Support Team Meeting Updates for June 21st

General announcements

Our international support admins (not moderators) are now able to move topics between plugin/theme support forums. This does not mean we can (or should) move reviews though, and is limited to administrators as we do not see it as a frequent need.

If you’ve ever had that feeling of wanting to lead a WordPress release, now might be the time! The core team is looking for volunteers who are interested in helping lead upcoming minor releases, so please join the #core channel if this sounds interesting. You may also reach out to @jeffpaul in a direct message if you aren’t certain and wish to start the process privately.

WordPress 4.9.6

No new issues to report this week either.

To reduce the summary noise, moving forward we’ll only cover the latest WordPress version if there are new issues to report, or if there’s no issues but it’s a short time after a new release of WordPress.

Checking in with international liaisons

We had members from the SwedishRussianItalianHindiGreekBrazilianPakistani and German communities during this weeks meeting, a fantastic presence! Things seem to be going well, and hopefully we’re reaching more support related volunteers as time goes on.

Open floor

HelpHub migrations are going well, the underlying code has been merged, and the content it self is scheduled to be migrated in some time this week. Once this is done relevant Codex articles will be redirected, and we will make an announcement about its availability.

Once HelpHub lands, we’ll provide handbook articles its use, and how rosetta sites can take advantage of it as well.

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Support Team Meeting Updates for June 14th

Slightly delayed due to WCEU travels, but here we go!

 

General announcements

There’s a call for release leads in WordPress Core, if you’ve ever been interested in helping lead a minor release (for example the upcoming 4.9.7), please join the core weekly chat in #core.

WordPress 4.9.6 Status

There’s no new whoopsies discovered in 4.9.6 that warrant immediate attention, or isn’t already being tracked on trac!

Checking in with international liaisons

Representatives from the GermanRussianSpanishBrazilianItalian and Swedishcommunities helped keep us up to date on their own locales this week, even from WordCamp Europe!

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Support Team Meeting Updates for June 7th

General announcements

The Health Check plugin (the tool used for providing support, both by our volunteers but also by theme and plugin authors) is preparing to release version 1.1.0, and as such the files are ready to be translated. If you are a polyglot we welcome you to help out with translations!

WordPress 4.9.6

No new issues, that aren’t already known in some way, have been noticed.

We also see that with the exception of confusion about the comment checkbox not always being present, users aren’t having many issues with the new privacy tools.

Checking in with international liaisons

The Italian, Serbian, Swedish, Brazilian, RussianGerman and Spanish representatives let us know that things are looking good in the wider world!

Open floor

The next batch of volunteer badges will be assigned when the ones responsible for it return from their break, until then just make sure to keep the volunteer spreadsheet up to date. (Are you an international representative and don’t know about it, please send a Direct Message to @clorith and he will get you sorted).

Image embeds are still only restricted to embeds from the CloudUp service, we will likely re-introduce support for imgur at some point as well.

 

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Support Team Meeting Updates for May 31st

WordPress 4.9.6

No unexpected issues with the new release, that aren’t already tracked, have been noticed in our regular places this week.

 

Checking in with international liaisons

We had people joining us from the Pakistani, Serbian, Russian, Brazilian, Italian, Swedish communities during this weeks gathering.

 

On topics of GDPR

As always, we can’t give legal advise but we do see users be confused, especially when it comes to externally loaded assets (such as Google Fonts for example).

As WordPress core doesn’t use a CDN for regular assets, we can inform users of this. We do use it for one case though, emoji, and we can inform them of this exception and that there are plugins available to disable this behavior if they so desire.

Our general stance on GDPR topics is still to not offer any official advise on what users need to be compliant, because our volunteers shouldn’t be held accountable for anything that may relate to legal matters. The general information topic that was posted last week covers this and can be a good asset also for rosetta sites (or for translating if they so desire).

 

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Support Team Meeting Updates for May 24th

General announcements

Auto-updates for WordPress 4.9.6 were enabled last night, and should be flowing out steadily at this time.

WordPress 4.9.6

Besides the usual need to clear caches after an update (especially one that includes editor updates).

We can note that there is a known regression in TinyMCE which may cause a handful of plugins to break when viewing the editor. The core team is already aware of this and are working on sorting that.

