Hosting Meeting Notes: February 6, 2019

Here’s the summary of our meeting in #hosting-community on Wednesday, February 6, 2019 at 1800 UTC (Slack archive).

Attendees: @jadonn @j-falk @brechtryckaert @fahimmurshed @brettface @dyrer @jnashhawkins @rong @aaroncampbell @francina @pandjarov @mikeschroder

Video-based Meeting

The first video meeting happened, and 8 people attended! @brettface posted the notes here.

He requested folks ping him if they’d like anything added to the agenda for next time.

Core PHP team assistance

It was brought up in the last core chat that the core PHP team could use some help, and because the work they are doing is very connected to hosting, it’d be great if we could help out.

We briefly discussed this, and pointed to the tickets where help is needed. The Core PHP team meets weekly, with the next meeting on Monday, January 18, 2019 at 1600 UTC.

Feedback

@chanthaboune followed up on her “Our Strengths and Challenges” post. Check it out, and please leave feedback with any thoughts or recommendations.

Miss this week’s meeting and want to know more about anything above? Spend some time in the comments and share your thoughts! OR….Come join us!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, February 13, 2019 at 1800 UTC. Hope to see you then!

+make.wordpress.org/updates

#hosting-community

Hosting Video Meeting Notes: February 5, 2019

Here’s the summary of our #hosting-community video meeting on Tuesday, February 5, 2019 at 2100 UTC.

Attendees: @brettface @mikeschroder @j-falk @maginn @desrosj @t-rave @aaroncampbell @kamala

Inaugural Meeting

This was the first video meeting of the Hosting team! The plan is to do these video meetings for a few weeks and consider whether or not to make them a regular, ongoing addition to the Slack meetings.

Introductions

Brett Dunst- At DreamHost. Marketing background, these days Communications

Mike Schroder – at GoDaddy!  Working on core.

Johan Falk – Sweden, at Seravo Managed WP host.

Patrick Maginn – Manager of Customer Support at (mt) Media Temple (a GoDaddy Company).  Sells a version of Managed WP from GoDaddy. Been there just over 5 years after a while at DreamHost.

Jonathan – Core contributor, started last year at BlueHost.  Spends most time contributing to core.

T-Rave – Flywheel!  Employee 5 – now they’re at 200(!) team lead on the hosting operations team.  Mostly does devops stuff.

Aaron Campbell – GoDaddy two years!  Been around WP much longer than hosting.  Focused on WP core contributions and security.

Amy – Amy at DreamHost!  Just checking things out!

Purpose of Video Chats

We’re here to augment Slack meetings, not replace.

Some people prefer the real-time video approach.

Transcripts/recordings/logs whatever – they’re important!

Zoom provides auto transcription – could be used in the future!  Wahooo!

Video Logistics Concerns

We’ll likely need a new platform.  Thank you @francina/Francesca for facilitating this first one.

Aaron has a zoom account we can use!

Dates/Times- we can move earlier!  Nobody’s joining this one because it’s later in the day than the Slack meetings.  Europe will be happy!

WordCamp Host Representation

From WordCamp US Hosting team meeting notes-

“WordCamps tend to be lacking in educating end users about what to expect from a WordPress hosting provider in terms of support levels, etc.

One option might be for hosts to commit to pitching more talks to WordCamps that explain what hosting is (and isn’t), and how they can get the most out of their hosting experience.”

WordCamp US Hosting team Contributor Day notes

Service differentiation is a competitive edge!

Not all hosts offer the same level of support.

Would have to clear it with people

Some marketing work may have been done around basic training

Flywheel’s approach – receive incoming tickets, then educate within the ticket w/a personal touch, rather than saying “This isn’t supported, yo”

Messaging about “This is what you can expect from a managed host vs an unmanaged host” is helpful

MediaTemple’s approach is to provide enough info up-front before users ever have to reach out to a support person.  They’ve got a tech writer that is responsible for building docs to help with that.

Flywheel is also working on efforts to help with ticket deflection – send people to forums, devs, etc before they hit chat.

Feedback

Miss this week’s meeting and want to know more about anything above? Want to add an agenda item to the next meeting? Spend some time in the comments and share your thoughts! OR….Come join us!

Next Meeting

The next meeting will be on Zoom on Tuesday, February 12th, 2019 at 1800 UTC. You can catch the link once it’s shared in #hosting-community a bit closer to the meeting time, or DM @aaroncampbell for the direct link in the meantime.

