Plugin Review Team Status: 2 December 2019

Plugin Status Change Stats

  • Plugins requested : 150 
  • Plugins rejected : 5
  • Plugins closed : 90
  • Plugins approved : 54

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 697
  • → (older than 7 days ago)** : 599
  • → (2019-11-11 – 2019-11-18) : 82
  • → (new; not processed or replied to yet)* : 48
  • → (pending; replied to)* : 649

HelpScout Stats

All Channels

  • Total Conversations: 340 (+8%)
  • New Conversations: 264 (+5%)
  • Customers: 275 (-4%)
  • Conversations per Day: 42 (+8%)
  • Busiest Day: Monday

Email

  • Email Conversations: 264 (+5%)
  • Messages Received: 479 (+15%)
  • Replies Sent: 504 (+1%)
  • Emails Created: 154 (+0.7%)
  • Resolved: 161 (-13%)
  • Resolved on First Reply: 27% (-5%)

Company

  • Customers Helped: 258 (-9%)
  • Replies per Day: 38 (+5%)
  • Closed: 284 (+12%)

#plugins

Plugin Review Team Status: 25 November 2019

Plugin Status Change Stats

  • Plugins requested : 176 
  • Plugins rejected : 48
  • Plugins closed : 52
  • Plugins approved : 85

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 689 
  • → (older than 7 days ago)** : 607
  • → (2019-11-11 – 2019-11-18) : 66
  • → (new; not processed or replied to yet)* : 17
  • → (pending; replied to)* : 672

HelpScout Stats

  • Total Conversations: 315 (-0.3%)
  • New Conversations: 252 (+13%)
  • Customers: 285 (+3%)
  • Conversations per Day: 39 (+0%)
  • Busiest Day: Monday
  • Email Conversations: 252 (+13%)
  • Messages Received: 415 (+14%)
  • Replies Sent: 498 (+14%)
  • Emails Created: 153 (+20%)
  • Resolved: 195 (+8%)
  • Resolved on First Reply: 31% (-1%)
  • Customers Helped: 283 (+8%)
  • Replies per Day: 36 (+13%)
  • Closed: 280 (+17%)

#plugins

Community team update – 07-11-2019

Sorry for the late posting, I have had issues with w.org proxy which has prevented me from pulling some numbers.

The Community Team meets twice a month, first and third Thursday, at two different times to cover different timezones:

Deputy updates

As usual, Community Team members are busy doing their job. No blockers, but a lot for things to do. Even small contributions from existing deputies are much appreciated and we warmly welcome all new contributors interested in becoming deputy!

Ongoing discussions

Discussion: How do we improve how we collect feedback from Meetup groups?
Every year, we distribute a survey to members of official WordPress meetup groups to gather statistics about the program as well as individual groups, in order to help improve the program. Since we’ve started distributing the Meetup annual survey in 2014, we haven’t seen a very high response rate. We could do much more than improve the questions on the survey.

Update: Contributor Orientation Tool
WordCamp Europe 2019 organising team presented new tool that we’ve been developing to help new contributors select the make team they wish to contribute to – Contributor Orientation Tool. The tool was built as a prototype. As WordCamp Europe 2020 organising team is back to work, we are continuing our work on Contributor Orientation Tool as well.

Proposal Update: Speaker Feedback Tool
We recently posted a proposal for a speaker feedback tool to be baked into WordCamp sites. The proposal included some ideas and mockups, with a call for feedback, suggestions and questions. Based on the feedback from that post, we have some more refined mockups to share. In addition to that, we are looking for input on the data storage method.

Additional posts worth highlighting

Numbers

+make.wordpress.org/community

#community-team

Design team update November 22nd

Lots of great conversations, triage and designing happened this week. WC Milano is right now as this is posted having a contribution day and a design table 🖐🏻

This week also saw some iterations on the make/design site. There is a new section for focuses and now you can find the following:

The sidebar also saw some refreshes with a new section calling out topics of interest, for example, design systems.

Meetings and triage

On Wednesday the design team met at the usual time of 19:00 UTC. Monday and Tuesday saw triages run also in #design.

Calls for involvement

Here are some calls for involvement for the design team:

Posts this week

If you are having a WordCamp that has a design contribution table, please reach out in #design so you can be added in future updates.

#design

Mobile Team Update – November 19th

WordPress iOS and Android version 13.7 will be available for testing later today. Sign up here to join the beta program on iOS or follow this link on your Android device, tap on Become a beta tester.

Highlights for the last two weeks:

  • Block Editor: We added alignment options in paragraphs, block and Pexels support on iOS, fullscreen image preview on Android, and made improvements to unsupported blocks.
  • Full Site Editing: Spacer block is ready for shipping. Alignment options made available on Media & Text. Gallery, Group, and SPTs are in progress.
  • Other Projects: Work on dark mode continues for Android. We’re making progress on the Media Editing and Post Logic Improvements projects.
  • Infrastructure: Improvements to Sentry crash reporting.

