Support Team Meeting Updates for March 16th

Items covered and discussed in the Support Team Meeting include:

  • WordPress 6.2 RC2
  • Statistics in weekly updates
  • Checking in with international liaisons

For the full experience of a support meeting summary, including calls for comment and good tunes, please read the full make/support meeting summary post.

#support

Support Team Meeting Updates for March 9th

Items covered and discussed in the Support Team Meeting include:

  • Support component metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. bug scrubs
  • CoreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. media modal request for input
  • Requiring reasons when flagging users

For the full experience of a support meeting summary, including calls for comment and good tunes, please read the full make/support meeting summary post.

#support

Support Team Meeting Updates for February 23rd

Items covered and discussed in the Support Team Meeting include:

  • Two-factor authentication
  • WordPress 6.2 betas
  • Support forumSupport Forum WordPress Support Forums is a place to go for help and conversations around using WordPress. Also the place to go to report issues that are caused by errors with the WordPress code and implementations. bug scrubs
  • Lowering barrier for taking on responsiblities in the team
  • Updated FAQ
  • Checking in with international liaisons

For the full experience of a support meeting summary, including calls for comment and good tunes, please read the full make/support meeting summary post.

#support

Support Team Meeting Updates for February 16th

Items covered and discussed in the Support Team Meeting include:

  • Topic reports by users
  • Support component bug scrub
  • WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Asia
  • Checking in with international liaisons

For the full experience of a support meeting summary, including calls for comment and good tunes, please read the full make/support meeting summary post.

#support

Support Team Meeting Updates for February 9th

Items covered and discussed in the Support Team Meeting include:

  • WordPress 6.2 betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process.
  • Community Summit attendee applications
  • Evolving international liaison check-ins
  • Checking in with international liaisons

For the full experience of a support meeting summary, including calls for comment and good tunes, please read the full make/support meeting summary post.

#support

Support Team Meeting Updates for January 26th

Items covered and discussed in the Support Team Meeting include:

  • Docs Team seeking input on terminology use that impacts the Support Team
  • Blocks Everywhere (in the forums) status
  • Checking in with international liaisons
    • Doing more direct, but asynchronous, check-ins due to timezones
  • Mobile Forums are live for the WordPress App support

For the full experience of a support meeting summary, including calls for comment and good tunes, please read the full make/support meeting summary post.

#support

Support Team Meeting Updates for January 19th

Items covered and discussed in the Support Team Meeting include:

  • Community headlines and updates
    • HelpHub is being split out from Support
    • WordPress 6.2 has a release squad and tentative release date
  • Support Training; About formalize onboarding
  • The Support Handbook; A review and update is needed
  • Open Floor
    • Blocks in the support forums; Now enabled in (almost) all global forums
    • Mobile app support; Now returning to WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/

For the full experience of a support meeting summary, including calls for comment and good tunes, please read the full make/support meeting summary post.

#support

Support Team Meeting Updates for October 27

Items covered at today’s Support Team meeting:

  • Policy Change Fallout?
  • PHPPHP PHP (recursive acronym for PHP: Hypertext Preprocessor) is a widely-used open source general-purpose scripting language that is especially suited for web development and can be embedded into HTML. http://php.net/manual/en/intro-whatis.php. 8.x
  • No More Flagging for Premium Support
  • Become Flag-Neutral if not Flag-Negative
  • Testing the latest WordPress 6.1 RCRelease Candidate A beta version of software with the potential to be a final product, which is ready to release unless significant bugs emerge. and the Twenty Twenty-Three theme

Read the Make/Support blog post for more details.

#support

Support Team Meeting Updates for September 29

Items covered at today’s Support Team Meeting:

  • Feature Requests
  • Discussion of PluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party Vulnerabilities in the Forums
  • Premium Product Support
  • Pre-Defined Replies
  • WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ oEmbed on Forums

Read the Make/Support blog post for more details.

#support

Summary for November 18th Support Meeting

Community headlines and updates

WordPress 5.9-beta1 has been delayed, a new date for the betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process., and consequently a new release schedule, is not yet announced, but will be posted once it is finalized by the coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. team.

Team representative nominations are over, and with only one nominee, we have no need to hold a vote. The nominee is @sterndata, and instead of the vote which would have ensured if there were multiple nominees, we will instead have a ~2 week period in which any concerns can be raised, this can also be done privately to @clorith. If no concerns are raised, or they’re all worked out, the final announcement of the new representative will be done after December 1st, and we will prepare a handover period with some onboarding and similar at that time.

Next weeks meeting (November 25th), will be a very informal office hours, due to major holidays being celebrated in parts of the world, and other social events elsewhere, there are not a lot of regular contributors available at the time, so this feels like a good approach.

Open floor

A note was made that often folks join the channel after an incident, quite often relating to something unfortunate happening on for example the forums, and that the users may not feel very well received.

This is in part by nature of guidelines helping us enforce directives, but we can probably also be better at providing a more welcoming surrounding in such cases.

We, as volunteers in the #forums channel, should avoid “piling on” when someone has concerns. Letting one individual handle the case, of course another person may be asked to chime in, but it should then ideally happen at the original attendees request, to avoid giving users a feeling of being outnumbered and of a lesser voice, or may lead to confusion and frustration.

That’s not to say things do not some times escalate, and we know that not everyone wants to accept the answers that are given. If things escalate, and users do not wish to listen, it becomes an unwelcome environment for other participants on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/., so please escalate such cases to a Slack admin, and they can deal with it from there.

Read, or comment on, the complete original post on make/support.

#support