Welcome Wrangler

Overview

Welcoming folks when they join the Training Team channel is a critical part of ensuring we create connections with folks early and guide new members and contributors to areas where they can make an impact or learn more about WordPress. 

Any Training Team member can volunteer to be a Welcome Wrangler, and we aim to have multiple team members in this role at any given time. This handbook is filled with information and guidance on how to perform outreach and onboarding to new folks. 

With any relationship-based assignment, however, we highly encourage folks to put their own personal twist on how they choose to welcome folks.

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Responsibilities

  • Perform direct outreach to new channel joinees
  • Help new members learn and understand our workflow and team structure 
  • Answer new member’s questions.
  • Engage with new members directly in the training channel

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Requirements

  • Current Training Team Member

Reach out to a Training Team RepTeam Rep A Team Rep is a person who represents the Make WordPress team to the rest of the project, make sure issues are raised and addressed as needed, and coordinates cross-team efforts. or Faculty Member to learn more about how to become a Welcome Wrangler.

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Current Welcome Wranglers

Wrangler NameSlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. HandleOn Rotation
Amit Patel@Amit Patel✔️
Ben Evans@Ben Evans
Courtney P.K.@Courtney P.K.
Destiny Kanno@Destiny✔️

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General Training Team Outreach

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Outreach steps

  1. Scan the #training channel for folks who joined since the Tuesday meeting
  2. Add the new channel joinees to the weekly meeting agenda every Monday (See example)
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  3. Add the folk you will reach out to to our outreach sheet to avoid duplicative outreach efforts
  4. Send the new joinees a welcome message via Slack DM
  5. If no response after a week, try to follow up once (people get busy!)

*** Help Scout Admins will fill in additional details for new members who have been reached out to or filled out the contact form directly.

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Slack Outreach Messaging

Below is an example of a message that you can send to new channel joinees, but as stated above, we recommend putting your own spin on things:

Hi [NAME], welcome to the #training channel! My name is X and I’m a Training Team Welcome Wrangler. It’s nice to meet you! 

The WordPress training team helps people learn to use, extend, and contribute to WordPress through synchronous and asynchronous learning as well as downloadable lesson plans for instructors to use in live environments, via Learn WordPress. The Team representatives are @Courtney @Hauwa Abashiya & @Pooja Derashri.

If you’re wondering what’s the best way to get started, know that this is a choose your own adventure environment where you can get involved in various ways– you can learn more about how the team operates in our Getting Started guide here. If you’re ready to roll up your sleeves and get started, I recommend you volunteer to take notes for an upcoming meeting here or start with one of our development-focused Good First Issues or Quick Fixes for anyone.

If you can, please take a moment to fill out our contact form, so we can try to pair you with tasks more suited to your interests.

Lastly, we hold meetings every Tuesday at 07:00 UTC (APAC) and 16:00 UTC (AMER/EMEA), and also have walk-in hangouts every Friday called Friday Coffee Hour at 13:00 UTC. You can join and contribute to these meetings synchronously or asynchronously.

If you’re feeling lost you can ask questions in the #training channel, during or meetings, or reach out to either one of the team reps or me. We’re always happy to help!

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Slack Off-boarding Messaging

When folks leave the #training channel, we could send them a variation of this message:

Hi X! My name is X and I’m a Welcome Wrangler for the WordPress Training Team. It’s nice to meet you! 

I noticed that you had joined the #training channel, but are currently no longer in the channel. That’s totally OK! I just wanted to reach out to see if there were any questions you had about the team or the projects we are involved in. And if you’re willing to share, I’d be interested to hear what prompted you to join, and what led to your channel departure. 

There are no wrong answers! We are working towards improving the experience for new contributors, and your input would be helpful.

Cheers! 

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