Support Team Update – October 19th

General announcements

The plugins team has requested we stop reporting crypto currency miners unless they actually violate the forum guidelines. Things such as not informing site visitors that a miner is running isn’t considered a pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the Plugin Directory or can be cost-based plugin from a third-party directory violation as that’s up to site owners and not us to police.

We also had a lengthy discussion regarding the new GutenbergGutenberg The Gutenberg project is the new Editor Interface for WordPress. The editor improves the process and experience of creating new content, making writing rich content much simpler. It uses ‘blocks’ to add richness rather than shortcodes, custom HTML etc. callout added for WordPress 4.9, where the concerns that were discussed were added to the ticket for consideration and further discussion. (It has since been decided to revert the callout for now).

Open floor

A question regarding screenshot sharing was brought up, and how to point users at where to put them as we don’t have (nor do we want to have, that’s a whole new beast of legal concerns) any upload capabilities on the forums.

Should a new section be added to the help text before you make a post concerning screenshots, what possible issues could arise from this, let’s get some feedback on this one.

Initial concerns are that the blob of text before making a post grows even more, by a substantial amount as screenshot explanations are wordy and vary by platform. We already know that users do not like to read a lot of text like that, they wish to make their post and get on with things.

Checking in with international liaisons

The Portuguese, German, Russian and Swedish community representatives dropped by for this weeks meeting, reporting no issues at this time.



Read the meeting transcript in the Slack archives. (A Slack account is required)