March 12th Support Team Meeting Summary

Read the meeting transcript in the Slack archives. (A Slack account is required)

General announcements

Many countries are starting to experience the Daylight Savings Time (DST) changes these days, and although a lot of teams change their meeting time when this happens, the support team hasn’t done so for many years, and will keep it’s 17:00 UTC time slot.

Adjusting the meeting format a little

Although a pre-existing weekly time slot, we had no published agenda this week, and just winged it. This turned out to be a popular format, as it allowed for more users to get a word in that would normally feel compelled to sit idle by when an agenda existed.

In light of this, we’ll be looking to do an informal agenda-less meeting regularly, likely once a month, to help spur further such good conversations.

Upcoming changes to WordPress 5.4

The newly introduced full screen editing by default that’s slated for WordPress 5.4 was discussed at length, and although it’s inclusion in the releaseRelease A release is the distribution of the final version of an application. A software release may be either public or private and generally constitutes the initial or new generation of a new or upgraded application. A release is preceded by the distribution of alpha and then beta versions of the software. is still up for debate, we will plan for a scenario where it is included.

The primary concern is users feeling lost, how do we help them find their way back to their usual flow, and the desire for a simple solution to users.

It was mentioned, but has since been discovered to be incorrect, that a keyboard shortcut would let you toggle the mode, this is not the case as of this writing.

Pre-defined replies

The support team has a list of pre-defined replies for regularly occurring scenarios (available at https://make.wordpress.org/support/handbook/contributing-to-the-wordpress-forums/stock-answers/) which got updated this past week to allow for easy copy-pasting, and also got expanded with a new entry.

Old topic notifications

Discussions about how to handle older topics which may or may not be relevant followed suit, and one of the better ideas that came forth from this discussion was to add a notice, much like plugins does for older plugins, that information in this topic is more than X times old, and may not be accurate any more.

Checking in with international liaisons

Members of our broader community from Sweden, Russia, Bangladesh, and India took part in the lively discussions this week, and a thank you for that, as broader views are unimaginably valuable!

One who smiles
rather than rages
is always the stronger.

#support

February 6 2020 Support Meeting Notes

2020-02-06 forum support team meeting

https://wordpress.slack.com/archives/C02RQC6RW/p1581008447159700

  • quick summary of the forum ticket scrub
  • all OK with the international fora
  • discusson of javascriptJavaScript JavaScript or JS is an object-oriented computer programming language commonly used to create interactive effects within web browsers. WordPress makes extensive use of JS for a better user experience. While PHP is executed on the server, JS executes within a user’s browser. https://www.javascript.com/. issues when httpHTTP HTTP is an acronym for Hyper Text Transfer Protocol. HTTP is the underlying protocol used by the World Wide Web and this protocol defines how messages are formatted and transmitted, and what actions Web servers and browsers should take in response to various commands./httpsHTTPS HTTPS is an acronym for Hyper Text Transfer Protocol Secure. HTTPS is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The 'S' at the end of HTTPS stands for 'Secure'. It means all communications between your browser and the website are encrypted. This is especially helpful for protecting sensitive data like banking information. mismatch occurs on sites. Will Chrome 80 fix this?
  • open floor:
    • macmanx proposes that Otto write guidelines for moderators and publish them on make.wordpress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org//support. There’s been a lot of pushback on moderation lately.
    • jnash proposes a capability to allow some users to “moderate” the spam queue (or at least, tag items as spam and pending). This led to discussions about whether we just
    • need more moderators. jnash is creating a tracTrac Trac is the place where contributors create issues for bugs or feature requests much like GitHub.https://core.trac.wordpress.org/. ticket to further the discussion

#support

January 23rd Support Team Meeting Summary

Read the meeting transcript in the Slack archives. (A Slack account is required)

Additions to the guidelines

Most of this weeks meeting time was taken up by discussions about amendments to the support guidelines, and a very good discussion ensured relating to changes in guidelines relating to the use of links in pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party and theme related support topics.

As the subject can be hard to cover, a separate post will be made outlining the changes, and how they may (or may not) affect the average user.

Checking in with international liaisons

Representatives from our non-English parts of the community in Italy, Netherlands, Russia, Greece, Sweden, Brazil, Bangladesh, and India were present this week, and helped broaden our horizones.

Reminder that if you are from a non-English speaking part of our community, we would love to hear from you, as shared experiences are worth more than we can describe!

#support

January 16th Support Team Meeting Summary

Read the meeting transcript in the Slack archives. (A Slack account is required)

General announcements

We’ve changed up the agenda post (and summary!) to give it a little bit of color and fun.

That was a side-effect, the primary focus of the new approach is to make the agenda post more accessible to potential new users, by being more detailed about agenda items we remove the veil of mystery.

