Meeting Time Poll

Hey everyone!

I’m back from being away for a move, and have created this poll to see when folks are available for weekly meetings.

Whether you’ve been attending meetings for a while, or are interested in attending but haven’t been able to attend in the past, please note your availability.

As a group, we’ve been considering whether more than one meeting might be helpful to cover more of the globe, and this will help us decide that too.

Please fill out the poll here.

I’ll leave it open for a week, then we’ll talk about the results and decide on meeting time(s). Please let me know if you have any troubles with it, and look forward to seeing you there. Thanks so much!

Hosting Meeting Notes: March 6, 2019

Here’s the summary of our meeting in #hosting-community on Wednesday, March 6, 2019 at 1800 UTC (Slack archive).

Attendees: @brechtryckaert @kamala

Meeting postponed

Due to the low turnout this meeting is postponed until next week.

Feedback

Miss this week’s meeting and want to know more about anything above? Spend some time in the comments and share your thoughts! OR….Come join us!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, March 13th, 2019 at 1800 UTC. Hope to see you then!

+make.wordpress.org/updates

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X-post: Strengths and Challenges: Organization

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Hosting Meeting Notes: February 27, 2019

Here’s the summary of our meeting in #hosting-community on Wednesday, March 6, 2019 at 1800 UTC (Slack archive).

Attendees: @jadonn @brechtryckaert @abdullahramzan @fahimmurshed @earnjam @mazeheld @brettface @andrewtaylor-1 @joostdevalk

Collaboration Proposal

@brechtryckaert proposed to look into a collaboration with the marketing team on the “recommended hosting companies”-list (https://wordpress.org/hosting/), since several hosting companies active in this group would be eager to get vetted for this list. @jadonn also indicated that the marketing team also would love to get showcase proposals. @brechtryckaert will reach out to @joostdevalk to see how a collaboration can be initiated and will provide an update at the next meeting. He also asks if anyone is interested in helping out.

End-To-End (E2E) Testing

@jadonn inquired with @earnjam if there are any updates on this initiative.
@earnjam reports that both him and @mikeschroder have gotten access to the repository to work on it.

@earnjam also ask for even more hosting companies to join in on this effort. Here is the page he is referring to: https://make.wordpress.org/hosting/test-results/

Feedback

Miss this week’s meeting and want to know more about anything above? Spend some time in the comments and share your thoughts! OR….Come join us!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, March 13th, 2019 at 1800 UTC. Hope to see you then!

+make.wordpress.org/updates

#hosting-community

Hosting Meeting Notes: February 20, 2019

Here’s the summary of our meeting in #hosting-community on Wednesday, March 6, 2019 at 1800 UTC (Slack archive).

Attendees: @mikeschroder @mazeheld @brechtryckaert @rawrly @fahimmurshed @Mile @Ugyen @earnjam

Housekeeping

@mikeschroder reminds us that @jadonn and @brechtryckaert will be helping out with the meetings during his move. He also indicates that extra people to help out with the meeting notes are welcome.

Testing Results

@earnjam reports he has opened several issues on the PHP Unit Test Runner repository as well as on a PR.

@mikeschroder also reminds us about the porting initiative for these E2E-tests:
If you work at a host and aren’t already aware, this team has a tool that allows hosts to set up PHPUnit tests to get run against their environment, so that it’s clear when either WordPress trunk has broken some things at hosts, or hosting environments aren’t compatible with trunk: https://make.wordpress.org/hosting/test-results/

@mikeschroder also pinged @danielbachhuber to facilitate @earnjam‘s contributions to the project.

WordPress 5.1 RC2

@mikeschroder reminds us that WordPress 5.1 RC2 (https://wordpress.org/news/2019/02/wordpress-5-1-rc2/) was released yesterday. @mazeheld reports that he’s seen some issues regarding double installs of the Hello Dolly plugin. This issue occurs in the following situation:

  1. Get a clean install of WP 4.8
  2. Skipped all minor updates and updated through to 5.0
  3. Then “hello dolly” displayed twice, and got a fatal error

@earnjam suspects that the extra Hello Dolly was installed via the plugin repository, since the paths in the resulting fatal error differ. @mikeschroder asked @Maze Held to create a ticket for this issue, to make sure it’s tracked.

Feedback

Miss this week’s meeting and want to know more about anything above? Spend some time in the comments and share your thoughts! OR….Come join us!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, March 13th, 2019 at 1800 UTC. Hope to see you then!

+make.wordpress.org/updates

#hosting-community

Hosting Meeting Notes: February 13, 2019

Here’s the summary of our meeting in #hosting-community on Wednesday, March 6, 2019 at 1800 UTC (Slack archive).

Attendees: @mikeschroder @Fahim Murshed @aaroncampbell @Ugyen @brettface @brechtryckaert @kenshino @earnjam @Andrew Jones @RonG

Personal Announcement

@mikeschroder indicated that he’s moving to Japan, so he’ll be unavailable from now until the week of the 18th of March, when he’ll be fully available again. @brechtryckaert offered to help out during @mikeschroder‘s absence. @mikeschroder also indicated that @jadonn might also be able to do part of the work and suggested connecting in the following days to work out a plan.

@mikeschroder also indicates that this will impact his hours of availability. The current chat would be at 3 am local time for him. While he’s able to shift it for an hour or two, he’s interested to hear our input on the possibility of a second meeting in Slack, focussed on the APAC or APAC/EU regions. @mikeschroder also indicated willingness to lead that meeting. @aaroncampbell suggests starting a Doodle for this.