X-post: Strengths and Challenges: Follow Up

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Hosting Meeting Notes: January 30, 2019

Here’s the summary of our meeting in #hosting-community on Wednesday, January 30, 2019 at 1800 UTC (Slack archive).

Attendees: @jadonn @brechtryckaert @fahimmurshed @j-falk @dws122 @brettface @miker @aaroncampbell @mikeschroder @joostdevalk @javiercasares

Video-based Meeting

The first video meeting is scheduled for February 5th, 2019 at 21:00 UTC.

@brettface is organizing this and @francina later posted this Zoom link for the meeting.

Meeting Introduction

@jadonn posted the formal proposal for the introduction text. Presuming no open conversation threads by then, this will go into affect next meeting.

End-to-End (E2E) Testing

Last week, @j-falk raised the question if there was any interest in the group to work on porting the Gutenberg End-to-End testing to the hosting distributed tests.

@gziolo reached out in Slack and provided some background.

@mikeschroder has been working with @aaroncampbell on getting GoDaddy set up with the current tests, but when that’s done, it’ll provide a good starting point for experimenting with the E2E ones.

PHP WSOD Revert

We talked about the decision to revert the White Screen of Death protection from WordPress 5.1, and that the PHP widget/warnings were still planned to ship. @mikeschroder expressed that he’d prefer WSOD protection go in before the requirements in WordPress for PHP change, and brought it up for discussion in the core dev chat.

There were two hosting related tickets that were created after previous chats, one to add the ability to show the PHP upgrade notice for higher versions of PHP than recommended and another to provide a way for hosts to directly link users to upgrade PHP. The prior has been assigned to the 5.1.1 milestone, while the latter hasn’t been milestoned yet. @mikeschroder mentioned he was working on a patch for #46065, but feel free to help out on either if you’re interested in the features!

Feedback

Miss this week’s meeting and want to know more about anything above? Spend some time in the comments and share your thoughts! OR….Come join us!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, February 6th, 2019 at 1800 UTC. Hope to see you then!

+make.wordpress.org/updates

#hosting-community

Proposal For New Introduction To Hosting Community Team Meetings

The #hosting-community team will soon start regular Slack-based meetings with an introduction stating the team’s overall purpose. The aim is to inform new meeting attendees of what the team is about, who the team’s participants are, state what to expect during the meeting, and to specifically welcome new team members.

The team had consensus in Slack on the following introduction statement:

If you’re new here, welcome! Feel free to introduce yourself if you like!

This is the weekly meeting for the Hosting community team, and we work together to help make user experience with WordPress better at hosts. Many folks on the team are from hosts, but there are also some learning to host WordPress themselves, or that work in the community with hosts, like plugin and theme authors, or folks that work in support.

This meeting is usually used to connect about WordPress happenings throughout the week connected with hosting and to catch up on the status of the team’s ongoing projects. Usually we’ll step through a few scheduled items, then open up the floor at the end for any additional topics to be discussed. Notes are taken during the chat for posting on [https://make.wordpress.org/hosting/].

The #hosting-community team would like to welcome anyone with feedback about this introduction or having an introduction to post a comment on this blog post. If there are no further changes or adjustments to be made at this time, the #hosting-community team will adopt the introduction statement. The introduction can be changed in the future, but it will be adopted by the next team Slack meeting in #hosting-community on Wednesday, February 6th, 2019 at 1800 UTC. Hope to see you then!

Finally, thank you @mikeschroder for writing the introduction statement above and @francina for suggesting the team develops an introduction statement!

Hosting Meeting Notes: January 23, 2019

Here’s the summary of our meeting in #hosting-community on Wednesday, January 23, 2019 at 1800 UTC (Slack archive).

Attendees: @jadonn @brechtryckaert @j-falk @mikeschroder @abdullahramzan @brettface @dhsean @francina @joostdevalk @dyrer @gziolo @dws122

Meeting Introduction

The proposal was made to open each hosting-community meeting with an introductory text. @mikeschroder has written following text as a proposal:

If you’re new here, welcome! Feel free to introduce yourself if you like!
This is the weekly meeting for the Hosting community team, and we work together to help make user experience with WordPress better at hosts. Many folks on the team are from hosts, but there are also some learning to host WordPress themselves, or that work in the community with hosts, like plugin and theme authors, or folks that work in support.
This meeting is usually used to connect about WordPress happenings throughout the week connected with hosting and to catch up on the status of the team’s ongoing projects. Usually we’ll step through a few scheduled items, then open up the floor at the end for any additional topics to be discussed. Notes are taken during the chat for posting on [https://make.wordpress.org/hosting/].

