Community Team Chats – February 1, 2018

The Community Team meets twice a month, first and third Thursday, at two different times to cover different timezones.
Slack logs from February 1st: 8:00 UTC and 20:00 UTC

We always kick things off with a deputy check-in: everything is going smoothly for everyone around the world. There are no roadblocks and everyone is going on with their tasks, according to the time we have available.

We had a few items in the agenda:

Email addresses and support queues for working groups

In experimenting with our team’s new “working group” model, it’s become apparent that some groups will need ways to communicate with the organiser community in an official capacity.
So we’ll be setting up new mailboxes in HelpScout for different queues. To do so we will upgrade from free to Standard plan, which means we can also use Workflows, connect with the API and a bunch of other fun things.

We are all in agreement that this is an improvement for our workflow.

2018 goals for the global community team: suggestions time!

We kept adding suggestions to the post (and you are invited to do it as well!).

We will do a summary post and prioritise.

This discussion brought up another one: how do we track our progress on all these tasks?

We agreed we will try a Trello board, not with everyday, recurring tasks (vet Meetups, schedule orientations, etc…) but with higher level tasks and working groups updates. We will post a proposal for the board on our P2, it will probably be modelled upon the Marketing team Trello Board.

For 2017 we will check the progress against the summary of goals for last year.

Open Floor

Open floor brought up a very important issue, the upcoming GDPR law for Europe for WordCamp websites and all the other tools we use for the Community Team including HelpScout. There is now a #gdpr-compliance in Slack.



#community, #community-team