End-To-End (E2E) Testing

@mikeschroder reports he has just about got GoDaddy’s setup with the current tests running well, and it’s brought up good bugs/enhancements for the test runner. @earnjam indicated Bluehost has been set up since yesterday. @Andrew Jones indicated A2 Hosting should have this up by early next week.

@mikeschroder also reminds us about the porting initiative for these E2E-tests:
If you work at a host and aren’t already aware, this team has a tool that allows hosts to set up PHPUnit tests to get run against their environment, so that it’s clear when either WordPress trunk has broken some things at hosts, or hosting environments aren’t compatible with trunk: https://make.wordpress.org/hosting/test-results/

WordPress 5.1

@mikeschroder reminds us about WordPress 5.1 which is nearing release. This version adds a notice to the dashboard indicating that they are running and outdated PHP version if this version is < 5.6. He requests us to help test the release candidate.

Feedback

Miss this week’s meeting and want to know more about anything above? Spend some time in the comments and share your thoughts! OR….Come join us!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, March 13th, 2019 at 1800 UTC. Hope to see you then!

+make.wordpress.org/updates

#hosting-community

X-post: 5.0 Release Retrospective Kickoff

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Hosting Meeting Notes: February 6, 2019

Here’s the summary of our meeting in #hosting-community on Wednesday, February 6, 2019 at 1800 UTC (Slack archive).

Attendees: @jadonn @j-falk @brechtryckaert @fahimmurshed @brettface @dyrer @jnashhawkins @rong @aaroncampbell @francina @pandjarov @mikeschroder

Video-based Meeting

The first video meeting happened, and 8 people attended! @brettface posted the notes here.

He requested folks ping him if they’d like anything added to the agenda for next time.

Core PHP team assistance

It was brought up in the last core chat that the core PHP team could use some help, and because the work they are doing is very connected to hosting, it’d be great if we could help out.

We briefly discussed this, and pointed to the tickets where help is needed. The Core PHP team meets weekly, with the next meeting on Monday, January 18, 2019 at 1600 UTC.

Feedback

@chanthaboune followed up on her “Our Strengths and Challenges” post. Check it out, and please leave feedback with any thoughts or recommendations.

Miss this week’s meeting and want to know more about anything above? Spend some time in the comments and share your thoughts! OR….Come join us!

Next Meeting

The next meeting will be in #hosting-community on Wednesday, February 13, 2019 at 1800 UTC. Hope to see you then!

+make.wordpress.org/updates

#hosting-community

Hosting Video Meeting Notes: February 5, 2019

Here’s the summary of our #hosting-community video meeting on Tuesday, February 5, 2019 at 2100 UTC.

Attendees: @brettface @mikeschroder @j-falk @maginn @desrosj @t-rave @aaroncampbell @kamala

Inaugural Meeting

This was the first video meeting of the Hosting team! The plan is to do these video meetings for a few weeks and consider whether or not to make them a regular, ongoing addition to the Slack meetings.

Introductions

Brett Dunst- At DreamHost. Marketing background, these days Communications

Mike Schroder – at GoDaddy!  Working on core.

Johan Falk – Sweden, at Seravo Managed WP host.

Patrick Maginn – Manager of Customer Support at (mt) Media Temple (a GoDaddy Company).  Sells a version of Managed WP from GoDaddy. Been there just over 5 years after a while at DreamHost.

Jonathan – Core contributor, started last year at BlueHost.  Spends most time contributing to core.

T-Rave – Flywheel!  Employee 5 – now they’re at 200(!) team lead on the hosting operations team.  Mostly does devops stuff.

Aaron Campbell – GoDaddy two years!  Been around WP much longer than hosting.  Focused on WP core contributions and security.

Amy – Amy at DreamHost!  Just checking things out!

Purpose of Video Chats

We’re here to augment Slack meetings, not replace.

Some people prefer the real-time video approach.

Transcripts/recordings/logs whatever – they’re important!

Zoom provides auto transcription – could be used in the future!  Wahooo!

Video Logistics Concerns

We’ll likely need a new platform.  Thank you @francina/Francesca for facilitating this first one.

Aaron has a zoom account we can use!

Dates/Times- we can move earlier!  Nobody’s joining this one because it’s later in the day than the Slack meetings.  Europe will be happy!

WordCamp Host Representation

From WordCamp US Hosting team meeting notes-

“WordCamps tend to be lacking in educating end users about what to expect from a WordPress hosting provider in terms of support levels, etc.

One option might be for hosts to commit to pitching more talks to WordCamps that explain what hosting is (and isn’t), and how they can get the most out of their hosting experience.”

WordCamp US Hosting team Contributor Day notes

Service differentiation is a competitive edge!

Not all hosts offer the same level of support.

Would have to clear it with people

Some marketing work may have been done around basic training

Flywheel’s approach – receive incoming tickets, then educate within the ticket w/a personal touch, rather than saying “This isn’t supported, yo”

Messaging about “This is what you can expect from a managed host vs an unmanaged host” is helpful

MediaTemple’s approach is to provide enough info up-front before users ever have to reach out to a support person.  They’ve got a tech writer that is responsible for building docs to help with that.

Flywheel is also working on efforts to help with ticket deflection – send people to forums, devs, etc before they hit chat.

Feedback

Miss this week’s meeting and want to know more about anything above? Want to add an agenda item to the next meeting? Spend some time in the comments and share your thoughts! OR….Come join us!

Next Meeting

The next meeting will be on Zoom on Tuesday, February 12th, 2019 at 1800 UTC. You can catch the link once it’s shared in #hosting-community a bit closer to the meeting time, or DM @aaroncampbell for the direct link in the meantime.

X-post: Strengths and Challenges: Follow Up

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