 

The GDPR approaches

Shelters are stocked for a weekend of fun! With the forums seeing around ~10k GDPR related topics and posts on the forums, we’re expecting more once the regulations kick in on the 25th. To address this, and the constant topics on plugin pages asking if they’re compliant or not, we’ve created a sticky post that will show up on the support forums, to hopefully help users find out where to go to get the right answers to their questions, and most specifically: Not to seek legal advise on the forums.

 

Checking in with international liaisons

The Swedish, Russian, Greek, Serbian and German community representatives dropped by this week to join the discussions.

 

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Support Team Meeting Updates for May 17th

Items covered at today’s Support Team Meeting:

  • Announcements
  • WordPress 4.9.6
  • Privacy related topics
  • Checkin with International Support Liaisons
  • Non-Support Topics

Read the Make/Support blog post for more details.

#support

Support Team Meeting Summary – May 10th

General annoucnements

A continued call for input on potential questions or concerns users may have, or currently have, with Gutenberg. If you see something, say something, by helping us fill out the public Google Docs document.

 

WordPress 4.9.6

Due to the slightly delayed beta for 4.9.6, the RC and also release date has been pushed back slightly.

 

Privacy related topics

With the GDPR changes coming ever closer, we’re seeing an increase in privacy topics on the forums, and even users mass-posting the same question to every plugin they use.

We’ve got a “no legal discussions” forum guideline which we should keep enforcing, this means having a fixed response as we close such topics.

After some deliberations, we’ve come up wit hthe fllowing wording for a fixed response to any GDPR topics:

WordPress will introduce tools to assist with GDPR compliance in 4.9.6, but it is up to you as the site owner to take the steps required to be compliant with the GDPR and any local variations that may be introduced.

Please follow https://wordpress.org/news/ to keep udpated on what WordPress is doing in upcoming releases, and look to local sources for general GDPR questions.

 

Checking in with international liaisons

We had representatives from the Russian, Serbian, Brazilian and Swedish communities in attendance this week.

 

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Support Team Meeting Summary – May 3rd

General announcements

As is customary, prepare for Gutenberg questions by filling in our public document. You don’t need to know the answers to any questions, and don’t worry about them possibly no longer being relevant as we will curate the list before release to address any items that may have been sorted by that time.

 

WordPress 4.95 and 4.9.6

There are no new 4.9.5 issues.

The beta for WordPress 4.9.6 is out, it introduces tools to help build privacy compliance and if you can please help test as there’s definitely room for improvements in various flows!

 

Checking in with international liaisons

We had members from the Swedish, Brazilian, Greek, Russian, Spanish, German and Serbian communities this week, reporting good weather and good times!

 

Open Floor

It was brought up that the Theme Review Team is discussing opening themes up to pass without human review, and relying on reviews on .org to weed out the bad stuff. There is a known expectancy of reliance when fetching themes from WordPress.org, but It’s not on us to dictate how they conduct their team and processes, but if this is something you are passionate about you may wish to join the discussion in the #themereview channel on Slack.

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Support Team Meeting Updates for April 26th

General announcements

We keep pushing the desire to populate the common Gutenberg issues and questions document.

Our next volunteer orientation is scheduled for tomorrow, April 27th.

 

WordPress 4.9.5 and 4.9.6

No new issues have been reported for WordPress 4.9.5.

As for 4.9.6, the timeline is currently set for a May 15th release, with beta hitting as soon as May 1st.

 

Checking in with international liaisons

Sweden, Serbia, Russia, Greece, Brazil and Italy had community representatives during this weeks gathering, without any major issues to report.

 

Open floor

If you are attending a WordCamp, check if they’re hosting a Happiness Bar, it’s much like an in-person support venue for WordPress users attending the event, staffed by volunteers. If they’ve not got one, why not ask them if they’ve considered having one?

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Support Team Meeting Updates for April 19th

General announcements

Keep updating our public google doc about Gutenberg questions that may pop up from the average user.

Our next upcoming support volunteer orientation is scheduled for April 27th.

 

WordPress 4.9.5

No new issues have been discovered that isn’t already being tackled in one way or another!

 

Checking in with international liaisons

The Italian, Swedish, Greek, Serbian and Brazilian communities had representatives in attendance.

 

Open floor

The notice shown when a post is held for moderation has been modified, and along with this the ability for local forums to modify the moderation timeframe has been introduced.

 

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support