Gutenberg Usability Testing Plan – Feedback Needed

We are getting ready to roll out a new round of usability tests for Gutenberg mid-November. In this next round, we will focus on testing writing flow. We are also very keen to widen the net for participant feedback, including testing with participants who are not current WordPress users.

In order to make this happen we have drafted a usability testing plan – and we need your feedback and suggestions (in the comments below) before the next meeting in #core-flow on Thursday 9 Nov at 18:00 UTC. The next steps will be to test the user test on a small sample set (week of Nov 10th), refine at the #core-meeting on  Tuesday 14 Nov 17:00 UTC, and roll out to a wider audience starting from 15th Nov.

We will also have a usability testing section at WCUS, so if you are attending please drop by the and join in!

Proposed Usability Tests

To test the flow of writing, we propose to construct a three part usability test:

  1. General demographics:  including prior WordPress experience, age and device used. This information will help us to segment findings
  2. The main task: participants will be asked to re-create the post shown in an image. There will be three images to select from, mapping roughly to a beginner, intermediate and advanced level
  3. Follow up questions: a few questions about the experience of re-creating the post

Participants will be optionally invited to upload their screen recording, and answer a few questions about their video footage.

Testing Script

Question 1: Do you currently use WordPress?

  • Yes
  • No

Question 2: Would you describe yourself mostly as a…

  • Developer
  • Designer
  • Blogger
  • Business Owner
  • Other: ________

Question 3 (optional): How old are you?

  • Under 18
  • 18 – 30
  • 31 – 40
  • 41 – 50
  • 50 – 60
  • Over 60

Question 4: What device are you using?

  • Mobile phone
  • Tablet
  • Laptop
  • Desktop

Question 5: Let’s get set up!

Check that you have the following items ready as you will need them to complete the task

  • Open Gutenberg editor in a new browser window
  • Ensure that you have the Twenty Seventeen theme selected
  • Open the task image in a new window [ beginner | intermediate | advanced ]
  • Start a screen recording
  • Remember to talk out loud as you complete the task

Your task is to re-create the page that you see in the image using the Gutenberg editor. Remember to start your screen recorder, and talk out loud as you complete the task! When you are finished, continue on to answer a few questions about your editing experience.

Question 6:  Did the task take long or shorter than you expected?

  • It took longer than I expected
  • It took about the amount of time that I expected
  • It took less time than I expected

Question 7: Can you tell us why?

Question 8: Was the task easier or harder than you expected?

  • It was harder than I expected
  • It was about what I expected
  • It was easier than I expected

Question 9: Can you tell us why?

Question 10: Are you more or less likely to use the Gutenberg editor in the future?

  • I am not likely to use Gutenberg in the future
  • I am unsure
  • I am likely to use Gutenberg in the future

Optional section: screen recording analysis

It would help us out a lot if you could upload your screen recording and answer a few questions about your recording

Question 11:  Save your screen recording, and upload your file here…

Question 12: How long did it take to complete the task?

Question 13: Was the title added correctly?

  • Yes
  • No

Question 14: Was the quote added correctly?

  • Yes
  • No

Question 15: Was the image added correctly?

  • Yes
  • No

Question 16: Where were the main sources of friction?

Thank you so much for your help!

If you would like to be kept in the loop with the progress of Gutenberg testing, please leave us your email below and we will add you to the Make.WordPress user testing mailing list

Test Setup

The test can be completed by a participant, or used as a run sheet for an observational research session.

In order to complete the test, participants will need to:

  1. Get their hands on a device (laptop, tablet, desktop or mobile device)
  2. Ensure that they know how to do a screen recording on the device
  3. Load up the user test
  4. Follow the instructions in the test
  5. Upload the screen recording to the cloud
  6. Optionally, code the results from the screen recording
  7. Optionally, write up a blog post and tell us what you found

Reporting usability test results

There are three ways in which you can report back your user test results:

  1. You can simply answer all the questions in the test instructions. Remember to upload your screen recording at the end
  2. You can optionally analyse your screen recording footage by answering the optional questions in the final section of the test instructions
  3. In addition, you are welcome to write up your test results in a blog post

Get Involved

Have an idea on how to improve the usability testing plan? Have your say in the comments below before the next meeting in #core-flow on Thursday 9 Nov at 18:00 UTC. Once we have collected all feedback we will post a link to the test script and open the call for user testing!

