Cross-reference with this Make/Themes discussion about Support URI.
Otto and Jane are fairly adamant that we need to be funneling Theme (and PluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming language and integrate seamlessly with WordPress. These can be free in the WordPress.org Plugin Directory https://wordpress.org/plugins/ or can be cost-based plugin from a third-party) developers into providing support for WPORG-hosted Themes (and Plugins) via the official WPORG support forums. In order to do so, I think we need to engage Theme/Plugin developers to find out what tools they need in order to provide a high quality support experience via the WPORG forums. Since that discussion inherently involves the tools and infrastructure of the WPORG forums, I think it would be ideal for the Support Team to lead that discussion.
So yes: this is the Themes Team throwing the issue over the wall to the Support Team. But based on the feedback we received from Theme developers in the linked Make/Themes discussion, I think that the developers that we are asking to provide support through a specific medium have some valid concerns that need to be addressed.
So, if the Support Team is willing, I’ll be happy to channel Theme developers over to Make/Support.