blocks mechanism started.
  • Other Projects: On Android, worked on media editing functionality and offline support for Pages. On iOS, updating app navigation, moving Me and Create items.
  • Infrastructure: We continued to add more features to our release tooling like builds on CI and encrypted logging.

#mobile

Plugin Team Update: 23 March 2020

All plugins with bounced emails have been closed at this point.

Any plugin that wants to be restored is being required to meet current security and guideline standards, as well as bring their readme up to date. Remember, if your readme doesn’t indicate your plugin works with the latest version of WordPress, then it will eventually drop off the search lists. Best to fix that now.

Plugin Status Change Stats

  • Plugins requested : 221
  • Plugins rejected : 11
  • Plugins closed : 89
  • Plugins approved : 65

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 800
  • → (older than 7 days ago)** : 649
  • → (2020-01-20 – 2020-01-27) : 117
  • → (new; not processed or replied to yet)* : 48
  • → (pending; replied to)* : 752

HelpScout Stats

  • Total Conversations: 397
  • New Conversations: 243
  • Customers: 303
  • Conversations per Day: 49
  • Busiest Day: Friday
  • Email Conversations: 243
  • Messages Received: 423
  • Replies Sent: 518
  • Emails Created: 167
  • Resolved: 199
  • Resolved on First Reply: 31%
  • Customers Helped: 290
  • Replies per Day: 35
  • Closed: 323

#plugins

March 12th Support Team Meeting Summary

Read the meeting transcript in the Slack archives. (A Slack account is required)

General announcements

Many countries are starting to experience the Daylight Savings Time (DST) changes these days, and although a lot of teams change their meeting time when this happens, the support team hasn’t done so for many years, and will keep it’s 17:00 UTC time slot.

Adjusting the meeting format a little

Although a pre-existing weekly time slot, we had no published agenda this week, and just winged it. This turned out to be a popular format, as it allowed for more users to get a word in that would normally feel compelled to sit idle by when an agenda existed.

In light of this, we’ll be looking to do an informal agenda-less meeting regularly, likely once a month, to help spur further such good conversations.

Upcoming changes to WordPress 5.4

The newly introduced full screen editing by default that’s slated for WordPress 5.4 was discussed at length, and although it’s inclusion in the release is still up for debate, we will plan for a scenario where it is included.

The primary concern is users feeling lost, how do we help them find their way back to their usual flow, and the desire for a simple solution to users.

It was mentioned, but has since been discovered to be incorrect, that a keyboard shortcut would let you toggle the mode, this is not the case as of this writing.

Pre-defined replies

The support team has a list of pre-defined replies for regularly occurring scenarios (available at https://make.wordpress.org/support/handbook/contributing-to-the-wordpress-forums/stock-answers/) which got updated this past week to allow for easy copy-pasting, and also got expanded with a new entry.

Old topic notifications

Discussions about how to handle older topics which may or may not be relevant followed suit, and one of the better ideas that came forth from this discussion was to add a notice, much like plugins does for older plugins, that information in this topic is more than X times old, and may not be accurate any more.

Checking in with international liaisons

Members of our broader community from Sweden, Russia, Bangladesh, and India took part in the lively discussions this week, and a thank you for that, as broader views are unimaginably valuable!

One who smiles
rather than rages
is always the stronger.

#support

Plugin Team Update: 16 March 2020

Closures continue. As expected, a small number of people are noticing when their plugins are closed. We’ve reopened less than 20 at this point.

Plugin Status Change Stats

  • Plugins requested : 163
  • Plugins rejected : 5
  • Plugins closed : 380
  • Plugins approved : 66

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 724
  • → (older than 7 days ago)** : 627
  • → (2020-01-20 – 2020-01-27) : 73
  • → (new; not processed or replied to yet)* : 57
  • → (pending; replied to)* : 667

HelpScout Stats

  • Total Conversations: 542
  • New Conversations: 314
  • Customers: 286
  • Conversations per Day: 67
  • Busiest Day: Wednesday
  • Email Conversations: 314
  • Messages Received: 482
  • Replies Sent: 397
  • Emails Created: 102
  • Resolved: 156
  • Resolved on First Reply: 31%
  • Customers Helped: 220
  • Replies per Day: 45
  • Closed: 470

#plugins

Mobile Team Update – March 10th

WordPress iOS and Android version 14.4 is available for testing. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • Block Editor: Fixed Quote block border color on Dark Mode. Verse block added to editor debug mode.
  • Full Site Editing: Progress on Column, Cover, Buttons, and Latest Posts blocks.
  • Other Projects: On Android, worked on media editing functionality and offline support for Pages. On iOS, updating app navigation, moving Me and Create items.
  • Infrastructure: New release builds on continuous integration for WordPress for iOS and Android.

