Hosting Meeting Notes: August 15th, 2018

Here’s the summary of our meeting #hosting-community on Wednesday, August 15th, 2018 at 1700 UTC (Slack archive).

Attendees:
@mikeschroder @brettface @antpb @danielbachhuber @clorith @t-rave @pdclark

Announcements/Reminders

  • No new announcements or reminders this week.

WordPress Hosting Best Practices Documentation

Gutenberg

  • @danielbachhuber asked team members to report back on adoption of Gutenberg.
    • @mikeschroder said things are going better than expected at DreamHost.
    • @t-rave said Flywheel has not seen much chatter about Gutenberg yet.
  • @mikeschroder asked team members to monitor any changes in resource usage on WordPress websites with Gutenberg installed.
    • @pento reported outside of the normal meeting time some instances of increased RAM usage have been seen by users who install Gutenberg.

Feedback

Miss this week’s meeting and want to discuss the initiatives above? Spend some time in the comments and share your thoughts!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, August 22nd, 2018, 1700 UTC. Hope to see you then!

Hosting Meeting Notes: August 8th, 2018

Here’s the summary of our meeting #hosting-community on Wednesday, August 8th, 2018 at 1700 UTC (Slack archive).

Attendees:
@mikeschroder @dhsean @pbiron @jessecowens @antpb @schlessera @pdclark @andrewtaylor-1

Announcements/Reminders

WordPress Hosting Best Practices Documentation

Gutenberg

  • @mikeschroder asked hosts to provide reports on any noteworthy developments or experiences with the roll out of Try Gutenberg.
    • @pbiron joined today from the #core team to gather any feedback
    • @mikeschroder and @dhsean reported nothing trending for DreamHost
    • @antpb said WP Engine has not observed any issues
      • @antpb did say the Try Gutenberg roll out has almost doubled adoption of Gutenberg

Feedback

Miss this week’s meeting and want to discuss the initiatives above? Spend some time in the comments and share your thoughts!

Hosting Meeting Notes: August 1st, 2018

Here’s the summary of our meeting #hosting-community on Wednesday, August 1st, 2018 at 1700 UTC (Slack archive).

Attendees:
@danielbachhuber @andrewtaylor-1 @pbiron @pdclark @dhsean @jadonn @mikeschroder @mazeheld

Announcements/Reminders

WordPress Hosting Best Practices Documentation

  • No new developments due to ongoing focus on Gutenberg and Try Gutenberg.

Gutenberg

  • @andrewtaylor-1 reported that a new filter try_gutenberg_learn_more_link has been added to filter the “Learn More” link.
  • Hosts can also use the try_gutenberg_panel action to append/prepend items to the Try Gutenberg panel or to remove the panel entirely
  • @jadonn asked for additional feedback about publishing or distributing the Try Gutenberg Hosting Support Best Practices
    • The team felt the document should continue to live in its current form as a shared Google Document
  • Hosts are busy finishing up preparations for the launch of Try Gutenberg 

Feedback

Miss this week’s meeting and want to discuss the initiatives above? Spend some time in the comments and share your thoughts!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, August 8th, 2018, 1700 UTC. Hope to see you then!

Hosting Meeting Notes: July 25th, 2018

Here’s the summary of our meeting #hosting-community on Wednesday, July 25th, 2018 at 1700 UTC (Slack archive).

Attendees:
@danielbachhuber @andrewtaylor-1 @dryanpress @pdclark @dhsean @jadonn @bph @mikeschinkel @earnjam @mikeschroder

Announcements/Reminders

Gutenberg

  • @andrewtaylor-1 reported two new issues with Try Gutenberg.
    • Users are prompted to install even when they do not have file write privileges.
      • Additional checks have been added for file privileges.
    • Hosts need to be able to customize some of the text in the Try Gutenberg panel in order to direct users to resources relevant for their platforms.
      • @pento implemented an action hook hosts can use for this in response.
  • Regarding customizing the text, after some discussion, the team agreed to request the action @pento implemented be changed to a filter and to have the filter change the “Learn more about Gutenberg” link and its anchor text.
  • @mikeschroder raised a concern about WordPress.org not having the means to remotely toggle whether or not the Try Gutenberg panel is displayed.
    • Such functionality would be useful in case of significant issues that arose during the initial adoption phase.
    • @mikeschroder will follow up with Trac ticket #41316 regarding his concerns.
  • @mikeschroder asked team members to add any information they think would be helpful to the Try Gutenberg Support Best Practices Documentation.

