Hey, I’ve received this email from HelpScout regarding the DKIM records. If someone can take a look at it, great. Thanks!
Madi from the Help Scout support team here.
We previously sent this email to the Account Owner, I’m including several Admins on this send as action is needed on your account to ensure your emails do not bounce.
We wanted to give you a heads up about something affecting email delivery on your account. We’re seeing bounces in the Plugins Inbox, but you may need to check any others with this setup.
We recently rotated our DKIM keys, and it looks like your WordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ DNS DNS is an acronym for Domain Name System - how you assign a human readable address to a website’s exact numeric coded location (ie. wordpress.org uses the actual IP address 198.143.164.252). has our DKIM keys set as hardcoded TXT records rather than pointing to our CNAME records — which means the update didn’t come through automatically on your end.
There are a couple of ways to handle it:
1. Recommended: Point your DNS to our CNAME records instead, so future key rotations update automatically without any manual work on your side. Steps are in our DKIM setup guide.
2. If you’d prefer to keep the hardcoded TXT records: You’ll just need to update the strong2 key to:
MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAvON4Jkqzo+GAL73rW4tz1drfrSD44VyUSUiPVWND5JFVXlMzcYGu1g9PNh4IM2Y7oHO+BBWkJ2j8RrsbX2u3eCYCAJpw8b0rLPcl3pnlwVImhAICBuyaAhkbXLeL38oUE9cm2DVhPmoSwOVcr5kHmXQn65ytWxJGXheBgPGIS0WfBqhubUqFN7kRBIVG63yHXyqyn6ftKvLV0eLjB3zrrW9t4AGTvd+AyQnGg+U3TjX2SJOmAGqzjD5G5d78pRjCX+Vhwxi84jvUJiLZVovUoSr02JHW+SDKsen+TRnBNeXnujEx7+ftO0O7Uapk+UU/iJJOBlId2GgknuWm0yHOwIDAQAB
We’ll follow up separately with the strong1 key once that rotation wraps up on our side.
In the meantime, we’re retrying delivery on the affected emails, so nothing should be lost — but they will land in your Needs Attention folder within 24 hours if the DNS isn’t updated before then.
Let me know if you have any questions or if I can help with anything else!
Madi Snow
help@helpscout.com