Ipstenu (Mika Epstein) 12:00 am on September 17, 2019
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Plugin Review Team – 16 September 2019

Plugin Status Change Stats

  • Plugins requested : 157
  • Plugins rejected : 8
  • Plugins closed : 14
  • Plugins approved : 57

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 680
    → (older than 7 days ago)** : 585
    → (2019-09-09 – 2019-09-16) : 75
    → (new; not processed or replied to yet)* : 18
    → (pending; replied to)* : 662

Help Scout Queue Stats

  • Total Conversations: 273 (-58%)
  • New Conversations: 184 (-66%)
  • Messages Received: 321 (-25%)
  • Customers: 237 (-57%)
  • Conversations per Day: 34 (-58%)
  • Busiest Day: Wednesday
  • Replies Sent: 350 (-57%)
  • Resolved on First Reply: 34% (+7%)
  • Resolved: 172 (-14%)
  • Resolution Time: 5d 17h (+51%)
  • Customers Helped: 226 (-58%)
  • Replies per Day: 50 (-57%)
  • Closed: 241 (-56%)

#plugins

Marius L. J. 8:33 am on September 11, 2019
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September 5th Support Team Meeting Summary

Announcements

WordPress 5.2.3 was released.

A new forum moderator tool, Stop Forum Spam, has been made available.
This allows moderators, at the click of a button, to check a users online reputation, as in, have they been caught posting spam recently, and if so, how often and how recent.
It’s a helper, but not a definitive tool, in our battle against strange user behavior

The WordPress 5.3 development cycle is now available at https://make.wordpress.org/core/5-3/

Checking in with international liaisons

Members of our wider community from Italy, Netherlands, Brazil, India, Russia and Sweden.

Our Russian friends reported a larger than usual amount of issues on older sites with backported fixes in 5.2.3. @macmanx iterated that although security fixes are backported, it’s even harder to test for all scenarios for them, and this is likely why there may be more of them. It’s also worth noting that 5.2.2 was not a security release, and as such had no backports so it’s not a clean comparison.

Open floor

A reminder that it’s ok for plugin/theme developers to ask their users to email them directly, but if you see an employee of a company (let’s say TransactionBuddy) ask people to email them personally (at let’s say a Gmail address), please let someone know.

#support

Ipstenu (Mika Epstein) 5:18 pm on September 9, 2019
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Plugin Review Team – 09 September 2019

Plugin Status Change Stats

  • Plugins requested : 153
  • Plugins rejected : 7
  • Plugins closed : 454
  • Plugins approved : 70

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 641
  • → (older than 7 days ago)** : 563
  • → (2019-09-02 – 2019-09-09) : 64
  • → (new; not processed or replied to yet)* : 14
  • → (pending; replied to)* : 627

Help Scout Queue Stats

  • Total Conversations: 655 (+72%)
  • New Conversations: 543 (+89%)
  • Messages Received: 427 (+5%)
  • Customers: 550 (+74%)
  • Conversations per Day: 81 (+72%)
  • Busiest Day: Friday
  • Replies Sent: 821 (+54%)
  • Resolved on First Reply: 25% (-0.3%)
  • Resolved: 216 (+5%)
  • Resolution Time: 4d 10h (+0.0%)
  • Customers Helped: 537 (+68%)
  • Replies per Day: 117 (+54%)
  • Closed: 588 (+85%)

#plugins

Timi Wahalahti 8:18 pm on September 8, 2019
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Community team update – 05-09-2019

The Community Team meets twice a month, first and third Thursday, at two different times to cover different timezones. Agenda and Slack logs from September 5: 11:00 UTC and 20:00 UTC.

Deputy updates

Community Team members are busy doing application vetting and helping organizers. Also few meditations about challenging situations in the team – more about those later. No blockers with Community Team work.

Ongoing discussions

New Deputy Handbook page outlining a deputy review procedure
A few months ago, the Global Community Team received a formal complaint about the behavior of a community team deputy. This was a dismaying first, and required a new response procedure. Andrea documented the procedure and there is discussion to improve it.

Incident Report: Deputy Asked to Step Away from Official Roles
Related to the previous discussion, the review board was formed to handle the complaint. After getting more information and multiple challenging discussions, the board asked the deputy in question to step away from any official roles in official WordPress events for a minimum of 12 months.

Incident Report: Misappropriation of WordCamp Funds
Community team received another incident report alleging that a local WordCamp organizer had been mishandling the funds. Response team investigated this with other local community team members concluded that the organizer had used approximately US$ 7,000 for their own purposes. The person has been asked to pay back the money. If they do not follow the repayment schedule, the theft will be reported to local legal authorities. As a further result, this organizer has been asked to permanently refrain from taking part in any official WordPress event as a speaker, sponsor, organizer, or volunteer, and, for a 12-month period, from attending any official WordPress events.

Discussion: How to handle conflict of interest situations
There is ongoing discussion about recognizing conflict of interest situations in Community Team and how to handle those.

Additional posts worth highlighting

Numbers

  • General
    • Active deputies: 27 (+/-0%)
    • Active WordCamp mentors: 42 (+2.4%)
    • HelpScout total conversations: 919 (-4%)
    • HelpScout messages received: 1 013 (-6%)
  • Meetups
    • Meetups needing vetting: 14 (-6.6%)
    • Meetups in chapter program: 777 (+/-0%)
    • Members in meetup groups: 426 980 (+1%)
    • New Meetups groups in the chapter: Sofia, Bulgaria
  • WordCamps

+make.wordpress.org/community

#community-team
Tammie Lister 9:06 pm on September 6, 2019
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Design team update September 5th

As another 14 days turned around, the design team has continued to meet weekly and also have twice a week triages.

