January 9th Support Team Meeting Summary

General announcements

No particular announcements this week, as we’re coming off the holiday downtime, but a reminder of ongoing discussions relating to the validity of reviews and spam prevention. Watch for relevant meta tickets relating to this.

Checking in with international liaisons

Members from our international community took part this week, and we saw them joining from Russia, Sweden, Spain, Bengali and Greece. And yes, there is a new face in there, I love seeing new attendees, everyone is welcome, and we’re always interested in hearing how things are going outside of the international forums, it helps provide a broader understanding of our users, and encourages us to look at things from other perspectives.

Open floor

The pre-defined replies that are recorded in the support team handbook have gotten an update.

A remark on recurring issues relating to errors when saving posts was brought up, some discussion shows that this primarily happens to sites with WP_DEBUG enabled, as this makes the JSON response from the save-function become invalid when it contains error notices and similar, often caused by plugins or themes.

#support