Support Team Update for April 24th

Items discussed in today’s #wordpress-sfd chat.

Image Editor missing features in 3.9

With the release of WordPress 3.9 one of the features that was modified was the ability to use the editor to adjust the borders, margins and styling of images. This functionality can be added using the Advanced Image Styles plugin.

This was not well received by all users and there have been some emphatic topics raised in the Requests and Feedback sub-forum. It’s been a bad experience for people who use were relying on that feature when they post in WordPress.

Some suggested replies for people having this issue include installing the Advanced Image Styles plugin and suggest work arounds such as those listed in this trac comment.

The Requests and Feedback sub-forum

The conversation lead to the Requests and Feedback section. This sub-forum can be tricky; sometimes users just want to vent about something that they do not like in WordPress. As long as the user is not being abusive or rage spamming the sub-forum then offer advice or a work around to their problem. If they continue to vent then just walk away from the topic.

Sometimes users aren’t looking for a solution exactly. They’re looking for that feature to be returned back the way it was. It’s frustrating to support those users but they’re frustrated too and that’s the right place to leave that feedback.

That doesn’t mean someone can just jump around and poke people and topics with pointy sticks. There are limits and if someone needs a timeout then put that account on moderation watch. But just angrily posting isn’t that bad and you don’t have to reply to every post. Especially the topics that may make you angry.

WordPress 3.9.1 should be soon

Mike Schroder posted a good read in make/core some details about what to see fixed in WordPress 3.9.1. The post says “expected this week” but if 3.9.1 slips then don’t be disappointed. 😉 It will get released when it’s ready.

I suggest you visit make/core regularly or subscribe via email. It’s a good way to keep up to date with the development.

Do be ready for topics about the auto update. This will be a minor version number release and WordPress 3.9 should automatically update when it’s released. Minor point releases shouldn’t break anything but please be prepared.

The transcript of today’s IRC #wordpress-sfd meetup can be read at this link.

#support