Goals for 2020

Better recruitment is a recurring theme, even across rosetta sites, how this will happen isn’t fully fleshed out yet, but there are exciting ideas being shared and if anything comes to fruition it will be shared in depth.

Look to onboard more people familiar with the new blockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. editor, this is an area which is lacking as very few individuals have experience with it that go deep enough for support related tasks.

The idea of a support day, much like the already established translators and accessibilityAccessibility Accessibility (commonly shortened to a11y) refers to the design of products, devices, services, or environments for people with disabilities. The concept of accessible design ensures both “direct access” (i.e. unassisted) and “indirect access” meaning compatibility with a person’s assistive technology (for example, computer screen readers). (https://en.wikipedia.org/wiki/Accessibility) days was brought up as a potential goal to achieve for the year.

Many of the rosetta sites have also set translations of the support handbooks or HelpHub as their goals for the year, which should be exciting!

Checking in with international liaisons

Members of the support community from the Netherlands, Italy, Russia, Bangladesh and Spain took part and helped us flesh out some goals moving forward.

#support

January 9th Support Team Meeting Summary

General announcements

No particular announcements this week, as we’re coming off the holiday downtime, but a reminder of ongoing discussions relating to the validity of reviews and spam prevention. Watch for relevant metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. tickets relating to this.

Checking in with international liaisons

Members from our international community took part this week, and we saw them joining from Russia, Sweden, Spain, Bengali and Greece. And yes, there is a new face in there, I love seeing new attendees, everyone is welcome, and we’re always interested in hearing how things are going outside of the international forums, it helps provide a broader understanding of our users, and encourages us to look at things from other perspectives.

Open floor

The pre-defined replies that are recorded in the support team handbook have gotten an update.

A remark on recurring issues relating to errors when saving posts was brought up, some discussion shows that this primarily happens to sites with WP_DEBUG enabled, as this makes the JSONJSON JSON, or JavaScript Object Notation, is a minimal, readable format for structuring data. It is used primarily to transmit data between a server and web application, as an alternative to XML. response from the save-function become invalid when it contains error notices and similar, often caused by plugins or themes.

#support

December 12th Support Team Meeting Summary

General announcements

The bbPressbbPress Free, open source software built on top of WordPress for easily creating forums on sites. https://bbpress.org. slowdowns have, for the most part, been resolved right now (some moderation tasks may still be slow at times, this is being looked into, but for the average user, it should be fine), and notifications have been re-enabled on the international forums (they were disabled for a period due to incorrect recipients).

Health Check

Our favorite support tool is the Health Check pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party, but it has some drawbacks (or amazing features, depending on how you look at it); It currently supports WordPress 4.0 or higher, that’s a lot of versions to account for when working on the plugin.

There’s a request for input on thoughts relating to splitting things out, keeping a “Legacy Health Check” for those users on older versions of WordPress (for example, many folks actually use it before updates to help check that they can upgrade without major issues).

The details on the proposal can be seen at https://github.com/WordPress/health-check/issues/365, and input can be left there, or in the comments below the make/support summary post.

There many be many pros and cons to this, the two major ones brought up so far is that yes, it provides better parity with coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. in an up to date releaseRelease A release is the distribution of the final version of an application. A software release may be either public or private and generally constitutes the initial or new generation of a new or upgraded application. A release is preceded by the distribution of alpha and then beta versions of the software., with less restricted by older core versions, but it may be confusing to have two similarly themed plugins/names.

Checking in with international liaisons

We had lovely community members from Sweden, Russia, Netherlands, Urdu, Brazil, India, and Italy (and possibly other spaces who did not get a chance to say hi this time), and some of them stepped up and helped out a new member get situated with the Bengali forums, so thank you @fierevere and @tobifjellner 🐱‍🏍

Read the meeting transcript in the Slack archives. (A Slack account is required)

Feeling overwhelmed? Walk away, you are a volunteer, and don’t need permission to take breaks or to walk out on any situation you are no longer happy or comfortable with.

#support

December 5th Support Team Meeting Summary

We had a short and quiet meeting this week, folks are busy preparing for holidays and such, so this isn’t a surprise at all 🙂

Announcments

WordPress 5.3.1-RC1 is scheduled for this week, on December 11th.

Checking in with international liaisons

Members from some of our international parts of the community, including Russia, Italy, India, Brazil, and Sweden, were available during this weeks meeting.

Open floor

Slowness on the forums

A question about the bbPressbbPress Free, open source software built on top of WordPress for easily creating forums on sites. https://bbpress.org. update, and current slowness on the forums was brought up.

