Summary for April 27th Support Meeting

The weekly support meeting was held on Thursday, April 27th, 2023, 17:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform The WordPress community has its own Slack Channel at Read the transcript at your own pace (a Slack account is required)

Community headlines and updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Facilitating for sponsored volunteers

This weeks chat was primarily focused towards how the team can facilitate for sponsored volunteers, with the expectations this provides both from a team perspective, but also from the sponsoring side.

There’s definitely a place here for a followup post dedicated to gathering input from folks asynchronously, that were unable to attend the weekly meeting, and we will do just that. That gives time to also prepare suggestions for on-boarding and off-boarding routines, and document these.

Having a known schedule for volunteers would help with repeated tasks performed throughout the day on the international forums. It would also help leverage moderation on rosetta forums that may otherwise not have the same level of active volunteers already.

Another important element to keep in mind that we need to ensure that those who are sponsored have the access needed to carry out the tasks that are expected of them.

Some other elements that were brought up (and will be more thoroughly covered in the followup post) were the forum-password-resets email inbox, which is used to help users who are unable to reset their passwords, but is also where banned users are asked to reach out. This is an area where de-escalation experience is worth a lot, and the added benefit of support network sponsored volunteers often have that an individual might not have, would play in.

We recommend reading the discussion in its entirety during the meeting for those who wish to get a full picture of the current suggestions, as a prelude to the dedicated discussion on the topic.

Leonard Cohen – Hallelujah (Live at Glastonbury)