Support Team Update for June 26th

Items discussed at today’s #wordpress-sfd meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on will help you find options in your area..

IRC escalation

@Clorith brought up the point that sometimes the #wordpress IRC channel gets beset by spambots. If someone is around who can deal with that then it’s not a problem. When the channel IRC mods are not available it can become distracting.

Except for pinging the wp-forums list or sending an email to IRC mods then there’s really not much to be done at this time. Forum moderators and IRC members with OP privileges are two separate groups. Using email is not ideal but a 4 hour later response time is better than no response at all.

Cleaning up the no replies link?

@jnhghy brought up the idea of making changes to the forum no replies view.

The problem with filtering that view is that those old replies from way, way, way back still have no replies to them. The conversation talked about the difference between a topic that is marked as [closed] and an unmarked topic that is more than a year old. Those topics are expired and cannot take anymore replies. They are closed too.

It may be possible to trim that view (pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the Plugin Directory or can be cost-based plugin from a third-party topics was recently removed from that view) but for now old topics will remain.

The Troubleshooting Handbook Status

@jerrysarcastic wasn’t able to attend today (and neither was I for that matter) but the new handbook was discussed.

The Support Handbook is for moderators and “crazy people like us”. But for regular users who wish to jump into support the Troubleshooting Handbook is meant to be the place to go. Eventually when people want to get started they will be directed to this new handbook.

There was some discussion regarding what kind of uploads are permitted (for example zips are not allowed) and what the current state is.

Content is still needed and anyone who wishes to contribute will be encouraged. 😉

The transcript of today’s meetup can be read at this link.