The Test Team helps manage testing and triage across the WordPress ecosystem. They focus on user testing of the editing experience and WordPress dashboard, replicating and documenting bug reports, and supporting a culture of review and triage across the project.
Earlier today “converted” a Squarespace user, sat there and watched them struggle with hierarchical categories, pages (and why they don’t show on the site), then creating a menu and adding to it. Then widgets… At the end had to explain how all these work, they were pretty happy to set and use them.
From this user (well, hoping to find more “uninitiated” soon), it looks like a good thing would be to tie creating pages with adding them to the menu. Also adding to the menu on the separate Categories and Tags screens.
Apparently the separate widgets screen was easier to grasp for a first-timer, possibly because it’s all about widgets/not that overloaded with all kinds of (new) things.
Menus were easier as soon as a menu was added to the proper location. However the flowFlow Flow is the path of screens and interactions taken to accomplish a task. It’s an experience vector. Flow is also a feeling. It’s being unselfconscious and in the zone. Flow is what happens when difficulties are removed and you are freed to pursue an activity without forming intentions. You just do it.
Flow is the actual user experience, in many ways. If you like, you can think of flow as a really comprehensive set of user stories. When you think about user flow, you’re thinking about exactly how a user will perform the tasks allowed by your product.Flow and Context of making a page and then needing to add to the menu so the page shows on the site sucked. It was even more confusing when I tried to explain that a tag can be created and then added to the menu and it will show an “archive” of all the posts that were tagged with it. The separate Tags screen makes this somewhat clearer, and having an “Add to the menu” button/link for each tag would probably be a winner.
Thinking that we need “Annoyingly Aggressive Help” for new users 🙂 Maybe something like a modal overlay when they go to a page that is full of new concepts and “things” (of course that modal will also need “Don’t show again!” button).
I’ve been looking at the discussions around Customize Changesets. They seem like a good idea at first look, but IMHO they are an advanced feature that only few users need, and only a fraction of these users will understand and use. Helping out this person earlier made me think that what we have is already hard enough 🙂