While the consensus of the meeting attendees deemed the text good as-is, @jadonn indicated that other submissions are welcomed. He will create a blog post on the intro-text and make a final call for feedback, before this text will be taken into use.

Quick Bug Report

@jadonn brought following bug to the attention, which impacts hosts using cPanel and could prevent plugin updates due to broken symlinks: https://core.trac.wordpress.org/ticket/46040

End-To-End (E2E) Testing

@j-falk raised the question if there was any interest in the group to work on this together, possibly providing a benefit for both hosts and site owners.
@mikeschroder and @j-falk both indicated to be able to invest time into E2E testing. @j-falk will take this up with @gziolo from the core-editor channel.

Video-based Meeting

@brettface proposed February 5th, 21:00 UTC as the date and time for the first video meeting using Zoom. @francina will help provide the platform. The link will be shared as we approach that date.

Showcase Redesign

@Joostdevalk asked for feedback on https://make.wordpress.org/marketing/2019/01/23/showcase-redesign/, since the marketing team plans on highlighting agencies and hosts more. @dws122 raised the question what criteria the showcase entries are selected on. @j-falk inquired about the review process and @javiercasares proposed reviewing these entries at contributor days. @joostdevalk also indicated to be considering internationalization. He will also today’s feedback into account and requests to leave further thoughts at the post.

Our Strenghts and Challenges

@jadonn requests to provide feedback on the post https://make.wordpress.org/updates/2019/01/21/our-strengths-and-challenges/ by @chanthaboune.

Feedback

Miss this week’s meeting and want to know more about anything above? Spend some time in the comments and share your thoughts! OR….Come join us!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, January 30th, 2019 at 1800 UTC. Hope to see you then!

+make.wordpress.org/updates

#hosting-community

Video Chats and Herding Cats

Hi!

One idea to come out of last month’s WordCamp US was the understanding that the Hosting group could be so much more active, if only we could boost our participation numbers.

The Hosting group is full of smart, well-connected people that either work at web hosts, or work closely with them in various capacities. And, despite nearly 600 members in the #hosting-community Slack channel, check-ins at our weekly meetings (Wednesdays at 1800 UTC) rarely top more than a half dozen active participants.

WordCamp Energy!

As anyone who has attended a WordCamp can tell you, the value of face-to-face interactions is immeasurable. Many people will become much more engaged in a topic when discussing it in real-time, in the real world. Of course, the reverse is true as well – many people feel more comfortable communicating online. That’s fine, too!

One of the things the Hosting group discussed at WordCamp US’ Contributor Day was a desire to capture that high enthusiasm level that exists at WordCamp events and…bottle it! We wanted to bring it online in a way that Slack, for whatever reason, isn’t always able to fully replicate.

What’s next?

The idea we came up with wasn’t particularly revolutionary: video chats.

We would like to experiment with augmenting our regular, standing Slack meetings with group video chats. Our Slack meetings will never go away. Our video chats might. 🙂 This is really just a test to see if we can boost engagement among our group members.

The goal is purely to give this group another outlet for communication in a method that may be more comfortable for some participants to engage in, at a time that’s a bit separated from the Slack meetings.

We’re still working out the technical aspects of it all, but either recordings, transcripts, or meeting notes would be made available shortly after the video meetings. @francina has kindly offered up the use of a Zoom account for us to use while we give this a shot.

Let’s Do It!

I’d like to propose a meeting time of 2100 UTC on Tuesdays with our first trial call on February 5, 2019 2100 UTC.

We will share links to the meeting in #hosting-community as we get closer to the date.

With all that said, we’d really love to see you there! This could be great! Or super lame! I guess we’ll find out!

X-post: Our Strengths and Challenges

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Hosting Meeting Notes: January 16, 2019

Here’s a summary of the meeting in #hosting-community on Wednesday, January 16, 2019 at 1800 UTC (Slack archive).

Attendees: @rawrly @desrosj @brettface @JavierCasares @j-falk @ronc9 @designsimply @aaroncampbell @francina @mikeschroder @brechtryckaert @andrewtaylor-1 @clorith

Communication and Decision-making Processes

We discussed @francina‘s post with proposals on team communication and decision-making. Listed here are the parts that were discussed during the meeting.

Adding a standard introduction to the group and the purpose of meeting at the beginning of each chat

There was positive feedback for this idea, so @mikeschroder will work on an introduction to the group — if you have any recommendations for this, please comment on this post, as help is appreciated.

