Summary for April 20th Support Meeting

Community headlines and updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

Private Forum Moderators Channel

Support moderators have been given a new channel for private discussions. These are for topics that should not be discussed in public for various reasons, such as privacy concerns for users involved, or just to ensure that the team provides a unified response to an ongoing highly opinionated discussion.

The team is slowly rolling this out to include our volunteers on rosetta forums as well, and hope to start sending out invited in the next 1-2 weeks, reaching out first to only invite those who have an interest in it.

Request for input: Support Status

Data and statistics can help guide a lot of decisions, and also give insights into how things are going as a whole.

There is a call for input on what kind of information people would find interesting at https://make.wordpress.org/support/2023/04/request-for-input-support-stats/

When collecting information though, it is important to see it as a whole, and as chance would have it, a great article was shared at https://www.commsor.com/post/how-to-be-a-good-community-data-analyst about this on the same day as our meeting, giving some good thoughts and insights into just that.

---

#weekly-chat