11th April Support Team meeting

The support meeting will be held on Thursday, April 11 2024, 20:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.(a Slack account is required) or at https://make.wordpress.org/support/chat/.

Just a little reminder that this is a new time. We’d love to see you there – but if the timing means you are unable to attend – feel free to leave any thoughts or discussion in in the comments of this post.

Support Team Contributor Ladder

In an effort to grow the size of contributor to the Forums – we’re going to do a short excercise which pinpoints where contributors with different levels of experience can get involved. Please read this introductory post before the meeting to learn more about this.

Changes needed for adherence to Digital Services Act

There’s been some discussion on this in the comments (feel free to catch up and add any thoughts) but it would be good to decide some actions from that. Most notably:

  • Should we include a definition of what is considered ‘Spam’ for the Forum Guidelines?
  • What tooling do we need to open TracTrac Trac is the place where contributors create issues for bugs or feature requests much like GitHub.https://core.trac.wordpress.org/. tickets for?

Brainstorm and review of open Trac tickets

In addition to the above – we have a bunch of open Trac tickets (Automated Support Badges anyone?) with request for changes to improve the tooling and experience in the forums. I’m keen to hear all y’all thoughts on which of those are most urgent/valuable – so we can approach MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. with a prioritised list and try and get some of those moving.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.