Summary for January 19th Support Meeting

Community headlines and updates

This is where news that are relevant or good to know for the team from across the community are brought up and shared.

HelpHub is being split out from support

The HelpHub platform is currently being migrated to its own home, alongside its redesign. This means that the codebase, and content, will no longer live under wordpress.org/support as it has until now. Giving space for more flexibility in the content they can create.

WordPress 6.2

The release squad for WordPress 6.2 has been set, and a tentative launch date has been decided on (this may change if anything comes up), and is currently set to March 28th.

Support Training

Having support-related training over on learn.wordpress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ was brought up as a good way to share knowledge outside of the support community to others who may be offering support, for example for plugins or themes, and also as a possible avenue for more formalized onboarding procedures.

This is an area where collaboration with the make/training team would be beneficial, and if someone would like to get a head start on contributing, joining them in #training on Slack is a good first step, as any need for formalized onboarding for the support team specifically needs to be planned out, if there is a good response to this suggestion, so leave your thoughts below!

The Support Handbook

The Support Team Handbook has been more or less in the same state since it was finalized, all the way back in 2014, and is definitely due for a review, and update, as some information may be outdated, and other important information is likely missing.

If someone would like to join in a collaborative effort to revamp this, please reach out and we’ll organize some collaboration there.

Open floor

Unfortunately @clorith dropped the ball a little, and takes responsibility for forgetting to check in with our amazing international liaisons this week, and we instead jumped into open floor, where a few items were brought up.

BlockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. editing in the forums

A request to enable the block-editor in the remaining global forums was put forth, more information will be posted about this in its own update post, but for now, the editor has been enabled on all forums, except the AccessibilityAccessibility Accessibility (commonly shortened to a11y) refers to the design of products, devices, services, or environments for people with disabilities. The concept of accessible design ensures both “direct access” (i.e. unassisted) and “indirect access” meaning compatibility with a person’s assistive technology (for example, computer screen readers). (https://en.wikipedia.org/wiki/Accessibility) ones (due to some reports of some accessibility concerns, so it was purposefully not enabled there, to not make posting more difficult at this time).

The WordPress Mobile Apps

The Mobile apps are currently being decoupled from other assets that have previously kept them tied in with Jetpack or WordPress.comWordPress.com An online implementation of WordPress code that lets you immediately access a new WordPress environment to publish your content. WordPress.com is a private company owned by Automattic that hosts the largest multisite in the world. This is arguably the best place to start blogging if you have never touched WordPress before. https://wordpress.com/ assets. In this same move, they’ll be moving support back to WordPress.org (this has previously been tied to locked support systems).

The request was made to have a Mobile forum created, which shortly after the meeting was enabled (as it had preemptively been prepared already by the MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. Team).

#weekly-chat