20th June Support Team meeting

The support meeting will be held on Thursday, June 20 2024, 20:00 UTC (20:00 UTC, June 20) in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required) or at https://make.wordpress.org/support/chat/.

In Matt’s post about WP’s 21st birthday, and also at the WCEU keynote, the Forums were called out specifically as an area to improve and focus on.

“Forums should be front and center in the community.”

This fits well with discussions we’ve been having over the past month or two regarding challenges and opportunities in the Support Forums/Team. In this week’s meeting I’d suggest we try and organise these thoughts into some proposed actions we can publish publicly to address the proposed focus on improvement.

This can probably be a pretty free-flowing discussion – but I’m keen for us to come up with a concrete list of actions. A few thoughts as starting points…

  • How can we address the issues we’ve discussed previously? dwindling volunteers, entitled users, how to make sure we unflag as much as we flag, continued improvement in handling sockpuppets.
  • What ways could we encourage more people to search for answers, and ask questions, in the forums?
  • What tooling improvements should we prioritise asking MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. for help with?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.