Reminder: Developers Must Comply with the FORUM Guidelines

The forums team has notified us of an uptick in developers unnecessarily reporting posts and reviews. This post is to remind you that if you chose to use the WordPress.org support forums and review systems, you are required to comply with their guidelines.

This means abuse of volunteer services, or misusing the ‘report this post’ feature will result in formal warnings from the plugins team. If the behaviour persists, your account will be suspended and your plugin closed. This includes directly asking forum moderators to remove reviews via Slack DMs. Yes, we know.

We know that sometimes people leave really annoying reviews that are frustrating and inaccurate. But attacking your users, calling them names, claiming they’re fake, and reporting the review is far less helpful than you might think. Bad reviews, reviews that should be support, and angry users are a part of maintaining a plugin. It’s the annoying part, and no one likes it, but if you’re giving your plugin away for use, people are going to have opinions.

A review is someone’s opinion of your plugin and the experience using the plugin.
A bad review WILL NOT BE DELETED. Negative feedback reviews will not be reviewed.

The only time a review is removed is when it is, of itself, in violation of the forums guidelines. Not liking your plugin is not a violation. It’s just someone who doesn’t like your plugin.
Please try to be more respectful of the volunteers’ time, and don’t needlessly flag forum posts and reviews for moderation. If you’re not sure if something is a violation, you can come to Slack and ask in the #forums channel.

Forums Status Update (Sept 12)

Subscriptions should be working again.

Feeds have _moved_ and I’m really sorry about that. Hopefully we’ll get an nginx redirect in there sooner rather than later but basically it’s this: https://wordpress.org/support/plugin/akismet/feed/

We’re using WordPress now, so any time you see a view you want to follow in RSS, slap `/feed/` on the end and it will probably work.

There’s also this URL: https://wordpress.org/support/plugin/akismet/active however, as you will notice, there is no ‘feed’ for it. Those are custom (non default WP) views and are all support threads with Closed and Resolvedt filtered out, then sorted by last reply. We’re working on feeds for those and the old plugin committer feeds. I want that back too. Right now, I suggest you use the per-plugin feed to get a list of your new bugs etc, and then subscribe to the post (or add it to favorites).

Sadly, ‘cost overruns’ have been the story of this migration. We had hoped to be done with everything by the 5th, but that proved a gross underestimate.

We know there are a lot of ‘smaller’ features everyone loves and have gotten used to making their lives easier that we’re now doing without. It sucks. Trust me here, the mods have ‘lost’ more tools than anyone else. This upgrade had to happen, though.

Also the reason I’m closing these posts to comments when I make them is I have no additional information to provide. Historically, if I leave them open people will posts complaints and rants (which I can do nothing about save sympathize), bug report (which we either already know about, or should have been posted elsewhere), or ‘thanks’ (which we all appreciate, but get spammy). And pinging me on Slack won’t get you any answers more than I’ve posted. This is what I know as I know it.

All I have for you now is a plea to be patient. This is a massive undertaking that for a long time was deemed impossible. But slowly, as we clean up the mess, things will get better and the pros of the move will reveal themselves. Like having Akismet actually catch spam for a change.

Please check Support Forums: Meta Trac before filing a bug report/complaint. And if you have suggestions for fixes, jump in and let us know! The bonus of being on bbPress now is that if there are plugins that can do what we need, we can actually use them!

Thanks.

#forums, #support

Forums Status Update (Sept 7)

Happy 4.6.1 day.

  • Reviews are back.
  • Plugin authors and contributors are listed as authors and contributors
  • RSS feeds for individual plugin forums are working
  • Topic subscriptions should be working. Existing subs are still being imported.

The direct urls to your reviews will be https://wordpress.org/support/plugin/akismet/reviews/#new-post — I don’t know if that’s forever.

The amount of data being imported is causing everything to take longer than expected, in order to do this without crashing the servers. Which would be bad. That’s also why some posts are showing out of order. This is the biggest bbPress install ever, I suspect…

ETA on everything? We don’t know. It’s all taking longer than we hoped.

Akismet has also been acting a prat and spamming people so if that happens, swing by the #forums slack and ask if they can have a look for you 🙂 Please ask nicely and offer coffee.

Forum Update Status (Sept 5)

Summary: A great many things have been improved. Paramount was getting the data over (done!), syncing review stars with their new post IDs (done), and making the forums run faster (in progress).

Support Forums Upgrade Status (2016/09/05):

Please note: There was no way to actually test this properly before moving over, so while this is frustrating for everyone, the moderators have had to be quite aggressive in deleting repetitive reports of what’s broken. If you’ve found something that isn’t on the bugs and broken things list, please leave a reply there. Otherwise the answer is “As soon as we can get it done, it’ll be done.”

If you want to be super helpful, please make sure your fellow developers read the posts 🙂

#forums

Plugin Reviews Disabled (And More about the Support Forums)

Reviews will be broken until about September 5.

This is directly related to the support forum maintenance.

Per @jmdodd:

We’ll do our best to keep this window short, but for now the choice was between closing reviews for 4 days or closing all of the support forums for 24 to 48 hours.

The Meta team felt (and I personally agree) that it is far more important to have support forums than the reviews. And the support forums were unsustainable. So while this is a wrench in your plugins, it’s far far better than no forums at all for Labor Day Weekend.

Updated Sept 2 0233

From @otto42

Consider this an announcement: all plugin/theme connections to the forums are currently considered broken. We expected that. It will take a few days to restore this, and that’s considered acceptable losses, for now. We will be working to fix these issues over the next few days, and it will be corrected as we get to it. In other words, we are aware of the issues and working to fix them.

Updated Sept 2 1628

You may have noticed you can’t do some things in the forums anymore. This is known. Please read Forum Bugs and Broken Things before you complain. Here’s a list of what you’re probably trying to figure out. ALL of these are being working on. Don’t fret. Enjoy your weekend.

  • Plugin authors can’t sticky
  • Plugin committer/author support views don’t work
  • Plugin authors can’t resolve threads
  • Pinned topics are unpinned in plugin forums
  • Plugin Authors aren’t labelled as Plugin Authors
  • Cannot subscribe to plugin forums

#forums, #reviews