Plugin Review Team: 04 November 2019

Following a day of travel, we have great news. The team has onboarded two new members to handle security and administrative details of the plugin team. We’re also working on how to properly separate reviews from ongoing security/behavioural issues.

Plugin Status Change Stats

  • Plugins requested : 159
  • Plugins rejected : 9
  • Plugins closed : 298
  • Plugins approved : 62

Plugin Queue Stats (current)

  • Plugins in the queue (new and pending)* : 700
  • → (older than 7 days ago)** : 595
  • → (2019-10-28 – 2019-11-04) : 70
  • → (new; not processed or replied to yet)* : 51
  • → (pending; replied to)* : 649

HelpScout Stats

  • Total Conversations: 456 (-67%)
  • New Conversations: 215 (-83%)
  • Messages Received: 400 (-72%)
  • Customers: 262 (-39%)
  • Conversations per Day: 57 (-67%)
  • Busiest Day: Tuesday
  • Replies Sent: 406 (-29%)
  • Resolved on First Reply: 34% (-6%)
  • Resolved: 182 (-29%)
  • Resolution Time: 3d 5h (-19%)
  • Customers Helped: 240 (-37%)
  • Replies per Day: 58 (-29%)
  • Closed: 425 (-35%)

#plugins