Title: January 16th Support Team Meeting Summary
Author: Marius L. J.
Published: January 21, 2020

---

 [  ](https://profiles.wordpress.org/clorith/) [Marius L. J.](https://profiles.wordpress.org/clorith/)
8:12 am _on_ January 21, 2020     
Tags: [support ( 303 )](https://make.wordpress.org/updates/tag/support/)

# January 16th Support Team Meeting Summary

[Read the meeting transcript in the Slack archives](https://wordpress.slack.com/archives/C02RQC6RW/p1579194050142000).(
[A Slack account is required](https://make.wordpress.org/chat/))

## General announcements

We’ve changed up the agenda post (and summary!) to give it a little bit of color
and fun.

That was a side-effect, the primary focus of the new approach is to make the agenda
post more accessible to potential new users, by being more detailed about agenda
items we remove the veil of mystery.

## Goals for 2020

Better recruitment is a recurring theme, even across rosetta sites, how this will
happen isn’t fully fleshed out yet, but there are exciting ideas being shared and
if anything comes to fruition it will be shared in depth.

Look to onboard more people familiar with the new blockBlock Block is the abstract
term used to describe units of markup that, composed together, form the content 
or layout of a webpage using the WordPress editor. The idea combines concepts of
what in the past may have achieved with shortcodes, custom HTML, and embed discovery
into a single consistent API and user experience. editor, this is an area which 
is lacking as very few individuals have experience with it that go deep enough for
support related tasks.

The idea of a support day, much like the already established translators and accessibilityAccessibility
Accessibility (commonly shortened to a11y) refers to the design of products, devices,
services, or environments for people with disabilities. The concept of accessible
design ensures both “direct access” (i.e. unassisted) and “indirect access” meaning
compatibility with a person’s assistive technology (for example, computer screen
readers). (https://en.wikipedia.org/wiki/Accessibility) days was brought up as a
potential goal to achieve for the year.

Many of the rosetta sites have also set translations of the support handbooks or
HelpHub as their goals for the year, which should be exciting!

## Checking in with international liaisons

Members of the support community from the Netherlands, Italy, Russia, Bangladesh
and Spain took part and helped us flesh out some goals moving forward.

[#support](https://make.wordpress.org/updates/tag/support/)

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# Post navigation

[← Plugin Review Team Updates: 20 Jan 2020](https://make.wordpress.org/updates/2020/01/20/plugin-review-team-updates-20-jan-2020/)

[Design team update January 24th →](https://make.wordpress.org/updates/2020/01/24/design-team-update-january-24th-2/)