Giving video chats a try

Last week, it was decided to go ahead and give regular video chats a try. This will be in addition, and not as a replacement, to the group’s regular text chats.

@brettface is going to give facilitating these a go, and said that he’d have a post on this blog with information about the video chats before next week.

@francina mentioned that as long as the timing doesn’t conflict with the community team’s deputy meetings, we can share that Zoom account.

Posting or cross-posting notes to updates P2

@mikeschroder noted that he has gone ahead and started crossposting them.

Should we make all team decisions here in the P2?

Folks in the chat were mixed on whether it was a good idea to move all team decisions to this P2. In general folks seemed to prefer moving some larger decisions here, while still making smaller decisions in Slack, or having discussions on the P2 to allow for wider input, then finalizing those decisions in Slack.

@mikeschroder noted that this would require more posts, and help was requested both for reviewing and writing if anyone was interested. @brechtryckaert and @j-falk offered to help out, and have been added to the P2 (Thank you!).

IIS Gutenberg Uploads Bug

There’s a bug that is affecting uploads in Gutenberg on IIS, causing them to error. If you are running into problems with this, or are interested in helping out with a fix, please comment or add a PR on this Gutenberg issue.

Open Floor

WordPress version in database?

@aaroncampbell asked the group if it’d be helpful to have the WordPress version in the database for querying/finding WordPress versions without having to read the filesystem. Most folks in the room noted that they’d been using WP-CLI for these purposes. If you’d find this useful, please comment on this post! If there are a few hosts it would help, a ticket can be opened.

Hosting plans for PHP widget/notice

@j-falk asked the group how they’d planned to approach customization of the PHP update notification widget that is coming in WordPress 5.1.

He noted that there’s an environment variable for changing the link for hosting information, but is interested in notifying users based on higher versions of PHP to get them upgraded earlier.

@mikeschroder said he’d had similar feedback and posted it as a comment on that P2 along with some additional notes. @flixos90 followed up with a reply to these concerns and ideas, inviting everyone in the room to the PHP group’s next meeting on January 21, 2019 at 1600 UTC.

Misc

@JavierCasares is looking for feedback on a wp-config.php generator he made.

Feedback

As noted above, @brechtryckaert and @j-falk are the newest folks helping out with this P2. If you’ve been attending meetings for a little while and are interested in helping review or write posts, please DM @mike or @jadonn on Slack.

Miss this meeting and interested in connecting on what was discussed? Let’s chat! Please leave a note here in the comments or in Slack!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, January 23, 2018, 1800 UTC. Hope to see you then!

+make.wordpress.org/updates

#hosting-community

Hosting Meeting Notes: January 9, 2019

Here’s a summary of the meeting in #hosting-community on Wednesday, January 9, 2019 at 1800 UTC (Slack archive).

Attendees: @jadonn @fahimmurshed @brettface @miker @dhsean @t-rave @JavierCasares @j-falk @magwp @francina @aaroncampbell @brechtryckaert @dws122 @desrosj @mikeschroder

As mentioned in the chat, WordPress 5.0.3 has been released! Please feel free to comment here or reach out with feedback in #hosting-community if you run into any issues.

5.0 Followup

Following @clorith‘s request last week, feedback was requested about how hosts that had delayed updates until the new year have been finding the 5.0 upgrades in the new year.

One unmanaged host mentioned that users have been reporting a significant amount of breaking sites, so they’ve been recommending upgrades, but with the Classic Editor plugin installed until everything has been updated for 5.0 compatibility on a site. They mentioned they were willing to watch out for trends on plugins and themes that cause breakages, and that it seems to usually be ones not found in the repo.

Marketing Team Howdy

@miker from the Marketing team dropped by to connect with the team. He offered help from the Marketing team, and mentioned that he plans to attend regularly to help with cross-team communication. Thanks, and welcome!

Communication and Decision-making Processes

We briefly discussed @francina‘s post with proposals on team communication and decision-making.

@brettface offered to facilitate giving video chats a try, pending technical assistance by someone who has access to whatever platform the team will be using. @mikeschroder offered to assist there as needed, and mentioned that @aaroncampbell also offered to do so in a past meeting. @francina is checking to see if there’s a Community team Zoom account that’d be appropriate for the hosting team to use as well.

@brettface will be drafting up a post for this blog with next steps.

Feedback

Please leave feedback on @francina‘s post with proposals on team communication and decision-making.

Other things you’d like to connect on? Please leave a note here in the comments or in Slack!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, January 23, 2018, 1800 UTC. Hope to see you then!

+make.wordpress.org/updates