Support Team Update for September 19th 2013

The following items were discussed.

Reviews sub-forum

Recently it was reported that a user was being abusive to an author outside of the forums and that review was deleted. If a forum conversation becomes or borders on harassment then that will need to be addressed. To report reviews like that please use the modlook tag or bring the topic to the attention of the wp-forums list.

Keep in mind that there is a difference between an abusive review or reviewer and someone posting an unfair review. The first one should be reported but unfair reviews can be simply replied to or even ignored.

There was also some discussion regarding fake reviews by sock puppets or reviews that were “encouraged” off of the forums. When discovered those reviews get deleted. Fair reviews will come in time but gaming the review system is discouraged.

WordPress 3.6.1 upload limitations

Just as an FYI some users have encountered the new limitation where certain file types cannot be uploaded via WordPress if the user lacks the capability to use unfiltered HTMLHTML HTML is an acronym for Hyper Text Markup Language. It is a markup language that is used in the development of web pages and websites.. Mel (Esmi) encountered such a forum topic and provided a solution for educated users. By educated I mean as a one off (the user was previously doing this) and this is not a recommended change. That limitation was implemented (wisely!) as a needed security modification.

This was brought up because some users were mistaking this new restriction for why they could not upload any files via WordPress.