Feedback

Miss this week’s meeting and want to discuss the initiatives above? Spend some time in the comments and share your thoughts!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, August 1st, 2018, 1700 UTC. Hope to see you then!

Hosting Meeting Notes: July 18th, 2018

Here’s the summary of our meeting #hosting-community on Wednesday, July 18th, 2018 at 1700 UTC (Slack archive).

Attendees:
@danielbachhuber @andrewtaylor-1 @rawrly @hirenpurohit @brettface  @jadonn @jessecowens @mazeheld

Announcements/Reminders

Hosting Best Practices Documentation

Gutenberg

Feedback

Miss this week’s meeting and want to discuss the initiatives above? Spend some time in the comments and share your thoughts!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, July 25th, 2018, 1700 UTC. Hope to see you then!

Hosting Meeting Notes: July 11th, 2018

Here’s the summary of our meeting #hosting-community on Wednesday, July 11th, 2018 at 1700 UTC (Slack archive).

Attendees:
@danielbachhuber @andrewtaylor-1 @antpb @rawrly @ivanatanasov @brettface @bph @jadonn @dryanpress @pandjarov @clorith 

Announcements/Reminders

  • The launch of the Try Gutenberg callout is scheduled for the release of WordPress 4.9.8
    • WordPress 4.9.8 is due for general release on July 31st

Gutenberg

Feedback

Miss this week’s meeting and want to discuss the initiatives above? Spend some time in the comments and share your thoughts!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, July 18th, 2018, 1700 UTC. Hope to see you then!

Send Your Delegates to the July 11th Hosting Community Meeting

The WordPress.org Hosting Community (#hosting-community) wants to help prepare hosting support teams for the launch of Gutenberg by producing documentation and resources hosting companies can use to prepare their support teams to best assist their users with Gutenberg before Gutenberg launches.

Anyone interested in preparing for the launch of Try Gutenberg and the launch of Gutenberg in general is welcome to attend the meeting of the Hosting Community team at Wednesday, July 11th, 2018 at 1700 UTC. This will be an opportunity for everyone to meet, establish key milestones, and figure out how to collaborate. Feel free to join #hosting-community in the WordPress.org Slack before then if you have any questions, etc.

At a high level, our goals are to help hosting support teams:

  1. Understand what Gutenberg is and how it works.
  2. Be confident in diagnosing support requests / bug reports / plugin conflicts.
  3. Know how to act on the result of their diagnosis (let it be opening a new Gutenberg issue, reporting the conflict to the plugin author, etc.).

Gutenberg is the redesigned WordPress editor launching later this year with WordPress 5.0. It marks a relatively significant change to WordPress’s editor interface, and the WordPress.org Hosting Community team wants to support a smooth transition to Gutenberg for hosting companies’ customers.

WordPress users will also soon receive an invitation in their WordPress admin dashboard to Try Gutenberg. Users who opt in to Try Gutenberg will have the Gutenberg plugin installed to their WordPress websites. We expect that WordPress users will go to their hosting providers’ support teams first for help with Gutenberg.

