Support Team Meeting – October November 14th

The weekly support meeting will be held on Thursday, November 14th 2024, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.. (a Slack account is required)

Headlines / Community updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

WordPress 6.7 – How are we doing

With WordPress 6.7 (hopefully) just released, let’s focus on what is happening around the release, things to be aware of, information to share, get the knowledge out there!

Support Tools

Some of the team tools have been updated recently, while others may need to change a little.

Topic highlighter

The Topic Highlighter got some love and care the past weeks, with new moderator highlight rules for archived content, and the ability to consider replied to reviews as “resolved”.

Flagging accounts

Firstly, a reminder that any account that is flagged should have user notes added to them, from the offending post/topic so that there is an automatic link back to the content that led to a user being flagged. User notes must be clear enough that anyone can understand why the user is flagged (remember that user notes are global across WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/, so moderators on other language forums can see them, and so can users with access to HelpScout, our ticketing system for reviews, escalations, etc.). This means they should be consistent, descriptive, but don’t write a whole novel. One should also be mindful of the fact that during a data export request, this text may be provided to the user.

In addition, with WordPress.org’s size in mind, and the majority of its content being user generated, there are new regulations we should discuss.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.