Support Team Update – October 12th

WordPress 4.9 BetaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are generally fairly close in look, feel and function to the final product; however, design changes often occur as part of the process.

The WordPress 4.9 beta keeps updating weekly-ish, so if you can, please help by testing.

Focuses for this weeks testing from coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. are as follows:

1. The updates to the theme/pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the Plugin Directory or can be cost-based plugin from a third-party code editors
2. Scheduling and drafting in the CustomizerCustomizer Tool built into WordPress core that hooks into most modern themes. You can use it to preview and modify many of your site’s appearance settings.
3. Locking in the Customizer (like post locking, but for your site changes)

Predefined replies

We’re seeing a few new faces every week, this is fantastic, and as such we’d like to share our predefined replies. The predefined replies list are answers to common questions that we can copy and paste into the forums, this allows us to be consistent in our replies, and saves us a lot of time in the long run.

You can find the replies in our handbook on under the Giving good support section.

Checking in with international liaisons

We had representatives form the Hindi, Italian, Brazilian, German, Spanish, Swedish and Portuguese communities stop by this week, multiple of which had WordCamps going off the previous week and introduced the wonderful world of support to new volunteers!


Read the meeting transcript in the Slack archives. (A Slack account is required)