January 16th Support Team Meeting Summary

Read the meeting transcript in the Slack archives. (A Slack account is required)

General announcements

We’ve changed up the agenda post (and summary!) to give it a little bit of color and fun.

That was a side-effect, the primary focus of the new approach is to make the agenda post more accessible to potential new users, by being more detailed about agenda items we remove the veil of mystery.

Goals for 2020

Better recruitment is a recurring theme, even across rosetta sites, how this will happen isn’t fully fleshed out yet, but there are exciting ideas being shared and if anything comes to fruition it will be shared in depth.

Look to onboard more people familiar with the new blockBlock Block is the abstract term used to describe units of markup that, composed together, form the content or layout of a webpage using the WordPress editor. The idea combines concepts of what in the past may have achieved with shortcodes, custom HTML, and embed discovery into a single consistent API and user experience. editor, this is an area which is lacking as very few individuals have experience with it that go deep enough for support related tasks.

The idea of a support day, much like the already established translators and accessibilityAccessibility Accessibility (commonly shortened to a11y) refers to the design of products, devices, services, or environments for people with disabilities. The concept of accessible design ensures both “direct access” (i.e. unassisted) and “indirect access” meaning compatibility with a person’s assistive technology (for example, computer screen readers). (https://en.wikipedia.org/wiki/Accessibility) days was brought up as a potential goal to achieve for the year.

Many of the rosetta sites have also set translations of the support handbooks or HelpHub as their goals for the year, which should be exciting!

Checking in with international liaisons

Members of the support community from the Netherlands, Italy, Russia, Bangladesh and Spain took part and helped us flesh out some goals moving forward.