FreeScout for WordCamp events

A proposal/idea was put forward from the WordCamp community for us to provide a shared open-source FreeScout instance, in addition to GSuite accounts, rather than every event which wishes to use it setting it up themselves.

Using HelpScout for these is not currently viable due to the cost of provisioning accounts for all events, although larger events may already budget for it themselves (Such as WCUS, WCAsia uses a self-hosted FreeScout instance).

Before any further investigation is put in from our side, I’d like input from Systems on whether this is something that we can provide on our infrastructure, if there are any security concerns, or if this is something we should look at hosting outside of the primary WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ infrastructure/domains.

Ideally, we’d probably want to host it on a wordcamp.org subdomain, but wordpress.net, or a new domain such as wordcamp-email.com wouldn’t be out of the question.
Authentication would likely be handled through WordPress.org/WordCamp.org, rather than duplicate accounts. We could potentially limit all access to the host with an authentication check that requires a WordCamp.org role, limiting any potential security aspects to those we trust to have WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. access.

FreeScout would require an often-run cron task (PHPPHP PHP (recursive acronym for PHP: Hypertext Preprocessor) is a widely-used open source general-purpose scripting language that is especially suited for web development and can be embedded into HTML. http://php.net/manual/en/intro-whatis.php. CLICLI Command Line Interface. Terminal (Bash) in Mac, Command Prompt in Windows, or WP-CLI for WordPress.), php (with IMAP), and mysqlMySQL MySQL is a relational database management system. A database is a structured collection of data where content, configuration and other options are stored. https://www.mysql.com/..

Email ingestion would be similar to how SupportPress/SupportFlow used to work, the cron task uses IMAP to poll the accounts. This could become problematic if we have a lot of inboxes provisioned. It remains to be seen if this is viable with how Google Inboxes are configured as to how IMAP access works.
Email sending would either be direct from the host, via Google SMTP, or via WordPress.org SMTP.

Ongoing maintenance, such as software upgrades, would likely need to be handled by the WordCamp development team. Systems involvement would hopefully be minimal.

This isn’t intended on replacing our usage of HelpScout, unless it proved to be as stable and feature-complete, then that may be looked at later on.

#email #freescout #wordcamp-org #feedback #prio3

Email forwarder hosting@wordpress.org for HelpScout

Can we please have an email forwarder from hosting@wordpress.org to hosting@wordpress.helpscoutapp.com

Ref: https://meta.trac.wordpress.org/ticket/6226

#email #helpscout #prio2

Email forwarder reports@wordpress.org for HelpScout

Can we please have an email forwarder set up from reports@wordpress.org to wp-project-reports@mu.helpscoutapp.com.

This is for some upcoming code-of-conduct stuff. I’ve set up a mailbox on the helpscout side (this is in the WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more./Foundation HS instance).

cc @angelasjin.

#email #helpscout #prio2

Update getinvolved@ email forwarder

Can we please update the forwarder for getinvolved@wordpress.org from support@wordcampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. to get-involved-wordpress@mu.helpscoutapp.com

Thanks!

Not high-priority as I’ve got a forward in place on the Helpscout side until changed.

#email #helpscout #prio2

Google Search Console domain access + Postmaster tools

A few of us have access to Google Webmaster/Search tools for https://wordpress.org/ and https://wordpress.org/, but we do not have access for the entire wordpress.org domain which would grant us access to https?://*.wordpress.org/ (ie. what we have + subdomains).

Additionally, The marketing team would like access to Postmaster tools for the email deliverability data, which also requires domain verification.

I can see that there’s two existing Google domain authorisations (dig +short TXT wordpress.org) but I’ve been unable to locate whose Google accounts have access to that when asking around.

Can I please have access granted to the domain-level Search Tools / Postmaster tools so that I can provide access to those who need it?

In the event that systems do not have domain-level access, here’s some instructions to get it:
1. Grant my a8c account verification access and I’ll deal giving those who need it; add wordpress.org TXT google-site-verification=RLa_vaBBembqlBHv2iGePxw7Cw2nQhbYjKLX7HWpSks (I’ll add systems a8c account for future uses. If option 2 is taken, I’ll remove this auth attempt from my account)
or
2. Visit Postmaster tools, Add a domain, get the TXT record and add it. Grant my a8c google account access + plus that of @eidolonnight to Postmaster + Search Console (Full access please). Verifying the domain for postmaster tools will also grant search console verification.

#prio1 #email #google

Create Openverse email address for Helpscout

The Openverse team wants an address openverse@wordpress.org to use with Helpscout.

I’ve created a mailbox within Helpscout for it. It seems that their connection setup has changed, and now in order to connect an email address on an external domain they send a verification code to that external email address.

I guess we can make this work by setting up a forward from openverse@wordpress.org to openverse@wordpress.helpscoutapp.com. Presumably that will let me see the verification code and complete the setup (though I can’t see what the next steps require until I get past the confirmation code). I’m open to suggestions for better ways to do it.

#prio1 #email

Email deliverability time problems

There’s reports that WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ emails are taking hours to arrive. It appears to affect account creation confirmation emails, tracTrac Trac is the place where contributors create issues for bugs or feature requests much like GitHub.https://core.trac.wordpress.org/. emails, and even the WordPress.org mailing list archives (wp-trac for example).

Looking at the time between Account registration & email confirmation for signups, about 24hrs ago (2021-08-01 15:00:00 UTC) the average time between signup and confirmation increased from 6hrs.

I sent myself some test emails from my sandbox 2 hours ago (to gmail) and still haven’t received either of them.

SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. references:
https://wordpress.slack.com/archives/C02QB8GMM/p1627919021012400
https://wordpress.slack.com/archives/C02QB8GMM/p1627927041015000

#email #prio1

SMTP Listed on SORBS

198.143.164.147/32 has been flagged in sorbs, potentially resulting in some signup emails not being delivered:

Problem Entries, (listings will cause email problems.)
26 “Spam” entries [11:04:18 20 Jul 2021 GMT-04].
198.143.164.147 – 26 entries [11:04:18 20 Jul 2021 GMT-04].

Do we have monitoring of SBL’s or an account for processing of these unlisting requests?

#email #prio1

Final few supportpress email forwards

Can we please make these updates to the wordpress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ email forwards?

  • Update training@ to forward to learn@wordpress.org
  • Update getinvolved@ to forward to support@wordcamp.org
  • Update friendlyandsafe@ to forward to report@wordcamp.org
  • Remove the various updatehelp*@ forwards, let them bounce

#email #prio2

Visibility into WordCamp.org mail failures

Right now I’m blind to any errors that occur with messages sent from the WordCamp.org web server. This week there was a Core bug that resulted in many (most?) messages being rejected by the receiving MTA, but I didn’t know for several days, until the reports started coming in from users and the CoreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. bug was discovered.

I think two things would help resolve this, but I’m open to whatever suggestions you have.

1) Set the Envelope-FROM to bounce@wordcamp.org instead of bounce@wordpress.org. I’ve already setup the address.
2) Grant read access to mail.* in the logs directory

Thanks!

#wordcamp.org #email #logs #prio3