#mobile

Plugin Review Team: 18 Nov 2019

Plugin Status Change Stats

  • Plugins requested : 168
  • Plugins rejected : 17
  • Plugins closed : 27
  • Plugins approved : 69

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 700
  • → (older than 7 days ago)** : 616
  • → (2019-11-11 – 2019-11-18) : 72
  • → (new; not processed or replied to yet)* : 9
  • → (pending; replied to)* : 691

HelpScout Stats

  • Total Conversations: 317 (+4%)
  • New Conversations: 225 (+6%)
  • Messages Received: 365 (+11%)
  • Customers: 278 (+1%)
  • Conversations per Day: 39 (+3%)
  • Busiest Day: Friday
  • Replies Sent: 437 (+3%)
  • Resolved on First Reply: 31% (+2%)
  • Resolved: 193 (+31%)
  • Resolution Time: 4d 7h (+21%)
  • Customers Helped: 261 (+5%)
  • Replies per Day: 62 (+3%)
  • Closed: 265 (+24%)

#plugins

November 14th Support Team Meeting Summary

General announcements

bbPress 2.6 was released this week, and has been deployed to the various forums. Please note that an upgrade notice will show up in wp-admin if you have the appropriate access, don’t click this, the meta team will handle the upgrade routines accordingly once they’ve been tested in our large setup scenario.

WordPress 5.3

The new version of WordPress, version 5.3, was released this week.

As is customary after a major release, the WordPress 5.3 Master List has been published, and is a living document being updated with anything we find that breaks WordPress for users.

Discussion on linking to off-site support platforms

A hot topic this past week has been linking to support-topics that are outside of WordPress.org.

Some good conversations were covered during the weekly meeting, and a make/support post has been published outlining what we discussed, and allowing for input from those unable to attend the weekly meeting.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#support

Design team update November 15th

Another week saw more exciting posts and activity in the design team.

Meetings and triage

On Wednesday the design team met at the usual time of 19:00 UTC. Monday and Tuesday saw triages run also in #design.

Calls for involvement

Here are some calls for involvement for the design team:

Posts this week

If you are having a WordCamp that has a design contribution table, please reach out in #design so you can be added in future updates.

#design

November 7th Support Team Meeting Summary

We had our final call for changes to the WordPress 5.3 Master List, along with a call for testing of WordPress it self, as the next version of WordPress is scheduled for November 12th.

We discovered that there’s a need for a specific page for Twenty Twenty that the feature theme team has already finalized (teamwork makes the dream work!), which will be linked up properly after the upcoming release.

Fair warning as well, that next meeting we will be utilizing the meeting-opener used by many other teams. The support team in general doesn’t use the /here command, as we wish to avoid notification burnout, but we will be using it for the first meeting after a major release to make sure we can gather any important information that surfaces from users after a release.

Checking in with international liaisons

Members of our community from Sweden, Italy, Netherlands, India, Russia and Spain were part of this weeks meeting, with some new members from a few of them stopping by!

One of the contributors asked about information on highlighting topics to see which ones need addressing still, which the support team has a tool for at https://make.wordpress.org/support/handbook/appendix/helpful-tools/#clearer-plugin-and-theme-support.

Open floor

A request for more details for those running a contributor day was put forth. Turns out the existing page had been edited, and left in a state pending review. This has been re-published and is available at https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/.

We would like to improve the getting started documentation, so if you’ve ever held a contributor day and done support, input on what worked, what information you felt was missing, and what could be improved upon is very much welcome at any time.

If you would be so kind, please leave a response to the annual WordPress user survey for 2019.

Read the meeting transcript in the Slack archives. (A Slack account is required)

🎉 With the influx of new users lately, we’ll revitalize the contributor tips, a crowd favorite.

Helping out is awesome, but be selfish now and then, take the time you need to relax and unwind.

Contributor Tips

#support

Design team update November 8th

The past few weeks designers across WordPress were involved in multiple WordCamps, WC Tokyo and WordCamp US, to name but two of those. There was also a wide variety of work from 5.3 wrangling to Gutenberg and beyond.

The meeting times are changing with daylight saving in some countries.

  • Monday: 17:30 UTC – core/meta triage
  • Tuesday: 17:00 UTC – Gutenberg triage
  • Wednesday: 19:00 UTC – Design weekly team meeting

Weekly meeting

The design team held their weekly meeting at 18:00 UTC in #design. You can catch up on all the notes here:

Triage

The design team continues to have triages each week, one for core/meta and one for Gutenberg.

Calls for involvement

Here are some calls for involvement for the design team:

Interesting posts

If you are having a WordCamp that has a design contribution table, please reach out in #design so you can be added in future updates.

#design