Reviewing Learn Content Errors

When someone submits a content error report that you can immediately action, reply to them using the “ERROR REPORT: Thank you” saved reply and modify it to be as specific as you need for the situation. Mark it as “Closed”.

When someone submits a content error report that requires further investigation, reply to them using the “ERROR REPORT: Confirmation of receipt error” saved reply and modify it to be as specific as you need for the situation.

  1. Mark it as “Pending”
  2. Log an issue for it on our TrelloTrello Project management system using the concepts of boards and cards to organize tasks in a sane way. This is what the make.wordpress.com/marketing team uses for example: https://trello.com/b/8UGHVBu8/wp-marketing. board “Next Up – You Can Help!” list
    1. The Trello card name is: Learn WordPress Content Error Report: Ticket # [Insert Number]
    2. Assign it the HelpScout label.
    3. Set the description to the details of the HelpScout ticket
      1. Lesson Plan/Workshop URLURL A specific web address of a website or web page on the Internet, such as a website’s URL www.wordpress.org:
      2. What are you reporting?:

When the issue has been resolved (check Trello for updates), reply to them using the “ERROR REPORT: Thank you” saved reply and modify it to be as specific as you need for the situation. Mark it as “Closed”.

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