Specific update posts:

Here are a few discussions happening to add your input on:

#design #fortnightly-updates

Ipstenu (Mika Epstein) 4:14 pm on September 2, 2019
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Plugin Review Team – 02 September 2019

Plugin Status Change Stats

  • Plugins requested : 183
  • Plugins rejected : 47
  • Plugins closed : 257
  • Plugins approved : 79

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 630
  • → (older than 7 days ago)** : 528
  • → (2019-08-26 – 2019-09-02) : 76
  • → (new; not processed or replied to yet)* : 25
  • → (pending; replied to)* : 605

Help Scout Queue Stats

  • Total Conversations: 381 (-0.5%)
  • New Conversations: 288 (+15%)
  • Messages Received: 405 (-17%)
  • Customers: 316 (+24%)
  • Conversations per Day: 47 (0%)
  • Busiest Day: Tuesday
  • Replies Sent: 534 (0%)
  • Resolved on First Reply: 24% (-4%)
  • Resolved: 220 (+17%)
  • Resolution Time: 4d 21h (+16%)
  • Customers Helped: 320 (+25%)
  • Replies per Day: 76 (0%)
  • Closed: 351 (+15%)

#plugins

elibud 12:54 pm on August 27, 2019
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Mobile Team Update – August 27th

WordPress iOS and Android version 13.2 will be available for testing later today. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • Block Editor:  Numerous fixes in preparation for Open Beta. 17.6% of posts are now published with the block editor! 
  • Full Site Editing: The team wrapped up the technical explorations on cross platform development and started working on the implementation items for cross platform Gallery block.
  • Offline Support: We are completing the last remaining tasks on Offline Support, and we plan to complete the project this sprint.
  • iOS 13 Updates: Dark Mode is here! We’ve also made several compatibility improvements across the app.
  • Infrastructure: We now have installable builds for Android PRs.

#mobile

Ipstenu (Mika Epstein) 4:25 pm on August 26, 2019
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Plugin Review Team Status: 26 August

Plugin Status Change Stats

  • Plugins requested : 165
  • Plugins rejected : 6
  • Plugins closed : 33
  • Plugins approved : 66

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 652
    → (older than 7 days ago)** : 559
    → (2019-08-19 – 2019-08-26) : 65
    → (new; not processed or replied to yet)* : 27
    → (pending; replied to)* : 625

Help Scout Queue Stats

    null
  • Total Conversations: 383 (+11%)
  • New Conversations: 251 (-9%)
  • Messages Received: 488 (+38%)
  • Customers: 254 (-10%)
  • Conversations per Day: 47 (+9%)
  • Busiest Day: Monday
  • Replies Sent: 534 (+7%)
  • Resolved on First Reply: 25% (-3%)
  • Resolved: 213 (+27%)
  • Resolution Time: 4d 23h (-7%)
  • Customers Helped: 257 (-8%)
  • Replies per Day: 76 (+7%)
  • Closed: 354 (+27%)

#plugins

Tammie Lister 8:39 pm on August 23, 2019  

Design team update August 23rd

As another 14 days turned around, the design team has continued to meet weekly and also have twice a week triages.

Specific update posts:

Here are a few more things that were accomplished:

  • Reviewing WordPress components project.

#design #fortnightly-updates

Marius L. J. 6:01 pm on August 22, 2019
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August 22nd Support Team Meeting Summary

General announcements

The Site Health Team did the suggested upgrade version bump for PHP in core this week, and over the next week users will start seeing a dashboard widget if they are using PHP 5.6 or lower, guiding them towards upgrading.

A reminder that when flagging users, a moderation action limiting public display of posts until approved by a moderator, always educate the users on why this was done and what this means, there will also be more direct guidelines on when to flag users coming in the future, as the use of flags is becoming a bit too liberal, at least on the international forums.

And when writing notes on users, make sure to be descriptive enough, as they are available across all rosetta sites, and not everyone can read an archived post for example.

In other news, there’s a lively conversation going on at https://meta.trac.wordpress.org/ticket/4696 relating to WordPress profiles here on dotorg.

Increased use of the topic report feature by authors for invalid reasons

There has lately been an uptick in incorrect use of the report topic feature by plugin and theme authors, primarily because they don’t like getting negative feedback from users.

This has started to become a nuisance to the volunteers, and we would like to reiterate that the report feature is for forum guideline violations only. Continued misuse of the feature will lead to us reporting things to the theme or plugin teams respectively.

WordPress Core Timeline Update

WordPress 5.2.3 is scheduled for release on September 4th.

WordPress 5.3 is tentatively scheduled for release on November 12th.

Checking in with international liaisons

Members from our Russian, Swedish, Brazilian and Dutch communities took place in this weeks discussions.

If you are a part of a non-English speaking part of our community, we invite you to join our weekly meetings (if you can), as we would love to get ot know you!

Open floor

Some questions are going unanswered, notably relating to the new block editor. Although it’s a shame when someone doesn’t get helped, we’re all volunteers on a community forum, and it’s perfectly fine for some questions to not be answered, we’re all human, and we do what we can when we can, but nobody should feel obligated here.

The Health Check plugin was updated last week, and some of the more notable changes include:

  • Changes to the grading indicator in the header (no longer uses a numeric value, instead it’s an indicator with a string for clarity)
  • A new dashboard widget when you login to give you the site health at a glance
  • A new PHP compatibility checker for plugins in the Tools section

For more changes, the full list is available at https://wordpress.org/plugins/health-check/#developers, and yes, some of the changes in the plugin relating to the grading indicator and Site Health Checks are being tested out and intended for a core release.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support