The current slowdown on the forums is relating to missing caching for certain actions. This is notably the case when moderators perform certain tasks, like approving pending posts, or when users post replies to topics.

The bbPress team are aware of the issues, and will be looking into this.

HelpHub role assignments

There’s currently a limitation in HelpHub, which means it’s not possible to add a HelpHub editor or manager to someone who has not previously participated in the forums in some way.

A ticket, #meta-4890, was made for this and can be watched for future updates on the matter.

#support

November 14th Support Team Meeting Summary

General announcements

bbPressbbPress Free, open source software built on top of WordPress for easily creating forums on sites. https://bbpress.org. 2.6 was released this week, and has been deployedDeploy Launching code from a local development environment to the production web server, so that it's available to visitors. to the various forums. Please note that an upgrade notice will show up in wp-admin if you have the appropriate access, don’t click this, the metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. team will handle the upgrade routines accordingly once they’ve been tested in our large setup scenario.

WordPress 5.3

The new version of WordPress, version 5.3, was released this week.

As is customary after a major releaseMajor Release A set of releases or versions having the same major version number may be collectively referred to as “X.Y” -- for example version 5.2.x to refer to versions 5.2, 5.2.1, and all other versions in the 5.2. (five dot two dot) branch of that software. Major Releases often are the introduction of new major features and functionality., the WordPress 5.3 Master List has been published, and is a living document being updated with anything we find that breaks WordPress for users.

Discussion on linking to off-site support platforms

A hot topic this past week has been linking to support-topics that are outside of WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/.

Some good conversations were covered during the weekly meeting, and a make/support post has been published outlining what we discussed, and allowing for input from those unable to attend the weekly meeting.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

November 7th Support Team Meeting Summary

We had our final call for changes to the WordPress 5.3 Master List, along with a call for testing of WordPress it self, as the next version of WordPress is scheduled for November 12th.

We discovered that there’s a need for a specific page for Twenty Twenty that the feature theme team has already finalized (teamwork makes the dream work!), which will be linked up properly after the upcoming releaseRelease A release is the distribution of the final version of an application. A software release may be either public or private and generally constitutes the initial or new generation of a new or upgraded application. A release is preceded by the distribution of alpha and then beta versions of the software..

Fair warning as well, that next meeting we will be utilizing the meeting-opener used by many other teams. The support team in general doesn’t use the /here command, as we wish to avoid notification burnout, but we will be using it for the first meeting after a major releaseMajor Release A set of releases or versions having the same major version number may be collectively referred to as “X.Y” -- for example version 5.2.x to refer to versions 5.2, 5.2.1, and all other versions in the 5.2. (five dot two dot) branch of that software. Major Releases often are the introduction of new major features and functionality. to make sure we can gather any important information that surfaces from users after a release.

Checking in with international liaisons

Members of our community from Sweden, Italy, Netherlands, India, Russia and Spain were part of this weeks meeting, with some new members from a few of them stopping by!

One of the contributors asked about information on highlighting topics to see which ones need addressing still, which the support team has a tool for at https://make.wordpress.org/support/handbook/appendix/helpful-tools/#clearer-plugin-and-theme-support.

Open floor

A request for more details for those running a contributor dayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/. was put forth. Turns out the existing page had been edited, and left in a state pending review. This has been re-published and is available at https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/.

We would like to improve the getting started documentation, so if you’ve ever held a contributor day and done support, input on what worked, what information you felt was missing, and what could be improved upon is very much welcome at any time.

If you would be so kind, please leave a response to the annual WordPress user survey for 2019.

Read the meeting transcript in the Slack archives. (A Slack account is required)

🎉 With the influx of new users lately, we’ll revitalize the contributor tips, a crowd favorite.

Helping out is awesome, but be selfish now and then, take the time you need to relax and unwind.

Contributor Tips

#support

October 31st Support Team Meeting Summary

First a reminder that we’re still working on the WordPress 5.3 Master List, to cover items that we foresee users being confused about, viewing as potential issues and so forth.

And of course, please help test the new version before it goes live.

Checking in with international liaisons

Representatives from Sweden, Russia, Brazil and the Netherlands took part in this weeks chat, mostly focused on the upcoming releaseRelease A release is the distribution of the final version of an application. A software release may be either public or private and generally constitutes the initial or new generation of a new or upgraded application. A release is preceded by the distribution of alpha and then beta versions of the software..

Open floor

A question was brought forth on the process when requesting data deletion from WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/. Although we don’t know the exact procedure, the privacy policy does make note that historical data such as commit history for plugins, themes and WordPress coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. are all retained. There’s also a section on forum posts and topics being historical data, and removing them would cause holes that may destroy the overall understanding of information., As such the user profile is scrubbed and anonymized.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support