Help us Analyse the WCUS Gutenberg Usability Videos!

Huge thanks to everyone who participated in usability testing at WCUS. Our next step is to analyze the video footage – and we need your help!

The rest of this post tells you how you can help us with the analysis, even if you are new to usability testing and have never done this before.

If you have any questions comment below or better yet ping us in #core-flow on WordPress Slack.

How to analyze video footage:

  1. Go to the Volunteer Reviewers tab to fill out your name, Slack username and your username.
  2. Go to the Survey Results tab to assign yourself at least 5 videos to review. Enter your name in column B (or column D if column B is NOT empty) of the videos you are reviewing.
  3. Go to the session tab using the ID link listed in column A of the Survey Results tab.
  4. Review the tester’s survey results before watching the video.
  5. Follow the video link to watch the session and enter the following information in the highlighted cells:
  • Start time – when the tester started using Gutenberg.
  • End time – when the tester completed the task in Gutenberg.
  • Summarize the participant’s WordPress experience, if they mentioned it. (Some participants were asked or may have mentioned it during their session.)
  • Take notes about the user experience in the note section below. Include the timestamp from the video for the note, select note type (Bug, Pain point, or Insight) and your name with each note.
  1. Return to the Volunteer Reviewers tab to summarize the sessions in column E. Include any notable or/and recurring themes. If you feel a video should be reviewed by the Gutenberg team, specify this in column F.

For your reference, these are the two sample posts users were asked to replicate using Gutenberg: Test 1, Test 2.

Tips on Reviewing:

  • When taking notes on the session, please be sure to keep your feedback separate from the participant feedback. Notes on the individual session tabs should be from the participant. If you have suggestions or conclusions of your own, keep those on the reviewer’s tab, and be sure to flag any videos you think worthwhile for additional review.
  • Watch for and note any instances where user confuses functionality, i.e. looks for caption when should be attempting to add a block quote, etc. or moments of delight, was there anything they mentioned that they liked?
  • Note whether the participant succeed in completing the task or if they gave up. Try to note where or why they stopped.
  • In attempting to complete the task, does the participant pause for any length of time? Do they hover the mouse or appear to randomly click around? Does the participant get “lost”? Try to note what they were attempting to find or trying to do during this time.
  • Watch for visual cues from the participant like a furrowed brow of concentration, or audible cues like “hmmm…”? If these occur, note what the participant was trying to do at the time. If they solved it, are you able to note how?
  • If available, watch through the participant completing the Part 3 end survey. Do their responses provide any additional insight on pain points they experienced during the task? Sometimes participants will provide additional explanation of why they seemed to struggle. Is there anything they say but don’t type into the form?

Special thanks to @betsela, @fuyuko, @annaharrison, and @lynneux for developing and refining these plans.