#mobile

Plugin Team Update: 09 March 2020

At the end of last week, we emailed all plugin owners and committers with information about the upcoming WordPress 5.4. This resulted in just over 320 potentially bounced emails. Of those emails, we have 198 left to process.

For those keeping track, we had around 800 for WP 5.2 and the same for 5.3. This is a massive improvement.

For plugin owners, please check the email address on your forum accounts. Remember these emails are meant to be your developer contact email. They must not auto-reply, and they should not be sent to support staff, only developers who have the ability to action on the email.

If your plugins were closed from March 6th through the end of the month without any notification, your email did bounce.

Plugin Status Change Stats

  • Plugins requested : 142
  • Plugins rejected : 24
  • Plugins closed : 150
  • Plugins approved : 47

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 699
  • → (older than 7 days ago)** : 606
  • → (2020-01-20 – 2020-01-27) : 74
  • → (new; not processed or replied to yet)* : 34
  • → (pending; replied to)* : 665

HelpScout Stats

  • Total Conversations: 688
  • New Conversations: 603
  • Customers: 432
  • Conversations per Day: 86
  • Busiest Day: Friday
  • Email Conversations: 603
  • Messages Received: 734
  • Replies Sent: 460
  • Emails Created: 116
  • Resolved: 228
  • Resolved on First Reply: 45%
  • Customers Helped: 295
  • Replies per Day: 86
  • Closed: 449

#plugins

Design team update March 6th

On Wednesday the team met at the usual time of 19:00 UTC. Tuesday saw triage run also in #design. The week before saw 2 triages and a weekly meeting.

This coming week will see both triage sessions trying something a little different. Each will have a ‘live’ zoom link, also recorded for viewing later. The idea is that they will be teaching sessions so others can learn how to run triages.

  • Core triage: Monday 17:30 UTC
  • Gutenberg triage: Tuesday 17:00 UTC

Discussion

  • Catch up with the latest in Gutenberg design here.
  • There is a point for feedback on this week’s notes about shifting the time for daylight saving. Have your say in the comments.

Calls for involvement

  • Gutenberg continues to need people to give feedback and create designs.
  • The about page needs help iterating.
  • A call has been made for volunteers to run triage sessions.

If you are having a WordCamp that has a design contribution table, please reach out in #design so you can be added in future updates.

#design

Plugin Review Team Status: 02 March 2020

Plugin Status Change Stats

  • Plugins requested : 160
  • Plugins rejected : 109
  • Plugins closed : 27
  • Plugins approved : 75

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 681
  • → (older than 7 days ago)** : 601
  • → (2020-01-20 – 2020-01-27) : 63
  • → (new; not processed or replied to yet)* : 28
  • → (pending; replied to)* : 653

HelpScout Stats

  • Total Conversations: 390
  • New Conversations: 294
  • Customers: 330
  • Conversations per Day: 48
  • Busiest Day: Monday
  • Email Conversations: 294
  • Messages Received: 388
  • Replies Sent: 504
  • Emails Created: 190
  • Resolved: 205
  • Resolved on First Reply: 33%
  • Customers Helped: 318
  • Replies per Day: 42
  • Closed: 336

#plugins

Mobile Team Update – February 24th

WordPress iOS and Android version 14.3 is available for testing. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • Block Editor: New image block size options. Better retry feature on image blocks, fixed link button on rich text, and emoji in post titles.
  • Full Site Editing: New block shipped: Button. Support for gallery uploads. New block navigation toolbar.
  • Other Projects: Added a search box to help users find a parent page in page settings. Reader in the Android app: New bottom sheet to filter and navigate followed sites and tags.
  • Infrastructure: New release builds on continuous integration for WordPress for iOS and new binary signing infrastructure for Android.

#mobile

Plugin Review Team Status: 24 Feb 2020

Plugin Status Change Stats

  • Plugins requested : 166
  • Plugins rejected : 9
  • Plugins closed : 16
  • Plugins approved : 57

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 793
  • → (older than 7 days ago)** : 690
  • → (2020-01-20 – 2020-01-27) : 79
  • → (new; not processed or replied to yet)* : 28
  • → (pending; replied to)* : 765

HelpScout Stats

  • Total Conversations: 385
  • New Conversations: 231
  • Customers: 319
  • Conversations per Day: 48
  • Busiest Day: Friday
  • Email Conversations: 231
  • Messages Received: 372
  • Replies Sent: 480
  • Emails Created: 142
  • Resolved: 197
  • Resolved on First Reply: 26%
  • Customers Helped: 269
  • Replies per Day: 33
  • Closed: 275

#plugins