How to use HelpScout

The Faculty team uses HelpScout to manage incoming training team emails for:

  • Training team contact form submissions
  • Faculty team applications
  • Workshop applications
  • Social Learning Spaces (SLS) facilitator applications
  • Lesson plan applications
  • Lesson plan testing and feedback applications
  • Course applications
  • Content errors

We have a number of canned responses set up in HelpScout for you to use. Please do not delete any emails but either mark them as:

  • Pending – the email has been processed but requires further action. You can assign it to a team member.
  • Closed – the email has been processed and no further action is required
  • Spam – anything that you identify as spam, if in doubt, ask another team member

Training team contact form submission Training team contact form submission

Follow reviewing Training team contact forms guide.

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Faculty team applications Faculty team applications

Follow reviewing Faculty team volunteer applications guide.

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Workshop applications Workshop applications

Follow reviewing workshop applications guide.

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Social Learning Spaces (SLS) facilitator applications Social Learning Spaces (SLS) facilitator applications

Details to follow.

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Lesson plan applications Lesson plan applications

Details to follow.

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Lesson plan testing and feedback applications Lesson plan testing and feedback applications

Follow review lesson plan testing applications guide.

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Course applications Course applications

Details to follow.

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Content errors Content errors

Follow reviewing Learn content errors guide.

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