 

#gutenberg, #usability-testing

Gutenberg usability testing meeting three

Last week we had a usability meeting. The meeting time wasn’t good for everyone, so let’s change the time this week.

When? Tuesday 31st October 19:00 UTC.
Where? wordpress.org Slack #core-flow: the testing channel.
Who should come? Anyone interested in helping test Gutenberg, all skill levels welcome.

Last week we talked about plans for testing. We will continue that conversation this week.

#gutenberg

Gutenberg usability testing meeting two

Some work has already been doing after our first meeting, which you can find out about here. It’s time to build on that work, let’s have another meeting.

When? Tuesday 24th October 18:00 UTC
Where? wordpress.org Slack #core-flow: the testing channel
Who should come? Anyone interested in helping test Gutenberg, all skill levels welcome.

#gutenberg

Next steps for Gutenberg testing

There was an open Gutenberg testing chat held on Wednesday, you can find out more about this and catch the video and notes here. There were a few outcomes from this and some next steps.

Firstly, what has happened so far?

Organised testing for Gutenberg has been in the form of 2 unmoderated usability tests. You can find out more about those here. These were a freeform and a task based test.

The test so far worked whilst Gutenberg was in early stages. However, it was limited in user type and response. The goal now is to scale up testing and make sure there are usability tests with each user type defined and prioritized, as well as non-WordPress users.

What are we going to do now?

In the group chat it was decided, the next step was to define user types, goals for testing, and the tasks for testing with each of the various user types defined.

To begin this, let’s use a collaborative spreadsheet to gather ideas. The scope of what we’re going to add is:

  • User types: In this tab let’s braindump a list of user types. For a starting point, the ones outlined in Matt’s post here have been added. What more should we add? Then let’s define:
    • Goals: What are the main goals of this user type? What do they want to achieve with an online publishing process?
    • Notes: Do you have anything else you think needs noting about this user type?
  • Tasks: In this tab the focus is tasks that people will do with Gutenberg. What can be broken down into tasks and test?

Add your thoughts on the above to the existing spreadsheet over the course of this week. If it’s easier you can leave a comment on this post with your thoughts and it will get added to the spreadsheet. Do you have some past research you can link to help add to this?

Are you a member of an agency, University, or are you in contact with a user type that can help the project reach? If so, let us know in the comments below, saying what you are able to help with for testing outreach.

Once the week is up, we can have a meeting again in #core-flow in wordpress.org Slack (time to be announced). We will go over the types and look at how we can begin testing.

If there is anything else you think should be considering in this testing focus, please let add a comment.

Get involved!

If you’d like to be involved in helping test Gutenberg, please leave a comment below and you can be added to the list of amazing people helping test this project.

This post was composed with the help of @msdesign21.

Gutenberg testing planning group chat

As the Gutenberg project develops, it’s now time to think about a testing plan. A way to get this tested on as many users as possible, on as many environments as possible.

As a first step, come and join the first Gutenberg testing planning group chat at 19:00 UTC on Wednesday. Join #core-flow to get the link to the group chat just before it starts – it will also be added as a comment here.

Why a chat to plan? Coming up with a scalable plan on how to progress testing is important. A few points for discussion:

  • What are our initial testing goals?
  • What format should the testing be in?
  • How do we reach outside WordPress to test with as many people as possible?
  • How do we scale testing?
  • How can we improve gathering feedback

… If there are any other points you think we should add please put them as a comment.

This chat will be recorded and a video put up after to ensure that everyone gets a chance to keep up. Notes will also be taken.

From this chat a plan will be formed that will be posted for iteration from feedback. This will then form the structure for testing Gutenberg.

+make.wordpress.org/design +make.wordpress.org/core