We are developing documentation that outlines the best practices for assisting customers with Gutenberg and where support teams can find additional help. The documentation currently lives in a shared Google Document. It contains information about Gutenberg, including:

  1. What is Gutenberg
  2. How to try Gutenberg before it launches
  3. Common support questions
  4. Common bugs
  5. How to file a bug template
  6. Suggested steps for troubleshooting Gutenberg-related issues
  7. Guidance on looking for plugin conflicts with Gutenberg

We want to work directly with hosting companies to cultivate Gutenberg Subject Matter Experts who can take the lead in coordinating with their hosting team and the WordPress.org Hosting Community team to prepare for Gutenberg. Hosting companies interested in collaborating on plans for preparing their teams for Gutenberg should send a representative to the Wednesday, July 11th, 2018 at 1700 UTC. We will discuss the launch of Try Gutenberg and Gutenberg in more detail at that meeting.

We aim to partner with hosting companies to capture user feedback about Gutenberg in order to help drive improvements in Gutenberg. Hosting companies are well-positioned to best assists WordPress users with the move to Gutenberg and to communicate to the Gutenberg team the problems their users are experiencing with Gutenberg. Hosting support teams can contribute to Gutenberg directly through submitting bug reports and providing feedback to the Gutenberg team and the Hosting Community team on how Gutenberg can be made better for WordPress users.

We look forward to seeing you on July 11th!

Help with the Gutenberg Migration Guide at Contributor Day

Looking for something to do at Contributor Day? We could use your help!

The Gutenberg Migration Guide is a crowdsourcing project to document WordPress Classic Editor customization points and their Gutenberg equivalents (if such exist). media_buttons is the quintessential example; whereas you might’ve used this action previously in the Classic Editor to register a button, it no longer exists in Gutenberg and the block inserter is its direct equivalent.

We want the migration guide to be as comprehensive as it can be. This is defined as:

  1. Identifying as many integration points as we can find. For instance, there are already 14 actions / filters listed. Some are commonly used, while others are not. As long as we have a good example for how the integration point is used, it makes sense to include in the guide.
  2. Whenever possible, documenting how feature parity can be achieved with Gutenberg. Some integration points do already have Gutenberg equivalents. Others don’t yet, and that’s alright.

You can help make the migration guide more comprehensive. If you don’t have any examples of your own to include, here are a couple of places you can start looking:

Everyone can contribute to the migration guide, regardless of skill set. All you need to do is open a new GitHub issue and report the incompatibility you’ve found. Screenshots and GIFs are tremendously helpful. If you know the underlying problem, then please include that too. If all you know is that a given plugin’s feature doesn’t work in Gutenberg, no worries; simply open an issue and we can help track down the cause. Identifying examples of breakage are what we need help with most.

Feel free to join #hosting-community in the WordPress.org Slack if you have any questions, etc. Thanks for your help!

Hosting Meeting Notes: May 16th, 2018

Here’s the summary of our meeting #hosting-community on Wednesday, May 16th, 2018 at 1700 UTC (Slack archive).

Attendees:
@mikeschroder @antpb @brettface @jadonn @josh2k5 @pdclark

Announcements/Reminders

  • WordPress 4.9.6 Release Candidate 2 is out
    • WordPress 4.9.6 is scheduled for release Thursday, May 17th, 2018.
  • The next Hosting Documentation Collaboration day is scheduled for Friday, May 18th, 2018 at 1700 UTC.
    • Interested in helping out? Stop by the #hosting-community Slack channel for more information.

Gutenberg

Hosting Best Practices Documentation

Feedback

Miss this week’s meeting and want to discuss the initiatives above? Spend some time in the comments and share your thoughts!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, May 23rd, 2018, 1700 UTC. Hope to see you then!

Hosting Meeting Notes: May 9nd, 2018

Here’s the summary of our meeting #hosting-community on Wednesday, May 9nd, 2018 at 1700 UTC (Slack archive).

Attendees:
@mikeschroder @andrewtaylor-1 @jadonn @dhsean @pdclark @danielbachhuber

Hosting Best Practices Documentation

Gutenberg

Feedback

Miss this week’s meeting and want to discuss the initiatives above? Spend some time in the comments and share your thoughts!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, May 16th, 2018, 1700 UTC. Hope to see you then!